Im extremely happy with both my sales and financial reps.

Was soooo excited driving out with my new car!!! Our salesman, Josh, helped so much and I know everything that I need to about my new car and the features!!! Great service!!! So greatful !!

Mark was a great sales manager and made everything really easy. He was super busy, but was still the one person who jumped in the truck and took it for an emission test, really should have been someone else, but he knew I had to be out of there quickly. Top marks to Mark.!!

When you go to AutoNation Volkswagen, look no farther than Gill. He’s the best salesman I’ve ever talked to. He understands and is extremely knowledgeable about the vehicles he sells. He goes over everything to make sure you know exactly what you’re paying for. He answered all my questions, and believe me, I had a lot of questions. He made me feel comfortable with the entire process, and explained everything from the vehicle all the way up to finance and up until we left the dealership. Thank you very much Gill, hope to see you again! The Volkswagen Atlas Cross Sport is running great and I love it very much! Thanks Gill!

I recently purchased a 2014 BMX X1 that I fell in love with at first sight. After 2 weeks of having the vehicle I was already having multiple issues. You would think it’s safer to purchase from a dealership but this is the worst car processes I’ve ever had. The first thing I noticed is the alignment and how bad it pulls to the right when you really start driving. Something you don’t get to see when test driving. Two was ELECTRICAL ISSUES the moon roof screen closes completely when it wants too meaning some times it closes all the way and some times only the front of the screen comes up and disconnects from the back screen. Third was the driver side mirror turning outward going the complete opposite direction of the vehicle, And NO we are not talking about the actual mirror but the entire piece was turning (with all the power off) away from the car. After scheduling a appointment and waiting two weeks for it I was told the day of by Volkswagen Mall of Georgia that they had no loaner for me and that I needed to take my vehicle to a BMW dealership and see if they have a loaner which they did not. Fast forward 1 week and the tire pressure light comes on and I’m trying to return the vehicle that I purchased August 28,2021 exactly 1 month after purchased and no one wants to assist me. Every associate that answers the phone transfers me to a voicemail or tells me there is No Manager present to speak with me. I strongly believe this was a scam and would advise anyone looking for a vehicle to search else where because this place is a proven gimmick!!!

We had a great experience with this dealership. The sales manager, James, and finance manager, Jaymin, were both excellent and helped us get a great deal with better terms than we thought we would be able to get. Highly recommend this dealership!

Excellent buying experience. Nice facility, fair priced, no pressure, very friendly. Go check them out and ask for Kenneth.

Had a great experience. Just walked in and Roxana helped us get a good deal with manager James. Highly recommend this place. You also get Good trade in value for your old car

I would give them one star for my last visit, but the fact that they were switching systems gives me a little sympathy. I had an appointment at 9:30, for a normal oil change and tire rotation. I arrived My 915 that morning and checked in. At 1:30 I was still sitting there everyone else had checked in and left with their cars having either the same service I was having or even more work done on them. Finally a service guy came and asked who was with this car, and of course it was mine.. he said he was so sorry, that it had been in idle the entire time and had no work done on it whatsoever at that point. He said he would have me out of their quickly.. 45 minutes passed and he said we were ready and asked if we wanted it washed, after all that waiting and you have to ask? It was not my issue but we paid the price for having to wait all day to get something simple done. To make matters worse, when we checked in they asked if we would be staying in site or going elsewhere. I made a point of telling them we had no transportation to anywhere else so we would be staying there, during our 4 hours there, my 8 year old and I, found out that others had been shuttled to the mall and other locations nearby but not once did that get offered to us. I just felt like they did not do right by us, we love our car but we will not be using them for service anymore. What good is an appointment if they aren’t really honoring them??

Awesome customer service from Daniel Brice! I searched for the car I wanted on their website and he gave me a call right away and set up an appointment! When I arrived, he already had the car upfront waiting for a test drive. A great finance department as well! Would recommend anyone whose looking for car to shop here first! Ask for Daniel Brice!

Ive been coming here primarily for service for I think 4 years, and I have loved my experiences. I suggest calling ahead of time for an appointment, and, if possible, discussing what you are coming in for if unsure. Even with that, most places will say bring it in so they can look at it. There is a diagnostic fee that can be absorbed into the price of fixing the issue. Im not trying to convince you that their procedures are so different from others. I am just telling you that the service advisors are nice people and have not tried to get over on me, but encourage you to be as informed as possible, and ask questions to get the comfort you need to make the best, good decisions. They used to take other VW dealerships coupons. If I am not mistaken, they have service technicians there that have won awards for being the best in the country over the last couple of years. Thats just something nice to know. Prices for service continue to rise probably everywhere and here is no different. They are extremely busy most of the time, but if its possible to call early in the morning to speak to someone, do that. Be nice. Consider them as you want them to consider you! I hope your experience works out as well as mine have. You missed John and Katie, but say 👋 to Mike, Sam, and Justin!!

We had great service from the minute we walked in and met Mark S, until the end. Mark was a peoples person, never pushy, never trying to wheel and deal, just wanted to give you the car you were looking for, way above any other car dealer sales person I have met. He was great!, even recommended a spot to have a quick lunch while they wrapped up the paper work. No long waiting, no surprises, no disappointments for me. He was great and would recommend him anytime to any new client

Super friendly and very accommodating. We were traveling. 400 miles from home with a car full of camping gear, on our way to meet friends in the mountains. Initially we were told it would be the next day before we could get the car back, but these guys got us out of there in just under 3 hours. So grateful!!

I really wanted to like this place, but we have had nothing but bad experiences. We bought a 2012 volkswagen tiguan from them and have TONS of issues with it. One of the back tires blew within 2 months of owning it, and they would not replace it for us (even though we were well within warranty), we had to pay them for a new set of back tires and within the next year the back right tire was completely bald on the inside due to poor alignment. The engine burns oil, had cheap replacement parts on it, and has cost us at least $2,000 after only a year and a half of ownership. I would have expected more transparency from a highly-rated dealership such as this one, but I would steer anyone away from this business. they are difficult to contact, seem to be purposefully unhelpful, and in the end cost us much more than we anticipated.

We had a great experience! Really loved Amos our car salesman. He was never pushy and very genuine. Our finance manager, he was quick and super honest and upfront. We were very happy with the whole process.

Two words. Shawn Davis. I stopped in at Volkswagen just to browse. But Mr. Davis was exceptional. He knows any and everything about each car on the lot. He doesn’t sell you what he himself would not purchase. When I’m looking to buy, this is where I am coming. Shawn, I can’t wait to work with you. Thank you!

First time ever buying a used vehicle from a dealership. I highly recommend it!! Volkswagon Autonation was the 3rd place we looked at vehicles & I’m so glad we ended up there. They were not pushy, I felt our questions were answered honestly & they made it easy to purchase a vehicle. They use a 127 check list with their inspections of a used vehicle where as small car lots only use a 27 check list on inspections, if they use one at all. The extreme inspection was a big reason my husband & I felt secure buying a used vehicle from them. Aja Cummings was our sales associate and an absolute delight to work with. She is very friendly, in no way pushy & she made buying a vehicle fun!

We had a great experience purchasing our new Atlas from here. Shawn was great to work with from start to finish. He did a good job of explaining all the great features, was easy to talk to and let the car sell itself. We didnt get up there to close the deal until 8PM and to their credit they stayed late to get it done. Overall, we were very happy with our experience with this dealership and their staff!

I had a great experience with the entire sales team, especially Gill. He was super nice and professional from the minute he greeted me outside when I arrived. Highly highly recommend this dealership if youre looking for a new car. You wont be disappointed.

Mark Stepherson is a class act. Very professional and trustworthy. He stuck by me and did his best to get me the best deal. Very quick email/text response. Understands your needs. He kept his word all the way. Good trustworthy person; top notch ! Thank you Mark ! (too bad you dont sell mini-vans anymore; I would have bought that from you as well). Thank you for a good experience.

I visited and purchased Atlas Cross Sport today at VW Mall of Ga. Shawn Davis is the best!!

Initial salesperson was great. Then his ‘manager’ came to ‘greet’ us. He spent a few minutes lecturing us and letting us know that whatever he wrote down would be best and final offer. He would ‘pencil in’ 10.99 percent loan rate until we were ready to make a deal. We have been to 7 dealerships in the last two weeks and this was, by far, the worst experience. Wouldn’t buy a slurpee from this place

Mark and Lynette in the sales department were absolutely amazing. I was able to work with both via phone and trust that all of the sales information was accurate and I would not have any surprises at the dealership. When I arrived my sales paperwork was ready to go and Aaron in the finance department was ready to complete the financial paperwork. Aaron was very helpful in recommending products and made sure I had the best terms for my loan. Overall, great job!

I went in for my 10,000 mile service and was there for 4 hours after being told that it would only take 1.5-2 hours. When my car was finally ready the employee who was taking care of my car did apologize and said the garage had just gotten behind. I completely understand that but it would have been nice for someone to come and just let me know.l by saying “hey, it’s going to take a little longer than expected.”

Gill was the best salesman I’ve ever had the pleasure of buying a car from. He went over every nook and cranny of the Volkswagen Atlas Cross Sport SEL premium 4MOTION. He answered all the questions we had, and made sure we understood how all the features of the SUV worked. He made the paperwork so efficient because he knew the process very well. He handled the detailing personally and made sure we were ready to hit the road with a full tank of gas. Thank you so much Gill! Hope to see you again! #golfr

Like most people, Im not the biggest fan of the car buying process. I recently found myself in need of a used car and started looking online. I decided to go check out a vehicle at Autonation Volkswagon Mall of Georgia and could not be happier. While I was searching online, my salesperson reached out to me thru chat and we agreed on a date/time to meet. Her name is Lynette and she is fantastic. The process was painless. I wholeheartedly recommend going here if you need a vehicle! Thank you, Lynette and Autonation for making that experience simple and efficient.

I had a very bad experience buying a car here. The salespeople are not trained well. I have waited over 30 days for my tag and it is still not here. Every time I called to resolve this issue, I get different excuses from them. My experience with other dealers were much more professional and things were handled in a more timely manner.

Let me start with saying I HATE BUYING A VEHICLE!!! It’s time consuming and exhausting, especially with a toddler! Well, yesterday was a totally different story!! When we first arrived, we met Asiel. We told him we were wanting to checkout the new 2021 Atlas Cross Sport. He immediately moved the car around to the side of the building and went over EVERYTHING this beauty has to offer! I did a good bit of research before going to the dealership, but I learned so much more from Asiel! This dude really knows his cars! The process from start to finish was painless. I definitely recommend VW Mall of Georgia and I definitely recommend asking for Asiel!

Service jobs are really hard right now - with the pandemic changing all of our lives, its hard customers to keep up and roll with the punches. AutoNations service department, though, is really trying hard to make people happy and remain understanding. Though I have witnessed customers acting like total jerks to the staff there, the staff maintained their professionalism. Even under stress, theyre just nice folks who really want to make their customers happy. I drive out of my way to take my vehicle there for that reason.

The car that I got from here was a used car from a trade in. It’s in pretty decent condition for its age and mileage and it didn’t break down on the highway on my way home from picking it up so that is a plus. I waited about a month before leaving a review because I wanted to make sure I gave an accurate account of my experience. The salespeople here are only nice and responsive up until they get your money. I bought my car on a Monday and picked it up on a Friday. After I paid for it on Monday, I couldn’t get ahold of the person who sold me the car again UNTIL I was there waiting to pick it up. Even when I called back up to the dealership with questions and was polite, the man who picked up the phone was rude and transferred me to a manager when I was simply trying to reach the woman who sold me the car. The 3 stars that I’m giving are ONLY because of the car itself. Customer service here is a 2 at best. I hope I don’t have any reason to ever have to call again.

We had the best experience at Volkswagen. Josh and the manager gave us an amazing deal on a fully loaded 2021 Jetta. We will definitely be back in the future.

Mr. Richter is ALWAYS the consummate professional. He listens intently and decides a course of action. Im always given A-Plus treatment and Mr. Richter delivers the service on-time every time. Im always grateful that he delivers what he promises.

I had a fantastic experience with Amos ! He did a great job from the moment I walked into the door ! The entire staff is very kind and welcoming. James followed up to make sure I was doing well. HIGHLY HIGHLY recommended to work with them .

The service I received when I purchased my Red Ford Ranger, was great. The sales women and Finance manager went above and beyond to get me into the truck. And I drove off the lot with it. My issue is the third party detailing team. They did not clean my truck well at all. In fact, they smeared armor all on the paint, and the windows and interior isnt clean. They did a very poor job cleaning and detailing my truck. Wish they actually would take pride in their work. I hope I can get it detailed and done right by Ford, or even by VW, but by different people. I left so frustrated after they detailed by truck. Took 2 hours and it wasnt even that clean. Im very mad! I want it done right !

Amos with sales made what would have been a bad experience into 5 star experience. I needed someone in the service dept to put my car tag on my new VW Taos. I walked into showroom and no one acknowledged my presence —no hello —no “can I help you”. Standing in the showroom I called the service dept and I could not get anyone from that department on the phone. I called the sales department and Amos answered the phone. I told Amos where I was at and what I needed. Amos came to the showroom with a big friendly smile on his face. He asked how I was doing and I told him what I needed and he said he be happy to put my tag on my vehicle. Amos got some tools and we headed to my vehicle. Amos and I had a short friendly conversation while he put my tag on vehicle.Amos smile, and professionalism was awesome!!!! He told me what the pink license plate represented for Auto Nation. I can tell Amos enjoyed his job— he’s a eager, energetic person.If Amos is your salesman, you’re sure to have a wonderful experience.Thank you Amos for giving me top notch customer service!!!!

I received quick and friendly service from all the service associates. They even checked on stuff (recalls) while having my wiper blades replaced so they exceeded my expectations. Thanks Mike!

The service team got me in and out quickly.

Purchasing...nice employees/Sales staff. Nice showroom, Nice clean waiting room. The employees wore masks & many customers but some customers did not but they were social distance

The service team has been really great to work with. Mike has been my service representative for some time and he has truly given me excellent customer service. These guys are trustworthy and talk real talk. Thanks for taking good care of Tiggy.

I can’t say enough good things about Lynette Wheeler. This woman worked HARD for us and I was able to walk out same day with a beautiful car. The car buying process is painstaking but she managed to make it enjoyable. She kept us laughing and having a good time. When it came down to the approval process she made sure we got it done. If you’re looking to buy make sure you work with her, ya won’t be disappointed. She’s definitely the best at what she does and if we are ever in the market again I’ll be knocking her door down, won’t work with anyone else. 🙌🏼

I started looking at a used GTI at another AutoNation location down the street from AutoNation VW. Unfortunately, they were not giving me a good offer on my trade in (2020 VW Tiguan). I called over to the AutoNation VW Mall of GA and they gave me top dollar for my trade in and put me in a NEW 2021 GTI. The manager Aaron was extremely helpful and paired me with the sales person, Michelle. The deal was so great I didnt even have to negotiate. I got a brand new car and I am spending less a month. I live in Marietta, its worth the drive for the level of customer service and experience. I will definitely be a return customer!

My experience at AutoNation Volkswagen Mall of Georgia is certainly mixed. 1st - I used their web tool to calculate the leasing payments. When I went to dealer they tried to direct me from getting the vehicle listed on their web page. They then told me that they agreed with the web tool payments, but I could not get vehicle until next day. The next day they did not contact me, and I contacted them with very little reply. The following day, I entered into email exchanges with the Gen. manager, who then told me that their web tool was not working, and gave me a quote with higher payments. That is not acceptable, and Im prepared to find another dealer.After about a week passed I went back to their web tool, and again contacted them with the tools payment. The dealer contacted me and did agree to the payments from the web tool.I would like to thank Amos Nsengiyumva for very knowledgeable service and sales about your very new vehicle and tech.I would like to thank Christopher Thomas for replying and agreeing to the web tool payments.

Great experience at Autonation Volkswagen. The sales team provided a top notch service specially Roby. He went above and beyond to help us get a great deal.If you are looking to get a car, check them up. You won’t be disappointed

The service department provided a level of professionalism that was worth the trip. They kept me informed of my options while respecting my time and money. When I buy my next VW itll be from VW Mall of GA purely because of the peace of mind these gentlemen and ladies provided.

I had a great experience purchasing my new Volkswagen. Quentin, our salesperson, went over and beyond to help me find a car that I love. This also was the quickest car purchasing transaction that I’ve had. The finance department was extremely efficient. Very happy with my experience!

Poor dealership reception, relations, & customer care.Dealership lacks communication & customer loyalty.Poor attention & attitude by general manager.I have changed my brand loyalty, passing my experiences forward, preventing disappointment to others.Mike R. is the only & best service tech ever!AMm

Aja was our sales rep. She was kind, sweet, and very helpful! She had a blast on her test drive with our 16 year old son. She helped us get him in a great car!

We had a terrible experience with the sales person Quentin Champion and the sales man Mark Thomas. They were AWFUL at communicating when we were trying to purchase a new vehicle. If you choose this dealership DO NOT get stuck with these two or you’re in for a huge headache!

Shout out to Asiel Albornza! Very friendly and took care of all of my concerns, went above and beyond to ensure the used vehicle I purchased was mechanically sound and kept me in the loop the whole time. Highly recommend

Great experience. I took my car in for a couple of small issues with service and they washed my car! Such an awesome thing to drop it off dirty and pick it up clean!!!

-1DO NOT SHOP HERE! They will lie to you to get you in a car and have no knowledge of what they told you when issues come up. Not honest people at all. Had to give 1 star to write this review but I do want my star back. Their general manager Jason, is also a fast talker and liar. Talking about they are the only dealership in Georgia that offers a warranty. Full or lies. I should have gone to the Jaguar dealership. They have the same cars, better pricing and much nicer people!

Mike was a great help when I took my 2021 Atlas in for service. He told me the truth about how long it told me how long it would take and I appreciate that. He listened to me and told me exactly what would happen. I asked to speak to the service manager. He wrote down a not to give to him because he was not available at the time I was there. So I’m hoping the service Manager Matt will give me a call, to find out my concerns(which don’t have anything to do with the service I received).

I hate the new car buying process, but Lynette was a lot of fun to work with, and this AutoNation was a great place to buy from. I will absolutely look there first before going anywhere else next time.

Love my car and the buying experience itself was fairly typical. Would have rated higher if the “detailing” of the car after purchase hadn’t been basically skipped.Received the car with no wiper fluid, 3/4 tank of gas, tire pressure sensor calibration not done, and had to call back in to get them to release the vehicle app registration for Car Net. All things I felt should have been handled at time of purchase but 🤷🏼‍♀️ The Tiguan is awesome though, highly recommend for anyone needing a third row but not wanting to drive a school bus around.

My experience was excellent. I was looking for car and Edward Nolan walked up to me and my friend and greeted us. He was real knowledgeable and honest with the questions I asked him. I would definitely do business with him and Auto Nation VW and The Mall of GA.

I bought a Lexus VW auto nation and it was the best experience I have ever had!!! My salesperson was Nairobi and my finance person was Aaron. They were never pushy and super helpful. I’m a 64 year old woman and I was very happy with my purchase. I will always go back to them if ever I need another car.

I looked and I looked and I looked for car and this is where I found my car that I bought I love it the salespeople are very very helpful very nice my sales person Mark went way out of his way to help me I recommend this place and ask for Mark

My service advisor Mike Richter was very helpful in getting the service (alignment) and product (4 new tires) my 2018 Tiguan needed at the best available price. My only complaint was the wait time - 4 hours. Next time I will take advantage of the shuttle service and go shopping at the Mall of Georgia!

We had the BEST experience at Volkswagen Mall of Georgia. Shawn Davis was beyond amazing and made sure we left happy. I wouldn’t have chosen any other place!

Amazing staff. Very laid back. Not pushy at all!!

This was my first time buying a car fro an actual certified dealer and I can honestly say that it was a great experience my sales rep was very friendly and helpful. They helped me finance and purchase the vehicle with no hassle and the process did not take as long as I thought it would. Would definitely refer friends and fam.

Had excellent service on recent visit for service on our 2015 Tiguan. Our service advisor, Andy, is great. He’s very helpful and responsive and we really appreciate it. Had several issues and everything was taken care of and car is running great again.

At Auto Nation Volkswagen Mall of GA, our salesman, Mr. Niroby Dingle, made our car buying exp. more pleasurable and less painful than the previous dealers we visited. He made it feel like we were actually appreciated for our business rather than Take it or leave it type of attitudes that are often felt, especially with the current shortages in inventory in the auto industry. He was very patient with us. we are not car gurus by any means, so he had to explain a lot. He knew a lot about the cars he was showing us. He was honest, and he also treated our kids with kindness and bought them snacks with his OWN money from the vending machines, which I thought was something you dont see a lot of these days. I would buy from Auto Nation Volkswagen Mall of Ga again if ALL their employees are trained well to treat and appreciate their customers like our salesmen, Mr. Niroby, did.

Thanks, Aja Cummings, for your time in helping to resolve my issue I encountered with my Jetta’s battery. You are very courteous and professional.I bought the car from this dealership in 2016 and I am still very satisfied with it. Also very pleased with this Dealership’s level of service.

Wow! I had an awesome experience:) I called and texted my salesmen (Daniel Bryce and Asiel) and they always responded and are so helpful. I got exactly what I wanted and more! Ty so much. Daniel Bryce and Asiel are such great salesmen; their communication was excellent. They are a shining example of patience, great communication skills, and wonderful customer service.

From the first conversation to signing a loan for the vehicle, the experience was positive. After I took the car home and found minor corrective issues, the sales manager had their service dept. order and install new parts the following week. Hats off to Amos in sales and Aaron in finance. Really, every person, from the sales manager to the service manager, were a pleasure to work with.

Was wanting to upgrade my 2019 Volkswagen Tiguan and came in to look at my options. Roby assisted us and was awesome and super helpful. He let us do a test drive and compare different models and laid out all the pricing and financing options to find what worked best for me. Ended up making a trade in and finding a great new vehicle at a nice financing rate!He was super easy to work with and I would recommend asking for him for your next VW purchase!

Going through a divorce and having to sell my truck was already stressful but thanks to AutoNation VW & Michelle S. Everything went so smooth and easy!! I would truly recommend this place to anyone in need of getting the most of their vehicle.

The experience was Smooth. Gill was quick to bring the car for a test drive. There was a lot of waiting due to short staffing.

AutoNation was very quick an responsive to my VW needs. I came in for a oil change and filter replacement. Not only did they take care of the issues, they were able to take care of it quick and efficiently. They are very professional. Thank you!

Overall good experience working with the folks at AutoNation Volkswagen. The team was professional and courteous and made the car buying process as painless as possible. Purchased a used car and they did a nice job cleaning it up, including the interior and exterior, so that we drove off the lot with a vehicle we felt good purchasing. No pressure from anyone at the dealership to buy a vehicle and no hard upset on added warranties or care packages.

After diagnosing our car AC repair was quoted $1000 for repair. Brought it back a week later and receive no phone calls or heads up on what was going on that day. Got handed a bill for $1900. I was hosed on parts cost (knew what I could get them for). Never again.

Our sales person was Jewel Griffin who was fabulous! Knowledgeable, accommodating and super nice. Overall a very enjoyable experience. The whole dealership was very well run and everyone was great. From Jewel, to the sales manager to Mama J (Jocelyn) in finance. As my husband observed, car buying is too often like a trip to the dentist. This was certainly not that. Would not hesitate to seek Jewel out again for another car purchase. Courteous, professional and not pushy.

Gill was my salesperson and he provided an amazing experience. The whole process went very smooth. I highly recommend him if you are looking to buy!

Always a fantastic experience in the service department at AutoNation Volkswagen Mall of Georgia. Andy is very friendly and knowledgeable and the service manager, Matt Williams, goes above and beyond. GREAT customer service!! Thanks!

I was provided with friendly and prompt service. I wasn’t aware that the shuttle stopped running at 5pm. I called at 4:59 pm and Mike still accommodated me. I have no complaints.

Absolutely horrible experience. Giving them one star because it’s the only way I can write a review. I bought a car from them a little under 3 months ago and my transmission started over heating. I dropped of my car and I get a call the next morning saying they don’t have the tools they need. Tried leaving voicemails for the manager to call me back and I NEVER resolved a response. My original thought was to try to trade the car out but after seeing how they only care about their commission and not how to help you I will NEVER be back. Absolutely horrible.

Bought my used 2015 Tundra from AutoNation Volkswagen about a month ago and had a great experience. Jocelyn (Momma J) was fantastic and absolutely knows what she is doing. She convinced me to get some extra coverage for the truck which Im actually happy to have for peace of mind with a used vehicle. William was great as well. When we took the truck for a test drive, I mentioned a slight vibration in the steering wheel under braking. Later in the buying process, he let me know the mechanics were replacing the front rotors free of charge without me having to ask about it again. On top of that they put two new tires on the truck after I had already signed my papers. Professional through and through.

I have bought 2 cars and always have a transparent, smooth experience here! Aja was wonderful to work with this time around.

Impressive, I most trusts dealer and body shop. I will keep going with you. The new version VW SUV have 5 years warranty, unforgettable promising!

I was told it would take 45 minutes for an oil change and it took over 2 hours. Advisor never gave updates, I was just expected to wait. When I arrived at my appointment time I had to wait 15 minutes before someone helped me. All around bad experience. Also, most other brands will wash your car after a service, not here. Just over promise and under deliver.

Came to see a vehicle and Mark took care of us and answered all our questions about the vehicle we saw. We left happy with our vehicle and overall with the transaction.

Great experience! Michelle did an excellent job in going over the car and making sure I got exactly what I wanted!

Had great service and management cooperated with sales due to the fact we are in a paramedic!! Had a great experience!!!

We purchased the Truck and when we went to pick it up the detail department dis more damage than good. They did however fix the issues but not without wasting several hours of our time. When we finally got the truck picked up the battery was dead and i had to get a new battery and install it myself not the best service by far but the price was good and the truck was clean.

Nice selection of used cars. I found the car I purchased on the internet. The salesman as very friendly and helpful. The only part of the process that needs attention is the finance dept. I waited over 2 hours to be assisted. But once seen, the process was smooth.

Excellent experience! Lynette and her sales manager did an incredible job

Great customer service and good prices. Had very good experience buying Volkswagen Atlas here

Wanted a specific Atlas. Autonation Volkswagon were the only dealership able to locate and bring this car in for us. Quentin was great throughout the process.

Taken my volkswagen jetta in for a recall repair and routine maintenance. Pretty simple call for a appointment and dropped off my vehicle for repair.They repair and completed the routine maintenance. Very thing went fine

I started my conversation with Amos Nsengiyumv who provide me excellent over the phone service and guidance about the 2022 Taos and what I was looking for in a new vehicle.That continued when we arrived at the dealership.We were lucky enough that the manager, James Bilello, informed us that 1 hour before we arrived the car we were looking for just arrived on the truck. We unwrapped the car and his service team began preparing it for sale.Paperwork went smooth and he was able to take the initial approval I had and was able to get a better situation for the loan.Next was my interaction with Holly Handelman who complete the financial paper transaction. She was patient with me in my questions and decisions. We had a great conversation and it was a smooth experience.All 3 points of the purchase were top shelf. If you are looking for a Volkswagen I would recommend asking for a three people during your purchase.Judson Bruno

For the sake of $580 the deal collapsed. Dont need a used car that much. Went to Gainesville instead and bought a better more expensive car. If you do go, look for Cassie. Shes wonderful and very helpful and the reason it got 3 stars.

Andy was excellent in explaining what they were doing with the car. He was polite and very knowledgeable. He made the process very easy for me. Thank you.

Had some major hiccups in the beginning, but we were able to resolve everything and get the car we wanted at a price were happy with. Our salesman, Asiel, was great to work with, as well as the finance manager, Jamin, and the sales manager, Mark. They all helped us leave happy. Ill definitely recommend this place to anyone in the market.

The people in the service department are very courteous. They proformef the work that I asked & did not try to up sale me, however my advisor did call and let me know what the tech found while checking my car out and ask if I wanted any of these things taken care of at that time. I informed him on what services to do & which ones to reschedule, he did not pressure me and did as I asked. I really appreciated that.4 stars = Always room for improvement when dealing w/ the public.

Michael was a horrible advisor. Communication was poor on when my car would be done. I dropped my car off at 9am for a brake service and I never received a call to update. I called at noon to find out what was going on, and got forward to voicemail 4 times. Finally got Marsha on the phone at 2pm and was told that Michael didn’t call me because my service was delayed. Isn’t that the exact reason why you would call me !? Totally inconvenienced me, and now must find another to fix my brakes which were already trash. Never coming back. A call to plan out my ride home from work should have been the minimum.

I always have a great experience here. Whenever I bring my car in for service I feel confident that my car will be well taken care of. Matt, the service manager, is always friendly and helpful. He has always taken time to answer any questions Ive had. Ive seen a few advisors over the years and all have been great. Highly recommend.

Missed my appointment, but they squeezed me in to get my Arteon serviced. They always do a excellent job.

Friendly service advisors, but the customer waiting area can be greatly improved. Wifi is plus, but good seating, some entertainment (TV) and choice of complimentary beverages are missing. I personally like the waiting area of the Nalley VW in Rosewell. But I have no complaints with the service done on my VW.

Thanks to Aja for showing us around the lot and getting our son in a great car. She was incredibly helpful.