We had bats in our attic a man came out to my house and gave us a quote we paid $150 just for him to tell us we had bats which we already knew anyway, he said he’d come back the next Friday at night and put a one way up the bats wouldn’t be able to get back in. we paid over a $1000 and he never showed I had to call again and get back on the schedule. Finally someone comes and drills this thing to our roof. And this thing sat there for months I had to call AGAIN to get it removed the owner had no clue we weren’t taken care of. So two teenagers come out to take it down our roof is steep and they are afraid so they call someone else he comes and does who knows. Then fast forward to June 2020 less than a year after they “took care of the bats” we are on our deck watching a movie and bats come flying out of the same spot. So I call the guy who calls me back Monday and sends the same guy out to put a one way up again and guess what it’s still there now in March of 2021 almost a whole other year. What a joke don’t waste your time.

Unprofessional customer service & treatment, treated unfair and accused. received wrong termite treatment, ruined new floors, never responds back I reached out to Pest Control Authority for termite treatment. I signed the contract for termite in the affected area. The service I signed up and paid for was not what on the contract. The man drilled holes in my floor, spilled the chemicals on my floor, which removed the coloring.

The gentleman who came out to my house seemed very professional. So professional in fact that he gave me two estimates for two different services and the total was close to $7,000. He said there was an adult raccoon in my attic and 4-6 babies. He gave me and my husband an impressive list of clients his company has which includes most of the big buildings in downtown Charlotte. This is when we thought to ourselves, Run! He was also dismissive about mom and pop wildlife exclusion companies during this time in our economy when all those small shops are trying to survive. Anyway, I did call several other companies and the mom and pop I went with charged me less than 10% of the estimate I got from Pest Control Authority. My advice is to shop around and make sure you get a guarantee. UPDATE: In response to owner’s comment, he texted me and I did text back saying that I would not change my review and there was no need to talk about it since the work that needed to be done was already done by another company that was fairly priced. Apples to Apples: That raccoon is gone and all the openings are closed.

PCA did a great job. They were able to come out quickly when I wanted to schedule an inspection. They did SUCH a thorough job inspecting my whole house and making recommendations (without being pushy)--one of the name-brand national competitors didnt even step foot inside my house before trying to spray! I signed up for a preventative maintenance plan and JD did a great job with my first one - explaining what to expect and what each step was for. So happy I chose them and get to keep using them!

I would specifically like to call out Jordan who helped us with an ant/pest treatment. Super informative, professional, and just nice! If you have a pest problem, he was a shining example of why I would use them again. Thank you!

I called Josh at 11:45am and by 1:50pm Rob had the wasps nest down and out of here. Great job. After calling a few places who said they dont do wasp removal Josh said he could do it on Thursday. I told him I just took a picture of the hive. He asked me to send him the picture. I sent it and 5 mins later he called me back to say it was a bald face hornets nest. And asked my location. Within an hour Rob was here and taking the nest down. Great service. I would recommend this company to anyone needing wasp removal. Thank you!

HONEST, HONEST, HONEST!! I had the Pest Control Authority come in behind two other local companies because I was getting conflicting information. The first one said I currently HAVE active termites living underneath the house and that my house has never been treated from them, which were both blatant lies. The second one said I do not have termites, but was really pushing me to treat for them anyways. However, he wanted me to let him treat the house WITHOUT his office knowing about it. Sorry, but if you’re going to scam your employer, I’m not going to trust you to work on my house! This is when I called the Pest Control Authority (referred by a friend). The tech Josh called and we set the appointment for 6:30am because I needed it done before work. I really appreciated the flexibility. He told me that I do not have termites and that the house was likely treated before 1992. He could tell this by the drill holes from the last treatment. He said back then the chemicals were much harsher and could sometimes last 30+ years. He was very honest and professional. After he told me his findings, I showed him what the first company said about me having active termites. He then decided to climb back underneath the house just to make sure he didn’t miss anything and sure enough he did not. He was thorough and honest from the start. He recommended an annual inspection, but never once lied or tried to pushed me into something I didn’t need. The Pest Control Authority does business with integrity, and they will always have my business because of it. Yes – I very highly recommend!

Great job Pest Control Authority!! Great service, professionalism & fair pricing. Had Chris out today to check the house for squirrel damage. He spent 1 1/2 hours combing the place, inside and out at No Charge. We have used them in the past and they have gotten the job done.

Mike Seifert from Pest Control has been spraying my house and yard for 15 years and he is truly the best. Always available and never seen one issue. Its really great to have trustworthy people around for this long, very rare in this day and age. I really appreciate everything Pest Control does for their customers. Great Company!!!!

I can say that we had a completely positive experience with PCA. We had a raccoon get into our attic, and after several attempts to get rid of it, we called The Pest Control Authority. They came out to explain how they would remove the animal, and put things in place to keep them from getting in again. The owner even came out to take a second look, because this was a very tough job. Justin and John came out to do the work, and went above and beyond what is normally expected. I have never had a contractor take so much pride in the way they do their job.

Super nice! Barbara was very helpful. Staff are very knowledgeable. We highly recommend their services. Were happy customers!

I use PCA for quarterly pest control and also mosquito control and absolutely love the company. Techs are very knowledgeable and professional. This is the first year I have done their mosquito treatment and I can now enjoy sitting out on my deck without getting attacked by a million mosquito. I definitely recommend using their services.

PCA Is really a great company from top to bottom. We called them 4 years ago with squirrels in the attic. I spoke with the owner and Chris. Both were very knowledgeable and helped to solve the problem quickly and effectively. They were prompt, courteous and took this situation seriously. He always kept us updated on the status of what they found.When Chris proposed a roof line exclusion in 2015, we were a bit skeptical but trusted their judgement and went ahead with the work to prevent this problem in the future.Fast forward a few years when we heard noises again and immediately called PCA. Chris was going out of town but sent a colleague while he was on vacation. Jeff came out same day since it was going to rain on the scheduled appointment day and didnt find any issues related to the exclusion or squirrel activity. When Chris returned, he came out to double check this and reassured us that the exclusion was intact and all was well.We truly appreciate the professionalism, knowledge, and response of PCA and Chris in particular. He has a sense of humor and we enjoy talking to him about our pest issues.We have known these guys for several years now and they are truly excellent! HIGHLY RECOMMEND PCA, CHRIS and the whole team!

Mike Seifert and The Pest Control Authority is THE BEST!! They have been very reliable and easy to work with! Since moving into our house 1 1/2 years ago we have had an issue with bats and birds in our attic.. I called The Pest Control Authority and they came out the same day to evaluate the problem for us!! Amazing service!! The technicians who come out for our quarterly service as well as the times I call in between scheduled services are always very professional and kind. We will forever be clients of this incredible company and I recommend to all!!

Rodney from your Concord/Kannapolis Pest Control Authority branch was superb! Extremely professional, very knowledgeable of snakes, quite friendly. Immediately spotted a critter quickly before any of us. Well-done, PCA, in hiring such outstanding employees! Janna, who answered the phone, was also very efficient and polite. This is the company to call if you need an honest expert.

I was in quite a pickle finding bats in our attic and Rick came out and not only offered a very full service at an amazing rate, he comforted our family and set us at ease. He was very compassionate and it made all us feel much better about this new situation.

Mike from the Pest Control Authority has been treating my house for years, and its always such a pleasure doing business with him. Hes always prompt, friendly, and professional, and I only have nice things to say. I wouldnt want anyone else treating my house, and I highly recommend his services.

Mike Seifert was extremely responsive and very professional. I contacted PCA and Mike responded back immediately providing helpful information. Mike also provided guidance and background information for the treatment work at my property. I will definitely continue to work with PCA in the future.

JD is very detailed and trust worthy to make sure your home is safe from pest. Thank you Pest Control.

The service was wonderful. I contacted several other pest control companies and just due to the phone conversation they were not offered my business. PCA was extremely professional from the time they answered the phone to the time they walked out of my home. (all within a few hours) I would recommend that anyone in the Charlotte and surrounding area used this company

We marked 2 years working with Pest Control Authority. Always Honest, Reliable and Attentive to customers concerns!

Esequiel was prompt, professional, and direct on the phone. When Esequiel came to our house, the street was blocked off. Without hesitation, Esequiel walked and carried his equipment to the house. He helped us with our ant problem and weve had no problems since. We recommend The Pest Control Authority to anyone with pest problems.

They were outstanding

When it came to paying the bill they would not remove the squirrel trap set fee that they did not set. Said they had to do extra work but the extra work he said he did was already quoted in the estimate. I was told the estimate was high anyway & now I have to pay more - I am a widow & I feel scammed! We will see if the work holds up as its guaranteed for 2 yrs.

RUN! I initially used this company for a terminate bond and that went well. I then discovered a mice problem in my attic and have been dealing with them for months on ti. Constantly being lied to and promised follow ups that never occur. It is clear their agents do not know what they are doing and they have HORRIBLE service and follow up. I really wish I would have gone with another company.

They were really rude and I still have squirrels in my attic