Customer service is really bad. Took my truck to get an inspection done and the guy told me it looked like my tent is to dark and they probably wouldn’t pass it. I told him we have been bringing all of our company trucks to them and they have all passed and my tent is legal limit. He said he don’t need my business and that he has 55 fleets of trucks so our business doesn’t matter.
Okay Ive purchased a oil change from Groupon and I pulls up to 3 people staring at me. So when somebody finally comes to see what I wanted. I showed him the Groupon and he pointed to the sign and left. The manager pulls up finally and did the exact same thing and couldnt help me get my refund back on the Groupon. They shop is still currently showing as available on Groupon. False advertisement. Ive wasted gas and couldnt even receive great customer service.
Texas Auto Lube is the best ALWAYS! They continuously take such great care fo me and my car. Not only are they great to talk to but they are fast and do superb work. Ive been coming here for years and commute for their service. 10/10!!!!
Good customer service, fair pricing, good work, wonderful experience!
Friendly but overcharged me with additional disposal fees. Later realized he was just being a crook and I shouldn’t have paid the extra fees. Go somewhere more honest for an oil change.
First of all, I would like to point out that the service here is on point. Sam was such a great help, even though I was super annoying. I called him since he was close by to my work with all thousands of questions I had (okay that was an exaggeration) but still, a lot of questions - he answered them very calmly. Very impressed. Second, the prices here are AWESOME! Very competitive pricing and affordable. He made sure my vehicle was taken care of before handing it back. I would definitely recommend them especially for the friendly staff. Thanks Sam for the help! Go here, won’t regret it. Friendly, affordable, and very professional. 💯
Rude store manager Ryan. Gave me one price on the phone, charged me another price when done. No communication on extra charges. Frustrating experience.He didnt appreciate my questions so he specifically takes a picture of my receipt on his phone and tells me not to come back.Do NOT do business with them.
Super nice people and very fast service. Highly recommended! Will definitely comeback next time
Crooked and dishonest!!. I went for an alignment based on the high reviews on #Groupon. The guy Sam at counter told he wouldnt honor the Groupon deal because the deal dropped too low. I really didnt care about that because their fee was lower than other places. He performed a partial alignment and stated my car needed a $400 alignment kit to properly align my car. I declined and went to another place and needed no kit for alignment. Beware of this place.
An HONEST mechanic!!!Ryan and his staff are THE BEST. We will never have our vehicles worked on anywhere else. Outstanding customer service,friendly,knowledgeable, fair, hard working staff and owner. They truly care about their customers. Great experience,every single time. I always leave smiling. Love those guys!
Always great service and reasonable prices. Staff very friendly...wait time during the week is great and they usually finish the work much faster than other lube/repair places.
Great experience here today. The work was done on time with high quality. The customer service is great and my man Sam took care of all my service needs for me. I live in the area and will be returning to this place for my regular car servicing needs.
Took our Jeep in for a full tune up. Total cost was over $600. Over tge next few weeks, we had to return for various issues that we thought were resolved yet each trip cost more money. We are very disappointed and aggravated with the lack of service and knowledge. We will not go back!
Id somehow never noticed these guys back in here before. Looking to date to get my oil changed with a short turnaround and spotted them. Very short line so I gave him a shot. I was pretty pleased,Price was in line with anywhere else and the upsell didnt seem nearly as bad as most places. Not sure if its true all the time or not but the guys doing the oil change didnt just do oil changes they had a mechanics background which was kind of nice.
New guy running the The reception desk is real rude! they should clarify their business of operation hours.!
Do not use. Charged over $2000 to fix AC and it went out after 2 days. Tried to blame me for the way they repaired it. Would not warranty.
Reasonable prices and very efficient. Will be using again!
These guys know what they are doing and have great prices. They are very honest and let you know what they did to repair the problem. Without replacing all the parts like most mechanics do. Thanks Ryan and your crew.
Does not honor its own Groupon
They have not accepted the groupon and charged heavily for oil change and has not done vehicle check which included in oil change.
I take all my cars here. I own a small dealership. These guys are awesome!!!
This is the best mechanic I’ve ever been to hands down! Honest, helpful, outstanding customer service, and great work! They took the time to actually show me what was wrong with my car and explain all of my options (and not in the condescending way a young woman is used to from most places). I would recommend them to anyone, and I definitely won’t be using anyone else.
Very quick, kind and proper service! Will absolutely be returning for all other needs for my car.
Amazing customer service. I was confused by a coupon I was trying to use and the guy here understood and explained to me exactly how it worked. there prices are really fair Ill be bringing my car back here soon.
My first time here. Was very pleased with the honesty and no pressure to do what needed to be done to my vehicle. Work was completed on time and with care. Will definitely do business here again!
Friendly, fast, great service. I would definitely recommend.
Great place to get a wheel alignment! Get it on groupon for cheap
Today I was in this area and suddenly I remembered Its time and to change my Van oil and I searched in the google maps for oil change and this store popped up among others with a higher rate. I headed to this place and in the first interaction I realized the reason of these great reviews. The owner was so friendly and welcoming and unbelievably honest . He took care of everything thing before I mention any word. This place is offering a great service with an affordable price. Im gonna revisit this place for sure.
Excellent front desk service. Easy to communicate with and got the job done as stated. The tech who worked on my vehicle was courteous, knowledgeable and willing to incorporate my input. After completing the work he pointed out and discussed things with me. He was very thorough and honest. Ill be using this location for my future routine maintenance needs.
Ryan will act like your best friend to get money out of you then when you tell him he messed up your car, hell be too swamped to see you. I regret ever recommending him to someone. .he warped my oil pin, told me one price for brakes then estimated a couple hundred dollars more then acted like he was giving me a deal on my car for the brakes cause I was a good customerEvery job he has done on my car, other mechanics have said its been such a bad job and he claims he knows how to work on German cars 🤣😂Save yourself from this scam artist.. wish I would have never given him business or taken my car there for him to ruin!
Not sure what happened to my first review (regarding my premium brake job, just put in a couple of weeks ago) BUT I went to see Ryan this pass Saturday (5/25/19) because my brake were still making a rubbing sound. He test drove it and of course there was no sound. One thing Ryan did tell me is that my Lifetime Warranty is for the brakes only, not the labor which he says the labor is $100.00. I guess thats the fare price for labor for brakes. Customer service is nice, store is clean and the free water was refreshing especially since Saturday it was HOT.
Quick and good priced oil change. Very professional and thorough with explanation of my vehicles other issues. And dont just a book by its cover with this place. The customer waiting area has been rennovated with modern decor and is extremely clean and comfortable . A+ Place. Will definitely be back!!
Great place to get your vehicle serviced. Honest advice, great work and fair prices!!!!
Fair and fast cant ask for more
They’re all about GOOD business and very professional owners/operators willing to go the extra mile for their clients! One of the best customer service establishments I’ve ever experienced most definitely recommend for whatever work you may need if you’re in the area or just passing thru and your car needs to be serviced!-Jay
So glad I bought a Groupon for an oil change here! The location was easy to find, the waiting room and bathroom were clean and tidy with comfortable and plentiful seating. Ryan was friendly, helpful, informative and absolutely pleasant. Prices were more than reasonable, service was fast and I will definitely be back! Thank you.
Came here for an oil change. They were very fast and friendly. I was in an out of there in 20 minutes. They also have a very clean waiting room with refreshments which shows me they really want to please their customers. Would definitely recommend these guys.
Texas auto lube had the best service and were very informative! We will definitely be back.
Got a great Groupon deal for the shop. My wife went by to redeem it...the visit was pleasant and fast!!
Great service and great people.
They are awesome, service is good.
I LOVE this place! First time using them and there was zero wait and the guy is super nice. Waiting room is comfortable and clean! 👏🏼👏🏼👏🏼
💯🆗️✅👍🏻excellent service
Normally I don’t write reviews but I did want to share a personal experience of mine with this company. I have taken my vehicles here to get service for oil changes and just recently requested an alignment on my unit. The mechanic and owner at the shop advised me it could not be done and gave me the parts that would be needed to be repaired. I decided to get a second opinion and the location I went to attempt to just do the alignment regardless of the bad suspension work on the car. They seemed more interested in just getting paid then really looking into get the alignment done right. I know this mainly because I took it to ANOTHER location and the mechanic their validated what the this location Texas Auto Lube said originally. Never the less it took some time from my part but I can feel confident that I have found an all around shop that will provide only what is recommended and do things right for their customers. Kudos again to the owner and their honest mechanics!!
Should listen to other review that don’t go this place. $400 + tax for front brake pads and rotors and rare pads only. Deal is still deal but no next. Wish you luck!
Stopped in today by the recommendation of Mohamed (the assistant manager at AutoZone across the street). I needed a new battery in my wifes Mini Cooper. Im always hesitant walking into a mechanics shop, guarded and skeptical at best. Not only were they $100+ less than the other two shops I called, but they had me in and out much quicker than I thought/they had promised. They pointed out a couple of other issues without a hint of selling, simply letting me know I may need to address them in the near future. I was so impressed with the service and price that when I got home I called and made an appointment for the other items that they were absolutely correct about.No nefarious underhanded mechanics here. See you in the morning!!!
Absolutely the best service !!!! They have great prices and are always fast and professional !!
3rd time here!! I love this shop. Honest and fast!! I love the waiting area, cute and clean.
Im very pleased with the great service, afforable price, able to take walk ins, reasonable waiting time for car aligment and rotation. Definitely will recommend them and I will come back for further car maintenance,
My husband and I (two vehicles) have been coming here a little over a year now and couldn’t be happier with this hidden gem of an auto shop! Everyone is nice (especially Ryan, and I’m pretty sure he gets that compliment a lot), efficient, and most importantly- this place is honest! At two other places we got inferior service (one almost messed car up) and overquoted/misidentified issues before we learned our lesson and stuck with Texas Auto Lube. Prices are fair (often cheaper than others) and no pressure/scare tactics to get the work done; they even give an estimate of how bad the issue is rather than just saying “it’s critical” so you can make up your own mind. We have had both major and minor work done, and also had car we’re considering purchasing inspected. Again, they were thorough and treated it like they’re the ones buying it. Waiting area is comfortable too with free coffee/water and sodas for purchase, clean restroom. Finding “your” mechanic is hard, but we found ours! Great place!
They were quick and efficient. As a woman going into a mechanic shop you are always leery theyre going to rip you off, but they were friendly and the pricing was also fair.
Greeat place. The service was fast and the quality was amazing. The owner is so understanding and helpful. Thanks again
I came to this place (in june 2019) after purchasing wheel alignment groupon deal. After the alignment I asked for some kind of report but they said their computer is having problem thats why they cant show me any wheel alignment results. Then i emailed and they said they will send me soon and till now after couple months I still havent got any report.. Their wheel alignment things looks very fishy to me .. you know why because recently went to honda dealer for service and they said the car needs wheel alignment .. crazy if they had done it correctly why another wheel alignment be needed in 5 months...
A good costumer service provided over there, with a quick oil change and their prices on filters are way lower than other places. Good good mechanic Always they have a special on tire Management excellent
Ive been there twice & service is excellent ! Ryan is great, never feel pressured to do more than I need, tells me exactly what the mechanics found! This is a great place to have your car serviced!
Ask for RyanI saw Groupon deal for this place so I called in and Ryan Honor the same deal. I got here and he take care of right the way and he was so fast .Thank you so much Ryan.I will come back again for sure .
Very fast, friendly, and no unnecessary add ons/up charges/up sales etc. Honest people.
Seriously so impressed by the level of service we received here as well as just watching customer interactions and the honesty of the stuff! Would recommend 10/10 to anyone!
Best customer service ever, i am so happy with the service they provide. Very honest, friendly, and professional.
Great and quick service
Every time I take my vehicle to them they give me a upfront pricing and tells me exactly what theyre doing before they start any work
Great service as always!
Most horrible place ive ever used. Dont go whatever you do. Trust me.
I went there to get a set of brakes for my vehicle. I found a deal on Groupon for ceramic brakes $92.00. After I got the (supposedly) ceramic brakes, My brakes were screeching really bad and I had break dust all over my wheels and hub caps. I cleaned them up. Two days later it was back. I went back to them to get an oil change and asked one of the mechanics why is the brakes doing that he said that was normal. So I went back and spoke with the owner. He said I need rotors. My car is not even 3 years old. He said he will replace my rotors for $300.00. I took it to another mechanic. He said they gave me metallic brakes instead od ceramic...and I didnt need rotors. So basically they got me for$100.00. Beware...Beware
This place is phenominal they quoted me accurate & Affordable prices.The service was done efficiently explained every step they done to my truck and validated requirements and services before fixing.
Went here for the 1st time to do 4-wheel alignment. I had a Groupon. Place is clean and comfortable. I took an appointment and was done in 30 mins. They have free coffee and bottled water. I highly recommend to make an appointment regardless of service required, date, and/or time.I am taking 1 star off for the following reasons:-- You will be paying tax. This is not listed on their fine prints which I dont know why.-- Tax will be on the FULL regular amount and not the Groupon amount. I think it should be on the Groupon amount. This is also not listed on the fine prints.-- The last main thing to note is that only 1 Groupon is allowed per car. This mean if you have used 1 Groupon on your car, you will not be able to use another Groupon on the same car regardless if it will be for the same service or different. Again, I am not sure why this important restriction is not listed on the fine prints.
Great, fast service at a reasonable price.
Got my state inspection done in under 20min.
Im very pleased with the work and the price. This is my new mechanice shop
Honest work at an honest price
Great staff
I came for wheel alignment, but the find really problem,, it not in alignment.. something related outer tire arm and controller arm.. they good people..
Love their help everything is on point
Great, fast, and friendly service!
Nice environment
Highly recommended
Took a while
Buen servicio rapido y a buen presio.
Excellent service!
They want to put things in you so that you can spend them