The guys were fantastic! I live in a condo and the dryer vents are wonky, they went above and beyond to make sure it was done correctly! They were pet friendly as well. Highly recommend 👌

The techs were on time, friendly, and knowledgeable. They willingly answered all my questions and they were pet friendly, efficient & clean. Definitely recommend.

The receptionist was friendly & went out of her way for me. The technicians came early; and they were friendly & knowledgeable. The final price was exactly what was quoted & the service was guaranteed. I will definitely use them again!!

On time, very professional, and very clean! No mess was left behind, and chimney is good to go! Absolutely will be using them again! Oh and the lady that I talked to that scheduled the appointment was super nice! All in all 5 out of 5

Did not show up I had to leave my work in downtown to meet them in hoover they did not show up then the guy called after I came back to downtown said hell be there in 30 min went back to meet him never showed up called him did not answer called the office did not answer. very upset

Had an excellent experience with the techs that came out. Profesional, clean and quick! They made everything about my fireplace and chimney in our new house so much nicer and safer. Very please with the service and would definitely recommend them.

I can’t leave 0 stars.I had what I would call a serious event take place. It placed my wife in a horrible situation at our home when 2 technicians were there. And she was alone.After this ‘event’ (and I was out of town for work that day), I called and spoke to an owner. She said she would be calling me back after she spoke to all parties involved.I never received a phone call. But 5 days later I did receive a credit card transaction, that paid them in full.This tells me that they deem the behavior, demonstrated by a technician, acceptable.I’m giving them until the end of the week to resolve it. Or at least communicate their position.Do NOT use this company.Edit: I spoke to the owner. Long story short, she said that they are standing by the service that was performed. When I asked her to clarify what Service meant, she only spoke of the act of cleaning the air ducts. The other theatrics & behaviors by their employee/technician, that my wife had to deal with, apparently arent included in their definition of service. The technician behavior (when not cleaning) is acceptable to them and warrant full asking price. So if you are ok with them cleaning your air-ducts; attempting to steal your tool(s); having to call them out on it; only to be treated as though nothing happened...this company is for you. All others....stay away. Including those who use Freedom Heating and Cooling (as of 7/14/20 this company is who Freedom currently contracts air-duct cleaning to; so make sure you request a different provider).

I had a great experience with them performing a chimney sweep and chimney inspection on our new home. Technician was very knowledgeable and helpful in clearing out the old mortar clogging up my damper hinge which hasnt been closed since built in 1969. I will use them again for future chimney sweeps.

Love this company. Technician came out and gave me an honest and fair estimate for a new gas furnace. Installed the new furnace with no problems. Great customer service. Will definitely call them in the future.

Mad Hatter did a great job for us. I called one day and they came out the next day. The tech communicated with me the morning of the appointment and he was friendly and on time. He did a great job of cleaning out the chimney and explaining how to prevent problems from happening in the future. We will definitely use their services again and highly recommend them!!

Unbelievable. The owner told me how to DIY rather than trying to charge us for a new dryer vent booster fan (like another service in town tried). Instead, I chose to have them come out. They not only fixed the booster motor, but they came back the next day and cleaned the dryer duct, motor, and second leg of the duct run... and all for the regular, reasonable cost of dryer vent cleaning. I’ll be calling them again when it’s time for HVAC duct cleaning and chimney cleaning!

I called them for a quote and they were very informative

Very responsive and knowledgeable. Honest people and hardworking! Highly recommended!

Love them did a great job with helping me and my husband find the best option on replacing our Heating and Air system. Very respectful and knowledgeable about the unit we got from them. Would recommend to anyone needing a new ac system.

HIGHLY recommend! After researching multiple companies, they had the best price for air duct cleaning by far. The technicians were early, kind and very informative. They did a thorough job cleaning to the point where we could even tell a difference the following day. We also had some troublesome issues with our fireplace and furnace which they went ABOVE and BEYOND helping our family fix and gave us in depth information about how to proceed which could have very well saved our lives. I am so thankful for this small investment in the health and safety of our families lives! Will be using them in the future for any and all of their services as well as recommending them to anyone that needs air duct cleaning or fireplace cleaning, etc! Very honest, kind people.. I wish we saw more companies like theirs these days.

First, a compliment: The gentlemen who came out were both extremely kind! Pleasant and easy to work with. What disappointed me: A. They were about 40 minutes late, B. They spent ten minutes (or less) actually cleaning the chimney (with a vacuum), and yet C. The cost for the service was $189. The price seemed a little steep, so after they left, I did some research, and the price they charged should have warranted something like a 30-45 minute deep clean. And if a deep-clean wasnt needed, the price should have been closer to $125-130.

They were to be here this morning and no call no show.My daughter in law’s, Mother had them clean her chimney and was pleased.Guess we will have to find someone else!

Worst customer service ever!!! I’ve had them scheduled for over a month to come today between 12 and 12:30. I called at 1 when no one had shown up or called and let the receptionist know that I needed to pick up my daughter and would be back in 10 mins. We have an outdoor fireplace and I suggested they could start there. I returned within the 10 mins, and still no one. I called back at 3:20. The receptionist said “due to the rain, they weren’t cleaning today.” It has been raining heavily all day and she’s just now telling me this AFTER I called her!!! I suggested this would have been helpful earlier when I called or even to let me know before then. Funny how earlier they were out on jobs. They’ve done good work for us in the past, but sadly, we’re moving on. Our time is more valuable!

They showed up as scheduled and we super helpful fixing an issue created when our house was updated. Technicians were super friendly!

I’m not sure what might be going on with this company, but today is the 2nd time in 2 weeks that I’ve come home from work early for a scheduled appointment & they didn’t call or show up. This time we took the extra precaution of my landlord calling again 2 days ago to verify & confirm that they were coming today, and still no one came or even called to say they were going to be late or not show up. Highly disappointed. :(

COMPLETELY SATISFIED. The owner and his helper were very honest, professional, and timely in their work. They told me the chimney is in excellent condition and they only had to clean it. It was worth every penny I spent for the safety of my home.

I cannot say enough good things about Terry and his team who came out to clean my dryer vent duct. They were so very professional, wiped their feet on their rags each time they entered the house. They cleaned up behind themselves for things I am not sure I would have after myself. They use a method to clean which involves an air compressor and blows out the line completely. He also told me that other companies that may just use a brush often have more problems shortly after because it balls up the lint in the line and they (Mad hatter)are called out to fix this problem. I highly recommend Mad Hatter on the front end and I will definitely use them again!

The first thing that made me choose the Mad Hatter was the price they quoted me for my dryer vent cleaning. When they came to my house they made sure there shoes were clean (it rained all day), when they were not clean enough he took his shoes off at the door. They fixed my dryer without any delay. When I asked them to evaluate my fireplace they showed me how to prevent heat or cold drafts from coming in. Very happy with the service and will use them in the future.

VERY satisfied on all accounts!Spring of last year my wife smelled smoke in our living room after a rain, and we called Terri (owner? of Mad Hatter) to inspect our well-used wood-burning fireplace insert. Terri told us how to get insurance to cover repair costs for our cracked chimney liner, which he determined had come from a chimney fire. He repaired the chimney and his fix has stood the test of time as we used the fireplace all last winter.I was impressed to see him go the extra mile to have a custom metal boot made to fit my chimney with precision, to beat the estimate he gave me by re-evaluating his solution half-way through the repair, and, in the process of installing a chimney cap, to inspect and re-seal other (unrelated) pipes coming out of my roof. It is rare to find someone who truly cares about their work and their clients, and working with Mad Hatter was a breath of fresh air (no pun intended).

No shows for the 2nd time on a very small yet critical job.

Highly recomend the Mad Hatter. A breath of fresh air to have a service provider show up on time everytime, be reasonably priced, and provide a great service. I will be using them whenever I can. Technicians were very friendly and from top to bottom was a great experience.

No response.

There crooks know someone that use to work for them says they faked cleaning air ducts

Did not make it to the appointment