This makes like the 5th time my outgoing mail wasnt picked up. What is going on??

Michelle was very helpful and friendly!

I’ve had two separate packages that were supposed to be delivered yesterday. We sat on our front porch all day waiting as we live in an apartment and didn’t want it to get snatched. Right before the time expired when it said it would be delivered, we got an update that “delivery location was not accessible and a paper with further instructions was left” nothing was left. No one ever came. I contacted post office and was told they would call me back. They never did. Woke up this morning to see delivery was rescheduled for today. Sat on the porch from 7 am to 4 pm. At 3:38 we received the same update. That delivery location wasn’t accessible. NO ONE EVER EVEN CAME BY MY PLACE. so now I have no package (they are worth over 600$) there are no instructions. No one returned my call. And now the post office is closed. HORRIBLE care for your customers.

This place is an absolute JOKE! Don’t ever try to go there if you’re in a hurry! Line has always been long every time I try to go. Maybe you should consider having more than one person working if you tend to be a pretty busy place?

Fast! In and out all the time.Never have to wait.

The mailmen/women in east ridge are thieves. I recently had a package worth over $800 stolen from my by the very mail main who was to deliver it. The package was scanned showing arrived at the east ridge location and this was verified by the staff in the office. I was informed that the out for delivery status means it was placed on the mailman truck. But not it is showing alert awaiting delivery scan 2 days later still. This thus meaning the mailman never delivered the package or scanned the package and now im supposedly out of $800....dont trust the east ridge post office if its important go to UPS or Fedex

Won’t answer the damn phone!!!

Living here in East Ridge has been an experience and an eye opener regarding “missing” packages that ought to be arriving via USPS. I order a lot of products online and thankfully I have 2 different cameras filming my front yard and mailbox. So I’m at least able to get items replaced by the merchant with proof of no delivery.I’ve seen the USPS mail lady bring up a package (plastic bag), rolled up in her hand so it was closed and after she set it down, the bag began to unroll where it was apparent it had been opened. This is all on video. The package was supposed to have 3 shoe boxes inside, but only had 2. When I attempted to contact the supervisor I was told the mail lady said the package was sealed. When I told them I had video that said otherwise, they quickly backtracked and then started with an array of excuses. Since then I’ve experienced items just not showing up and Amazon is probably getting irritated having to replace items and I’m getting irritated because it’s just one specific female USPS worker that is the person on shift when items aren’t showing up.

Here lately Ive been receiving my neighbors mail and Im not sure why. Both of our mailboxes has our numbers on them, so why the confusion. There are thieves out here and not everyone is honest. Mistakes happen, but after a certain amount of time...? Pay attention please!

Could not get a hold of anyone to see if I could get my mail that I put on hold send to me or if I had to pick it up at the post office. The automated system hung up on me five times and it was going to take over an hour to talk to someone. All I want to find out a simple yes or no. It would not allow you to talk to the local post office.

Sometimes it gets really busy but they do their best to help people quickly. Workers are always nice.

Every time Ive had to come here the experience has been a good one. Very kind and helpful staff.

Every visit Ive ever had to this post office has been a positive experience. The employees are friendly and helpful, and treat the customer as a priority.

I have had several envelopes that were delivered to the wrong P O Box within the last month.The Maxwell Rd facility delivers my mail.Today I am missing a package that was confirmed by a tracking number as delivered to me. I paid for this delivery in advance and will more than likely not be reimbursed.I live in a townhouse community and all of the owners have individual boxes at a central location.This has become a major issue and mail is being consistently delivered to the wrong box in my community.This is not an isolated incident and whoever is delivering our mail must be very incompetent.

If you bash the USPS, its because you dont know how to use their services. They are inexpensive, and a great employer. Grow up, support mail by the people for the people.

Staff member Michelle, friendly and helpful thank you.

So, Ive ordered two packages from the same store, with the same address. One gets to me, one gets forwarded to Rossville (even though they had at first marked it as sent to my Chattanooga address.) I have I suppose the supervisor of this location call me on Friday, saying that it arrive to me the next day, and its Monday and I still havent received it. I call again to see if theres an update, the guy on the phone cant tell me anything about it. I tried to ask him about another package that I had paid for one day shipping for and still havent recieved, and he claimed that I must of not of paid for one day shipping, instead of considering for a second that they made a mistake (like they did my other package.) There is no point in me paying extra for shipping, or relying on you guys at all if I cant get a single story straight and get what Im paying for. Im extremely disappointed and if I dont receive these packages I will get my money back for it, one way or another.

The Manager, Rick Dahlke, is incredibly poor at his job. Cant even give out a correct contact number for the Post Master - refuses to deliver packages to our door - and instead uses a 3rd party distributor (that isnt even contracted or hasnt even agreed to distribute parcels for USPS). Formal complaint lodged.

Great staff and hands down better than UPS and Fed Ex

I’ve had several packages and mail that have said to be confirmed delivered that i HAVE NOT received!!!! Some including bank statements and other personal items!!! I’ve been unable to get through on the telephone and now my bank account has come up thousands of dollars missing and bank is referring to police. BEWARE of your mail carrier

Great post office

Worst delivery person ever in east ridge TN works here.

Great

Mike is the best!