Customer service is extremely unprofessional.

Lack of support and terrible customer service.We moved in our home for nearly 8 years now. Brinks has always been our only security system. We’ve never had any incident in our neighborhood so the system is just kind of there for our peace of mind. But lately, the alarm has been triggered many times because of the false motion sensor(which I did not even turn on). They wanted us to pay for the new equipment on top of what we’ve already been paying. So we called and wanted to go with a different company. They then trying to keep us by offering free equipments. That was almost 2 months ago. We still don’t have those promised equipment yet. It was extremely hard to get a hold of them once the deal is done. They told us the earliest appointment for a technician to come out is near mid August. And the only time they can come to install the equipment is when I’m at work. My wife is in the military and deployed all the time. So the schedule is not working for us. They’re not willing to work with our schedule. Imagine if something happened within this 2 months. I believe the ultimate reason why I wanted a security system in the first place is our SAFETY. And that is something we’re not feeling with Brinks.

We recently purchased a home and just like anyone else who has moved into the Hampton Roads area, the security system salesmen swarmed our door. Out of every company/retailer that approached us, the Brinks salesman was the rudest, most pushy, and used the most ridiculous fear mongering tactics to try to sell us a system. He went as far as implying that something bad would happen to my wife if we didnt get his system. After saying that, I politely asked him to leave our home. He said burglars would poison our dogs with rat poison, shoot them or us, and that a camera system that I could install myself would be ineffective against burglars (despite trying to sell us cameras as part of the package). He was not upfront about the price of anything, he didnt seem extremely knowledgable about any of the equipment, and when we told him we had to think about whether we wanted a system or not, he aggressively demanded we give him a decision by a certain date.This interaction happened over a month ago, and Im just writing now after being reminded of how upset his comments made me. I dont know the salesmans name, but he was an older, balding gentleman with white/grey hair. He never actually told me his name despite shaking my hand, I came down to talk after my wife had already let him in.I want him to know that if he wouldnt have made backhanded threats to my wife, my dogs, the safety of my home, and been so aggressive with chasing the sale, I probably would have let him sell us a security system. I refuse to recommend brinks to any of my peers/co-workers, and I honestly hope for the sake of anyone else that the specific salesman I dealt with either vastly improves or finds a different occupation.

What a joke. Please read these reviews brinks only wants your $$$$. I had power home technologies then brinks bought them over. Im stuck in a contract I signed with power home technologies and now have to deal with the lack of customer service from brinks or I have to buyout my contract. Now they want money to replace a sensor even though Im still in a contract. On top of that they wont even send someout to fix it, they want to mail it out make me fix it myself. What kind of customer service is that? It like going to a mechanic and they give you a part and say fix it yourself. I will never use them again and will let everybody know to never get their service. One of the worst experiences Ive ever had to deal with.

Meh

I have had Brinks service for about 2.5 years now and havent really had any issues with them until today. I am active duty military and will be deploying soon followed by a few months in and out of home port. I own my house but due to my recent divorce and loss of custody of my children and because of my intense schedule, I will be renting it out my home and staying on the ship instead. My tenant already has equipment with Ring and refuses to pay the cost for Brinks on top of what they pay for their system. I called Brinks to find out what my military cancelation options were and was told I would have to fulfill the remaining 2.5 years of my contract regardless of my deployment schedule and the only way out of my contract without paying the remaining obligation cost would be if I sold my house and could prove I was renting/owned at a new location. When I was with ADT in the past all I had to do was tell them I was deploying and wouldnt be occupying my home and they immediately agreed to waive my termination fee with no questions asked upon receipt of my deployment letter. I am very disappointed in the lack of support Brinks has shown to active duty troops and will make sure every sailor on my ship hears about my experience with them and encourages their friends not to sign a contract with this company.