Amazing customer service! My key broke off in the lock as I was trying to close my storage unit. Despite it being only minutes from closing time, the very sweet woman working at the office not only helped me remove the broken key (which was an impressive feat), she cut the remaining lock from the door and got me a new lock to keep the unit secure. I give my highest review to this storage company. Thank you for making a bad situation good!
My moving experience has been challenging and the folks, both in person and on the customer service line, have been absolutely wonderful to me! I booked my unit online and didnt realize that the door would be too small for my needs. The customer service rep. helped me get into a new unit with a bigger door size (within 30 min) over the phone after hours. She was so kind.In person the next day I was helped so much by Sheila! This employee went above and beyond for me answering my questions and then later selflessly stopping what she was doing to help me jump my car. I accidentally left a light on. If she hadnt jumped me it really would have thrown off my whole day. Thanks Sheila! :)This facility has made my moving process a little easier and I am super grateful!
Great customer service and secure. Ive been with them for over a year and would highly recommend!
Lisa and Sheila were extremely helpful in finding me an additional unit to hold everything! Would definitely recommend this location to other CU students based on ease of access and friend customer service!
I moved all my belongings in here after a house fire. It has been nothing short of excellent! Highly recommend👊
Great Customer Service...Lisa and Sheila were wonderful and did everything to help me find the right size room. I have nothing but great things to say about this Life Storage location!
Great people very helpful getting a dead relatives stuff cleaned out.
Wonderful staff that is always positive and welcoming. Beautiful brand new security system being installed on site to give it a fresh update and amazing deals. Highly recommend this storage facility for your needs.
I came to the facility not ever knowing the first thing about storage. Lisa was very kind and helpful. She walked me through the different sizes,showed me some spaces,the property and answered all my questions. Thank you for putting my mind at ease and making it easy
Shelia is the best!!! So I was going through a difficult time she help me calm down so that I can get a unit and made it seem so easy. She was kind knowledgeable I’m genuinely seem to care thank you life storage for employees Shelia.
Had a great experience, Shiela was super helpful with getting the right unit I needed for my belongings! Highly would recommend this location 👌🏾💯🔥. Thank you guys soo much 🙏🏾!
Life storage in boulder is a great facility with very affordable rates...it is always kept very clean, and the office staff is super friendly and accommodating
LIFESTORAGE and the manager Lisa delivered excellent customer service and went above and beyond to assist with all of our moving logistics.Thank you Lisa !Thank you LIFESTORAGE !
They are taking more than a month already to process my refund, for space to which Ive never been granted access, to begin with.update: what terrible people to work with, they wont give me my money back.
We liked the setup and the layout.
Shiela is da boooooomb!! Did the registration with her in person. She helped me find the access code which the signup flow failed to send me. Couldve been me. I dont know. Otherwise the online signup was fine. OH! Make sure you spell out the state, like Colorado instead of CO
Excellent service and super helpful staff
Nice clean facility and secure. Staff is super friendly and helpful
Kelli was a great help in getting my unit. They pro rated the first month, and gave me the second month FREE. Without a doubt the best price in town, I called about 10 other facilities. Friendly and fast and highly recommended. If you want the best price and superior customer service I recommend you give them your business!
Shiela was fabulous. Love to see her and she’s so very helpful!
First class service, super nice people, clean, accessible and all around great!
Ive had two storage units at this place since April 2018. There are only two reasons Im giving it four stars and not five: 1. they decided to pave and not tell the tenants, and I could not get to my space. 2. they have monthly contracts, which sounds good for clients, but my rent has been raised twice since Ive been renting here. The staff is great, no issues!
Lisa is great to work with. Friendly knowledgeable and always willing to help.
I rented a space for about 15 months, and it was great. Everyone was always professional, i never had trouble accessing my unit, and the move-out process was smooth and easy. I would rent storage from Life Storage again.
Shiela is awesome and very thorough! Thank you!!
So great at 6338 Arapahoe Ave. Lisa MOD is very professional and kind. Easy to work with.
Great staff . Friendly and Helpful. Thank you.
Great place to store your things! I have been a customer for 5+ years and never any problems as long as you pay on time.
I reserved a storage unit over the month of August, during my transition between houses in Boulder, CO. I was surprised by the great space available on short notice. I had no issues over the course of my lease. The unit was clean, dry and safe. I highly recommend Life Storage to fully meet your storage needs and I will have no hesitation to lease again in the future.
Gabe was awesome. Pleasant, professional and helpful. The unit was exactly what we were looking for at a fair price.
Incredibly quick response time. I had a very good experience with Life Storage. I called inquiring about a reservation and while I was still on the phone with a regional operator an employee from the Arapahoe Rd location called to make sure I understood how things would work and what I would need to start using my storage unit. A neighboring storage company didnt get back to me for 5 days. Life Storage answered immediately and helped me get started that day when I had an emergency and needed a quick place to store belongings.
We have been a customer since July and could not be happier. The location is convenient and the staff very helpful!
I have been happy with this place. Lisa has always been friendly and helpful. The property is kept clean and my belongings are safe.
Being a military brat and having been in the service myself. Ive seen and rented from a lot of storage facilities. Most, i wouldnt even bother writing a review for, but the place im renting from now is truly exceptional as far as the superb customer service that this staff provides being top notch. The manager and staff there run a tight shipwhen it comes to maintaining the facility and the overall cleanliness and daily operations of running a largeoperation as this. They maintain each and every unit there as if they had their own personal belongings stored in them.But yet for as large as it is, they still make you feel like you are their main and only customer. The fact that they are therefor you seven days a week means that if you ever do have any matters or concerns, you wouldnt have to wait untilMonday to get anything accomplished, not very many storage places offer that convenience.I would highly recommend the Life Storage on the 6000 block of Arapahoe Blvd in Boulder to anyone who is lookingfor a clean and secure storage unit for their belongings. This place deserves six of the five stars i gave them.Talk to the manager (Lisa) about the size unit you may need and she will see that its a perfect fit for you.
Have had a unit here for almost seven years. There is a competitive storage market here in Boulder, but I have been happy with this location. Easy to access, well-lighted at night, and clean. Had my belongings here during the flood of 2013 even & nothing got wet!
The people here are great. Cheapest rates around.
Rented a 10 x 10 ft unit for a few months over summer. clean area, seems well maintained, and didnt have any problems with my unit (nothing stolen, broken, gate code works, etc.) drive slowly in the parking lot, there are no mirrors at intersections so its somewhat blind.
I give this place four stars because of the employees who work here. I rented here through three owners I believe and although the staff changed the good attitudes and dedication to customer service was there. Cant say much good about LifeStorage as a company, but the employees at this location always smoothed the experience as much as possible.
They helped me out a lot, and when they were out of a certain size room gave me a bigger one at the same price. Very nice people and very helpful. 5 stars!
Great storage unit facility with helpful staff.
So happy that I chose this property to store my belongings at. Lisa was very helpful, friendly and made a tough situation better. The property and space is clean . Thank You !!!
Very clean property and accommodating staff. Gabe and Lisa are great and the units are water tight. Now have two units here and won’t need to go anywhere else.
Great storage facility. Clean and secure. The staff is friendly and easy to work with.
Lisa was very kind and helpful helping me find the space I needed.It is a stressful time for me and she made it simple and made me laugh.Great facility and price
Nice, clean facility. Lisa has always been friendly and helpful. Have used on and off for the past couple of years .
My husband and I were stranded, having broken our key off in our lock, in the rain, on a Saturday, with our 3 month old baby crying in the car. Gabriel at the front office fixed our situation in less than 10 minutes! He was a real life saver.
This is Nico borrowing a computer at the Nederland police Department. This is my review not the Police Departments. Ive had a storage unit for 6 months. I find the facility keeps the space clean and safe. I lost my key and they helped me gain access without hesitation.
Nice clean storage facility always have friendly staff.
Great service and Kelly was very helpful. I needed a unit quickly and she was able to show me one that worked perfect. She also helped me to get a lock and they had a couple of boxes that I needed as well. Payment set up was easy. Thank you for helping make this process easy.
When in to get a storage unit for the first time and Kelli was very professional and personal. She answered every question I had! Would highly recommend her service to anyone!! Thanks again Kelli for making my move easy and stress free.
Went in yesterday to get a storage unit! Kelli was very helpful to getting me into the right space! Very friendly and my dog loves her! Would highly recommend this storage facility!! Kelli keep up the good work.
I have a unit here currently. I stopped by to look at a large unit for my business. They were very helpful and showed me a unit so I could take measurements. When I explained my business needs related to accessing my unit they were very accommodating and had solutions that perfectly met my needs. I feel like the pricing I was given was reasonable also. When Im ready Ill be back. Thanks!
I have been at this storage facility on and off about 4 years or so. Consistently stored my personal belongings there for the last two years and I have seen this place change hands two times in ownership. This facility is fairly large, and it takes quite a bit of work to maintain it to keep it looking as beautiful, and clean as as it is. The restroom is always clean, the staff is super helpful with all f my request. They have really taken care of me since day 1. This facility is very secure and you always be assured that the staff is always out on property, and always ready to assist! I am a very happy customer!
Kelli was very helpful. I went by too get two different size units and she helped me get two right next to each other. Also helped me get the merchandise I need to make my move easier! Highly recommend this place.
Great and personal customer service rep. Always able to answer questions
Helped me unlock my storage that someone else put a lock on! And even gave me a temporary lock to use for the night. 👍 Very Fine service if you ask me ☺️
Moved in a few weeks ago and am very happy. Lisa was professional and helped me figure out the right size that I needed. Friendly, clean and safe facility
Went to inquire about units and pricing, and the ladies were professional, yet personable. Loved the interaction, and the pricing was quite reasonable compared to others I had inquired about around town.The only ding is limited parking. And if thats it, then all is good.
Came in today to get a second unit and Kelli was just awesome. She was very sweet and helpful! If you need a space I would definitely recommend this one!!! Ask for Kelli🙂
The staff is pleasant but tough. I’ve been working with them for a couple years now. Thanks!
I was referred by my boyfriend to this storage unit! Great place and great owners!
Great place to store your belongings. Safe, secure and clean. Lisa is always friendly and helpful
Very helpful. Highly recommend these ladies! Thank you again for all the help making my move less stressful.
Very pleased with this storage facility. It is clean and secure and the staff is friendly
I needed a unit without a whole lot of notice and in a specific size. After a short call for a hold, I showed up and Kelli was great, and able to get me set up and out of there quickly. Good prices, and I like that they have long access hours daily.
Gabe was great, easy to work with and took care of everything!
I am a college student and have been using this facility for 3 years now. Lisa is friendly and knowledgable. The facility is clean and quiet
Staff is helpful. Security is good.
Their website was set up to make it easy to reserve a storage unit online. When I showed up with my reservation, Lisa was ready for me and had everything ready to go.Units are built with cinderblock rather than metal sided, so much more secure.Prices are very competitive and the staff is easier to deal with.
Came in last minute to do a move in and Kelli was very professional about the situation. It was super cold and windy and she went show me the unit and also had a flashlight to make sure I could see inside. Would highly recommend this location.
Great service! Gabriel was a real help and the price was very reasonable.
Very friendly and knowledgeable staff. I was moved in by Lisa and she did a great job of answering all my questions and concerns. Will most definitely recommend to friends and family!
My son made a reservation at this location but won’t be in town til after his move in date. Came in to do it for him and Kelli made it very easy and explianed everything very well thanks again!!
On line registration was easy. Check-in process was good. Office personnel easy to work with and friendly. Site was clean and attractive.Chose not to have insurance on line, but found it was mandatory upon check-in. Name on rental property was confusing as it was not LifeStorage.
The office staff is very helpful and friendly and the storage units are large and secure. The office staff even found a coupon that made my first month half off, which was fantastic. I would definitely use LifeStorage again and recommend them to anyone needing storage space.
I love this storage location! I know my stuff is always secure and easy to access. The front office staff are super helpful. Kelli is very friendly and always has a smile to share!
Price is great. I had problems with my entry code and called. Apparently they changed it and it couldnt get fixed until I went in during office hours. But, no one on the phone told me this, so I went 3 days with my stuff after office hours only to not b able to get in. Also, gate hours listed on the website 5 am-11 pm are wrong. They are 6 am-8 pm I went several times outside of those hours believing the website :-(Office manager is sweet, though :-)
Great property.Great service and great price
Friendly, helpful staff. Organized and clean storage area. I would highly recommend.
My mom had made payments on our unit and the worker did not process the payments properly and accused my mom of not making payments even she knew she did and also tried to charge my mom late fees even though she made the payments. I believe it was kelly who was managing the payments. Anyhow so because we were both broke my mom was not able to pay the same payments and late fees again. So they took our stuff. There was a dining room table that had a eagle puzzle in the middle that my dad Built for my mom and that her most special possession, we couldnt bring it to our new place at the time because we didnt have enough space for it. Well now my dad is dead and my mom lost her best friend and the table he made for her. I would never recommend this place. A company with no morals and workers who just want to take your money and your stuff even when you pay. Selfish and money hungry.
Lisa is always friendly and knowledgeable . I feel that my belongings are safe and secure.
Went in on Sunday to get a space, Kelli was very nice and helpful as I was in a hurry! Was very quick and professional.
Lisa and Kelli are wonderful everything is very clean have had no issues and Im very happy. I would highly recommend this particular location to all of my family friends and Associates.
Great customer service. Clean facility and friendly staff
Lot better prices that the Life Storage on the 5000 block of Arapaho, & Cleaner too
I love Kelly! She’s the best ! Been so helpful the entire year I’ve been renting from here ! She’s so sweet and helpful and I can always count on her. Thank you kjelly!!!!
Provided excellent help over the phone!
Went in to get a space a few days ago and Kelli was very helpful! Would highly recommend this location.
Super kind and helpful. Flexible helping me get a unit I wanted. During super stressful move, this was a little bit of heaven.
Gabriel was very helpful! This was a great place to store things!
My husband and I have been tenants at this location for over 5 years . Lisa Is always friendly,helpful and knowledgeable.The property is clean and safe.
Life storage has been very helpful. They got me into a unit within an hour of me calling (when I was in a time crunch). Lisa stayed late to help me open a storage unit due to my situation.The positives: good safety, close to boulder, two entrances, autopayment.The negatives: high price, storage unit was not as clean as I had hoped for when I opened it for the first time (oil spill on ground, leaves in unit), the gate was broken for a little bit but I bet it was fixed.Overall a good choice in boulder!
Lisa has been a treat to work with. Professional fun and I feel this is a safe and awesome place to store.
Great service! Kelli at my location attended to my needs promptly and professionally! Very clean and very well manage.
Kelli is awesome went in to get a storage unit and she explained everything very well got me into a space quick and next month free!!! Couldn’t get any better than that.
Kelli, was amazingly helpful. The store was clean and well organized. Thank you for helping make a stressful day so much easier.
Love this place.... I have used them for a long time and am very impressed with the service and quality
Lisa really rolled out the red carpet for me, she was very detailed about rates and walked the whole property with me. Great attitude!
Decent storage center, not much else to be said.