If you like an airline that will make you hold for 3 hours a day without answering, assign you faulty and wrong flights, have a website and app that doesnt work at all not allowing passengers to change/cancel their flights (within their policy of course) let alone sign in, AND lose their Miles (per their program) then Tap Air Portugal is the right one for you!Worst. Airline. Possible.Here see for yourself.Yeah thats right. I paid for flight and the booking isnt even there. Not to mention My 24hrs are almost up and I cannot cancel or reschedule my flight.Go Tap Air Portugal! Way to set the bar so low!

Poor customer service, poorly organized. Very rude staff at the ticket counter in Lisbon. You are pretty much on your own. Dont expect any help or detail about Covid -travel restrictions, they will take your money and then deny you boarding at the last minute....and not even refund you the ticket...or even a voucher... not to mention 10 months wait for a respond on a refund request...

Yeah, dont even waste your money. Im currently trying to get to Germany and I looked on their website for dinner information on covid restrictions.... I found them and it was fine so I thought however they it didnt include that I also had to look at my layover locations even though leaving the airport for a layover in unacceptable. The website is misleading, my flight got pushed +7 hours for a layover.... Good job TAP making a coherent website and a good experience. Maybe it could be the country itself that has issues updating their covid standards.... Maybe they get a kick back from the testing at the airports however every other country for the most part is accepting vaccine records interchangeable with a test. Id spend more money for less headache and more transparency

Scammers of the first degree. They completely failed to inform passengers in advance about negative covid test requirements even for transit via Portugal. Then at baggage drop they refuse to check us in and point to a rapid covid testing kiosk that charges $200 per person. And they would not accept proof of full vaccination. Crooked thieves. 🤑🤑🤑

I have flown in the majority of the large international carriers, and none, I mean none, has offered me the quality of service TAP has, neither in customer service nor in flight service. The planes are up to date and comfortable, the meals served on board are excellent, and have never had problems with my luggage or flight. The same I cannot say about the American carriers, such as United or American Airlines, flying 2nd world war era airplanes with ripped seats, out of order seat entertainment consoles, and their Chicken or pasta!! permanent menu. They have misplaced my luggage, damaged it, and offered me the worse possible assistance whenever that happened. I would and will avoid them like the plague. Another thing is TAPs unblemished accident record, with one incident without fatalities in Its entire history, I supposed that will have something to do with the quality and maintenance of the equipment as well as the competence of their professionals. If anyone out there can quote another major carrier with that kind of record, please let me know and Ill direct you to the families of the thousands of victims their 60 year old airplanes have killed. When possible, I would never take another airline over TAP, probably the best and safest airline in the world.

Facebook probably has a better customer support even though you cant even call them. I have never seen such an incompetent airline. I dont know how one can be an employee at such a company. I would be ashamed.

Plane ride was very nice but they destroyed my bag. 2 months of customer service hell. Their website never recognizes my claim. I immediately respond to emails I receive but they dont respond back. Calling customer service is terrible. They transfer you to the claim department which means you get cut off every time. Same person will do this transfer 1/2 dozen times in the row and when you call back and speak to them again claim there is nothing they can do. All I want them to do is to follow through on their offer to credit my account with some miles. Seems simple but nothing is simple with TAP.

All you need to know about them is that : Baggage Allowance:0 Piece Plan is a scheme. No one tells you about it. Then charge you $120/baggage. Not recommended.Note: It does not say anywhere on their website or tickets that you need to pay for baggage (??!!!) 24h before your flight. When I try to check-in online on their website and pay for it, guess what. Website is not working. So pay extra at airport

The absolute WORST airline. My family spent over $1000 on tickets to Portugal, but given the pandemic and concerns for the safety of my family and others weve been forced to postpone twice. We followed the exact process we did the first time we needed to postpone, but somehow this time ended up with vouchers totalling just over $100. Trying to get some kind of response from the airline included 3 calls where I was on hold for nearly an hour each time to then 1. get told to submit an online claim (which we did and still hadnt heard anything back after >1 month), 2. Get hung up on, 3. Get told i cant speak to a supervisor or manager because thats their policy, 4. When asking for their corporate contact info get told to submit an online claim again (even though they couldnt answer why I still hadnt heard anything from the first claim), 4. basically get told we know you worked hard for the money to purchase the tickets but you shouldve risked your safety and the safety of others to hop on the plane, and because you dared to consider the risk youll be penalized and well just steal your money even though you followed the exact same process as the time before. We struggled to put that money together before the pandemic hit and have been looking forward to a trip to Portugal, but at this point we want nothing to do with the airline or the country if this is how their national airline operates. Its a prime example of companies taking advantage of people and families in difficult times. Absolutlely no heart.