My luggage come back broke, besides of extra charges for everything, and get charge for a small carry on like a 55 lbs when l have 20 lbs. Give one price for everything and will be better. In the fly no ice for water or soda.

No customer service and they didnt let us talk to the agents they block the area the worst no help at all very very dissatisfied

I bought flight tickets to fly to Mexico in early February ahead of time and now I decided to cancel my trip due to the covid-19 pandemic and they refuse to give me my money back and they only want to move the date on specific dates they want me to choose plus I have to pay extra.Ive called several times the customer service number to talk to a representative and they never answer the phone. I regret choosing this airline company, never had such a bad service like this in any other airline.

Horrible experience.

Bought my dad a flight to Mexico. We showed up in ample time but no one was at the counter to help. As a result, he was unable to retrieve his boarding pass and missed his flight. There are plenty of seats on the next flight but they want to charge us $558! They will not refund the ticket or help in any way. I wish we would have just paid the difference and flown Southwest.

Bad airlines. Discrimination against Asian women.

Lost my friends luggage.. you get what you pay for ... @ the end not worth it!

An unpleasant service charges an exaggeration for luggage $ 69 for a suitcase when on its page it announces $ 45 a theft first and last time that I use their services 🤮

The best option to fly directly to Mexico, excellent prices. It is located in Terminal 5. Tip: prepare your lunch before boarding because the flight is just at lunchtime. : P

Excellent 👌

Its okay to go flying, its not expensive

The service was good, I was treated with kindness. It could improve with more people checking in.

It has always been very good, they are very cheap and therefore you cannot have everything without charging

Very bad service of all the staff if you have another option another airline flies with another👎👎

They returned me twice from where they search my dogs cage, the girls had not put the tags correctly, my dog ​​could have been lost on the trip, the service was a bit slow although good in general

Terrible service of everything they want to charge