user
Master Plumbing, Heating & Cooling
3111 1st Ave SE, Cedar Rapids, IA 52402, United States
Appearance
Master Plumbing, Heating & Cooling

Comments
Ma
Review №1

I had to replace 3 bathroom faucets, a kitchen faucet, and 10 emergency shutoff valves in my house (due to issues created by the original builder). Technicians Ryan and Johnny were courteous and professional. They were able to complete the work within about 90 minutes of arrival and did a quality job.

br
Review №2

Extremely impressed with Master Plumbing, Heating and Cooling. My central air unit quit on a Saturday. Called them on Monday and they were able to come out the same day to provide a replacement quote. Unlike the other vendors in the area that had a 4 week lead time, they were able to install a replacement unit by Thursday of that week.The technicians were knowledgeable, professional and personable. The overall cost of the unit and install was very competitive with the other quotes received. Highly recommend this company.

St
Review №3

I want to warn people about this company. I had them install a kitchen sink faucet and garbage disposal that I provided. The work took about 45 minutes. They charged me $645 which works out to over $600 dollars per hour! To be fair the work was performed satisfactorily. The price is outrageous though.I called first and attempted to get an estimate. They wouldnt give me one. That should have been my first clue. Then the technician arrived and then gave me a price before he started the work. They could have given me that price over the phone. I foolishly signed off on it because I would have have been charged a $68 service fee for nothing.I called the company later to try and get a price adjustment but they wouldnt budge. They have seen the last of my business. I strongly advise anyone to seek out a plumber that will give you some sort of estimate in advance or at least an hourly rate.

Ba
Review №4

Ryan, Brett and Johnny did an awesome job re-piping our home, installing a reverse osmosis system, and installing an air scrubber. They gave us thorough information regarding the installations and ongoing maintenance with them. My husband is a perfectionist and was checking out the plumbing work, and was very impressed with the detail given with the project! It does look sharp and has greatly improved our water pressure as well. We will definitely be going through Master Plumbing for further plumbing, air conditioning and heating needs!!

Pe
Review №5

Mitch was awesome and knowledgeable. Mitch took the time to show me everything and had no problem explaining how it worked and how to maintain my AC better. I appreciate him not talking down and being very honest and down to earth. So far I love this company and don’t regret signing up for the year they saved me so many headaches and money in the future

Lu
Review №6

John and Johnny were professional and knowledgeable throughout the whole process. They gave me multiple options to solve my issue. I ended up having them replace the water heater. Installation was quick. They made sure to show me what was different about the new one. I will definitely be using them in the future and would recommend them to anyone.

Am
Review №7

Our normal company was busy when we had a repair come up, so we reached out to Master and it was the best choice. We now have a year membership with them which eliminates charges for unexpected house calls. We had them fix our toilet which was leaking and the rep was fantastic but then just a short bit later our AC started acting up during a bad summer heatwave so Master sent out the tech Bob. Not only was he knowledgeable, he accessed things and fix it right away unlike our previous company who had been band-aiding it for a long time. Bob was exactly on time and my husband was very happy with the service and price. Thank you Bob and Master Plumbing, Heating/Cooling!

Di
Review №8

I cannot even begin to say enough about Master Plumbing as a whole. They are a team of excellent people, from the girls in the office to the two service technicians, John and Johnny, who were assigned to my project! There were so many issues that John and Johnny encountered along the way; however, they professionally tackled each and every one. They were very respectful, polite, and exceptionally patient with not only every aspect of the project, but also with any questions I asked along the way. They are exemplary employees of which Master Plumbing can be proud!

Ca
Review №9

I had called for estimate on venting my water heater, if possible. John and Johnny were on time, respectful, and informative, explaining why my current water heater would not work and giving me an estimate for replacement.Have not used yet, since I am getting other estimates, but have not decided against them.My only negative is that I was not told there would be a service charge for getting an estimate. But dont hold that against John and Johnny.

Ja
Review №10

I have had several great experiences with the team at Master. Mitch L. Made sure everything was running smoothly throughout the entire home. Very professional and answered all my questions patiently.

Ju
Review №11

We were originally scheduled for AC installation on 6/17, but due to a change, they were able to get to us a day earlier, which in the heat was great news. The installer, Christian, was right on time. He gave me updates on his progress and was cordial and professional. While he got the air conditioner working, he was not satisfied with some levels he was seeing. He took the time to address the issue, fix it, and did a nice job cleaning up. First time using Masters, but the efficiency of the office staff and the skill and professionalism of Christian will bring us back!

Ka
Review №12

John was our technician and he was fantastic. He was on time, friendly, and open and upfront about which services he would be able to provide. He answered all of my questions and walked me through the process, pricing, and our different options. He completed the work quickly, and told us what to do next in the process and when to call to complete the project. We have used Master Plumbing in the past for other projects and they have always been wonderful to work with. They are a tad on the pricey side, but I am always willing to pay more for such thorough and thoughtful service. Thanks for continuing to run such a great company that focuses on customer service. It is definitely recognized and appreciated.

Ke
Review №13

Thank you Master Plumbing for repairing our AC! We appreciate the excellent customer service, responsiveness and quality of work completed. Sean, our tech was awesome! He was professional, knowledgeable, and explained everything thoroughly! I would recommend and will continue to use Master Plumbing for their services. Thanks for your help!

Bo
Review №14

Mitch was professional and efficient. He gave me a suggestion that will quick fix for a water issue near my washer that has been a problem for years.Master Plumbing and Heating is my go to. Having the service where they review my air conditioner/heater gives me peace of mind.

Ti
Review №15

Austin the technician was great! He came out on time, had great costumer service skills, fixed our issue quickly and was extremely professional. Also Amanda on the phone was amazing, they kept me up to date on where Austin was so I didn’t have to stay at the house all day. Overall an amazing company with great prices. Would highly recommend.

An
Review №16

John and His helper were wonderful. Good sense of humor. They showed up on time and were ready to work. The basement was hot and they worked for several hours in dripping sweat. Good conversations and quick work. Always asked if I had questions or where I wanted things to go.

Br
Review №17

I worked with Christian yesterday. I called for an opening thinking it would be weeks. He was here about 20 minutes later. He was amazing. He told me what was wrong with my air unit in about 20 mins. An answer we have been looking for working with JP Plumbing since February(which they never found). I would HIGHLY RECOMMEND!!! 🙌🙌 If you’re stuck in heat, don’t become a Karen! Call them and get the problem solved ASAP!

Ti
Review №18

John was totally professional and friendly. He knows what he is doing any took care of my faucet installation immediately. I would recommend Master plumbing not just based on his service, but the friendly way I was greeted by the front desk when I called for service... “ How can we make you smile today?”...How do you beat that attitude?Hats off to Master Plumbing and Heating!Somebody give those people a raise!Tim HinesHappy customer.

Jo
Review №19

Today Ryan came to fix a pipe vent. Ryan has been here before. Very knowledgeable on what he is doing. He will take the time to explain so you understand. We will call Master Plumbing again if needed. Thanks Ryan!

An
Review №20

Ryan and William did a thorough inspection of my home and completed the repairs in a timely manner. They were very respectful and competent. I was confused by the receipt and charges. They were either misrepresented or not explained properly. A very big disappointment. Officer manager was very rude when I called to discuss it. For this reason I would not recommend.

An
Review №21

We’ve had several plumbing issues come up over the last year. The two technicians that we’ve had great experience with are Ryan and Austen. They both have done a great job and exceeded expectations. We definitely recommend Master Plumbing.

Mi
Review №22

My shower had developed a constant drip. I called Master Plumbing around 1:00pm and they were able to send someone to my place by 4:00pm. Same day! The service tech had the issue identified & fixed within the hour. Excellent service!

Da
Review №23

This company offers a membership that gives a discount to any repairs/projects they do (which, oftentimes projects with plumbing, heating, or cooling can be expensive anyway, right?) which is a nice value. In addition, this membership allows me to get free yearly inspections on heating, plumbing, and cooling. Ahren came to my home for an AC inspection, and was thorough in showing me the data, explaining and teaching me about the results, and made sure to offer me many options for what kind of repairs Id like to do (instead of just one option). He also took pictures of the numbers/data that I could use to show other servicers in case I wanted a second opinion - which I feel really reflects this companys professionalism and desire for transparency in their services/estimates. Very thankful I get these inspections and will be getting some important repairs done soon!

Ma
Review №24

We recently needed some service work done. John responded to our call. He arrived on time and made the repairs in a friendly and professional way! He left his work area clean when he was done. We will definitely call upon John to help us with our next plumbing need.

Am
Review №25

If I could give 10 stars I would. Came back from vacation, to our AC not working. Was able to get ahold of Amanda and she got us scheduled same day, and kept me updated through the day. Brett our service tech was beyond professional, and quick to resolve our issue. We will definitely be using them going forward for any other heating or cooling issues.

Za
Review №26

Master Plumbing, Heating & Cooling is always great to work with. I have a yearly maintenance package with them and its a very cost effective and worry free way of handling maintenance. Brett and Emmanuel and the rest of the technicians are always extremely helpful and clearly explain things in a way a non experts can understand. They are very responsive and make sure to follow-up on any issues that come up. Would definitely recommend them to anyone that needs plumbing or heating / cooling services.

Ju
Review №27

Ryan was our service tech and he was on time and very professional. He was able to fix our toilet and sink quickly. Ryan was very personable.We will use Master Plumbing in the future.

Co
Review №28

Mitch came to diagnose/fix problems I was having with my home AC. He was incredibly helpful, informative and friendly. While he worked, he answered questions about how the AC functions and how to keep it functioning properly. This level of service is far above and beyond what I expected.

MI
Review №29

Mitch and Christian came out and maintained our AC unit and were very good at giving me updates as they checked all components of our central air for our home. They also answered all my questions and concerns.They also took the extra time to look over the ac unit due concern of a vibrating noise we heard and we able to solve the issue in minutes with no extra charge.

Mi
Review №30

John and Johnny were great! Went through my options and gave me great advice on repair vs new installation of a sump pump. 10/10 would have them back again!

Li
Review №31

Brett did our AC maintenance inspection. As always, he did a great job. He always explains things very well.

Je
Review №32

Sean W. was fantastic. He did a plumbing inspection for us and found some items we were aware of, but also some we needed to pay attention to. He also went above and beyond to help us address a minor issue that was an easier fix than we thought. Very professional, helpful and courteous! And he handled my rambunctious pooches perfectly.

Ig
Review №33

We called the master plumbing to an issue we have with our basement drain back flowing they sent Emmanuel, he is unprofessional that seemed to have no knowledge of the cause of the issue but instead of finding the problem he just did what I was already doing connect a hose in my basement to to push the basement drain with power water to be able unclogged it he had no suggestions but telling me there is no problem sir, that obviously got me fired up Im like dont you see the mess everywhere, I just told myself I will not call them ever again. I can fix it myself and save $180 and not get attitude from a stranger

Da
Review №34

I called Master plumbing and heating at noon today,our air was not working. Amanda was amazing. She had 2 techs at our house by 4. The techs were so nice and polite. They fixed the AC within a half hour. Great experience!

Ju
Review №35

I asked for an estimate to repair my current a/c outdoor unit. The technician (Brett) explained that my 20-year old unit would be more costly to repair than to install a new unit. I was very satisfied with his explanations and chose to have a new unit installed by him. I chose to buy the yearly maintenance plan so that the unit will be well cared for from now on.

St
Review №36

Ryan came by to help us with a clog. He was very professional, clean, and quick with his work. We are very happy with his service and would recommend Master Plumbing to our family and friends! Thank you so much for your work!

Ka
Review №37

We are members of the Green Club so when it was time for maintenance on our hot water heater and furnace, great service was a phone call away. Our technician-Sean was courteous, quick and even repaired a couple of things I missed. We have used Master Plumber in the past and always had great results.

Dc
Review №38

John recently came out for service and was not only scheduled to come the following morning but was kind, courteous, friendly and most importantly he was extremely knowledgeable! I was very comfortable having him in my home and was very confident in his ability! Definitely my go to for any future plumbing needs!

To
Review №39

Were part of the Green Club so Austen came to do one of our 3 yearly checkups. He was professional, kind and super quick. He also found and fixed issues I had forgotten to mention initially. He saved us money by fixing our water pressure so we didnt have to install a new faucet. Overall, Austen went above and beyond. We highly recommend Master Plumbing!

Al
Review №40

We needed a leaking toilet replaced and because we are Green Club members someone was sent right over for an estimate. When Bill got here, he had just what we wanted on his truck and was able to install it for us right then. He did a great job and saved us a lot of time and effort and we really appreciated all his help.

Ka
Review №41

Bill arrived at time slotted. (I like how i got a call from the office to check if the technician was able to come, as the window was 11-1). He was friendly and professional. He was upfront with labor intensity and possibilities. As well as cost. Work was done in courteous and timely manner. I would reccommend this company to friends and family.

Kr
Review №42

Ryan came out to give me an estimate for adding a second water heater. Im part of Master Plumbing, Heating & Coolings Green Club, which allows me to receive free estimates, in addition to 10% off all services & annual heating, cooling & plumbing checks. Ryan was on time, friendly, and quick. I like this company because their prices are fair and all of their technicians are competent and friendly.

Ch
Review №43

Christian and Brett did a plumbing inspection of my home. They were courteous, polite and informative. We had low water pressure in our bathroom faucet and they fixed it in a snap. Sean also came out to check out a leak in my toilet. He was also very professional and fixed another thing he saw while investigating. Id highly recommend this company and we will continue to use Master Plumbing as our go to.

Pa
Review №44

I returned home from a vacation to find my AC not working. Master Plumbing Heating & Cooling was able to set up a service call for that afternoon. Mitch arrived promptly and was very professional, I could not have been more impressed with his service. He took the time not only to look everything over, but to explain what the issues were. I am sure I asked some novice questions being inexperienced with HVAC systems, and he was able to answer all of my questions in a way that I understood without making me feel dumb. He was able to get the unit working. When we asked about replacing our aging unit he was honest and informative with all of the options, and did not try to push a decision. I will definitely be using Master Plumbing Heating & Cooling for future HVAC & Plumbing needs.

Ka
Review №45

John and Johnny showed up quick, explained everything clearly, and were in and out (with a new water heater installation) in less than two hours. Easy! Thanks!

sh
Review №46

They whole experience was awesome. I called and they came out within 2 hours. They kept in contact with me to let me know who was coming and when they were on their way. My technician Bob was friendly and really thorough, took pictures and video and explained things in great depth. Was friendly to my kids and showed them the videos too.Nobody wants to deal with furnace issues, but this company and Bob made it a less painful process. Thank you!

Pa
Review №47

Sean stopped by to do a plumbing inspection for us. He was very friendly and professional. I appreciated that he walked us through everything he looked at and did a good job at explaining anything that needed attention. Highly recommend!

Ke
Review №48

Emmanuel did a great job. I would recommended Master P&H for all you needs!

De
Review №49

Bill and Brian did excellent work in a very short period of time. Very professional and knowledgeable.Thank you so much. You are our go to guys👍 And will recommend you to our family and friends.

To
Review №50

Christian was fantastic as is everyone on your wonderful team. Master Plumbing and Heating is the ONLY company I use.

Jo
Review №51

Had a collapsed pipe under my basement floor and Ahren and Emanuel out to fix it. Both guys were great. Ahren was the lead on the project and worked up several different estimates, some of which allowed for me do the excavation work to save money. Work was completed quickly and to a high level of quality.

Ap
Review №52

I have used Master Plumbing for years. I initially chose Master Plumbing because of the quick response time. But, Ive stayed with Master Plumbing because they have great technicians like Sean that helped today. Sean has gone above and beyond on several occasions, including working long hours and weekends. Hes friendly, explains things clearly and does an excellent job. Technicians like Sean are why I trust Master Plumbing for all of my heating and plumbing work.

Pa
Review №53

I would not recommend this company for a variety of reasons. First, no complaints with their customer service. Technician showed up on time and quoted $615.00 to repair minor items on a toilet. Was very rude and disrespectful to my wife when we refused to hire them for repairs. Paid the service fee of $63.00 and asked him to leave. Upon hiring a Licensed Journeyman Plumber who works for himself, learned all the toilet needed was a $12 part from Menards. I would seriously consider getting a second quote from another company before hiring Master Plumbing.

Ca
Review №54

John was our tech. Our water heater started leaking (after 25 years); John came out that day. He found a heater that would fit into our small space and hook up to our older plumbing set up (not an easy task); he replaced some galvantized piping with copper, sealed up some leaks, installed a new water heater, and got us up an running in under 3 hours! Very professional, nice guy, competent and fair. Very pleased.

Je
Review №55

I called Master Plumbing when a pipe burst in my new home and they were able to fit me in immediately to repair the pipe. Sean W. & Emmanuel O. were the plumbers helping me out and they were very professional and also super nice! So grateful to them and the rest of the team for taking care of us so quickly and efficiently. 100% would call again for plumbing issues!

An
Review №56

They came our same day in the middle of July to repair my ac unit. Mitch came out was very professional took care of charging the refrigerant and informing me of what repairs he did when he was done. I will be using them for my future ac/heating needs

Ma
Review №57

I installed some new filters for my reverse osmosis water system myself but after doing so noticed the water was a bit cloudy for a brief second before becoming clear. Called Master Plumbing just to make sure I didnt mess anything up. John and Johnny came by and gave me a little education on why that was happening while essentially double checking my work. Was very grateful for their help and expertise!

St
Review №58

Ahren was great. He came out to do a service on our ac and was very friendly, explained everything very thoroughly to my wife, and she was extremely pleased. Thanks for being so awesome.

Mi
Review №59

Highly recommend Austen or Aaron service technicians if you need any help.Austen and Aaron were very professional and knowledgeable in installation and problem solving.Austen helped us diagnose plumbing issues and install a broken faucet.Aaron helped us when our water softner decided it was done and helped flushing pipes due to the resin beads going everywhere in plumbing and installing a new water softner for us.

An
Review №60

I originally had them install a gas dryer for me and the service was absolutely great! They were on time and the cost was very fair. Since I had just moved to Marion I signed up for the Green Club which came with free inspections. Austen J. did the plumbing inspection and did a great job. He answered all my questions, provided honest insight, and thoroughly inspected everything. I will definitely be using them again in the future!Edit (1/12/2021): I had to replace my water heater (15+ years old and finally gave out) and Austen did the installation. He did a great job and had the old one out, the new one installed, and was on his way in just about 2 hours. Couldnt ask for better service than that!

Br
Review №61

Austen was on time, very efficient and knowledgeable. He got my water replaced in about an hour and answered all my questions.

Am
Review №62

Very impressed with this company. I called today for a water heater repair, they serviced it today and all is working well. Ahren was my technician, he was great to deal with, very personable & professional. Would definitely recommend Masters to anyone!

Ma
Review №63

After waking up and discovering a very leaky tub faucet, we called several plumbers. Master Plumbing was the only one that would come in the same day without charging an emergency service fee. Ryan was very courteous and professional. I would highly recommend Master Plumbing.

Sa
Review №64

Excellent Service. A bit pricey though. Bob came to my home in the middle of big snow storm - his company truck would not make my hill so he went and got his personal truck WOW talk about customer service!!! He fixed my furnace and was extremely courteous and informative and even sold me on their regular maintenance program for which I am now a member. Repair cost was pricey @ $129 considering it was a minor issue that just required the flame sensor to be wiped off and Bob said he didnt charge a diagnostic fee so that was just to the cost to wipe off a sensor that took only a few moments (and you can buy a new one for under $10) and if that would have been the total cost I wouldnt have thought twice but there was still the service fee of $68 on top of that. Bob was great though for sure and obviously I will be utilizing them in the future since I signed up for their maintenance package.

Ma
Review №65

I had a check up on my furnace today by Bob and Christian. This is the second time they have been to my house. Both times these guys were courteous and very good about not tracking snow into the house. They explained what they did and also checked the thermostat to make sure it was ok. I had some questions on how to use it and Bob was able to address my question easily. He also noted that I hadnt registered it yet so I could get additional functionality. They explained they went over the furnace, changed the filter and disposed of the old one for me. Ive used Master Plumbing, Heating and Cooling at least 6 times now for all the services they provide and Ive always had good service.

Da
Review №66

I would like to thank Brett and Emmanuel for there professional work and courtesy when they came out and checked my air conditioning system.I feel better now knowing it is still in good shape.

Jo
Review №67

Bob H. came out to inspect my furnace and was extremely professional and told me everything I needed to know. He answered all of my questions and was very helpful. I could not be more satisfied with the work he preformed. I would absolutely use them again.

Ma
Review №68

Like every member of their staff, Bill was prompt and courteous. He listened to my concerns and worked quickly to address them.

Jo
Review №69

Bill was very clear on what needed to be done to repair my toilet leak. When something unexpected popped up he made sure I knew what was wrong and how it was going to be fixed. His professionalism was greatly appreciated!

Pa
Review №70

Ryan C did a wonderful job. He has been to my house on multiple occasions, and he is always good to work with. Master is expensive in general, but I never have a complaint with the work they do. If you want things done right, youll pay for it. But youll also never have to worry about the problem again. And Ryan C is good people.

Da
Review №71

Ryan did a great job and was very professional. I really appreciated his knowledge and ability to get the job done

St
Review №72

Brett and Emmanuel were prompt, polite and figured out the problem fast. Their solution was quick. Highly appreciate their service!

Sk
Review №73

I called them yesterday about an issue Id had, expecting them to pencil me in some time down the road. Instead they were able to come over the very next day, at a time I was available, and even called ahead to give me time to confirm and get everything in order. Mat K was professional and explained everything so that I wouldnt feel in the dark, as well as was very kind to my daughter and the family pet, even when it tried to get in his way. He didnt try to rush the fix, he made sure it was done right, and even took an extra second to fix a seperate issue he saw, since he already had the tools for it and it required no parts. I cant give higher praise. As a new home owner Im definitely calling again if theres ever another issue.

Da
Review №74

Excellent response to inquiry. Service call on time and John Clymer was thorough, communicative about problem and fix, and got work completed as explained. Would recommend company and John to any one needing plumbing issue solved.

Ro
Review №75

Sean was awesome! Very professional, friendly and helpful. You can’t get better service than what he provide.

Ma
Review №76

This was my first plumbing review by Master Plumbing but not my first experience. Bob helped with heat loss during the winter and did this review. He was neat, respectful of me and my home, and I would definitely recommend him and Master Plumbing.

Ma
Review №77

Master Plumbing, Heating and Cooling is great. The plumber they sent to my home was excellent and professional. His name is Matt. I would highly recommend the business and Matt to anyone who needs a referral. I was highly satisfied with the plumbing service given. Thank you Matt and Master Plumbing, Heating, and Cooling!

Se
Review №78

Outstanding customer service! My furnace decided to stop working after hours. I called two other contractors first and neither answered their phone. Not only did MPHC answer, but I was greeted by friendly Autumn who set me up with a tech the next day. I was called twice the following day to update me when the tech was scheduled to arrive. Mitch showed up, he was very friendly and helpful. He knew exactly was the problem was and fixed up my furnace straight away. These guys are the best and will now be my go to service contractor!

Lo
Review №79

Brett and Emmanuel came out to do a maint check on our air conditioner. They were polite and very professional. Master Plumbing does great work.

Le
Review №80

Had Brian T. over to add a shower to my existing tub, and he was wonderful! Jessica in scheduling is always a pleasure to work with as well. Glad to have found a great plumbing company in my new city!

Da
Review №81

I bought a water heater through this company 2 years ago. Their tech was very nice. He advise if I bought the more expensive water heater through them that I wouldnt have to worry about anything for 3 years because everything would be covered under the warranty.When the pressure switch went out I called the company. Their customer service was very rude and told me that I was lying and their tech would never had said that labor would be covered. When I told them that is what he said their customer service manager said it didnt matter because they have it in writing that labor is not covered. (typical corporation like mentality). Deny deny deny and have it in writing.Will never use this company again as their tech sold me on an expensive water heater with the understanding I would be taken care of if there was issues. That clearly isnt the case, and this company clearly doesnt care about you once theyve sold you the product. The manager already told me she will reply to this complaint and explain to all of you how I am wrong. Take it for what is worth. Go elsewhere to have your work done. Will not be using this company again.

De
Review №82

Mitch L. came to my house to do my furnace inspection. He was friendly and easy to work with. He noticed a couple of issues and fixed them quickly. Now my furnace is quiet when it starts up and doesnt leak condensation. Thanks, Mitch!

Ta
Review №83

Ahren N. came to my house for plumbing maintenance. He was friendly and took the time to fully explain what he found during his inspection and showing me the different products they had available. He did not try to oversell what needed repairs, which is something I highly value.

Ri
Review №84

Beware, “extremely” dishonest company! During an annual inspection this company “disable” (capped the gas line) a 14 year old furnace, said it was not repairable. They admitted they found nothing wrong except high CO levels in the exhaust pipe. No CO in the house. Everything else was “perfect.” They then insisted on a several thousand dollar furnace upgrade. They tried to get a quick signature and sale. We got a second opinion from another smaller HVAC company. He was able to fix the furnace and have it up and running in no time. CO levels tested in the exhaust at 100 ppm (well below acceptable limits). The furnace is perfect and good for many more years. Be careful for dishonest companies like this. There are many out there. Get referrals and read the reviews!

L
Review №85

They are terrific at keeping their customers informed about appointments and many times have been available earlier, which works out for me. Ahren N recently came to do my plumbing inspection and was knowledgeable and friendly. Great service.

Da
Review №86

Water heater pilot wouldnt light, John came and got it going and seeing how it was an old heater, decided to replace. Had to order the new heater as is an 18 and no one stocked it. He showed me how to light the old one if it went out again and then came in a couple days and replaced it. Was very knowledgeable and answered all my questions. Was quick, and friendly. Will definitely recommend MPCH!

Ke
Review №87

Mitch was great! The Master Plumbing team is always amazing!

Ma
Review №88

Brett E and Emmanuel O were excellent! They were very thorough and quick in inspecting all of the plumbing in my home and even performed an unplanned quick fix of a toilet before they left. I would recommend Master Plumbing to anyone in need of plumbing services.

Ga
Review №89

Awesome service from Mr Jones!Gary DREW

ma
Review №90

They arrived on time and did the work within the time promised. However, they were unable to fix one thing I was especially wanting. They left a mess, did not clean up after themselves, leaving water on the floor in the basement, kitchen and bathroom. They left old pipes in the basement. One plumber put the new toilet together in the living room! The new toilet is running!

De
Review №91

Always on time and patient with my many questions. I value their honesty and expertise in taking care of my home.

Ma
Review №92

Bill was very through explained issues and cost up front. Repairs were done in a timely manner

Ja
Review №93

My experience with them was very easy from the moment I called them, to the technician arriving and assessing the problem. Mitch L., the technician was very professional and nice. Will definitely use their services again!

Aa
Review №94

Austen was on time, professional, friendly, and thorough. Appreciate him helping our family’s needs in a quick manner.

Br
Review №95

What great service, I was out of heat all night, and was up till 1am in the morning fighting with my heating unit to figure out the problem, I called the next day around for Heating companies and Master Plumbing, Heating and cooling answered and they were able to come in 30min I met Brett and Emmanuel both did an awesome job, they found the problem right away. They were very professional and quick, they knew what they were doing, big thanks to Brett and Emmanuel!! and of course Master Plumbing, Heating and Cooling!

Jo
Review №96

John fixed both our shower and our toilet today, and all I can say is I would 100% use them again! Highly recommend!

De
Review №97

I have used Master Plumbing and Heating for multiple projects and I have never been disappointed in their workmanship, customer service or the service techs. I highly recommend them. I will continue to use them for all of our needs.

aj
Review №98

Austen did our plumbing inspection and he was great to work with. He was on- time and professional. He wore a mask (because of covid) the whole time. He was friendly and provided quotes on a new water heater, toilet, and bathroom sink. I would definitely recommend!

Ma
Review №99

I contacted Master Plumbing after a poor experience with my home warranty. The contractor they dispatched appeared to be inexperienced and eventually recommended a $1400 replacement of pipes to solve a blockage in my kitchen sink. Master plumbing dispatched Ryan C. who took the time to thoroughly inspect the pipes. Although he agreed that a pipe replacement was not an unreasonable recommendation, he recommended a much cheaper solution first (while taking the time to let me know of possible problems that may arise with that solution), and had the problem solved in less than an hour. Ryan C. had great knowledge of how to troubleshoot various problems he encountered, that the first contractor had no clue how to solve. I was also able to ask Ryan C. about other plumbing options I had been considering and he provided me very valuable information. He even suggested things I had never considered, and I never felt like he was trying to sell me on anything, or trying to up-sell unnecessary repairs or upgrades. He merely provided me with the information and allowed me to make the best decision for me. I will definitely be contacting Master Plumbing again when I am ready to proceed with my various plumbing upgrades, as well as future plumbing issues.

Ro
Review №100

Very professional - our service was delayed due to other emergencies, but they kept in constant contact with me so that I knew exactly what was going on and when I could expect them to be there. Jason was right on time and did a great job. I will continue to call them if I ever need service again! Thank you!!

Information
18 Photos
100 Comments
4.5 Rating
  • Address:3111 1st Ave SE, Cedar Rapids, IA 52402, United States
  • Site:http://masterplumbingcr.com/
  • Phone:+1 319-213-9504
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Plumber
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • On-site services:Yes
Similar organizations