Cant recall exactly

I reserved a standard sized car through Expedia, with a pickup in Atlanta, to use for 5 days. I flew in at 2pm, no car available for atleast 2-3 hours - Ugh! They placed my name on a waiting list, to text me when a car was available; never received the text. I went down to Alamo and rented a car, glad I did. Bottom line; small car rental agency, so not enough cars in inventory - I will never rent from them again. Good Luck!

Outstanding service in Birmingham Alabama, great attitude, great service... Will definitely be back

Easy access to rental car facility from terminal/gates. The paperwork process was also expedited by our reservation prior to arrival and access to the parking area is easy as well.

I rent cars all the time for business. I have a rental car for an average of 20 days a month. I have never had an issue getting a receipt emailed to me from any other company. I dropped off my car at Payless on Friday at 4am. It’s Sunday and I still don’t have a receipt. I have called 3 times. No one can speak English. Every time they tell me it will take up to 4 hours to get my receipt. What? I can send an e-mail in 2 seconds, why does it take them 4 hours. I can’t expense this $500 rental car without a receipt. Every other rental car company has my receipt to me the same day before I even board the plane. I will NEVER rent from Payless again.

Don’t rent from Payless. Should be called Paymore. They charged me 4 days for 2 days and 2 hours. they couldn’t explain why. Called customer service 3 times. Finally got an email saying that because I was late those 2 hours then there should be extra charges. rent from somewhere else.

I had an awesome experience with the Manager, Kayla. She handled a situation that could have gone very badly for me with such professionalism and customer service making me almost cry from her graciousness. Payless obviously looks for and is able to retain high quality people who care and know how to grow the business!

Horrible! Be very careful on renting with this company. I rented a car for 11 days and final charges were $632.00! Ridiculous! It went from a daily rate, to a weekly rate after the fourth day I had the car. The original price came to $1,030 which is sickly. I wouldnt rent a wheel chair from this place. Best thing I suggest is rent from one of the major car rental companies, because payless is not true. It should be pay more.

I had no problems with this agency and the car was fine. However, it doesnt seem to be as well run as other agencies. When I went to get my car, their computer was down, so the agent had to do all the paperwork by hand. Also, I had used Hotwire to reserve my car, and the agent didnt really seem familiar with how to process Hotwire reservations. No big problems, though. It just ate up some time.

They got me a cheap car. It was fine.Afterwards, it seemed like contacting the circus. When I got to the airpot, I left two items in the car (always check, my mistake) and called the Payless desk to ask them to ship me my materials. They were very pleasant and assured me that my things would be shipped - no problem. BOY, WAS I WRONG. I called 6 days later wondering where the package was, and was told that the stuff is gone. These belongings were very important to me, and I have been greeted with nothing but apathy from the other side of the phone. Someone from Payless in the garage stole my items, after the company said that they would be accountable for them.Two stars is generous.

Payless rental was great one problem when dropping off vehicles on off hours drop box for keys should be more easily located took me half hour for key drop off

DO NOT, I REPEAT DO NOT RENT FROM THIS CAR COMPANY. they seek a way to charge you unnecessarily and they have absolutely no way of providing you with proof of how your money was spent. I asked for a receipt several times to show me a breakdown of how the fees daily rate for the car etc and for days I called several times and was not contacted once. Thousands of dollars were deducted from my account and I was told it was a system error. The representative had a very shallow explanation as to why the money was taken and I had to wait for over 24 hours to get any of my money back. According to what she explained several customers were having the same issue. Save yourself the hassle and inconvenience and go somewhere else with your business.

Very friendly and quick service!

They wouldnt allow me to rent car with debit card

Bad service