Waiiiiiiting at the counter in mpls. Nobody is at the counter and 2 people behind me in line. I have a reservation! Other car rentals people have come and gone already!

They corrected my price and gave me back $384 biggest problem was having to wait on the phone for 3 to 5 hours 2 to 3 times to get ahold of a customer service agent. Thank God for an agent named Cherie.

If i can give negative stars i would in a heart beat. I made my reservation months ago, now i fly across the united states to find out my daughter and i are stranded along with dozens of others because you over booked? This is horrendous customer service and completely unacceptable. I can sit here for 6 hours till you close in hopes of getting a car, but chances are slim. Great way to start a vacation!

I dont recommend this car rental. First when i went in to pick up my car they didnt have the car that i booked so they ended up giving another car. I paid for total 3 days in the car. It picked up my car on 11/16/20 at 8:30 am and dropped my car on 11/18/20 at 3:30 pm. When i return my car my total was suppose to be $247.50 but they charged me $502.98. Which is double the money. I picked this car rental because they showed me cheap options but after using it they almost doubled the money.I called them twice to ask that what was the problem with charging me double? They said they are absolutely sorry and they will refund my money in 12 day on my car.16 days late i never get a call from them and when i call them they reply that they cant issue refund cause my car came in late. I clearly told them that i didnt pay for 2 days i have paid for 3 days but they never listened. Even in the receipt it clearly says that they are gonna charge me for 3 days but they ended up charging me double.All i wanna say is that this car rental is a BIG scam. They show you cheaper price but they get you after you use their car.

Pickup at this location is TERRIBLE. The signs pointing to the kiosk point the wrong direction. When you finally find it (on the 3rd row rather than the first) they tell you to go to the kiosk next to the elevator. Where you ACTUALLY need to go is inside an unmarked grey building.The Thrifty kiosk inside is closed, so you have to go to yet another kiosk. They have ONE person working to cover multiple car rental companies, and despite claiming their cars are located on site, you have to sit and wait because they are actually stored elsewhere and they have to be cleaned. They don’t begin cleaning them until you check in at the counter. There are ZERO cars that are actually ready. The wait time to get your car after you check in at the counter is over an hour.Pay more and pick up somewhere that isn’t at the airport.

Was not customer friendly.

👍

I rented a car that was supposed to be returned on Saturday 10/3 at 3:40 p.m. I returned it at the Thrifty Rental at around 1:00 p.m. on 10/3 and flew home to Colorado. Then, on Monday, I started receiving calls that the car wasnt returned. I called the number specified, only to be told that they would check into it and would send me an email within 48 hours. Instead, all I received was an automated message each day stating that the car wasnt returned. I called again on 10/9 and spoke to Kathy, who told me that she would check into it. The next day I received another automated call. I have never heard from Thrifty at all except for these automated calls. It seems like, in a day of GPS on all rental cars, the car could be found and seen that it was obviously NOT in Colorado, where I live. Instead of checking that, $60 was taken from my account each day until I was forced to cancel my card. Thrifty owes me an apology, and at least $500 that was taken without my consent after the car was returned. I have threatened legal action, and will not stop until an acknowledgment is made that I do not have the car anymore. I will not rent from Thrifty again, and I will make sure that all of my friends and family know of my predicament with your company.I called Thrifty at Raleigh-Durham to try to settle the matter, and was hung up on 3 times after selecting different options to try to get through to a person. Extremely unprofessional!

Huge thank you to the dignified female desk agent working late Thursday night, Jan 9, 2020 at Birmingham International airport who turned a series of day-long plane delays and changes into a reassuring experience of kindness. That lady proved to be an angel.Thank you!

0 stars!The overall experience with Thrifty was TERRIBLE from the reservation to the customer service, it’s all TERRIBLE!!! I was provided with the totaled reservation amount, all to receive a completely different actual counter amount. I WILL NEVER USE THRIFTY AGAIN!I hardly ever do any reviews but I felt a need to share this and have others aware!

When arriving to pick up the car they claimed my rental rate was not correct due to change in the tax rate. When I stated the rental agreement was made two days ago and the staff removed the extra charge.When returning my vehicle the rental company did not have anyone posted for returns. It is not uncommon since they operate with minimal staff. The sign states to take the keys, lock the car, and then they have a key drop box. Apparently they do not check the box because they are stating I did not return the car until the following day to trigger a late fee.The number listed for this location according to google only rings until the line disconnects. Disappointing customer service and every attempt to charge more.Called the main thrifty support line to dispute the charges. I have been told that since the charges were made today the charge cannot be refunded a dispute ticket to review the charges can only be made. Hopefully this experience will help you if are considering a rental in the Birmingham area.

Called 2 times with no answer just keep ringing....Sad.

NEVER RENT FROM THIS PLACE!!!! You get what you pay for!! Pay the extra money and go with a more reputable company. I got a flat tire out of town from where I rented the car so I could not use the spare to get back since it was a long drive. The company made me pay to fix their tire!!!! I will never rent here again!

Wish I could give it zero stars. After a long day of flight delays and storms, I finally get to Birmingham. Ready with my reservation and I do the paperwork, and, sorry, there are no cars. So I wait. With six other people. Five. Ten. Fifteen minutes. Avoid Thrifty at all costs. Not worth the discount you may get.

Both my pickup and my drop off experiences left a bad taste in my mouth. At pick up, not once, but twice did the employees give away the car they were planning to give me. I’m not sure what the other was but there were around 5 of us waiting for close to an hour before we were able to leave with vehicles. From what I gathered from those around me, everyone had pre-booked a car. So it’s not like our arrival was a surprise and they were having to rearrange. When I was called up to the counter to be sent out to the outside counter to get keys, the employee was way more excited to talk to her friends than to help me. Then I got outside to pick up the keys and they go wandering off to find it. Only to come back and tell me that they were getting a car pulled around for me as they had given it away. The employee tried to frame it as a positive thing as she had gotten me ‘upgraded.’ At this point, I was more than frustrated and just wanted to get out of the airport. I had hoped returning the car would be a better experience. Boy, was I mistaken.Upon returning the car to the airport, the signage is terrible. So I ended up in the wrong space. Like the return signs pointed at a chain link fence for the direction you should go to return the car. I finally found it. But no one was there. So I parked the car and went to go inside. I got sent to a few different people before someone was like ‘no, you have to move the car here. We can’t accept it over there.’ I offered her the keys again and she told me that she couldn’t accept them, even though I told her the car was by their signs and in the parking lot and this was a signage issue. This was the same employee who told me she had gotten me an ‘upgrade.’ Another one of the employees realized I was frustrated and goes ‘come with me. I’ll go get it.’ So we walk off to the car. Well, turns out, I’m not the only one that had this problem. They were able to leave the car behind and get on to their flight. I went to give her the keys and she goes ‘no, I need you to follow me and I’ll show you how to take it back.’ She gets in the other car and leads me out of the parking deck, but not before she almost backs that car up onto the car I was driving. She leads me back in to the “proper spot” that is labeled hertz and in tiny letters underneath it has dollar and thrifty, while their big signs point off into the distance about returns. Once we get back to where they want the car, she doesn’t get out. Just sits in the car and waits for someone else to walk up. She rolled her window down. And I asked if I should just leave the car on. And she mumbles something about someone else coming to check me out and give me a receipt. The employee who told me I would have to move the car shows up and checks me out.I would much rather pay any of the other car rental companies in the airport twice what I paid for the car as my experience was terrible. I will never use this company for a car rental and will encourage my friends and family to do the same.

When I brought my car back to the airport on the 26th of December, the young lady with the beautiful black horned rimmed glasses was so friendly and professional! She definitely needs to be in management training. I didnt get her name but her attitude spoke volumes! Alabama is my home and I am here from California! I got great help in Atlanta also! The car was expensive in Atlanta!

Ive had nothing but great experiences with them. Its so easy to rent from them. They dont take you through the hassle like all of the other rental places.

These people are fantastic. They get me in and out every time with quickness and its hassle free. I highly recommend anyone to do business with Thrifty Car Rental at the Birmingham, AL Airport

Jerica was very helpful and friendly. Great experience and will rent from them again!

Have had many rentals thru Birmingham Airport location over past 3 years because they usually have the best rental prices even though it wasnt always a pleasant experience. Over the last 6 months Theifty seems to have overhauled both their car rentals and employees here. Now their cars are so much cleaner and newer models. Their employees are now friendly and helpful. Such a better experience now. Much easier and quicker to get checked in and out than it used to be.

None available in garage upon returning my car. So I left the keys in the box like the sign said to do. Now Ive been hit with a bill double what I was told upon renting the car all because you dont staff available to check in cars when they were dropped off.

IM TRYING TO SAVE YOUR TIME AND MONEY! PLEASE READ BEFORE RENTING FROM HERE!I dont even know where to start after 5 phone call attempts to resolve a $535 overcharge on my credit card. I rented a car for 2 days but was charged for 13 days. Since their customer service has refused to help me, I started looking through my paperwork thoroughly and immediately found the incompetency. I checked my vehicle in with Aerial but my receipt shows a different customer and different license number.Now, I pointed this out to their customer service/billing department and you would think they would be able to resolve it, right? Yea, okay. The rep hung up in my face after I said I would not get off the phone until I speak to someone who can resolve the issue. Great customer service (sarcasm)!Well after making my 5th phone call, I was told Id have to make another phone call related to the same issue and have to repeat the problem over again. You would think they would have common courtesy to forward the issue to the appropriate department or person, but noooo the customer has to make repetitive phone calls without an outcome in sight.

Rental car was perfect, no problem there. On the other hand, my handicap tag, holder and car insurance card was discarded, taken or whatever, was not returned to me as of this date. Please! Whoever clean the car that I rented, find and return the items to me. Thank you much.

Jerica, was absolutely the best customer service agent that we have ever experienced..thx so much

DO NOT use these people. They are scam artists and will take your money. I was not able to get my car and they refused to give me a refund when I didn’t even come and get the car!! The woman and man that were there for rude and so unhelpful and the people over the phone were no better. DO NOT use these people they will take your money

Good vehicle, bad brakes. I think they are warped. I told the rental return guy.

I have been waiting a hour to get my car. Its pretty frustrating listening to people who have come after me get upgrades. Never again will I spend a dime here.

Travel tip, dont use Thrifty. Had a blow out saturday night, no spare, they have yet to get the car or bring me another, today is Monday!!!! The car is stuck in a parking lot. Left stranded. They have their money, why do they care? Paid in advance for 3 weeks and have been able to use the car 2 days. HORRIBLE. None of the reps I have talked to speak good english. All they do is push me from person to person. Customer service will not give me a number to the local office, claims they do not have it. They want ME to pay for a tow truck?? WHAT? Shouldnt have crappy tires on cars you rent. You should have sent someone out Saturday night with a car for me and to take this one back. How do you not have a spare tire in a rental? Beyond frustrated. You best believe I better be getting a refund for all these days I am stranded. Once they said they would send a tow truck to get the car, but I would have to come in for another car. Seriously? NO CAR, how can a customer come there, wouldnt be renting one if they had one.

Easy, hassle free rental experience...the reservation process is simple to use..overall perfect experience!

I had a great experience with Thifty. I lost my wallets and wristlet in the truck i rented and they return it with everything in tact.

Came here yesterday and the customer service was terrible. The clerks were both very unhelpful with the problem I was having with my card not swiping, unwilling to look for any alternatives, and made me feel like a burden. Went to the Budget next door and the lady there was the exact opposite and found a solution in no time. With a smile I might add.

I was at the airport waiting for someone and we needed to rent a car. The customer service was absolutely terrible! We had reservations but there werent any cars at all. All of us waited an hour and we ended up getting a taxi because there were no cars available !!!! By the way this all happened from 10:20 to 11:30

Convient airport location, shortest lines of all rental companies

Great vehicle, good gas mileage and good rental rate.

Best out there price eise

They hold your deposit and take forever to give it back and then when u call they hang up on you and you have to call another department just to speak to the right ppl totally unprofessional

I was given excellent service

Fast, cordial, and easy. Enough said.

Friendly reps, had a wait time due to car wash breaking down.

Even booking and pre-paying directly though Thrifty, theyll double the price quoted at the desk, assuming theres staff there at all.

The overcharge twice the price. Do not rent from Thrifty. I rented in Birmingham Airport gave me a quote an overcharged me.

Don’t answer phone