Do not go to this place. They picked my mower up for a weekend did not do anything to it, said they couldn’t find a problem and charged me $112.00. Took it to another repair shop, they changed the oil and spark plugs for $70.00. Runs smooth as butter now. The lady on the phone told me I didn’t tell her the exact issues with the mower. This really felt like a stick up job.

Love this place! Lots of great info and help from very experienced staff. Highly recommend.

I have used Southwest Lawn Equipment previously to get my Troy-Bilt tiller working. They fixed it at a reasonable price.I had a cultivator that wouldnt start because the pull rope couldnt be pulled. It was as though the engine was locked up. So I took my cultivator there 1 month ago, paid the $35 diagnostic fee. A few days later they called and said that the cost to fix it may be more than the machine is worth. They offered to dispose of the machine or I could come pick it up. I had my wife pick it up and bring it home. Two weeks later I decided to tinker with it and in one hour I had the machine running and didnt spend any additional money on it. Southwest had lost my business which sucks because theyre only 2 miles away.

I wont go anywhere again to get my yard equipment. My old chainsaw finally went out on me so I went to go buy a new one and was going to buy one of the larger saws they had. Thev guy asked me what I needed it for he told me that the larger saw was overkill and sold me one for a hunderd dollars less. I appreciate honesty and somebody not trying to upsell me when its not needed.

We had called and asked if they could replace a drive pulley and belt along with a tune up on the mower itself. They did a partial tune up and reinstalled the drive belt. The pulley is still not turning aka they didnt replace it nor did they replace the belt in which part of it was melted onto that pulley originally which is why we wanted both replaced. They charged almost $400 and then just left it in our driveway with the keys in it. No acknowledgement that it was handed over or conversation about the fix. Very upsetting when you trust a company with a piece of machinery like this.Update: after about a week of trying to get a hold of them as to why they didnt do the job we had asked for and paid for they then took our mower for another 2 weeks and then preceeded to charge us not only for parts but for labor they should have done when asked to do the first time. Not to mention on their invoice stating this was new damage and I have pictures of the area from before even the first time with the belt ate up and the pully not working. They lie, they cheat and they steal. This would be zero. Also they never call someone back when they ask for a call back. BBB will be hearing about this. DO NOT EVER LET THEM TOUCH YOUR EQUIPMENT!!!!

Very helpful staff, competitive prices and a great selection of residential and commercial Stihl products.

These guys were great fix my mower quickly an it runs like new

Took my weed trimmer in on 7-14-18 pickup on 9-14-18 as they said was waiting for parts..learn to have anything said or promise in writing sign and dated.The gentleman did i ask, start it enfront of me and had i try to start it. Make sure work and remind i have 30days guarantee on repairs. Will update my review after 1st or second useage.....Young lady behind counter can come across as a cold customer care rep even if you try tobe friendly parting with your money.. the gents seem more ready to welcome your business.

Very knowledgeable! Answered questions I didnt even know I had! Definitely won my business!

These guys are great.Took care of my needs and then some.Perfect for repairs or to buy new equipment.

I will not support this business anymore, I have spend countless money there, not only have they ordered my wrong parts and told me it was my fault they was the wrong part but when I called after that incident happened and tried to confirm the part number to make sure it was the right part. Their representative laughed at me and told me “they don’t give out part numbers, and that there is only one part that I was looking for”

Purchased a new Scag Tiger Cat II from them and I miscounted my money, received a phone call today and they told me I overpaid so I told them to work me up another deal on some more landscaping equipment which is in the works. Its just good to know that they are small businesses out there that are super nice and honest, which is the most important thing for a small business like mine. I would definitely recommend this place to my friends and business partner.

This place has a small town, hometown feel and like its been owned by the family for many years. Theyre friendly, caring, knowledgeable and well stocked (call first for availability of specific parts). I found them a couple of years ago because I needed OE parts for my Stihl equipment on a Saturday (current Saturday hours 8:00 AM to 1:00 PM) and no other Stihl dealers were open. Now I bypass 2 or 3 closer Stihl dealers to go here. One is so big you cant reach them by phone to check parts/equipment availability and their service work turn times are very slow. Other closer dealers dont have the knowledge or selection. Southwest Lawn Equipment doesnt try to sell you things you dont need. Wish there were still more places like this around.

A nice place to purchase and maintain your equipment. The staff is always helpful.

Excellent service

DO NOT GO HERE - They are a complete rip off. Charged $25 for environmental fee and $25 for shop supplies and charged $26 for shipping and handling when I know they get their supplies shipped for free. They dont disclose this and when you ask to see where it is in writing it just appears on your invoice. NEVER GO HERE - they got too much business and could care less about customers. Go somewhere else. Complete rip off.

I went here to buy a part for my STIHL hedge trimmer. Part was almost 1/2 of what the whole unit cost. So I asked for a part number and they refused to give it to me. Way to represent STIHL customer service.

I am new to using southwest lawn equipment since foreman’s shut down. I have been there twice, once to buy a blower and the second time to get my zero turn worked on. I am very impressed by the customer service! Ken is extremely knowledgeable and every employee I have spoken with while at Southwest is very nice and eager to assist.

The few times Ive been there theyve been super nice and honest which is the most important thing. A great place to buy new stuff and get repairs done.

They are very responsible and do exelent work schedule

I have been a customer for years, they pick-up my mowers and two-stroke (back pack & weed eater) machines every year and do oil changes, tune-ups and sharpen the mower blades. They have always been fair in their pricing and take great care of my equipment, the pick-up and return service is greatly appreciated plus I start every season knowing that my lawn equipment is ready to go. Keep up the good work

They can get backed up sometimes. Good for them, bad for you. Male staff members were very friendly.

Very helpful staff, willing to explain product and properly determine what your needs might be. Ample free parking outside. No pressure whatsoever...

Ken, the sales guy behind the counter was rude and wouldn’t price match. I own a commercial landscape company and now know why I take my business somewhere else.

Good service, I will stick with northern tools for parts though.

Small mower shop and repair. Dropped off a backpack blower was told 2 week turn around which other places told me a month. Got a call in a couple of days to pick it up and reasonable rates too. Very helpful in providing information about new mowers too. Not a lot of inventory to look at but prices are very good.

I just moved into the area about a month ago. I visited Southwest Lawn Equipment for some repairs on my mower. They greeted me as soon as I walked into the door and was very eager to help. I drop my mower off for repair and was told it would be about a week before they could look at it. I received a phone in 5 days letting me know what they had found on my mower and told me how much it would cost. I gave them the approval to fix it. The next day they called and said my mower was ready. I went in a picked it up a few days later. There is customer service was outstanding and my mower runs great. I would recommend Southwest Lawn Equipment for all your repair needs and the purchase of any new equipment that you need.

Very helpful! Great products.

Our experiences have always been positive. If they dont have a part in-stock they can get it in a day or two. Love that they offer mower pick up & delivery, along with their regular servicing!

Bought a $550 blower there. They seemed nice enough, so I opened an account with them for my business. 3 weeks later I went in for a part (new exhaust valve) for my old backpack blower, and was basically told not to even mess with it, like they didnt want to deal with ordering me a part. Certified Lawn Mower was happy to, and didnt charge me shipping like Southwest was going to. Then, giving them another chance because theyre so close to my house, I called in search of a stihl tiller. They said they had to order one and they would have it in 2-3 days, which was no problem. After 8 days I went up there and they said they didnt have it because it was back ordered, so I called Certified Lawn Mower, they ordered one for me and had it 2 days later. So obviously Southwest just blew me off and never ordered it. Still havent heard from them about it over a month later. Needless to say, Im driving the extra 15 minutes to Certified from now on. Wouldnt give Southwest another dollar of my money.

Great service from people with a lot of patience they have had to deal with some crazy requests from me and have done everything they could to help me anytime I needed it great guys and gal

Local operation, service is great and very professional, very good selection of equipment and staff was very knowledgeable about all equipment. The professional staff took extra efforts so you knew exactly what you were looking at to make sure it was a good fit for your use.

Its nice to deal with a steel dealer that knows what theyre talking about Ken our salesman was excellent to deal with will return soon Thanks for your help.

Took Husqvarna chainsaw here for repairs Oct 31 last year. After 8-10 return visits, have been told it cant be fixed. Picked it up today, 5-29-18, have box of most parts...and carrying case.Money spent for initial repairs has been refunded, thanks, but being unable to use saw for 7 months was quite the inconvenience. And now I still have a saw I cant use. In pieces.....mostly.Service folks were always nice, respectful and helpful, especially Ken.I would have handled the business end of this differently in my shop.

They sell stihl.....

Very helpful staff, figured out exactly what I needed. Great service

Great people and quality work

The only place you should go for lawn equipment!! Honest, friendly and knowledgeable staff.

Very helpful friendly people

Quality service at competitive prices. No frills here, but they will take the time to help you find the right product for your lawn care needs.

Got a tool to sharpen my saw.

They had still chainsaw parts that we needed resonable

Took my Echo weedeater in for repair. The associate was very straight forward. Explained the diagnostic fee. Promised a call with estimate before any work was done. I received that call and approved the work and the price. That was three years ago and my weedeater has never failed to start since. Very satisfied.

We never do business there. Brought a machine to have minor work done, told it would take 1-2 days. Finally ready a week later and they charged me over $100 for two wheels that you could get at Amazon for under $80 including shipping. Also charged 1.5 hours and should not have taken half that long. Add insurance for shop supplies and environmental fee ripped me for another almost $20. They didnt even bother to call. Ashamed I brought a lot of business for the last three years.

Great experience each and every time I visit them.

Ive purchased a weed eater and blower from them and have been very satisfied.

Stopped by to pick up a few mower parts last week and the guys there were very helpful and knowledgeable.

Professional lawn equipment service. Good for parts if needed, top line equipment from Sybil.

Worked for them for 4 years, got hurt and they left me hanging. Like so many fly-by-night outfits, they hire unqualified jack-leg temp mechanics, and have shady (at best) business practices. Unfortunately the whole repair industry is rife with incompetence and fraud, so good luck finding anyone who can repair your equipment right the first time and at reasonable cost.

Robert and his associates are very knowledgeable and helpfulThey carry many good commercial name brand pieces of equipment. Been doing business with them since it opened.

Called and they had the part that I needed, matching/beating the online prices after factoring in the shiping...

Ive had my equipment serviced there for 20 years. Each time the experience is worse. No more for me!

Knowledgeable and good customer service.

Great Customer Service..

Always comes through when I need my yard power equipment repaired. A little expensive but always good work

Have had them make several repairs for us. Service good! Work load is backed up due to the season demands.

Got great deal along with great customer service

Decent service but dont stock a lot of parts

Needed a part to fix my mover ( I did not know what I needed) and they took the time to figure out exactly I needed . Got home replaced the part and made the wife happy by cutting the lawn.

I had an excellent experience at Southwest Lawn equipment. The Staff that I spoke to were very knowledgeable about the equipment and very helpful.

Ive been dissatisfied with Southwest for the last time. Even though they are right around the corner from me, I will now bring my business elsewhere. This is the third bad experience Ive had with them and they are losing a good customer because Ive spent thousands with these guys - Ive bought three chainsaws, a green egg, kombi-system, attachments, etc.It seems they are trying to rip customers off because their prices are all over the place and the staff (with the exception of Ken) is not knowledgable or helpful. The last straw was today, I get a price over the phone for a chainsaw and go down to make the purchase and they give me a price much higher ($300 more for the 880!). I inquire as to why and get nowhere. I even tell them what MSRP is on Stihls website for the saw - no help, they didnt seem to care. Ill buy my Stihl equipment elsewhere.Ken, who works for Southwest is the exception - this guy is awesome, very knowledgable, friendly and helpful. 5 stars for Ken - he should work elsewhere.

Rude employees who do not want to even attempt to help a customer, they could care less if they get your business. If Zero were available, I would give it.

Good lawn care store for your mower needs

Hard to know where to park and the lady at the counter was not very pleasant. A smile makes a world of difference.

Love this place. Always takes care of you.

These folks were helpful and professional.

I took my chain saw to Southwest Lawn the other day because it would not stay running. They looked at it and were able to start it once, then the saw would not start. They said it was a carburetor issue that would most likely be covered by warranty even though the saw was 3 months past its 2 year warranty. They said give them 2 days to contact Stihl and fix the saw. I didnt hear from them for 5 days and decided to stop by to see what was going on. They said they had not looked at my saw and it would be at least another week before they could. I told them I wanted my saw to take it to another Stihl dealer. They had their mechanic look at it right then and there. They showed me a peeling filter and said I put 15% ethanol gasoline in the saw which ruined the carburetor, fuel lines, and filter. I asked where i could possibly get 15% ethanol fuel?!?! They quoted me $140 to fix the $240 saw. I told them I used fresh, recommended, high octane fuel and Stihl oil. They said its not the saws fault for all the necessary repairs. I took my saw to Carolina Turf Equipment and had a totally different diagnosis. The carburetor, fuel lines, and filter were totally fine!! They replaced the spark plug and pawls on the pull start that Southwest Lawn broke. The bill was $30!!! Saw works great! Go see Carolina Turf Equipment in Gastonia!!

Their hourly rate is $100, and they took months to fix our weed whacker and didnt have an expected finished date for us at any point. But they did tell us when one of our machines wasnt worth fixing, so that scored points for them in our book.

Good service but very busy.

They had blades for my lawn mower that lowes didnt

I havent been to this place to shop

Robert and staff have excellent service

Incompetent - they ruined the chain for my saw. Avoid these guys

Very friendly and willing to help

Ken is Awesome

Exspensive but will probably have what you are looking for.

Great staff, eager to help with your problems.

Good people