Id like to start by saying I try to give all small business owners the benefit of the doubt when there are issues with services I pay for, as my wife and I have a small business. However, using Accurid for a roof rodent issue in my bayside rental propertys attic around May has been one of the most frustrating, unprofessional experiences Ive had in my many years of being a landlord. While Dennis has been professional in tone and demeanor during phone conversations, his team only came to my property one time to complete a rodent service and never came back for any of the 4-5 scheduled (then rescheduled) follow-up inspections to complete/resolve the rodent issue. Over several weeks they consistently no-showed appoints and Id have to call after the fact to reschedule. At first I was at least getting a reason of a tech being sick or them being short staff, but eventually I just stopped calling because theyd no-showed so many times. I left it alone and assumed they missed the mark and it was what was --as this sometimes happens with smaller and/or less professional service companies.For some reason about 3 weeks ago I started getting phone calls from his scheduling employee for my quarterly service, which I NEVER signed up for. In the 2 times I spoke with her I explained that they never finished the rodent service I paid for and I would like a phone call back to get that figured out before agreeing to any type of ongoing service. Since it had been a few months since the no-shows, I wasnt likely to sign up for a quarterly service, but I thought it was a reasonable request to receive some type of call and explanation as to how/why I was missed so many times AND a plan to resolve the fact that I had paid for a service that was never completed...especially since they were calling to schedule a quarterly service.Fast forward to today, September 1st...I dont have any voicemails or missed calls from Accurid for a follow up regarding my request for call back from Dennis on the incomplete service, but I check my business email and I received a $105.00 charge from Accurid for pest services. I immediatley called their phone number and Dennis answered. He looked up my property address and asked if I signed up for a quarterly service. I explained the backstory and how they never finished the rodent service. My primary issues leading to this review:1) Dennis didnt apologize, ask about what he could do, or even make a veiled attempt at trying to get something done asap to rectify the original rodent service that was never fully completed2) Dennis didnt know for sure whether I had signed up for a quarterly service, yet still kept my credit card payment information from the incomplete rodent service AND, even worse, charged me for a quarterly service3) Dennis informed me Ill get an email today (I have very little confidence that email will come btw and will be submitting a fraud dispute with my credit card company) with the payment refund, and it would take about 10 days for a refund4) I NEVER agreed to a quarterly service, was overly understanding on the multiple reschedules/no-shows, and even gave them the benefit of the doubt on them just missing their mark on the rodent issue...yet the money they absolutely improperly charged me today will not come back to me for over a week and a half. How is it not a priority to resolve this ASAP, even if it means cutting a check, cash app, whatever? :|As a business owner with some level of integrity I would at least think an apology and quick refund of a fee for non-rendered, non-agreed to services would be a top priority. Based on their other reviews I assume everyone doesnt get this level of terrible service, but at this point I also would not be surprised one bit if there are many other customers with experiences just as bad as this...which some of the Yelp reviews show. I should have checked Yelp!

Derek has been our Accurid technician for about 5 years now. He is always prompt, courteous and provides excellent customer service. We had an issue with big black ants a couple of years ago. Derek was able to quickly identify that they were coming from a tree outside. He treated the tree, the outside and the inside of the house and we have not had the issue since. We definitely appreciate Accurid for employing such an awesome and knowledge person such as Derek!!!

This company is great! Our tech Daniel was very punctual and professional. He listened to all of my concerns (Im a huge baby when it comes to any bugs) and thoroughly checked and sprayed the inside and outside and gave me peace of mind. My whole experience with the company was great, from the receptionist to the tech, I truly felt like a valued customer!

Tim Jackson is a great asset to Accurid pest solutions. He is very knowledgeable in his profession. Very pleasant and polite person. We are very happy to have him as our pest control person.

I love Accurid. They are the best. We had a serious roach problem at the school where I am the cafeteria manager. They are now under control and pretty much nonexistent. We have a few techs coming through regulary but David is the absolute BEST!!! Thanks Accurid and thanks so much David!!

Weve been using Accurid for almost 5 years now, and will never go back to using any other company for our pest control needs. We get the same tech every time, who is always on time, professional and courteous. To top it off, their prices are very reasonable for the services that they provide. I referred my neighbor who has been using them for about 6 months now and neither of us have seen bugs in the house ever since. If youre looking for an honest company that will go above and beyond, they are definitely the way to go!

Mike is my tech and he’s great! Very helpful. Beeen with them for about a year now for both my home and my businesses. I’m happy I went with them. And they are reasonably priced.

This is the type of company everyone is looking for. They are professional, personal and punctual. They are too big like some corporations but they are still experts and are genuinely concerned about their customers and their homes. You absolutely cannot find a better pest control company in Hampton Roads.

Three years as a customer and always exceptional service from this company. Professional staff and timely field reps. Effective treatment. Always reliable and attentive to my needs as a customer.

From a former long time customer, I would recommend taking your business elsewhere. We used Accurid for several years and they effectively dealt with the known pest problems that we had. So I have no qualms with the company from that standpoint.My issues arises with their customer service and their credibility/integrity when it comes to standing behind their contractual agreements. When it came time to sell our house and move out of state, an inspection was done on our home that identified severe termite/moisture problems in the supporting beam under our front porch. When I asked Accurid about it, they admitted to never crawling under the house to perform that inspection. As a result we incurred a sizable bill for the repair. After this they billed me $75 for a contract installment. I called to voice my concerns and was told the General Manager would call me back. After a couple of attempts, I told them I would be withholding our final payment until we could reach some sort of agreement (note: I was not playing hardball and permanently refusing payment). This one sided attempt went on for several months while living in another state. Never once did the GM call me back, as promised on several occasions. Finally, the straw that broke the camels back was receiving a notice in the mail that they had turned my account over to a collections agency for that final $75 (now $90). I will continue to try to get this resolved, but at this point I am not hopeful. I would recommend taking your business elsewhere.

They may be great at killing bugs, but I would have no idea. Theyre definitely not great at customer service. They failed to show up during their first scheduled appointment - there was no phone call to follow up. I called the next day thinking I must have gotten the day wrong. Nope. I was told, The work order didnt print. No apology; they just rescheduled for the following day with a 2 hour window. Again, they didnt show up. This time when I called I was told the tech misread the time and missed your appointment. I told them I wasnt interested in rescheduling and I would be getting my money back from the local deal site I used. Ive since gotten a call from the tech and the company asking me to reschedule - too late. At least I was able to get my money back, but not the hours I wasted taking off from work to wait for no-show techs.

We have been with Accurid Pest Solutions for five years and we have never had an issue with our Tech, Derek Foskey, he is always on time and provides us with very professional service. We consider him as part of our family. The office personnel, Jessica and Makeda are always pleasant and keep our service contract on schedule.

We have been Accurid Pest customers for about 5 years. They are always on time and call if there is a problem. We are the ones that have messed up and missed a visit. The customer service person was very nice about it and so was the tech. He came back once we were home and did his job. The techs are always friendly and respectful.

One of my biggest fears is spiders. I truly believe if I find one in my car while driving, I may be in an accident attempting to jump out my car lol Needless to say, when I found several spiders in my home over the course of a week, it made me feel very uneasy in my own home. I tried some things on my own but the problem persisted. I was referred to Accurid and gave them a try. They came out on a Saturday morning, they were on time, friendly and knowledgeable about spiders. After treating for the spiders, the technician even installed traps. I was impressed with the level of service I received and it didnt hurt that my technician was very handsome. But seriously, I take my reviews serious & Id recommend this company to every one. Im still afraid of spiders but now I dont have to worry about them invading my home anymore with help of Accurid.

I initially gave these guys a bad review. Two of their visits got rescheduled last minute on me and I was annoyed because it was very inconvenient. I stuck with the company anyway and Im glad I did. They have been extremely helpful and after putting traps up and finding nothing i was so paranoid of the possibility of a certain pest so now they are having a manager come out. They have changed my opinion big time. Id recommend the company.Maybe they saw my review and upped their game (hopefully not with just me). Anyway, Im pleased and the price is good.

Tim is AWESOME!!! He understands my bug phobia and is great every time he comes.

Weve been with accurid for four years now. We have never had any problem with them coming when they said they would. They always call when they are on their way, so even with the window of time they give you, you dont necessarily have to be sitting by the door. If you have a problem between quarterly services (which is extremely affordable), they come right out to solve it. One Summer we had a problem with wasps, the wasps just kept rebuilding their nests in different locations around the house. Accurid came out the same day I called and took care of the problem. I recently moved out of a home and into a new one 5 minutes down the road. I needed to get a flea treatment for the rental I was moving out of. I called accurid and it was included with my quarterly service! They came out and truly understood fleas (I didnt have any at the time). They sprayed the carpets first downstairs, then upstairs, then back downstairs, and then back upstairs. They even sprayed the curtains! I would definitely recommend accurid!! The technicians are always polite and respectful!

I can attest that this company provides Effective and Efficient service!

Great work and excellent customer service! I would highly recommend them to anyone in the Virginia Beach area!

Showed up on time....early actually. I was also offered a free 60 day follow service if any critters returned. Some did and I set up another appointment. Once again, showed up on time and provided, fast curteous service.

This is the worst company in pest control history it seems like everytime they come there more bug then they never come when they say they going to come then try to charge you a fee then say they came so cancelled service and they said only a manager can cancel service and tell me i will continue to get billed so i have been call up here for 5 days now every day they say gm and the store manager is in a meeting and they will call be back never have they called the phone i ask is they anybody in the office that can cancel service they say no i wrote a 2 pg letter to the better business today and sent it. If i dont get call back next week im callin the city i spoke with the store manager about 2 weeks ago she is the most rude, unprofessional, dirty mouth, and disrespectful person i ever talk too

I started using them maybe 5 yrs ago and they solve my problems each time

REPORT TO BETTER BUSINESS BUREAU LIKE I DID AND RUN AWAY