The crew at Figs was able to fit me in when I needed, diagnose the problem quickly and complete the job in short order. I liked everyone I interacted with. Glad I have followed Charlie, the great Queens Texaco mechanic, to a wonderful shop. Ps. The auto body shop my son used located in the same building also provided outstanding service.

The team at Figs was awesome to work with! Very knowledgeable and willing to spend the time explaining things. Will definitely go back!

Figs Auto Repair is my auto service center of choice. Theyve done an excellent job keeping my 2006 Toyota Prius running well, and they dont try to oversell services that arent needed (a refreshing change from other service centers). They provide prompt, frequent communication and ensure repairs are performed correctly the first time. A++!!!

I feel so lucky to have found Figs shortly after moving to this area! From the beginning I have received friendly, fair and professional service. I know that I can count on their expertise and their honesty.

Very friendly, quick and professional. Appreciate your service!

When I first moved to Charlotte 2 years ago, I was disappointed leaving my mechanic behind in Atlanta. I contacted my old mechanic for referral, and he recommended Figs. I have been taking my vehicles hear ever since, and I am extremely grateful to have found an auto repair company that treats you like family. I completely see why these guys have been in business for so long, they are the epitome of quality service.

The only place I feel safe taking my car. They are honest, nice, and they always take time to explain the issues.

I don’t know names just faces.. the 2 guys in the front are great they always take care of my little 06 Hyundai Accent..always courteous and professional I will come here forever!!

This was my first time taking my vehicle to Fig’s. I was very impressed with how timely they were on my auto repair. I also really loved how I received a detailed work up that was sent to me on my phone, so I knew exactly was going on. I was impressed with how thorough the work up was. Everyone was super friendly and answered all my questions. I will be returning in the future!

Good service. We have found them to be honest and get the job done.

I have finally found my forever mechanic!! All of these guys are GREAT! They have great customer service, and are a family owned business, which I love. They make you feel important and valued. They communicate with you throughout the entire process. They take the time out to really explain everything in detail, and in a way that you will understand it. They are very trustworthy, and always have your best interest in mind. They are very thorough, quick, and fairly priced as well. I will be recommending Fig’s to everyone I know from now on. Thanks so much for everything!

Great service and love their process / system. I was able to make an appt online, got a full quote in advance to approve and they outlined every aspect of what would be done to my car in writing. Appreciate their transparency and honesty. No sales pitches or pressure to add on additional services and they even followed up a few days later to make sure everything was running smoothly on my car. Highly recommend!

I would recommend Figs to anyone. They are very nice, professional, and will get the job done efficiently. They went through all the repairs I needed with me and made sure I was happy with everything afterwards.

Tom and Greg were great to deal with, very detailed with the repairs. Will definitely use them for future needs when they arise.

These guys charge me 1500 dollars and than did not inspect my car as requested. What a Ripp Off!!! Changed fly wheel $1000 change starter$500. Then failed inspect and didnt even call let me know. Waited I got to shop and paid then oh by the way it didnt pass inspect. Have spent thousands with these guys but will not spend another dime. What a scam. 👎 Mike G.

So at first figs auto had me very upset but they absolutely fix the problem I had with them and my vehicle...the appreciation they showed me made me change my review I appreciate it greatly and would highly recommend them for any auto repairs...

They where great in giving me great information on my car

Fast, courteous and friendly service. Knowledgeable, reputable, puts the customer first. I trust Fig’s Automotive Repair Servicewith all my automotive needs.

Seriously great service. Fast and honest work. I did not feel gouged or told extra repairs!! Thank you. Especially Jeremy he was so kind everytime we spoke on the phone and in person!!

Figs repaired my Toyota Tacoma after I discovered a red fluid leak that was pooling on my driveway. They quickly diagnosed the issue, took photos to document, and repaired the truck within a day. Overall great service and prompt repairs with little hassle.

COST WAY TOO MUCH!!!I was charged $258 for an alignment on a 2016 Land Rover Range Rover Sport Supercharge. This cost is more than what Land Rover charges, so might as well go to them and get the amenities. And to set it off, later I see multiple photos of my car posted on Instagram. Please tell me why my hood is up when all they were suppose to do was an alignment?! Find a better place!

Great service! They communicated with me before any repairs were made. And they also kept me apprised to how the work was progressing. I appreciate their honest communication and prompt service. Recommend!!

Very professional. Gteat customer service. . I will use again

Figs is the number 1 auto service ever in charlotte these guys are great

I’m new to Charlotte. I bought a used truck last fall that was due for its 100k check up. I knew what I needed checked. I was treated professionally by everyone, Tom, Jeremy and Greg. They checked everything and made a few suggestions. Thank God they discovered that my rear brakes were 95% gone. That wouldn’t have ended well. Jeremy made a few suggestions. We deliberated and I chose to go all in with getting the rotors done too. I never felt that I was being coerced into something I didn’t need. The guys were very straight forward. They offered to shuttle me to work but I managed to work that out on my own. Nice to know that’s an option. I should add that with getting an oil change for 80.00 they did a complete 35 point check check so I’d know what needed to be done. Since my truck would be there all day I asked if they could get everything done that day.It was great that everything got taken care of and I wouldn’t have to leave it again. One and done!🙌🏻 Thanks guys! I’ll be sure to spread the word!

Good people

Many thanks to the guys at Figs Auto. This is my second trip to the shop and it was extremely rewarding. Many thanks to Tom, Norman and Jeremy for their outstanding customer service and technical expertise. You guys provide excellent service and have provided top notch care. I appreciate everything!!!

Knowledgeable for my clutch repair and did a great job of explaining and helping me source parts during the COVID climate of the time. Followed up on their own accord and got the job done right and reasonably quick.

This is a great place. The team here is top notch and will take care of you and your vehicle. Greg and Tom are kind, professional, and helpful. Couldnt recommend Figs Auto Repair more. Grateful to find this place.

Pros: Proximity to uptown, uber/lift drop-off if needed, punctuality, price...Cons: The location can scare some but me, my wife and many others Ive sent there have never had any issues.Review: I had an old shop I went to for almost 15 years before it changed ownership and went downhill.. luckily it appears Figs did the opposite! Ive been going to Figs for a while now for several different issues with several different cars and have always had great service! Highly recommend!

Thank you for being so honest and taking such great care of my vehicle. I always feel confident you will treat me with respect and not try to upsell me. I appreciate you!

I will continue to recommend Figs to all of my family, friends and associates. They offer a robust auto repair service, as well as insurmountable customer service.Tom, front desk associate, is one of the most honest customer service members you will ever encounter. He is honest, knowledgeable, firm and proves every word he states when explaining repair work and quotes.I like them, and will continue to make them my home town mechanic!

Received a smoke test to determine which hose was leaking. Repaired and complete within 24 hrs.

These gents are great! I am only in Charlotte for a few months, during which my car has decided to turn on me and I have visited more times in 3 months than Id care to admit. They were always fair, responsive, thorough, and honest. Today I went in for a check engine light on and a mass air flow sensor code and they took great care of it quickly. They took pity on me and my frequent visits, waived my fee, and sent me on my merry way. Class act with good ol Napa parts. Would definitely reccomend giving them your business!

Great place for quick quality repairs

Figs removed old shocks and struts and installed new ones all the way around my 2002 Toyota 4runner. Greg kept me posted on the repair and contacted me during to make sure we agreed on the height of the adjustable front struts. Awesome results, thanks Figs!July 2018: Brought 4runner in for an oil change; switching from conventional to synthetic and a tire rotation. Sway arm stabilizers were broken in the front. Also, front pads and rotors needed to be replaced. A few other things as well. Greg prioritized the needed repairs with a timeline and we did the pads/rotors, stabilizers, oil change, and balanced tires to fix a vibration at highway speeds. Again, job well done. Excellent communication throughout the process. Greg goes above and beyond to make customers fully aware of the process and need for services. Thanks Figs

Avoid this place! Somehow an 800 dollar quote plus a couple hundred bucks for labor turned into 1900 dollars. Total rip off

Great service as always. They talked through their findings and made sure we were okay with the repair plan. Got the work done quickly. Great team. Greg and Tom are top notch!

They were helpful.

Greg and team always always deliver. As a woman its always intimidating walking into a new auto repair shop. But these guys are always respectful, professional and great to deal with. I have been taking my cars for over a year now. And they always get me back on the road quickly and safely.

Great service and super trustworthy (a combo that is hard to come by in car repair shops these days!) Tom explained what was wrong with my car in a way that I could completely understand and I really appreciated that. Highly recommend Figs Auto Repair!

These guys are the best! I have been ripped off by auto shops in the past, and I love going to these guys knowing that I am getting honest and high quality work done. They truly go the extra mile for all of their customers and I would recommend them to anyone in the Charlotte area.

Well, I just called to see if they can do a door repair and one guy picked up and he said they do but he said he cant do until thursday and today is Tuesday 8:30. I appreciate his honesty. Then I asked him if they do oil change and if I can bring my car for oil change he said he cant do until Thursday. Just make sure to call before you go. I am from out of State and oil change in most places are a walk in service.

I have been taking my minivan to Figs for about a year now. They have been EXCELLENT and I am so happy that I found this place. I have had a mix of some major ($1000 plus) work down to random oil changes and every time has been a positive experience.

I always enjoy first class service at Figs. They do good work, are timely, and I have found them to be more affordable than other shops quotes. The guys are always friendly and helpful. I will return for sure.

Great guys here. They send you information in your phone that gives you details of everything that they see may need to be fixed and give you the price. No appointment needed. Cute little dogs will greet you at the door but dont worry theyre harmless

I highly recommend Figs Auto Repair. I had an issue traveling through Charlotte, NC and found Figs Auto Repair on the internet. The manager Jeff told me there were two options and he would try to do the least expensive one. He was able to do the least expensive repair and got it done in a timely manor. They were honest and the price was great. If your in the Charlotte, NC. area and need an auto repair shop Figs Auto Repair is your place.Very Happy Customer

Figs replaced my tires and brakes. I am very satisfied with the work performed as well as the price. I also appreciate that they did not try to up-sell me to get other things done on my 12 year old car. Most of the other auto shops do this. They have earned my business moving forward.

Fantastic experience !! Unfortunate transmission issue, but Figs gave me plenty of options unlike the dealer. To be fair I have known the owner for years and he is all about integrity and does a quality job. We just went on a trip and the van drove beautiful. I would recommend them without hesitation.

Our car recently needed a new transmission. It had 200K miles on it. Greg at Figs was able to find a used transmission with only 100K miles. Though it was still costly, it was much less expensive than going through the dealer and the transmission came with a 3-year warranty. I was very happy with the service from Figs and would recommend it to others.

Very pleased with recent service at Figs including a state inspection and oil change. The service manager and technicians were kind and polite. Ill be back for sure, Im uptown often and appreciate how close Figs is just out of uptown. Even got a good cup of hot coffee!

Figs Auto Repair was a life saver! After being serviced at my dealership and literally drained of my funds, I was desperately looking for a quality auto repair with fair pricing. I searched the internet and found Figs Auto Repair. They had great reviews and I called them as soon as they opened. Greg answered my call, took my information and called me back as promised within moments with a estimate for the service needed. I couldnt believe the pricing, it was very affordable and even better they were able to get me in same day. I made a 2pm appointment to replace my driver side axle and they had me serviced in/out by 3:30pm. Amazing! Highlights of the experience was receiving a text link confirming my estimated price given over the phone. After agreeing via the link I noticed that when I came to get my service, it was a live application where I could see service notes that the technician made while working on my vehicle. Sitting in the waiting area for news on your vehicle can be daunting but it was like I had a live feed to my technician to keep abreast of everything going on with my vehicle. They had wifi so I was able to log back in for work while I waited. Tom was very hospitable and assisted me with other price quotes I wanted to get checked on for my vehicle. My technician, Norman, came out and explained in detail what was going on with my vehicle and thankfully it wasnt as bad as my dealership had previously relayed. I felt like I was in great hands, Tom, Greg and Norman did a great job in taking care of my vehicle and I look forward to going back for future car care needs. Also, their warranty on their work is outstanding! I highly recommend Figs Auto Repair for car service repairs. The customer service and car care was excellent!!

Great find five minutes from Uptown. Had my car in and out quickly, took the time to explain what they had found. Made practical recommendations for services that may be needed in the near future without being too salesy, which I appreciate. Being able to review and approve the quote from my email was a big plus. Will be back.

Figs gives you that small town familyowned mechanic feel in the big city of Charlotte. Their entire staff is knowledgeable, friendly, and very professional. They went above and beyond in replacing my engine which had blown and was not an easy fix. Tom and Greg kept me updated throughout the whole process. Oscar worked on my car putting in a whole new engine and I couldnt have been more impressed with his work. I found figs and went with them after reading their reviews. I hope this helps anyone out that is looking for a mechanic who has your best interests in mind. I would highly recommend figs to any of my family and friends and will continue using them for any service I need done on my car.

Broke down on 85, and couldnt have gone to a better place for repair. Tom and Greg were awesome. Service and people were top notch. If we lived in Charlotte, we would never go anywhere else. Great business. Thank you guys.

Great place to get your car serviced. Great owner! Very trustworthy and you know the work will be done right

Honest. Communication is excellent. Email quote and can approve repairs from there. Perfect for leaving car there if you need to fly out of airport - short Uber drive away.

Recently had major motor issues while out of town. I was recommended Figs by another shop due to the severe nature of my problems. We ended up having to replace my entire engine. Everyone at the shop are extremely professional and helpful. Greg was great with communication and keeping me up to date with everything. The shop went out of their way to get my vehicle running again and Greg has followed up afterwards to make sure I havent had any issues.I feel I was treated with honesty and respect. They held to the price quote I was given even tho they had way more time and labor than estimated.I would highly recommend them to anyone.

I was lucky to stumble upon Figs while looking for an auto repair shop near home. In the last year theyve taken care of two of my cars. Ive used their services from a simple thermostat replacement to replacing an entire engine. Greg and Jeff have always treated me with respect and transparency. Figs evidently has a strong team of mechanics in the shop too. Car troubles can be stressful but these guys make it easy. I cant thank them enough!

Excellent group to work with. Highly recommend.

I use Figs for all my auto repairs and maintenance. They are not the cheapest shop in town, but I know they are honest and the job will always be done right. Once you work with Figs, you wont go anywhere else!

Had a really good experience there. Was able to fix the problem in a reasonable amount of time. Great job and I will go back there in the future.

Great service and even better people. They definitely look out for their customers best interest. We have been going to them for almost 5 years now and they have been so helpful and great to work with.

Was charged 2 hours of labor to replace 2 fuses! Also, I dropped car off the night before with all 4 windows up and fully operational. The car was returned to me with 2 windows down and one window would not roll back up. The repair shop lied and said the window was already down before I dropped it off with them, however was impossible as the car was dropped off the night before OUTSIDE of their locked gate. I would not and did not leave my car outside of the shop with two windows down overnight!! That makes no sense! They could have at least repaired my window if they were going to greatly overcharge me for replacing those fuses!! I have been going and referring others to Figs for a long time now and I am unsure if I will continue to do those things in the future!

After a dear friend of mine recommended going to Norman at Figs Auto Repair (thank you dear Francis!), I will always return to this wonderful shop.The service is always impeccable, everyone so polite and helpful. As a bonus, guess who greets you at the door? ...Toms adorable sweet dogs! My car has never received the kind of service that Figs offers. The Figs team is always honest and courteous. The repairs & service done on my car goes beyond what I have experienced in my 30 plus years of owning cars. I cannot say enough great things about Tom, Greg, Norman and the whole team - Go and take your car there and see for yourself!Thanks guys! You da BEST, marianne (mallane)

Thought I had a serious suspension problem so made an appointment. Very friendly technician thoroughly inspected the vehicle. He told me I just needed to have some joints greased, and took care of that. Problem gone! And it cost me next to nothing.Some other shop could have sold me a bunch of parts and labor and I would not have known it wasn’t necessary. Fig’s: a great shop with integrity.

Professional and knowledgeable mechanics. You can count on them to provide what truly is needed for your vehicle and in a timely manner.

Excellent customer service and work was done right and on time. Owner is very knowledgeable and trustworthy with customer best interest in mind. Well done, highly recommend Figs.

Excellent customer focused team. Fast efficient service, and affordable too!

Mr. Fig is forthright and honest when assessing what needs to be repaired on your vehicle. Hes not the cheapest, but hes not expensive, either. They do quality work and in a timely manner.

Greg was great at fixing my problem and letting me know where I went wrong.. great service and owner

Really nice folks and they got me back on the road quickly!

Was told my rear tires would put me in a compromising position if the temp fell below 40° and we were to experience some precipitation. .24 hours after my tires were installed the temp droped and so did the rain Pretty powerful techs at that place ..FANTASTIC SERVICE..FANTASTIC

This shop has to be the worst in all of Charlotte. Took a part in to get replaced the praise was far but after waiting 2 days for completed work to be done I just took my parts to another shop. Poor customer service, lazy front in staff. I wouldnt recommend this joi tto my worst enemy.

Fast and friendly service

I took my truck there to get my water pump repaired. I was quoted a price and then called back later with price more than doubling. they said they would work it out but didnt, lie right to my face. I would not recommend this place to anyone ever.

Figs is the only place in Charlotte I will take my personal and work vehicles. Always honest and fair. Never any surprises.

Fig has always been my go to guy when repairs were needed on my vehicles ever since I came to Charlotte 7 years ago. Never had to take a vehicle back for the same issue and has always been up front and honest.

Figs is a ripoff!!!! I took all my cars there!! I took my car in for a headlight that was out. They charged me $160.00 and didnt fix anything!!!! Fig said, just drive it it will be okay. WTH!!!!! So i went to auto zone after a friend and co-worker said it was a fuse. It cost me $3.23!!!!! That was for a WHOLE PACK OF FUSES!!!! Keep taking your car there if you want to, but you will eventually see that they over charge people. They charged my brother for an inspection that they didnt even do!!!! I cant wait until the LAW!!!! shuts them down for good!!!!

Good ppl to work with!! they take great care of their customers!!

Great shop. Honest, dependable and reasonably priced.

Ive used Figs 3 times now. The 1st was a complete inspection of my 2012 Miata I had just bought from Carmax. Greg was thorough and the service was fairly priced. The 2nd was my 1st oil change and I needed the tires balanced. Again, thorough, friendly and fairly priced. Today I brought my Miata to Greg because the drain holes were clogged causing water to get in the car. He drove me to work then cleared the drains. AND HE DIDNT CHARGE ME A DIME. Im so happy to have found an honest mechanic.

Great service. Had my baby looking and feeling brand new at a reasonable price

Excellent customer service and knowledgeable team. Will be using Figs for all future work.

Awesome, friendly service. Would recommend Figs to all my friends.

Great honest friendly service at a fair price.

Very honest place to have your vehicle repaired

Consistent great service by friendly and knowledgeable staff

Service is honest, fairly priced and performed in a timely manner! I wont go anywhere else!

I’ve been dealing with Figs since 2010! The only place that I trust to work on my vehicles in Charlotte!

Honest and timely service

Another great service. I trust them with my cars for anything.

Always fix my car and they treat me with respect.

Great work here

Good guys!

Quick Out of Towner Repair

Not good enough for me.

Great service.

Excellent work..

A mechanic you can trust.