Beyond rude! So glad I switched to their competitor. It’s like expecting decent customer service from the post office.

I called Frontier Communications to start internet service at my house.These calls Are outsourced to the Philippines.The girl I spoke with was Very rude.Well I didnt understand exactly what she was saying, she got very perturbed.I ended up canceling the Install based on my first dealings with this company. There are too many other internet optionsTo be spoken to as if youre a bother to them. I recommend staying away from Frontier Communications

Scott came to do a complete install on a camper, said that if he used the plug outside that THE CUSTOMER would have to supply a cover for the plug, I don’t think that’s right.. Scott is a nice guy, good customer service with Scott. But for the company itself they should be prepared in situations like that. They knew it was a camper that they’d be working on. reception at frontier is horrible, I am a receptionist at 19 years old and do 100x better then what these 30 year olds are doing. Cut the attitude. And for your frontier.. get better receptions, they’re making you guys lose business.

Was one of the best.. man went out of his way to help me. Thanks to him he made it easy.

When I first moved to the Tampa area three years ago, I scheduled an appointment online. The technician never showed up for the appointment and I never received any communication there was a problem. My wife called Frontier Fios customer service to asked the location of the technician, and customer service agent told her the technician was not able to make the appointment because of a full schedule and the next available appointment wouldnt be for another six weeks which they took the liberty to reschedule on our behalf. One thing to note. My wife called 30 mins past the block scheduled time 13:00-1700, 17:30. I then called to complain about the horrible experience and the customer service agent I spoke to said my wife called to cancel which I knew was not the truth. She tried to make up stories to tell me why they were not able to make the appointment; the local Frontier installer probably called me to cancel and I probably didnt respond, my wife cancelled, the closet office was closed and there was nothing she could do. I asked the agent, which one is it, are they too busy or my wife call and cancel. She threw lies out left and right. Finally, when I told her there was no need to reschedule and to cancel completely. She then informed me I had to speak to the retention department to cancel something I never even had, connected service. Really???? Im not even a customer at this point in time. However, I did speak to someone from the retention department and it was like I was speaking to a different company. The person in the retention department apologized for the inconvenience, something the customer service agent never did. He said the way my wife and I were treated is not the way you treat a potentially new customer which I totally agree. He scheduled an appointment the next day first thing in the morning. This time, a technician showed up. Being familiar with Fios which I had when I lived in Brooklyn, NY. I knew once the service once connected, its reliable and I would never have to speak to the AWFUL customer service department again and thats exactly how it played out until my contract expired.

It is good but sometime they charge you for unknown things which they tell you later.

Absolutely horrible customer service. Our service got shut off due to our card expiring. After talking to three different people we were finally able to pay our past due amount and put a new card on file. After that it took at least another hour to get our service restored. We spoke to at least half a dozen people and no one would restore our service. One guy blatantly lied and said he couldnt see our payment and that it would take 3 to 5 days to post to our account. After talking to at least a half dozen different people we got thru to a woman, wish I knew her name, that looked up our payment and restored our service in under 5 minutes. Bunch of useless people answering phones at Frontier but at least one woman can do her job competently.

The Frontier employees at this location were extremely rude and unprofessional. I would never recommend anyone to use this Brandon store!

You all are getting absolutely smashed with terrible reviews and for good reason. I switched to Spectrum as well and havent had an issue. If you are interested in Customer Service and Retention training please let me know because it is in great need for Frontier. Great customer service makes a difference just look at your competitors. There is a reason they are not bankrupt.

Edit: if you ever have any problems with Frontier, the best and least time-consuming way to correspond with them is to contact them via social media. I did it through Twitter. Much better to speak with them there, eventually give them your email (or phone number, but email is more efficient, as you won’t have to wait on the phone or wait for a call back), let them do what they have to do with regards to the situation, and then they’ll email you back. I had a good customer solution experience, I guess you could say.Charged me $85 for an installation. Triple-checked with the guy on the phone to make sure there would be no installation fee, quadruple checked with the technician, sure enough it showed up on my bill.Currently seeking to get this fixed right now, but regardless of whether it gets fixed or not, they’ve made this hassle for ordinary people, such as myself.Moreover, I suspect that they’re taking advantage of the fact that I have autopay on, they probably thought I wouldn’t check my bill beforehand. Anything to get to the next financial quarter with a little more money.Truly ridiculous; hopefully Google will come into Florida and offer better internet services, billing, and prices.Edit: they did make it right (1 —>3 stars), but I think it’s important to leave these reviews, as they did make a bit of work and worry for me.

Was a bit crowded but great the animals were out

Cant talk to a real person. They keep losing channel contracts and my bill keeps going higher. I paid for a sports package and they started dropping channels with Im sorry excuse. We paid extra for the channels to keep the contracts with the channels, at least I thought where the extra money goes not someones pocket. I pay over 200.00 a month and now Frontier wants me to get a sports package with At&t that they have plans with. So this is what happens when someone comes up to you and says hey I can make you money all you have to do is sh.. on your customers that have been with you a long time, youll get more customers because you are a cable provider. Now drop your contracts that you have for your channels and dont tell anybody your doing that and still charge them the same price. Now when the customers call in about their channels being dropped you can say that you tried to negotiate a contract but didnt come up with a deal with those channels. Then you can offer the customers a deal with us At&t for those channels and we can have the contracts and still give you a percentage in return. Wow we Frontier still make money and you At&t get money too alright lets do it. Oh make sure to put on your TV screen a message that says were sorry for not having this channel anymore due to negotiations, this will not effect your bill in anyway. But it does effect your bill because you the customer are still paying for those channels. My bill didnt go down in any way, in fact it went up. And in the words of Forrest Gump ( Thats all I got to say about THAT )

Black listed me for no reason. In late January 2020 I moved in to my new house. Weeks before I called Frontier to schedule installation and they scheduled me for the first week on February 2020. So I lived in my new house for two weeks without internet, relying on my cell phone for my internet access. It was like living in a cave. Then a few days before my scheduled installation date, Frontier calls and tells me they would not be able to install before April 2020. So I cancelled and called Spectrum and they hooked me up in less than 5 days. Now a year later I called Frontier to schedule installation thinking I can get a Fiber connection like I used to have with Verizon. They gave me a date of February 10 and when February 10 came and went, I called them and they said they had no record of my order. So we reordered and they scheduled me for February 17 and February 17 came and went with no installation. At this point, I was just thinking they are incompetent and to stick with Spectrum. Then some Frontier sales lady texted me that there was an order with my name that was cancelled for an unknown reason and asked if I was still interested. I said sure, if they can finally install service. A day later she texted me that a deposit was required. Then it dawned on me that I must be on some kind of black list for having initially going with Spectrum after Frontier couldnt install service in less than 3 months. What a vindictive company, I will never do business with them or anyone associated with them ever again. In this pandemic crisis, Frontier is playing games with peoples lives. I hear they are recovering from a bankruptcy, I hope they go out of business.

I had bad service with Frontier from beginning to end. I had to call them multiple times and spend hours on the phone in order to fix internet problems. I finally asked them to cancel the service. They canceled the service a day early and I had no internet service for a day. This was a major inconvenience. Finally, I took the modem/router back to the store. There was a lady there working that could not find my account after I gave her my phone number, name, address, and so forth... With spectrum, they found my account within seconds after I handed the router to them. If you need my advice, go with spectrum! I gave them a 1 star because Google reviews does not have an option to give 0.

If zero stars were available that is what I would give them. I’ve actually never been a customer because they never provided us service. A service man came out to install service which never worked. But that was only after they made provide proof that we actually bought the house since the previous customer never discontinued service. They sent a 2nd box which we were supposed to install but that didn’t work either. After jumping through all these hoops I then called to sever our relationship & they couldn’t find our account so I had to ask for a supervisor who assured me it would be taken care of & would send me a return container for the boxes. I returned the boxes & then received a bill for $145. For what I don’t know since it never was connected. I spent another hour on hold & got them to reduce the bill to the one service call we received. It was supposed to be $85 but was $95 when I checked the redrawal from my bank. I didn’t think it was worth my time to call back for $10 & thought the matter closed. Yesterday I received a message stating that I had not returned my boxes and they were going to charge me for them. I had to retrieve my receipt from 12/7 and give the a tracking number. They didn’t even apologize. Again I thought the matter closed but today I received another bill from them for $26.67 stating it’s past due & threatening to send it to a collection agency. Don’t even think about calling this company. Run far & fast. They have the WORSE customer service I have ever experienced.Thanks for the canned response that you have sent everyone else on this page who gave you a bad review. You should spend more time on improving your customer service than developing these canned responses.

Frontier office in Brandon Florida at 2444 W Brandon Blvd has the worst lazy customer service associates i have ever come a cross in the cable business. Absolutely no need to have them their, they provide zero customer service. You might as well do all your business online because you will not get any professional service in that store location. Waste of an office space!

Went into the store to return a router and my Mask was at the edge of my nose. The employee said pull up your mask before I talk to you. I did she said are you returning? If so put it in the basket and Ill grab it. I asked her to pull up my acct and she asked, why? Really... I want to speak to you about it, thats why. Told her just return it I dont want to talk to you, then another employee, some tall bigger guy with glasses just laughed.... Real professional Frontier.....

Great customer service and good covid control

Was residential system I had I always have to call customer service to resolve some of it the price you pay for all three services are bad they are always dropping channels

My husband called to move our service to our new home. The representative stated that she did not know if service was available where we purchased our home but she would put in a ticket and someone would call us to let us know. A few days went by and no call. I called to also put in a request since we had not heard back. The representative told me she did not see that a ticket had been put in but she would put it in and someone would contact us. I informed her that I needed to know ASAP as I work from home and it is vital that I have internet access. She said someone would call me in about a day. A few more days go by and still no call. We had to switch back to Spectrum who provided speedy installation and a super nice technician. I called to cancel our service with Frontier and let them know that we had never received a call letting us know if Frontier could provide us service and at this point it had been over 3 weeks. No apology, the rep couldnt have cared less. He put me on mute for several minutes while he canceled our service. I would not recommend Frontier to anyone.

If you’re a new customer or searching around for a better provider, DO NOT sign up with this company. Not only did the man that came to install the wifi do it lazily, the WiFi installed was the slowest possible WiFi that could be given to someone, the router continuously restarted itself throughout the first 2 days of us having it. We decided to just switch back to Spectrum as we never had any issues with them, cancelling with Frontier was the most unprofessional and slow process I’ve ever been through. I got switched to multiple different people and was told that I COULDNT return their router so had to pay the $120 for it regardless of the fact I would NEVER use it.I paid my last bill with them and the website kept crashing so I used the app in which they then charged my card DOUBLE the payment. Calling them to cancel and was told “they couldn’t do it and my bank would have to take care of it” most unprofessional people I’ve ever had to speak with.

This is the worst company I have ever dealt with. My WiFi didn’t work during quarantine and they couldn’t send a technician. I used my hot spot with Verizon constantly. I finally got a tech in July and he helped get me get it working a little better. It still had its moments of being in & out. Frontier refused to give me any credit for the 3 months it wasn’t working properly. They forced me to pay for a service I wasn’t receiving. I cancelled after 7 years of FIOS then being bought by them. They could care less. They are bankrupt and obviously will be selling out to someone else soon. I’m happy with spectrum & it even works upstairs for a lot less money! We need a class action lawsuit against frontier for billing the hundreds of thousands of people who are not getting what they signed up for.

Was never able to get a hold of them.

Dont get this service they will rip you off!!!!!! They forgot to port my ph number over. They came a week later and added the correct number but now says even tho they didnt port the number over I have to pay one full month for a wrong number I had for one week. Due to the fact they donot prorate bills. So for their mistake I have to pay a full month bill, plus Im still receiving bills for the wrong number and bills for the correct number. I shouldve stayed with spectrum!!!!

I am new to the area and needed internet services connected in my new home. I scheduled way in advance and was given a confirmation of a time and day. The next day I received a cancellation notice due to current owners shut off date. I called back and spoke w customer service who was really nice. I explained I don’t live in the area so this date was was very important and she set up the same date and time and I was emailed a confirmation. On the day of scheduled service I waited in an empty house for 4.5 hours. I called to check on my scheduled techs arrival schedule to find out my order was placed on hold. HMMM... I wasn’t informed of a hold, I asked what protocol was when you place an acct on hold, the customer service had no answer.I couldn’t get an appointment until 4 more days. Well that wasn’t going to work. So I have gone w spectrum. The scheduled my appointment quick and easy for the next day and showed up within an hour window (NOT 5).If your considering this service Choose spectrum so you don’t waste your time. Frontier had no answer and nothing to offer when I asked how they could make this situation right. Good luck!!

Wow, I have never seen so many one star reviews ever!. I am not surprised though, the only reason I am here is customer support said I have to go to the store to update my banking info that has changed so I was looking up where to go. A 45 minute drive. They bought Verizon FIOS but never moved account information over. Get this, they know I have service but cant update my banking info because I dont have my account number. So, to fix this, they were going to send me a new bill. I call today (2 weeks have gone by and I have closed my bank account it debits from and NO BILL) They said it is pending and the bill was never sent? So account is closed, bill due in 2 days, and they literally cant help me give them my money! (95 a month, just Internet, nothing else) The best they can do is re-send the bill and tell me they wont cut it off for a couple of weeks when I am late paying my bill. I have to go up there, and if they cant lower the price by half, I am will go to Spectrum. Unbelievable. This is my first one star review ever. I usually only post great reviews.

DON’T DO IT! That’s the best advise I can give you!!! Not worth the headache while you have service and NOT worth the headache you’ll have when you cancel! 3 months later and I’m still having to argue!! Returned equipment and had to call every month to give the UPS number to validate the return. And FYI if you pay a deposit to get service you don’t get it back when service ends like all other companies do. That’s just a start up deposit. Exact words from their rep. ‘It’s from 2016 and you wouldn’t get a deposit back from that long ago.’ No being a customer isn’t worth it at all!!

Terrible customer service over the phone ! They seem in a rush to get into get their services and they don’t even give you enough time to answer any questions that you might have. In addition to that, they try to run your credit more than once ! So watch out.Honestly, I hope you have find better people to work because the agent that “helped me” over the phone was rude her name was Candice ... and the call was made on April 2nd around 9:54am. I was willing to get the services but after taking to this lady .... forget it ! NOT WORTH IT... I can’t imagine how it is going to be once you have the service and you have a problem with

So I called this location and I talked with a black man who said he needed to run my credit to see if I qualified and I said No, because it will hurt my credit and I am looking to buy a home and I just have enough points in the credit system to afford a better loan rate. Because of this man lying and saying it soft check, I could not afford to buy my house. Do these people care: No they dont. I hate them and their families for denying me my home. They are evil people who work there.

If I could give them no stars I would .... they need to go out of business they are the worst company ever to deal with ... They lie cheat and steal and then claim its all your fault and just charge you more money and never resolve the problem. DONT USE THEM FOR ANYTHING STAY AWAY FROM THEM LIKE YOU WOULD THE PLAGUE

The worst internet provider I have ever had. Raised prices regularly after initial agreements. Service was horrible. Actually reaching them sometimes took days then they would say it was another department and gave me a new number to call. I would go without service before ever dealing with this company again.

Frontier FIOS fraudulently obtains customers with advertisements on their website through third party vendors with promises to receive cash back bonuses for signing up and then when a couple months pass by and you call in because you havent received your cash back they tell you they didnt promise the money it was a third party vendor and if the promotion is no longer being offered thats your tough luck. Basically go f yourself if you dont like it, even though it was on their site when you joined. This is plain and simple false advertising and whatever vendor ads they have on their site they should be accountable for but because they are such a huge Corp the customer does not matter. Since when has the customer not mattered. People unite and boycott these companies. They need to lose money before they feel any consideration for us the people who are paying for services that are often shoddy at best.

DON’T WASTE YOUR TIME. Moved into an apartment and decided to give them a shot. Worst mistake ever. The first red flag was when they made it a hassle to start service by having you mail a notarized letter with 2 forms of ID. I went up to the office to bypass this step and the people working there have no clue what they’re doing. I went to the office to talk to a professional and they had me sit down and talk to customer service on my own phone. What’s the point of your office then? They then scheduled me an install date 2 weeks out because it was the soonest they could offer. Reluctantly I accepted. Install day came and the technician didn’t even show up. I called the customer service line and talked to 3 different people explaining the situation before I could even get an explanation. They told me that they didn’t provide service to my address. Why the **** couldn’t you have told me that 2 weeks prior when you took my money for a deposit and verified my address?!?!

The worst!!! Its a long story so I will just summarize it.1. Wrong equipment on install and took a long time.2. Bill was wrong 3 times in 10 months3. At least 3 phone call evetime something is wrong. Watch your bills!!!4. Unreliable service - can deliver the speed! Dont be fooled we 200 upload. It doesnt mean a thing for most people. Sales gimmick!5. Termination fees when you final decide you can take it anymore!6. No prorating! they bill me for a whole month I didnt have the service cause I called on Sunday the last day of the billing cycle but the cancelation department is closed. So I called on Monday and now I have to pay for 30 more day.After have to pay almost $350 to get out. I am still happy I left the horrible company!!!

Their customer service is THE WORST. Im honestly at the point where if the provider I just switched to doubles my bill, I might just pay it to avoid dealing with Frontier ever again. I had to call them 10 TIMES over billing issues to get it right. The person in the store accepted the equipment I turned in but didnt put it in the computer even though I was given a receipt. They told me I was getting a 12 month plan but it was only 3. Another time I called them, got transferred to 5 different people over the course of an hour and the problem still didnt get resolved. Just DONT. FOR THE LOVE OF ALL THAT IS HOLY, DONT SIGN UP FOR FRONTIER.

If I could rate Frontier a NEGATIVE 5 I would! Their service and customer service is the worst in world! They told me the package I got would be $119 a month. I received my first bill it was $161, next bill $165, next bill $972!!! When I called customer service no one could give me an answer or help. They just COLD transferred me to several different departments. I have been on the phone several times a month for hours at a time getting transferred, no answers, told I will receive a call back, told I will receive a credit, Never did it! I cancelled services. I switched to Spectrum, They have the best customer service, quality of service and prices. Definitely worth the switch. DO NOT GET FRONTIER!!!!!!

Unfriendly and rudeTo lazy to take care for customer

I am HIGHLY upset with the service and how inwas treated today. There was a storm in the Brandon area and it fried my router. I called this store and BEGGED them to stay open until 7:01 so that I could switch out my router, the guy refused a d then said he would leave a router out at the front door if I dudnt make it by 7. I pulled up AT 659 and SECONDS and the door was already shut, locked, and security set. I cant believe they would give someone such a hard time and not stay open ONE MINUTE over 7 and even have everything locked and shut before 7. And not even leave out the router when he told me he would if I wasnt here. One more reason I cant stand frontier. I needed the router in order to work as I am working from home and that just irritates me that he refused to stay and help.

I feel usually people only take time to post reviews when things go wrong, so wanted to try to balance out the opinions here. I called ahead when moving to new place and setup an install appointment. The tech showed up on time, was knowledgeable and talked me though the install and where I wanted cables/boxes. Within 2 hours I had 500/500 symmetric fiber internet in my home. I’m using my own routers for my wireless network that are high quality and I’m getting 500/500 (or very close to) 24/7. We’ve been with frontier for a few months and have had 0 interruptions in our service. Billing is straightforward and automated if you setup automatic payments. They were true to their word and did send us the 100 gift card and year of amazon prime free after 3 months of paying bills on time. For the price (about 50/mo) with a contract I can’t believe the speeds of internet I’m getting reliably... childhood me has been waiting for this my whole life! Internet issues are complex in my experience. Sometimes providers are truly terrible, sometimes it’s location dependent, and often it’s user error or they’re using poor quality equipment at home causing issues. Based on my personal experience, though, and having used numerous providers in the past, I’d say give them a try and see if it works for you.

Had to switch a new router and this Brandon location had one.Has a rude agent, give a difficult time switching. Had to call Frontier again to confirm the router switch. Plus could not understand her because she wore a mask so tight her lips protruded . She doesnt need to deal with the public she needs to work in the back.

Why is getting a hold of customer service impossible and why does my router stop working at some point EVERY SINGLE DAY. For the amount I pay for internet service I expect more

I have asked your representatives multiple times to stop coming to my apartment trying to get me to change cable providers. Even if I did want a new provider, the fact that you are trying to sell it door to door like a fuller brush man would make me not want your services. Its incredibly off-putting.

Call several times during business hours. No answer. Leave a message as requested. Never got a call back from then

Beware of frontier communications billing practices. They are not on the level.this company will be in a class action lawsuit on the billing practices .

Avoid at every cost, will save you weeks of time in arguing months after you cancel and send back equipment. They have absolutely laughable costumer service to put it bluntly.

I would give zero stars if possible. I cant even rate the service, its that bad. Their system cancelled my order repeatedly. On appt #3 I even sat at home all afternoon for them to no call no show, they actually came on #5. They currently have two separate deposits that they refuse to refund. Icing on the cake, internet worked for 24 hours, now they say I have an equipment problem and someone will have to come fix it, which means another half day of work missed. And as an extra special F you with a dry corn cob they cant schedule a technician to come out because Im a new customer so I dont show up in the system yet. Update 11/08.. They arent concerned at all about their mistake. I just get transfer from one person to another until its late enough in the evening they can say the department I need is closed. My account manager hasnt answered my last 4 emails.. Its been 9 days since I heard from her. I never knew a business this big could provide service this bad.

5-Months ago we cancelled our service after 1-month, of which 22 days had no or sporadic internet access. Today, I am STILL getting bills for their equipment, that Frontier will not take back because I dont have a 5-digit security pin...I never had or set up a security pin.... Frontiers response go online and set your pin...which requires a pin....Insanity!! No wonder they are in bankruptcy.

People who like to take frontier. Remember the technician will not come home. spectrum technician will come home we can buy own modem in spectrum but in frontier we have to use there modem paying monthly 10$ I hate don’t move to frontier. Join spectrum or at&t.

Only sorry I cant give -5 stars. I was told I could still use the Verizon router that I BOUGHT from Verizon before it became frontier... Thought that would save me the $10. Month rental charge for a router.. no.. I can and do use it, and it works great. But they still bill me for shipping a router, and monthly RENTAL on my OWN router, that they never shipped, I dont need and dont have! ... So in short, I am now paying $10/ month to rent a router I bought from them and I own!!! Sorry Dan, thats our policy. Can anyone say class action??

Worse internet and customer service....EVER! I should have known better. Yes, we have gone back to Spectrum, a few dollars savings was not worth the headaches and time lost trying to resolve issue.

Took about 3 weeks to get billing situation squared away, front line personnel will lie to shield management from inquiries !

No Call.. No..SHOW!!! This is now the second time we have tried to install. Last week they missed my window completely wasted an entire day...!! Here we are again.... only this time. NO ONE BOTHERED!! No call, No text, No smoke signal!!!Based on this experience and complete lack of communication, I don’t want the service. What do you do when you have a problem, outage, equipment problem? Wait again, pray to your higher power, maybe a heavenly intervention?! !! I am not giving these idiots one more minute of my time.Basic customer service is not rocket science!!! Send that you your CEO... I bet you “it” doen’t WAIT!!

Been without my internet for 5 days now. Was advised a technician would be out here today between 1 and 5pm. No one called or showed up. When I called in I was told the due to lack of man power the reschedule me for the 24th. Mind you no one never asked if this good for me.

If I could give them negative stars I would. This companys customer services is less than minimal. They also promote false rewards to gain customers. They promoted a $100 gift card but after jumping through hopes to try and obtain the gift card from a third party vendor they stated I did not qualify because I did not not check off a box when ordering my service. Which was not true not all. The speed they claim to offer is also false. I ordered the 500 MBs and have so many issues with connectivity its frustrating. Save yourself your money and the headache and go with anyone other than this company.

Called for price lock on my current retention price. Frontier said there is nothing they can do. Guess that is why they are going bankrupt. Already sold there Western Division (CA, OR, WA, ID).Very over priced.

Customer service by phone is a long, slow process. Very aggravating. They do not value their customer time. Usually have to talk to and tell at least two agents your whole issue twice.

I am not even a customer and these guys had the nerve to fill my garbage can completely full of spools of wire because my neighbor had work done. I live in a house with a half acre lot so not like my garbage is even close to my neighbors house. How rude!!!

I am very disappointed in Frontier. My mother is 80 years old and been without internet, television and most importantly her phone service for 3 days now. She has medical issues and needs her phone for emergency calls. We were told someone would be out today to fix the problem. But no one showed up or even called. And to the owner, dont bother telling us how sorry you are. Sorry doesnt fix the problem.So as of Sunday my mom had a massive stroke and had no house phone to contact anyone. My uncle just happened to stop by and found her and called an ambulance. So thank you. Frontier for your lying employee who told us someone would be here sometime saturday to fix the problem.

Me and my father have tried calling frontier and getting our router fixed MULTIPLE times and whatever we do it never reaches the far ends of the house and doesnt accomodate our house. If we sit on the couch near the router we still only get a fraction of what we wouldve with our 100mb plan. Garbage, even Spectrum is better than this... (owned by Comcast).

I have an excellent experience with Carlos, his customers service was greatly appreciated. Keep the good work.

Dont offer any specials over price

Other than being able to return my stuff there I have no use for the store

Frontier service quality has declined dramatically starting in January 2019. Internet crashes continuously (I counted 6 reports I had to file with Frontier starting in January). I have had to be without internet for weeks, because the technicians were unable to fix the issues over the phone (generally same issue, bad equipment), and could not send someone out for days. I never got compensated for the time without service.**Update: while the service was restored, I am now finding that Frontier decided to charge me separately for each service even though all was included in the original plan. My bill went up >$80. Frontier did not let me know that they were changing my plan. After an investigation, I was informed that they send out a monthly bill with a statement that the promotion is ending (certainly not true here) and they will not refund me for the services I never used. The accounts manager, Cat Byers, was not at all helpful. I was also never refunded for the time without internet due to service issues. If you use Frontier, watch your bill like a hawk and be ready to call them every cycle to correct your bill. If you have a choice between Frontier and Spectrum, go for Spectrum.

There was nobody in there except for two employees who were both on their phones. Nobody acknowledged me when I entered. There was actually a sign in sheet for an empty store! Finally one employee told me put my box in the cart (there were 6 of them!)and when I asked which one he said to put it in the counter -- there were 6 if those too. I put in down and the other employee was annoyed and told me to put it in the cart. I said just take it. Once the employee started working on it, it didnt take long, hence the 1 star. Frontier this is why people hate your company!

It has been almost 8 hours since our internet/tv went out. I call and just get told there working on it. No eta or anything!!! I knew we should’ve switched to Spectrum instead of renewing! So over their poor service and pricing... they were so much better before Verizon sold them!

If there’s even a negative star to give, that’s what I would grade FRONTIER! All the company cares about is taking your money! Never will give you the credit you’re suppose to get just to keep a customer happy and stay with the company! I won’t b surprise if this company is gone soon! I need to be on the phone for hours, stress and frustrated. Same on how people are

Alright so here it goes. 3 1/2 weeks ago I called Frontier and made an appointment to change our services to our new home on Fri 8/17. I was told everything was set, was given an order number and a time frame of 11-5, at 5:30pm I called, as I had been sitting at the new house waiting, they couldnt find my order number.... so they reset me for Saturday install but could not give me a time because it was an expedited service, Saturday was move in day..... NO showed again, I called on Monday at 8am to find out why and what happened. They apologized and said that the techs were booked and even if someone is expedited they will not get serviced, but that she (now speaking with a manager) called dispatch and scheduled a new order for today, Monday between 8-5 because the guys are have other jobs so they were fitting me in.... at 4:30pm I called because no one had showed...... well guess what? No one was coming because the guy was running behind and CANCELLED my work order! So at this point they told me the soonest someone could come out was Thursday! I said absolutely NOT, I homeschool, my son has to do schoolwork and this is your fault, I work from home and am losing business! So they sent me to retention management, she reduced my bill set me up for today between 8-11am. Its 1040am........ no call, no one has showed up. Ive called Spectrum.... they will be here MONDAY! VERY POOR CUSTOMER SERVICE, VERY POOR, BUSINESS!

I went into this store about a year ago when I was moving and needed to take my service with me. I was helped my a lady named Claribel and even though I was in a bit of a rush and thought I knew the best way to handle everything she showed me how completing the transfer in another way would be the best solution for my unique situation. She has since proven to be the most efficient customer support I have ever seen in dealing with any of the major telecommunications companies, and is always a pleasure to work with!

There is not enough time and space to state all the ways Frontier sucks and blows! If giving negative stars were an option I would definitely do it. My story is as long and sad as the others so I won’t waste the readers’ time or mine. Suffice to say...TAKE YOUR BUSINESS ELSEWHERE!!!

The words customer service.. the skills are 0.. the only they want is to sale sale.. but not fixed the current problem. .. 0 STAR REVIEWS..

Was on hold for 40+ minutes because my appointment was apparently cancelled WITHOUT TELLING US, luckily we called to check on the appointment the day before or we would have had a nice surprise the day of.Would LOVE to give them a 0 star, but Google wont allow it so honestly, just save yourself the time and money and go to ANY other company besides this ignorance filled Customer service. PLEASE SAVE YOURSELF THE HASSLE AND GO TO ANOTHER COMPANY!!!!

I was with frontier since 1990 when it was Verizon switched to spectrum then switched back because frontier was better thought everything was fine till I ended up with two bills from frontier I was supposed to have a temp # till I got my old number back Ive paid all my bills and now there billing me for two accounts smh Ive tried to talk to them but they still want me to pay thinking real hard about finding someone who is more better.

Had a great plan with frontier. All of the sudden my bill was 70 more dollars a month. After an hour on the phone with customer service department they promised my bill would be 118.14 a month. Next month came by and my bill was 197.00. Called them back and the new customer rep said that he didnt know how the other customer rep got my bill that low and told me the only way to lower my bill was too upgrade my internet and my bill would be 145.00 a month. Ive never experienced anything like this with a company and I will be hesitant on referring frontier to anyone.

There customer service is not that good, especially when you have internet problems. And if you do manage to talk to them about it, and/or get it changed customer service isn’t good, and it’ll probably take forever.

Close your account at the store, not on the phone. The reps are friendly and easy to deal with. Reminds me of a North Korean grocery. Great service, friendly reps but to big a store for having no fun devices to look at.

Turned in my equipment to this store and they told my my account was good and everything was settled. 4 months later I get a letter from collections saying I didnt pay my bill. Wtf

I have never seen a company work so hard to lose their customers. Frontier provides the absolute worst customer service I have ever experienced. I received a notice from them in the mail regarding the fact that my introductory, promotional rates would be expiring, and that I should expect an increase in my monthly service. I called to ask if there were any other promotions that I could sign up for, and was told no. I asked what the increase would be, and was told it would be approximately $50/month. I told the service rep that the new rate was too high for me, and that I would like to cancel the cable TV service, and downgrade to just internet. The rep told me that I couldnt downgrade that day, because I was in the middle of a billing cycle, and that I would have to wait for the new billing cycle to begin. I called back on the day that they told me to, and cancelled the cable service. When I received the next bill, the bill was for internet, plus cable TV at the new rates. I called to discuss the discrepancy and was told that it is company policy that services are never prorated going forward, so I needed to pay the bill in full for services that were cancelled the month before. I find it incredible that these cable companies keep getting away with treating their customers like this. The whole concept of having to buy a package so you can get 1or 2 channels that you want to watch is archaic and outdated. By the way, I tried to rate the service 0 stars but it wouldnt let me.

Make sure that they tell you everything. I was told that our first bill would be $85. Turns out is it $150 and they say they cannot do anything about it. It will be interesting to see what it will become next time.

They were very helpful to me over the phone.

I called them up to ask about new service packages for TV and internet... The girl I got was rude. Strange to thing that a sales rep who takes inbound calls would be like that. She put me on two long holds before ever talking to me. She started to ask me a lot of questions that really would make no difference to the service I might eventually sign up for.I stopped her and said that it is extremely difficult to just hear about services. She said, Its my job to ask you all the questions. Im required. If I dont it effects MY paycheck. How could a company not train their sales people to give simple information?

GOOD LUCK IF YOU HAVE THESE INCOMPETENT CLOWNS!!!!!!!! when i moved in February and moved accounts their system couldnt get my automatic payment to work and its August!!!!! I keep getting bills saying past due when that account pays every other bill i have with not one single issue. If you have problems you might as well practice Santeria cause you arent talking to a representative in any conventional means. I have been on hold for over TWO HOURS and i already have a trouble ticket that i just need to say a service technician to come to the house. I had Verizon Fios and no problems then Frontier took over and since then its been nothing but pathetic service, pathetic support, pathetic systems, and pathetic excuses why its so bad.

Use Spectrum. This company robs people. All these reviews are so accurate. Only hope you are able to see them before getting service from Frontier.

Frontier is the worst service I have experience, they are charging me a disconnection charge when my service was never disconnected, My cable box didnt work for weeks,internet was down for a week, had to take time off to go to there office to exchange equipment. Just spoke with agent VBHH553,Brittany, very rude and refuse to take off charges, her supervisor refuse to come on phone to talk to me, her agent# VAPP 816. PLEASE STAY FAR AWAY FROM THIS COMPANY>>>

Unfortunately, you can not put a zero rating. I haven’t even got the service yet and having issues. I scheduled an installation for today between 8-12 I called to find out what time. I speak with a rep who puts me on hold for 10 minutes just to tell me that I received a text from the install guy and cancelled it. I inform the rep I want to speak to a supervisor because I never received a text nor cancelled anything. What kind of company lies about sending texts and customers cancelling ?!! Very unprofessional. I got placed on hold for 20 minutes then transferred.Nobody ever picked up. On phone for total of 49 min and spoke to someone a total of 2 min. Do not even waste your time!

Called this store to get help for time scheduling and got my order put into one of your store representatives names so he could get comission off my order so I lost my online order and gift card. Thanks to online customer service for filling me in.

Great location! The Rep was fast and professional. Highly recommend this place.

Worst experience ever! Started with no internet or cable service. Reported to Frontier. A service call was set up SEVEN (7) days later! I call back to try to expedite someone coming out; get lost in the transfer here transfer there abyss. Ask to cancel service, to be sent to “Retention”. The person tells me they can’t cancel because I have an open service ticket and they can only fulfill one transaction at a time. Of course I’m being BS’d to death. I schedule an install with Spectrum. They come the next day. In the meantime I request a return call to cancel service who supposedly cancels my service and tells me they will send me return shipping labels for my equipment. That was over two weeks ago. This is more than likely ILLEGAL: to literally hold a customer hostage who is not within a contract. This is after I’ve been a loyal customer from the time they were Verizon. SHAME ON YOU!

Changed to Frontier almost 3 months ago and I have regreted ever since. The connection is bad the internet cable is still on my grass because they have not buried it. Try calling and it is always impossible to get in contact with them. Promised some free promotions and they say I can not receive it untill after 3 months of service that they did not mention. Want to cancell but they want to charge a fee because Im in contract even though they are the ones not complying with there part of the contract which is to provide an excellent service which they dont. 😠

Had a lightning strike right by my house a few days ago. Power surge took care of the router I own.Went to the store and asked if there is anything that can be done for me. The gentleman (sorry forgot his name) said of course, got my info, went to get me a new router. I asked what I owe. His response was nothing. He said at least we have you back up and running and asked me to please bring in my old router as a return. Didn’t have it with me at the time.Within 10 minutes I was in and out the store at no charge.That’s what I call very good service.

Have cable thru them. Better then the others

Ive never been to a Frontier store, but I can tell you that their service sucks! From their customer (dis)service to their crappy internet. Getting your service restored can take up to 4 or 5 days, for a 5 minute issue. My only complaint about Spectrum/bright house is that their prices increase each year. Im switching back to Spectrum. I dont mind paying extra for better service.

Terrible service and rude employees.

Best place ever to handle my Verizon needs! Great service! Rest assured. This team will assist you in any way possible. I felt welcome the entire time I was there. Thank you Debanie and staff for a great experience!

BEWARE: Before you sign a contract with frontier be sure to inquire about their attempt to strong arm ancillary income through Frontier secure bundle. I initially signed up with Frontier in July via a representative that was at a live event at my community clubhouse. He told me my internet bill would be $60 dollars a month due to a promotion the company was running for new customers. He was very pleasant. I then received an email regarding frontier secure bundle. I called the number listed on the email and stated I did not want frontier security bundle. Frontier is not a security company and I have security services through another company. I then get my first bill and I am being charged $4.00 for Frontier personal security and an additional $6.99 for frontier secure identity. These are charges I did not agree to and when I spoke with a representative they agreed to remove the charges from my monthly bill and issued a credit. I then get my bill for October and the frontier personal security charge of $4.00 was removed but not the frontier secure identity charge of $6.99 which is now $10.99 on my bill. I called in and spoke to a representative named Katie (ID V_kgg14) who was extremely unhelpful and honestly infuriated me with lack of customer service. She told me she could not remove the charge from my bill for October even though I requested it removed the prior month. The statement below shows the removal of one Frontier secure charge but not the other. I told her I will not be paying for something I did not want and asked to speak to a manager in which she refused. She stated if I did not pay the bill then my service will be turned off. I then stated I wanted to cancel and she then stated I can get you over to cancellation. You can get me over to cancellation but not a manager? apparently my business is not valuable enough to speak to a supervision. These big companies are constantly bullying consumers out of hard earned money with predatory practices. Frontier auto enrolled me for a service that I stated on two occasions I did not want to pay for.I was contacted on 11/14 by John Titus Account Manager from Frontier. He stated I will be issued a credit on my next bill for the charges.

I have been with frontier since it changed from Verizon. Call center is much easier to deal with now. The internet and TV has been great for me when it is working. Only problem which is why I took away 2 stars cause it is pretty big is when it goes out they give a blanket 48 hour to fix time but thats it. They dont know why or when it will actually be worked on or fixed. I understand things happen but I want to know realistic times. Anyway it has been out for a day have a day to wait till the 48 hours is up and see how much further they push out when it will be up. Bet that my bill wont get a reduction for not being able to use any of the services.

I really cant say for sure they are better than Spectrum because they both have features the other doesnt. The bottom line for me was price. I went from 175 a month with Spectrum to $135 a month with Frontier with a locked in price for 2 years. Both offer no contract but the contract is cheaper and I have a gold package. 3 1/2 stars is what I would give Frontier.

Their service sucks !!!! Don’t get it ! Spectrum is way better!!!! And stronger service. Every time I’m on my tablet or phone it takes for ever to upload or find the service bars. It’s crazy! Or it says no internet service... it sucks trust me. I wouldn’t waste my time writing here, I think people should know.

My boyfriend and I have been waiting all morning for a service guy who was supposed to be here between 8 and 12..however he never showed. Called and was told wait time was over an hour to talk to someone tried to schedule a call back and guess what thats even worse...next available call back August 9th..a week from now...so we have been paying for a whole year for phone service that doesnt work..tried to get them to fix it...but i guess we will just keep paying for something we cant use cause its easier then dealing with your customer service..

Frontier is the worst company we have ever dealt with. I recommend to everyone not to use them as your cable provider. Use Spectrum or a satellite provider for your cable, internet, telephone provider. Do not use Frontier Communications. Also when you cancel your service, make sure you do it before the next billing cycle. If you wait and do it one day after the billing cycle, they will charge you for the entire month. They say it says this on their billing statement, but we never saw it. Also when we called their customer service to cancel our service due to home sale, the representative never informed us that if we cancel after the billing cycle started, we would be charged for the entire month. We canceled three days after the new billing cycle started and they charged us for an entire month. This is unethical in our opinion. Their customer service is worthless. We would rather go without any cable, internet and phone service, then ever use Frontier.

The lady who helped me was super helpful and very nice!