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Foreign Auto Services
14512 Lee Rd, Chantilly, VA 20151, United States
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Foreign Auto Services

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Ja
Review β„–1

Ms Stacy very pleasant and patient with my inquiries from booking my appointment and through out my service. Mr Carlos very accommodating and professional too. The company does not β€œhard sell”. They inform you of things that needed to be done on your vehicle with this high-tech report they send you without pushing you to have these services thru them. Very helpful indeed. I highly recommend πŸ˜€

so
Review β„–2

FAS has definitely exceeded my expectations. The prices for parts and labor are competitive and the customer service by Stacey was phenomenal. I had some major repairs done on my Audi A4, but they needed to be done. They also noticed the severity of my tires and assisted me with finding a new set according to my needs. The vehicle is over 10yrs old but, now, it drives like new!

Be
Review β„–3

Foreign Auto Services performed a pre-purchase inspection on my vehicle and did a great job! The inspection and report were both very detailed and gave me exactly what I needed to negotiate with the dealer. I highly recommend! Thanks again!

Me
Review β„–4

Foreign Auto Services is an amazing service shop, and sets the bar high for other auto service shops. They are a family owned business, that has been passed down through the generations from father to son. I brought in my Lexus LS and they gave me a full diagnostic.Sandy was amazing in assisting me. From this diagnostic and my interaction with them, you can tell that they take pride in their work. They value the health of your vehicle over it just being another service ticket thats going to provide money. They even recommended different coupons and specials to help you save money. I was astounded that along with the diagnostic of my vehicle, they sent a PDF file via email that had videos attached further explaining and educating about the different parts that were needed. I will definitely be taking my vehicle here for regular service and 100% recommend their services. They will not leave you disappointed.

Ma
Review β„–5

Went in to get my wheel alignment, it was my first time coming here. I was told I was emailed an attachment that shows my car inspection and they even included photos with what work my car needed. I never seen and place like that. They were very professional and answered any questions I had in regards to it. I’ll definitely return to get some more work done to my car! Thanks for the help!

Ro
Review β„–6

Very good quality service experience. Impressive digital inspection reports with photos.Downside was the time they took to complete the service. I just had oil change and tire rotations performed and it took them close to 2 hours. Since i decided to wait until service is done with advance appointment, i was expecting to be done within an hour.

Sh
Review β„–7

Took my Mercedes SUV for turbo coolant line replacement that was broken. I am very pleased with the service I received from FAS and they were able to fix my car in timely manner . Stacy was my point of contact and she was very professional. I will definitely take my cars to them for future repairs.

Th
Review β„–8

Came in about a month ago with a groupon for an oil change. All the workers were masked up and socially distance for the safety of others. The whole process took about two-three hours and I was able to go in and out just like that feeling satisfied with the service. They do a complimentary inspection on your car with a digital analysis sent to you on what might need some work done. I am planning on coming back soon to get some problems fixed on my car because I can see that they seem to pride themselves for their service.

ch
Review β„–9

I appreciated the fast, detailed and great service. Great Communication and Everyone’s very friendly!Very nice place!

Sa
Review β„–10

Carlos assisted me with booking my appointment and telling me everything they found during the inspection. I was also emailed an incredibly detailed inspection of my car. It included pictures of my car parts and the condition they were in and it even explained the function of parts and why it’s essential to the car. There was no pressure to get extra work done and they were extremely honest about the value of my car and if the work needed was worth it. Absolutely amazing job I would recommend everyone here.

Mi
Review β„–11

I have taken several cars to foreign auto services and each time they are professional and prompt with their services. Stacey was wonderful and was able to answer any questions I had. I will continue being a repeat customer and recommending them to family and friends.

Ma
Review β„–12

Forever taking my vehicle here! Such a nice team (Stacey and Carlos) both very bright and easy to work with! Communicated with me every step of the way, gave me many options, and I felt well taken care of at the end of the day.

wi
Review β„–13

I was very impressed with this shop. They worked me in at the last minute and were very responsive to my needs. The front desk staff was amazing and β€˜on it.’ Definitely recommend.

Bu
Review β„–14

COSTCO discount brought me in. Just got Brake Fluid replace & flush. Half the price of the dealer. All went well. Glad to be introduced to this shop, for the future..

Ma
Review β„–15

Fast, friendly service with a smile. Stacey was very helpful with all my questions I had. Got my wheel alignment done and it took no time at all. I will definitely be coming here for my future service needs.

Br
Review β„–16

Great experience. Glad I was able to use this company.

Mi
Review β„–17

They did my wheel alignment, couple miles away I notice my steering wheel is not in center. At first I did not wona complain, but after few days I decide to give them a call and let them correct, place steering wheel in center. I have taken my car again, waited for 1.5 hours. And got a call to get back, pick uo my car. I was told they will not be able to put my steering wheel in center since my bushings on rack and pinion are bad and my steering wheel will never be in center.At first they did not notice this problem.At second they have noticed this as a problem.Week later I took my car to Toyota, ask if I am having problem with bushings on my rack and pinion, they said No, did my alignment, and my steering wheel is in center, does not move no where after few months it is still in center.

Ly
Review β„–18

Stacey and Carlos were great! The free sanitization service provided on my vehicle was an awesome bonus, not to mention the fantastic free report sent to me of my with pictures showing me the condition of my fluids, filters, brakes and tires. I would highly recommend Foreign Auto Services to everyone! They are THE BEST!!

Be
Review β„–19

Carlos kept me informed on what was going on with my car. He was very professional. I like that they also send you emails on what’s needed on your car with pictures. I highly recommend Foreign Auto Care Service. They do great work and not very expensive either.

Ke
Review β„–20

I can trust this place with my BMW X5 and I will definitely return with my other European cars. Carlos addressed all the possible issues that may arise in the future, but only confirmed the ones that needs immediate attention. Carlos operates the shop professionally.

C.
Review β„–21

Best foreign auto services mechanics in the DMV!!! The team at Foreign Auto Services has NEVER steered me wrong on any consultation or repair. I have NEVER had to have them redo any repairs either. They do it right the first time! Do yourself and your vehicle(s) a favor and go see Foreign Auto Services! I have referred several people to them and they have all been pleased. Keep up the great service!

Sh
Review β„–22

I bought a used vehicle from a CarMax dealership that claimed they did a state inspection and it passed. I had my suspicions and decided to take my 2010 Lexus RX 350 to FAS. Out of the many service shops I have experienced over the years, no one has done as thorough of an inspection as they have. They email you a report with pictures included of the diagnosed parts. Stacey at the front desk is very friendly and knowledgeable. I would definitely recommend and will be returning for service.

Se
Review β„–23

Had a wonderful experience using Foreign Auto Services. They were attentive and consummate professionals. I would highly recommend their services again!Thanks again, Sean

La
Review β„–24

I am absolutely thrilled with the level of service I received. I had been avoiding going to the mechanic during the pandemic but the engine noise was getting unbearable. A dear friend recommended Foreign Auto Services to me, and they diagnosed the problem quickly, fully explaining everything in a way that I could understand. They didn’t try to up sell me AT ALL, which has been the norm with the dealer where I had gone previously. I’m thrilled to be driving my car safely again with no noise. I also have a better sense of my car’s overall condition and how long I can expect to keep it running. I will return faithfully!

ch
Review β„–25

These guys are AMAZING!! I had this pesky light that kept coming on so I finally took it to go get it checked out. Originally took it to the dealership and they wanted to charge me an insane amount of money. (They clearly just did not want to work on my car) Then I took it to Carlos, he was so helpful and they really tell you exactly what is wrong. The dealership had my car for about two weeks Carlos diagnosed the problem and had it fixed in two days! It was incredible and he did not try and up charge me like the dealership was trying to. I would recommend this place to anyone for anything regular service or big issues. They really want to make sure you have the best possible service and make sure it’s done in a timely manner and cost effective. Please please move away from the costly dealership and bring your car to here!

cu
Review β„–26

Great place, very professional staff, will be coming back for my vehicles future maintenance.

SE
Review β„–27

Friendly service, thorough and detailed inspection report, easily accessible and conveniently provided digital records, impressive expertise, affordable pricing, and fair staff that consider the client’s best interest to be the highest priority.

Od
Review β„–28

Carlos and team were extraordinarily Professional, detailed and above efficient. They communicated with me every step of the way and left nothing in question. Their expertise was above and they go beyond the normal auto service industry. You will not be disappointed!

Ma
Review β„–29

So nice to have heat again! The heater blower in my wifes 2013 Mercedes ML350 quit on one of the coldest days of the year - Carlos and team were able to take the car the same day (during an ice storm). Diagnosis was quick (turned out that a wiring harness connector has fried out and was giving an intermittent connection) - instead of replacing the entire harness (BIG bucks on a Merc), they were able to source most the parts locally to replace just the burnt connectors and then spent the weekend finding the rest from all over the country. Everything was buttoned up by COB on Monday and my wife is a happy camper. Carlos and Jim were very professional throughout - lots of updates on where they were and their approach. Best part was that their pricing was transparent and they saved me a TON of money. Highly recommend.

Br
Review β„–30

These guys are the truth! Estimate on time and price on point! Showed me whats up with my car and didnt push me to do more work, advised me of a couple things needed soon. I will be going back there from here on out for the repairs on my car. Ask for Stacey when you call, she will get you squared away!

Na
Review β„–31

Passat SEL throttle body replacement. Excellent job. Stacey kept me updated from start to finish.

Sr
Review β„–32

It was great service. They have completed the servicing on time and were very professional. Will surely visit next time. Great job guys

Ch
Review β„–33

Great personalized service! They send a very detailed email of all recommended services to do next upon completion of work and are very straightforward and honest about pricing.

Ki
Review β„–34

I came to FAS through a Groupon (which was a great deal) and am sure glad I did! Carlos was great, straight forward and friendly. Appreciate the opportunity to ask for what I wanted and have the option to opt out of redundant procedures without feeling pressured and actually felt listened to and respected. Which is not the usual for women and the auto industry. Highly recommend this business and the drive out to Chantilly for DC is nice.

Ik
Review β„–35

This is a trustworthy business that is honest and efficient

Sy
Review β„–36

I had a great experience! Jim was very kind and informative about the needs of my car. He listed them in order of priority and gave a break down of the cost. I also appreciated that he was pushing me to get things finished that day. I think I found my new home for all of my car needs. Thank you!

Pa
Review β„–37

I called Foreign Auto Services (based on a referral from my neighbor, who said the mechanics are great) on Friday afternoon with safety issues with my sons car identified at another car repair shop. He was planning to drive to Florida in 2 days and the shop could not get the parts for the exhaust system for many days. When I spoke to Jim on the phone and explained the situation, he asked all the pertinent information and told me he could not only fix the exhaust system on Saturday, but also would check over the car as if it were his own sons car. He identified several other issues that were not identified at the other shop, and sent pictures of safety issues. He made a list of what needs to be done now and what items can wait a few months. He was able not only to fix the exhaust, but also the rear brakes which were metal on metal. He also suggested while he was repairing the issues with the car, I research a place to get tires installed before the trip. Jim offered to stay late if the repairs were not done before his shop closed on Saturday. The prices were better than the initial shop I went to and everything was handled professionally and with genuine care about the customer and their safety. Jim was so calming and helpful when I was scrambling to get all the repairs and tires installed in 1 day, that it all worked out. My son was able to leave on time and safely arrived to Florida with no car problems at all. Thank you Jim and Foreign Auto Services, you have won me over as a customer for my other cars!

Ja
Review β„–38

I brought my Mercedes in to have a 4 wheel alignment done instead of going to Mercedes of Arlington as I did last year because they were on Costco list of auto services where I can get discount on services for being a Costco member, and they are much closer to home. Even though There 2 other cars ahead of mine, the service was done within 3 hours instead of an entire day. Their price was also about half that at the dealership. They explained all that they would do and checked and answered all my questions. I was very impressed with their service and wished that I had known about them sooner. I will be bringing my Mercedes back to them after the service warranty expire. I will also bring our Honda minivan to them moving forward for all oil change and other services as needed.

St
Review β„–39

Great place to bring your car for service! Awesome techs and great service team!

Al
Review β„–40

Extremely fast turn around, very kind and professional, Carlos is very great to work with! Had an alignment done, and went over what was needed, as well as a quick inspection on what else was wrong with the car. I extremely recommend anyone that needs work done to consider Foreign Auto Services!

Su
Review β„–41

Excellent service and convenient place. (Lobby area was closed due to Covid) Carlos explained everything to me in plain language. Sure Will re-visit.

Al
Review β„–42

Honestly, Ive been to several shops and Ive really liked this one. they did a full on inspection of my 2012 Toyota Sienna and told me what I needed repaired or replaced. I really appreciated the fact that they didnt push me to do anything then and there. all the staff seemed super friendly and I appreciated their friendly attitudes at 8 AM (especially when youre still half asleep). I dropped off my car at 8:30, took about 2 minutes to get everything done, and I was on my way. they quoted me about 3 hours and finished within 2. great service (on my car and customer wise), highly recommend!

Jo
Review β„–43

I am extremely pleased with the service I received from FAS. Carlos was very pleasant to deal with. The work I had done was done in a very timely manner and the cost was less than expected. The technician, Steve did a great job and I could not be happier!FAS has earned a customer for life! I recommend FAS highly!

Kr
Review β„–44

Jim and Carlos were excellent! There is a lot on my car I can do myself as the daughter of a mechanic, but some things I really dont want to do. The shop was clean, everything was sanitized during Covid, and when I drove my car home it immediately felt like a silkier drive. My favorite part of the service is the full diagnostic check (with photos!) They do, its worth it. Carlos was careful to explain to me what he felt was a priority and we discussed service points. I highly recommend this shop!

Ga
Review β„–45

These guys are amazing. I would recommend for all automotive needs. They are always ready to help and respond promptly.

Ch
Review β„–46

Luis and his team at Foreign Auto Service did an exceptional job on my SUV. Everything was done as promised and they got the car back to me earlier than expected. Luis had one of his guys drive me to Starbucks where I could do some work and then Luis had his guy come pick me up when the service was complete! They also did a general inspection on the car and made some recommendations that I will do in the next week or so! Great Job Luis...tell your guys thanks!!

μ‘°μ˜₯
Review β„–47

I love what I had experience with them. Nice support, professional tech. I will be there again. Thank you.

Ta
Review β„–48

This shop came highly recommended, and for good reason. Mike was my point of contact throughout the whole process, and he was extremely polite, professional, and thorough. He told me my car would be running better than it had in a long time, and he was right. They did wonderful work! When I went to leave, I noticed a new issue with my car that was completely unrelated to the reasons I brought it in. Carlos was great and helped me get a temporary fix until I can schedule a follow up. I will definitely bring the car back for all its future repair needs!

af
Review β„–49

Bought a Groupon for a wheel alignment here and from the moment i called in, they were very professional and helpful. They received my vehicle at 730am and got the service done within the time promised. What i loved the most that they dont upsell services and push the clients. Their digital report is also very helpful. And I liked that they sanitize the car prior to and after service.

Ha
Review β„–50

Very good customer service. Very detailed report on the work done. They didn’t try to up sell or cross sell me anything and gave very honest advise on things that needs work.I will sure go back for my other cars

Da
Review β„–51

An outstandingly professional, courteous, responsive and knowledgeable company with extensive expertise in European imports

Je
Review β„–52

Just visited for the first time for an oil change and tire rotation. The shop was very efficient and friendly. This is the first car Ive ever owned and the detailed report that they send via e-mail is incredibly meticulous! It makes it very easy to prioritize future maintenance. I will be back in the near future to replace my brake fluid and for my other car maintenance needs.

Ak
Review β„–53

It was easy getting my car fixed because of Jim. He clearly communicated what needs to be done, why it needs to be done, how long it takes and also gave me a good Costco member discount.

Mi
Review β„–54

Luis, Carlos and Jim were all stand up guys more than willing to go the extra mile. I came in for a unique/ rare issue on my Audi S3 that is modified and not only did they save me money/ not try to nickle and dime me but they also were incredibly transparent throughout the whole process. They 100% did not have to go to the lengths they did. They got a customer for life in me. Highly recommend.

Ju
Review β„–55

Bought older BMW they did a complete inspection with a report that included photos and prioritized repairs to make it easier to decide what you could afford to repair immediately and plan to repair later. Thanks great customer service.

MI
Review β„–56

Excellent and transparent all around.

Al
Review β„–57

Was referred to Foreign Auto Services by a friend, and was thoroughly impressed with their work and attentiveness to my needs on the my car. Quality work, and awesome customer service! Would definitely recommend for anyone in the area with an import vehicle to give this business a try! Will definitely be a returning customer for sure

Jo
Review β„–58

I am very fortunate to drive the car of my dreams, a first generational Bentley Continental GT! Super bad! This is a very unique car and it requires special care and attention to details! Foreign Auto Services has be a huge blessing to me. The staff is always friendly and professional! They do a great job communicating and giving me a better understanding of my options! The price points are good! But what good are price points if the work is not good! The work Foreign Auto performs on my Bentley is excellent! It keep my car running smoothly and avoid future pitfalls! I highly recommend them because of the results I get from the repairs made on my car! I have been with them for over a year now and not once have I been disappointed ! Not once! Thank you Eric and the entire staff for being committed to excellence!

Gr
Review β„–59

Joe was very professional and provided an excellent service for a reasonable price. I can see myself returning here.

3a
Review β„–60

LOOK NO FURTHER!!!!The transmission went out on my vehicle so I went in search of a good repair shop. I found Foreign Auto Services. They have a consistent high rating on Yelp and Google. I called and spoke with Mike. This gentlemen was very experienced and able to quickly assess my needs. They emailed me a detailed report on my overall vehicle condition with photo’s included in order to help me make an informed decision. The price and level of service are unmatched. If you’re in need of any type of auto repair make this your first stop, you won’t be sorry.Ask for Mike or Carlos.

Ri
Review β„–61

Been using Foreign Auto service for over 15 years. Their profesionalism and transparency keeps me coming back. They have also embraced technology and also show you picture of the areas that need the most work. Phenomenal work guys! Thanks

Na
Review β„–62

I had a terrible experience taking my car for service at the dealer and they did not fix everything. I spoke to Mike regarding the issues he was extremely professional, knowledgeable and sincere. Foreign Auto service fixed all the issues at a very reasonable cost. I recommend foreign auto service to all my friends.

Fa
Review β„–63

Very friendly and professional service! Love the fact that they gave a nice detailed estimate and then receipt of all the work done. They even threw in additional services had no charge! Thank you!

Ma
Review β„–64

Eric and the guys have been great to me. Fair prices and prompt service.. they also have given me rides to work for no charge which I really appreciate. The inspection report they give is thorough and they don’t pressure you into additional service, they recommend what’s best! I brought in my car for alignment and inspection, instead of charging me for what I requested, they recommended I get new tires first and then bring it back! Pleased I found this place, tell a friend about it.

Mi
Review β„–65

I came to Jim with a torn sunshade on my Audi Q5 and he did a great job. He assessed the damage, removed the sunshade, and gave me a few possible solutions all without charging me for his assessment. Great, honest business here. I would recommend them 10 out of 10 times.

Ci
Review β„–66

Really bad customer service. I scheduled an apt. for an oil change and called before because I was running a few minutes late. When I called someone hung up in my face. I called back and the guy made up several lies such as it takes an hour to sanitize the car etc and could not complete the service. I would not recommend!

Ja
Review β„–67

Ive been bringing my E93 M3 to Carlos and the Foreign Auto Services crew for about 2 years now and they have been nothing short of spectacular! Their impeccable customer service, prices, knowledge, and work is second to none! They are true professionals and have always taken care of me! I will always bring my car to Foreign Auto Services....no matter what! They are simply the best!Jason H.

Ju
Review β„–68

It was the first time that following the rrcommendations of a friend, I took my BMW for a repair. Very pleasant experience, I received a clear explanation of the work. I recommend 100%.

IS
Review β„–69

Very efficient and very good customer service. Highly recommended..

Y
Review β„–70

I was very pleased with their service, very profesional and on time.

El
Review β„–71

I highly recommend this car shop for service!!! One of the best things about this shop is that youll receive an in depth report on your car with digital imaging to prove what is broken. Mike has excellent customer service and explains issues and costs clearly. I will be returning!

Ga
Review β„–72

Very professional, courteous, prompt, automated updated service progress, personable and friendly staff! As a first time user I was quite impressed, will return and would recommend to others!

Za
Review β„–73

These guys do a great job!! I have had two different cars serviced here. Very knowledgeable. They provide pictures with details of any issues they find so you know they are being transparent. Great to deal with a business that takes pride in customer service.

Mu
Review β„–74

Eric is one of the few rare mechanics who will give you honest and true opinion about your repairs. I am glad to take my car at Foreign Auto Services, very thorough and professional about it. Id recommend this place and is my go to mechanic going forward. Thank you.

si
Review β„–75

I love it. Thank you

Ba
Review β„–76

Both Carlos and Jim are amazing! I stumbled upon FAS after being let down by the dealership several times. This place is now my go to! They never tried to up-sell, and are honest in their work and pricing recommendations. With all the big name auto service centers these days, it’s nice to have a place like FAS with the neighborhood feel and reliable auto care...

St
Review β„–77

First time experience with Eric and the Foreign Auto Services team was great. I made an appointment last minute online and was able to drop my car off the next morning. About two hours after dropping off my car, I received a thorough email report outlining all the details of my inspection. Each item was sorted as Good, Needs Future Attention, or Needs Immediate Attention. The report provided a detail of the issue, the justification for any action, and pictures of my car specifically to show the issue in detail. Eric then called me to talk through the inspection report in greater detail. After another couple hours, I was notified that I could come pick up my car. After picking up my car, Eric talked me through the issues in person and provided guidance and insight as requested. Would highly recommend Foreign Auto Services and the team. As a non-car guy, having the inspection report prior to discussing on the phone with Eric was exactly what I wanted. Rather than having someone talk about the issues and try to explain on the phone, I was able to look at the issues and research them myself to better prepare prior to my call with Eric.

Sh
Review β„–78

Good value but an oil change / tire rotation can take up to 3.5 to 4 hours so plan accordingly!

Je
Review β„–79

They take photos of the problems they find and email them to you in a report. Workmanship is good. They have serviced two of my cars now and I will go back again.

Br
Review β„–80

This is the best place to get your car serviced.They always accommodate you if you need a job done in a short time frame. They do quality work and are very friendly. I have saved so much money by coming here. My commute is about an hour. That’s how good they are.

Ta
Review β„–81

The first time visiting I received excellent customer service. I explained to Eric the issues with my car & he thoroughly reviewed each of them with me. When they showed me pictures I had a greater understanding of which parts needing repair. If I needed further explanation after I picked up my car they didn’t hesitate to go over it with me again.I’m glad I came to Foreign auto to repair my car. Thank you for your honesty & getting my car back on track!

Da
Review β„–82

Had my first visit to Foreign Auto Services and I will definitely be back. Honest and fairly priced. Eric explained everything and told me what could and couldn’t wait. When I first arrived and was waiting in the waiting room, I asked the other customers what their opinion was... they were all very anxious to praise the place as the only place they would take their cars. Most of them had been going there for years. Highly recommended.

JΓΆ
Review β„–83

They did a great job from the very first beginning up to the end. They helped downsizing the costs to the minimum and you have still a 3y warrenty.

Da
Review β„–84

Foreign Auto Service was fantastic! Went in for a basic oil change and tire rotation. They took my car on time, we’re fast and thorough. He customer service and follow up with pictures of the car, checks performed, etc was unexpected. They were even kind enough to remove a screw from my tire I was not aware was there. Will definitely be using again.

Le
Review β„–85

Great service and attention to detail. Love being able to schedule in advance. Work was performed in a very timely manner. Will be using them for all my maintenance/repair work in the future.

Yo
Review β„–86

Jim is the man! He helped me from beginning to end and went above and beyond with diagnostic reports on my vehicle. For free! Anyone looking for honest mechanics should come here

Ch
Review β„–87

Professional and efficient service on my Audi. Mike was very friendly and quickly relayed all updates on my car. I also appreciated the follow-up call a few days later.

De
Review β„–88

Very please with service, return time and honesty of the staff. Will use them again in the future.

Je
Review β„–89

Family-owned business. Friendly & accommodating staff. Honest mechanics. Clean waiting room. What more can I say? I will continue to bring my cars there. Have done so for many years and wouldnt trust anyone else as much as I do FAS.(Also, just want to point out that if you look through the bad reviews, the shop (well, Carlos, the owner) does a very good job of addressing the customers complaints. And, they do so in a very professional manner. I think that this is a perfect example of how they treat all their customers - with professionalism and respect. I think the way a business responds to negative feedback says a lot about them. And their responses support my 5-Star review.)

Da
Review β„–90

These guys are great. I was able to easily schedule an appointment only along with a real time chat session with one of the guys. Their customer management system works very well. I received a repair report with photos prior to starting any work and then received regular text message updates during the repair.

Ed
Review β„–91

Top notch service, very accurate with their diagnose. Took my car for every service and repair, they were always keeping me informed about what the car needed and what it needed in the future. The best customer service in the area, very honest about everything and the price is good. I recomended it without hesitation.

Ne
Review β„–92

I recently visited Foreign Auto Services to get some service done on my Dodge Durango and I couldnt be happier with the experience. The work was done very well and my vehicle is running better than ever. The follow-up and diagnostic reports I received while my truck was being serviced was a superior touch. I will be taking my vehicles here from now on.

Wi
Review β„–93

No consumer ever wants to feel taken, or worse yet, be taken but man did Jim get me good at Foreign Auto! The problem is that to him its business as usual.The story: 2002 VW TDI I use as an airport car in Dulles, Virginia. I drop it off to have the ac serviced/diagnosed and an oil change prior to a Thursday evening flight to Germany returning Saturday after their close of business. Plan is to have my spouse call Saturday AM to get an update and make payment so I can retrieve after hours. In this Saturday AM call JIM advises my wife the brakes are worn beyond limits and car is dangerous to drive. Also tells her rear wheel calipers are shot and car will not be ready due to caliper part availability. Wife verbally authorizes $1400.00 repair quote (mistake she readily acknowledges but genuinely concerned for my safety).The problem: what my wife does not know and Jim fails to research is that just 5200 miles ago Foreign Auto Service (YES, the same exact facility) replaced the rear brakes ($600) and also sent photos of the front brakes advising they were fine. When I returned and phoned Jim on the following Monday he sounded the exact same way your child does when their hand is in the cookie jar. Told me he wouldnt charge for the rear brake components and the adjusted invoice was now $1300.00. When I went to pick up the car and question the adjusted invoice Jim now stated the $1400.00 quote didnt include the $360 in rear calipers. When I explained it had to because that was the reason you told her the car wouldnt be ready he struggled to tell me hes been in this business for 30 years and doesnt appreciate what Im saying. He had nothing else to share (including any worn parts) so I paid the $1300 and left and drove away in my UNairconditioned Jetta. The brakes felt exactly the same as when I brought the car in!The moral: people who have too much money should take their car to Foreign Auto Service, but if you’re rich still dont work with Jim cause hell take your money and your sense of decency in people from you!RESPONSE TO OWNER: The Internet is a powerful tool and Yelp is a positive tool that can inform and protect consumers. I take the responsibility very seriously as anyone can see by my reviews. After 12 years as the owner of a successful aircraft operations/maintenance business, I understand the difference between a dissatisfied customer and a rip off and I’m certain you do too. You had my number and I informed Jim specifically I’d be posting a review/warning to others. He knew when I said that that there was nothing he could do (including no charge at all) that would preclude me from posting something and you didn’t call because you also knew I would not take this review down as there is actually quite a bit more (the serpentine belt had just been replaced 122 miles previously at a firestone facility with no note of brake issues...oops!) that I did not include. I’m a very fortunate consumer because I can absorb the financial loss. I came to your shop with air conditioning that worked but only had a 15 degree drop. $1300 later I left with no air. The pink painted brakes, rotors and struts in your waiting room speak volumes on the consumer you are targeting and they need to be informed. If you’re pricing is high I, as a consumer, can compare shop. But you and I both know that’s not the situation here. I stand by my complete narrative and you can cling to your response.

Le
Review β„–94

Very knowledgeable staff and professional customer service. I replaced front brakes for an Audi S4 three years ago and was told at the time that the rear was OK. Now it was finally time to replace the rear set and I was quoted an nearly identical price to the original. Both of the estimates were better than the dealership. In and out the same day.

ke
Review β„–95

Such a relief to walk in with no fuss and get an oil change. Very chill atmosphere. Spot on updates of your vehicle. This auto shop will be my go-to.

Jo
Review β„–96

I have a 2006 Escalade with 304,000 miles. The reason I’m still driving it is because of Foreign Auto Services. They have taken great care of my vehicles over the last 13 years A few years back they moved to Chantilly and it’s worth the extra time to drive there to have them service my vehicles

Sh
Review β„–97

Ive been taking my MINI Cooper to this shop for a few months now and I love this place! They have the best customer service. Carlos and Mike are very friendly and informative.They are quick with follow-up calls. I also like their detail reports about the issues with my car and the next steps. The prices for services are reasonable. I definitely recommend this auto shop!

Ge
Review β„–98

Good prices, fast service, courteous and knowledgeable personnel who did not try to oversell, modern office, automatic notifications for order status, ability to see service history online. I got an online report with pictures (!!!!) for each problem area. I am sold:)

Ir
Review β„–99

Brought my car in for routine maintenance and Foreign Auto Services did a great job at a reasonable price. Also asked them to check my tire inflation monitor since the light would not go off. They said that my tires were fine and that to save money dont invest in changing the batteries at this time but wait until I need new tires and then pay to fix the light indicator. Very honest business. Will definitely go back for all future automotive maintenance needs.

Ru
Review β„–100

Very professional and always provide a remarkable service every time I bring my car. No one cares about your car the way these guys do.. Honesty is their best policy.Excellent customer service, too!! Thanks guys!

Information
100 Photos
100 Comments
4.9 Rating
  • Address:14512 Lee Rd, Chantilly, VA 20151, United States
  • Site:https://fasrvc.com/
  • Phone:+1 703-591-5225
Categories
  • Auto repair shop
Working hours
  • Monday:7:30am–5pm
  • Tuesday:7:30am–5pm
  • Wednesday:7:30am–5pm
  • Thursday:8am–3pm
  • Friday:Closed
  • Saturday:7:30am–5pm
  • Sunday:7:30am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:No
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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