ALWAYS so polite and I get my oil changed on a regular basis. They get me in and out in a timely manner. Great customer service!!!

Went in for a free advertised oil change, all seemed to be fine until less than two months later (had not even been close to reaching the mileage on the sticker) when I checked the dipstick because my oil light came on and there was NO oil in my car. My engine light came on the next day, and now my engine is ruined because of a careless, incomplete oil change.

Fast, friendly service for my inspection and Veteran Owned business. Thank you!

I love to get my vehicles serviced and inspected here. This team knows what to do, how to do it and when to let me know if something is out if whack BEFORE they do additional repairs.

Fast repair complete. Honest and friendly staff!

Coming from a long weekend in the Mountains, I had a with a flat tire that unfortunately wasnt repairable. They tried everything to get me back home. Went out of their way to call other tire shops around to locate what I needed. Even though they couldnt help me in the end, their staff was incredibly generous and helpful.

Great customer service. They were able to repair my tire and get me rolling again in no time (and for cheap). Communication was perfect. Highly recommended.

Quick great service - helped get us the tires we needed for snow in Boone!

Went by today for a muffler issue. They were able to fix it right then. These wonderful folks went beyond their call of duty to fix the issue for the amount of money I had available. They are really amazing folks. Customer Service is outstanding. Will definitely go back for all my needs.

Over a week ago I went into Idol tire for a flat tire, and found out that I had a crack in my wheel. I was assured that they could order me the correct wheel in 3-4 days, so at the time I payed the deposit and made an appointment for the following Monday (a whole week out to give enough time for the wheel to come in). When I showed up for my appointment Monday, after driving a half hour back into town on a donut, I was told that they had ordered the wrong wheel and the new one wouldnt be in for another day. I understand that things happen, but the total lack of communication was incredibly unprofessional and disappointing after spending my whole morning arranging time for this appointment. After leaving I called later to check in on the wheel, still not there. The following day I called to check in and was informed that the wheel was messed up and they could offer me a refund. Great for the refund, but waiting over a week and cancelling many plans due to needing a vehicle was not something I appreciated. Overall, I do not recommend due to their lack of communication, honesty and disregard for other peoples schedule. This all could have gone differently if communication was present.

They r awesome! Saved my bacon too. Very professional, certified by DMV to inspect my foreign SUV from the coast (county inspections differ, who knew?), got me in and out quickly so I could get my tag sticker renewal within the hour as the holiday loomed. I had been to three other places and called four others no one could do it. I am very grateful!!

Went to get my truck inspected and I will go here every year! Very nice staff!

Very fast inspection I was out within 15 minutes

Great customer service

Great job. Took my vehicle in for an issue that was minor, in the end. Didnt even charge me. Super fast oil change as well. Will be back soon for tires.

They have always done good work for me. Decent prices.New update 3/18/19 and rating droppedHad an alternator put in on a warm Thursday. Cold Saturday and I had no heat, added antifreeze and had heat. Thought maybe they forgot to put antifreeze back in, easy mistake and fix. Monday morning had no heat again. Take it to the shop and see what is going on. Comes back that the radiator is cracked and leaking heavily while driving. Talk to Josh Idol and he denies an responsibility for the radiator issue. Then kicks me out of the shop and runs to the back. So beware that this location will deny they caused any major issues and will then tell you to not ever come back. Even if you are a loyal customer who has spent thousands here. I would still trust them for inspections and oil changes though, and the ladies at the front are great as always.

My daughter is at Appalachian State and needed a car repair. They answered all our questions and the service was quick and at a reasonable price. Will definitely use them again.

Fast friendly service

I stopped in at lunch time for an inspection and they took me right away. I was in and out fast! Nice people!!

We live in South Jersey and my daughter goes to grad school at Appalachian State University. She first went to Idols to have a tire repaired and spoke of the pleasant people who run the establishment. She developed an exhaust leak and I called to see if they could fix it, which they can. I was quoted a price which was fine for the job, but when the job was done the price actually came down. I was told it didnt take as long as first thought, very honest people. Im going to send my daughter back for an oil change, and any other auto issues that might come up in the future. Its reassuring to know that there are honest people, like the people at Idols, who will take care of my daughters needs while she is far away from home. The next time my wife and I visit Boone we will make sure to stop in and say hi.

Great place to get tires and oil change. I hope I dont have to get my car worked on but If I do this is where I would take my car. They have been good to me.

They do great work and have fair pricing compares to other mechanics in the area. Always consistently awesome customer service. We trust them with both of our vehicles.

Absolutely nothing but helpful. They had great communication and the cost was nowhere near what I thought it would be.

I went in for a simple inspection, they charged me for adding oil and replacing a taillight bulb( which the bulb was not replaced [dust still on the bulbs, untouched]). They also overfilled my oil.1/5 terrible scamming.

This is a family owned business. They are customer service oriented. Very courteous and helpful.

Always great service always make sure everything is taken care clean job

Quick service and fair prices

At other locations they will charge you for looking but if you dont need any work done. I was charged full price for a full-alignment when my car was already aligned. Fortunately, I went to my car first where they had placed the paperwork conveniently. When I commented after reviewing the paperwork, I was told well one of them was slightly out of line but everything was in the range before they made any adjustments. They slightly moved things so they could say they did something. I will NEVER give this place another cent. I wish I had looked at the reviews beforehand.

Very professional....makes appts at your convenience....

These incompentent people changed the wrong caps on my perfectly working car, causing over $700 in damages to my engine. After contacting the owner, he repeatedly said well dont fix it thinking Ill pay for it because I wont, not my problem when it was his work that damaged my car. Dont trust this jerk with your cars!!

Always great service. Friendly staff. Very fair prices. Been coming here for a decade.

Always fast, good pricing, honest service. Ive used Idols for years.

Extremely dishonest.Idols charged me about $350 for an $85 part. Its my fault for trusting them, but I will never, EVER go back. Id advise caution when dealing with them unless you know what a fair price should be, because they will not treat you well.

Great service and always so nice!

Excellent service, great work from responsibleReliable mechanics. I have been doing businessThere for over 20 years

Nice people and waiting room, but didnt fix my leak.

Great people here. Honest, reliable and reasonable prices.

Without a doubt the best mechanic shop in town very honest and reliable people with a great price

They are very nice, quick and will go out of their way to help.

Great service, price and all in a very timely manner

Always great service, fair prices, nice people.

Workers didnt want to assist us

Helpful and good prices... Also you dont need an appointment for an inspection unlike most places in Boone.

Great prices and great service

Horrible place. Crooks

Got a great deal on some used tires

Went for a headlight bulb replacement and told it would take 1hr and cost between 60-70$. 4 hours later it was ready and I was charged 140.Scammers

Great vale for the work they put in.

Friendly good service

Great tires and service.

Honesty is their policy, highly recommended!

Top notch customer service

Excellent- very pleased

Very friendly, honest people!!

Poor customer service. Staff was rude. They refused to inspect our car knowing it would fail. Taking our business elsewhere. Will NOT use them again.

Really nice people there

Josh - thanks for making things right.

Great customer service!

Great prices, fast work

Very prompt service

Get your car fixed and done professionally,, Idols Tire Center,

Quick in and out.

Awesome place, quality, and service

Service was excellent

Honest, good work, a miscommunication every now and then.

Knowledgeable mechanics

Over priced!