6/16/21 - Fridge Breaks in our rental property.Spent the next two days trying to get warranty info. Sears system is down.6/18 - Set next available appointment for 6/26. System still down, so no warranty info. Booked a rental fridge so our tenant can still keep food and feed her family.6/26 - Tech shows up. No documentation provided for visit. Charged $1122.27.6/28 - Fridge still not cooling. Book next available appt for 7/1.7/1 - Tech shows up (after mistakenly sending us a cancellation notice for the appt.) No documentation provided for this visit. No idea what they did.7/6 - Tenant reports fridge still not cooling. Book next available appt for 7/13.7/11 - Paid for more time with the rental fridge because apparently the 4 week min was not long enough.7/13 - Tech shows up, and we finally receive some documentation, but wait! Its all zeros and no notes, so we still have no idea what they did to our fridge.7/16 - Tenant reports fridge still not cooling and now the freezer is broken, too. Called customer service for help, and while the woman was pleasant and professional all she could help me with was booking our 4th appt for 7/26 which was the next available.7/19 - Paid for more time for the rental fridge, because Sears has not been able to provide the service we paid for during their 1st visit. (This is week 6 on the rental BTW. Sounds like enough time to me when they havent had to order any parts up to this point.)7/26 - Tech arrives and we actually got paperwork on this service call! They replaced the condenser.7/29 - Tenant says the fridge is working!!Oh wait...8/2 - Tenant reports it is broken...again. Back to not cooling. Gave up on Sears and tried another company. They said it should be under warranty and cant work on it or it will void the warranty. (Thats a different days problems.) Paid for two more weeks (9 weeks total now.) for the rental fridge while I try to figure out what the hell to do.8/10 - Book my 5th appt with Sears. Yes, you read that right visit #5! The next available appt was 8/24.TL;DR - I have spent 2 months, coming up on 5 tech service appts, and $1471.26 to still have a broken refrigerator, and a refusal from customer service for any kind of reimbursement. I must be made of money, and dont have bills to pay or a family of my own to feed. Thanks Sears. Thanks a lot.

Have had 2 appointments with 2 no shows!! And was suppose to come first thing this morning and looking like it will be #3

I use Sears because I know my Appliance will be repaired.

Havent even gotten to the part of getting a repairman out. Couldnt even do that. Called and talked with a outsourced Asian lady with dogs barking in the background who insisted on me giving her my cc number in order to have a technician come out. Im not giving out my cc to an outsourced Asian lady with dogs barking in the background. Im paying cash! I have the money but they didnt want my business apparently because I wont give out my cc number. They have a bad rep anyway as I can see in the reviews so I will call a local company in Biloxi, MS who wants my business.

Terrible experience. After hours on the phone, being told my part was under warranty, they rescheduled my appt. for an appliance repair 5 times over 3 mos. When the service tech finally did come, he said I had no warranty. He himself was very good - none of this was his fault at all, but the entire department, including the phone reps, is the worst service Ive ever had to deal with.

Very knowledgeable and attentive and clean to the problem

When our freezer died, we were impressed that we were able to schedule an appointment the next day. The repairman arrived on schedule and figured out the problem quickly. Courteous and professional. Great service!

Letter sent to Sears on 9/24/19....still no response over a week later.Im writing you today to express my dissatisfaction with our Kenmore side-by-side refrigerator that we purchased 5 years ago. The ice maker and water function just stopped working. We scheduled someone to come out (took a month to get an appointment) to look at it thinking it could be something easy like a clogged line or similar, but nope, not that easy. Apparently it is a void in the insulation within the unit that freezes up the water reservoir and prevents ice or water to flow. And guess what? Sears/Kenmore was fully aware of this defect!And, since we did not purchase a master protection plan (for hundreds of additional dollars), we, the customer, who purchased the product expecting it to last for years, would have to pay out of pocket to get this repaired!Or, we could go ahead and purchase the master protection plan, wait a few months and then have the repair person come back out and get a whole new refrigerator since this one would be out of date and more expensive to fix. Thankfully, my parents raised me better than that and I believe in what goes around comes around so I would never be that mischievous.It is absolutely disturbing to me that Sears would knowingly have a product out there that is defected, not say anything about it, and then not repair it when it breaks!I have a 22 year old GE refrigerator that is still going strong in our garage, but a Kenmore only lasts 5 years? Absolutely ridiculous!I will expect some type of response to explain how an appliance costing $1979.24 can only last 5 years.Extremely disappointed.

Do not use this service! They can come right out and take your money but two days later when the repair didn’t work-.they can’t come out for weeks, won’t answer the local number and your Money is not refunded! Consider yourself warned!!! This is NOT the Dependable Sears that you grew up with as a child!

The first technician showed up, looked at the refrigerator due to it running all the time and only keeping the inside at 44 degrees. Then left to make a call to a fellow tech and came back and said that their is a air baffle that is not working right and that we needed to order a part. Pay half the bill, part comes in and I schedule the next tech to come out to install, he takes everything out and opens up the inside of my re-fridge, which the first tech didnt do and showed me that it was all the way open not closed and that he wanted me to shut off power, we did and everything worked just like it should. He installed the new part even though the old one was working put it all back together collected the rest of the bill and told be to call if that didnt fix it. So now my refrigerator is still at 44 to 45 degrees and I am out $400+ dollars.

No service performed appointment was cancelled due to part never received. Part no longer available.

Charles was very courteous and professional.

The Serviceman arrived in good time and successfully got my riding mower working. He replaced the battery and replaced a safety switch that was designed to prevent starting when the cutting blade was engaged.He worked quickly and I did enjoy a few pleasant words with him before I left him to do the job. Yesterday I used my mower to cut a part of the yard bur need to wait a few days to finish before some parts are adequately dry.My only complaint is that I did have to wait some days for the appointment.

Both Sears project consultants who came to do the estimate were professional, knowledgeable, and seemed honest in their appraisal and recommendations. Even though I dont currently need a new roof on my present home I am considering have them do the roofing on a home I am building as well as using Sears windows based on their visit and presentation. And on their honesty in recommending that my current roof is good for several more years.

I have to say they were prompt and came in and got my dryer started again. The only reason I did not give 5 stars was because even though she fixed the main problem of the dryer not working, she did not investigate the squealing noise. She kind of made it sound like that would probably need to be another call. I dont know and neither my boyfriend or myself could figure that one out. So, we did our own investigation and found the issue to be a loose cap.

Loved the online request for service and follow up texts and messages regarding repairman arrival within the reasonable time span. Repairman was friendly and efficient explaining what he was doing along the way of repair and remedy. Will definitely use Sears Appliance Repair Services again as necessary for all my appliance repairs!

The guys were great. Efficient and polite. Left the house like they found it, only cooler. Thank you. Cody and James were quick and didnt bother me while they were here. Id use them again.

Our water heater burner and pilot keep going out. Have to relight pilot 3 times to get water heater temp up to where it should be. Sears tech came out and vacuumed the burner and pilot. Charged us $128. Pilot was still out when he left. No improvement. Set appointment for next day. Same tech came out. He couldnt figure out the problem. Talked to some expert on phone for 20 minutes, then told us the water heater is worn out and said we need to replace it. Charged us another $84. I am an old electrical engineer. I can understand how water heaters work and I suspect the thermocouple is bad but I am too old to be replacing it myself. Instead of paying someone else to come and look at it, we found a good appliance dealer who will replace the water heater next week. In the mean time I keep relighting the pilot to get enough hot water to get by. I definitely dont think I should be paying for the first visit from Sears ($128), and really I shouldnt be paying for the second visit since the tech clearly didnt know what he was doing.

It was easy to get whole of Sears, easy to set up the appointment, and it was extremely easy for him to repair! It seriously probably took him longer to drive here than it did for him to fix what was wrong with my washer! Excellent! Thanks so much. I am sad that my washer wont qualify for this service in the future but we have coverage for a year now with the warranty so that makes me happy if anything goes wrong! Great Job

Repairman was skilled and cordial. He arrived, assessed and finished the job. Doesnt seem like much reading it, but try to get this experience on a regular basis these days and Im sorry to say utter and thorough disgust will be yours to behold.Thanks.

Chad the Sears Appliance (washer) repair man was courteous, friendly and did an outstanding job repairing my washing machine...same-day efficient repair service. Hes definitely a big plus to the Sears organization and because of his work Ill definitely recommend Sears appliance repair service to my friends as the first place to contact.

Adam was friendly and very competent. He explained everything and we were told to call if we had any problems. Am very happy with the service I received.I do think the wait time for repairs is too long.

Repairman came to my house on 9/11/19; diagnosed the issue, ordered the parts, and scheduled to return 9/24/19 between 8 a.m.-12 p.m. I sat here all morning and at almost 12, called to see when she was finally going to be here. I was connected with someone in a call center in India and after speaking to him and his supervisor (also at the call center in India), I was informed that the technician had no intentions of coming today because not all of the parts had come in yet. Unfortunately for me, I have already paid them the $419.19 & stayed home all day so there is literally nothing anyone can do for me. I have spent the last 30 minutes on hold after calling the local Biloxi, MS # but still getting the call center in India because you cannot talk to or even locate a local office. They couldnt even find the local offices in their database. Basically, I have lost an entire day of my life, am still out $419.19, and still have a broken oven and there is literally zero accountability whatsoever. Next time, I will save myself the money and trouble and use a local repair service. No wonder Sears is closing stores all over the nation!

Very good. Collin Carr did a great job

The service representative was vert personable and corrected my issue promptly. When the part arrived at my home I had his cell number that he gave me to call and eliminate the need to schedule another appointment. He came by quickly and replaced the part.

Good, timely, service...I had a preventive maintenance job done on my a/c. The air conditioner is an 18,000 btu window air conditioner approximately 3 or 4 yrs old. My repairman was on time, attentive and cleaned up after himself. Extremely good job!

John was absolutely fabulous!!!John knew what he was doing and took care of it immediately, with expertise! He even took care of an oil leak for me!!!The first technician, Paul who was sent to my house, may have been fairly new to the business. He didnt seem to have a clue where to find part numbers, and couldnt figure out what was wrong. He was at my property for 90 minutes. He didnt have tools, asked me for paper towels, a flashlight, oil for my mower and was on the phone for 80 of those 90 minutes! I know that he ordered a new carbuerator and a new fuel or oil filter, of which the filter was never delivered to my property. So, a filter was not replaced???If my mower needs further servicing, please send John out to take care of it! Dont send Paul, or someone like Paul, who doesnt know anything about mowers! Many thanks to JOHN!!!

The repairman was very thorough and arrived within the time frame given. I also appreciate the many reminders of the day and time and when he was on his way. Very helpful for busy lives!

Had to order a part, so took longer than expected. Technician was knowledgeable and polite.

Had a problem with my dishwasher. Got the part but the second repairman did not put the front back on correctly. I called them and ask they come back. I had an appointment and waited all afternoon. The young man never showed but did leave a message saying my dishwasher could not be fixed. NEVER AGAIN!

Horrible experience!! I initially had an appointment for July 25th for someone to come look at my ice maker between the hours of 1-5. I received an automated call at about 4:00 on that day asking to reschedule my appointment. No one ever showed up, and I never had any explanation as to why I had to reschedule. The next available appointment was today (8/11/17) between 10-2. So after waiting over 2 weeks, I stayed home from work to wait on the repairman. Imagine my frustration when he never showed up! At about 2:30 I called the 1-800 number I had received in an appointment confirmation email only to find out that my appointment had been moved to 4:15-6:15!! No one called or emailed me to tell me about this change. I had waited around all day for nothing! I had errands to run and things to do, and I simply cant sit around for another 4 hours just to see if anyone might decide to show up! I finally got to speak to a person who informed me that the next available service appointment day is the 28th! No thank you, Sears. Never again. Oddly enough, after I got off the phone and successfully cancelled my appointment for later today, I got a confirmation text alerting me to the change. If only they had tried that hours earlier.I am appalled at how incredibly inconsiderate they are. Such a frustrating experience. I recommend them to no one!

My mower had been running just fine, and one day it just wouldnt start. I checked battery and battery was good. Sears technician came out and adjusted the valves, and performed a silver maintenance on the mower. A week later I found the mower difficult to start, no matter how I positioned the choke. Also, it backfired a lot. So Ive called Sears to have them come repair the repair. They wont be here for 10 days.The grass is getting tall.

Mr.John and Adam was very skilled workers. They both showed me what I was doing wrong and they fixed calibrator with no problems. They were very detailed in fixing the issues.

The technician arrived when he said he would...was very professional and solved the problem immediately..left NO mess. He was extremely courteous and the freezer was back in shape in no time. He also reminded me my maintenance agreement was due to expire in a few weeks and I renewed it so I wouldnt lose it. Very good experience and I wouldnt hesitate to call again.

After 4 different repairmen and 4 different dates for service and first 2 parts being wrong, the 4 trip and 3rd part did the job and the oven now works. Repairman left an invoice showing I saved several hundred dollars by buying the protection plan for $300 but he also listed the 2 parts that were not used and he supposedly returned so I am not sure it was such a deal especially going without an oven for over 3 weeks while waiting for one of the repair guys to get the right part for the repair. Yes it works now but really disappointed in how long it took to get a working oven that was only a couple years old and a Kenmore Elite. Maybe when the fridge or dishwasher go out they will do better.

Very impressed with the expediency and quality of service! The service man not only diagnosed the problem quickly; he suggested ways to prevent a possible reaccurance. Great job!

The repair person did not repair my dryer. Told me that it needed a power cord and they were unable to supply this - so I will not be calling Sears anymore for a repair as their name Sear Appliance Repair is very misleading. So sad that a company that has been around for so long has lost its way in how to provide excellent customer service. I would not have given one star however it would not allow me to post without.

Sears came to repair dryer after ordering a part that was delivered to us. It was the wrong part. Tech rescheduled a part delivery and came to install it, and it was the wrong part again. The Sears guy makes a call and locates another tech 20 minutes away and drives there to get the part and returns and installs it. I call that great service.

Service is ALWAYS great! Mike Distefano is excellent. The problem is the product! Mike has been to my home many, many times to fix it. He does the best he can with what he has to work with.

Technician was professional and very competent. He worked quickly and did the work needed as inexpensively as possible. Those Sears guys are great to call on when needed.

Original problem still exists - door continues to fall open when air drying and effort to alleviate the problem has caused misalignment of door creating horrible noise when opening to full position to access lower rack and then upon closing door. Also, door latch does not catch easily.This is the second service call for a simple adjustment - to keep door from falling open.

Repairman Chad was quick, polite and did an incredible job. I am confident in him and your quality of service I am going to ask for Chad to come and clean my other appliances. Thank you. Janis L Hammons, Long Beach, MS

The service was excellent. On the first visit it was determined a part needed replacement. When the part arrived he returned, completed the installation in minimum time. Since that time we have had ample ice.

The repairman was professional, courteous, and knowledgeable. He did a very fine job. He rates a 10 of excellent!

The gentleman that came out was very kind and fixed her up in no time.He would be welcomed back anytime. !!! Good job

The service was very good. The Technician was very polite, and friendly when he arrived. He explained the service he provided and options that areavailable.

No place close to send parts and pick them up

Took 4 days over 3 weeks to replace 3 parts, that all came in within one week. I had to sit at home 8-5, and the service man showed up at 6:30, in the middle of dinner, with no prior warning. He came twice when he was not scheduled, and did not come twice when he was. Communication between Sears and the repair company seemed not existant, as did communication between anyone, and us. Will never use this service again.

Awful. Their service dispatch is basically useless. I was given a 10am to 2pm window originally, and I was told theyd give me a more specific window on the day. We hadnt heard anything by 12:30pm, so we called. We were given a new window of 3:15pm to 5:15pm, but they couldnt guarantee that either. So they cant promise to make a 7-hour window overall - great service, right?By the way, this is all for their 2nd attempt at fixing my ice maker. The first visit (which they were also two hours late for) didnt fix it either. Ill be complaining to American Home Shield as well, since they are the ones that subcontracted Sears to fix the ice maker.I would not recommend them to anyone.

Technician was prompt and professional.Very polite.Part was replaced and TV is working properly.

Called on 1/9- they could come next day--or the following week- scheduled for 1/18 from 1-5pm. They called on the 18th at 745 that they were on their way.We had taken off work to be there, and could not change. The corporate office was unhelpful as well- only offering to reschedule.Needless to say, looking elsewhere. Waited 9 days because they were supposed to be the best- but not waiting anymore! Will never use them again, and HIGHLY discourage anyone else- unless you have no job and can sit around waiting for them to come whenever they feel like it.

A complete disaster. Instead of replacing my oven, Sears insisted on rebuilding the defective mother board. I told them in advance that this would not work as the parts for my oven no longer existed. After one month without my oven, the serviceman arrived to install the refurbished board. It did not work. Not even a little bit. Instead of honoring their obligation under the service contract, Sears chose to take the cheap way out. Problem is, the cheap way was a flop. I do not plan to renew my service contract which I have had for twenty years. It is worthless. My recommendation to anyone reading this is to consider the fact that Sears is on its way out. Financially strapped and not living up to its promises.

Repair service as no customer service skills. When I have called the center has no customer service. I have to get my lawn mower fixed every two - three weeks for the same thing the belt keeps breaking. Then he lowered the deck and that still not fixed. Been fighting with sears for two months. Better off going somewhere else to get a loan mower.

My washer is still leaking water after 2 repair visits it is still broken with the same exact problem.. Your technicians dont seem to be able to repair yet you force me to have another tech visit before honoring the warranty and replacing this bad unit

The service rep showed up early, fixed the problem, and left us very happy. It was a wonderful experience and much appreciated. The problem is that he couldnt fix the Samsung ice make. Samsung knows the refrigerator was defective from the start. Not interested or able to repair.

The repairman came and performed the work in a timely manner. Also he was very courteous.

.The repairman was very professional and capable! But due to incorrect / shortage of parts, it took two trips to finish the job. Overall am satisfied with the results of repair.

Service man came out to fix ice maker, he put in a new ice maker in my refrigerator and it never worked,it took two weeks to get a service man out to my house and now its going to take another two weeks to get another service man out to fix the same problem as before,if a service man comes out to fix something and dosent fix the problem right the first time, then that customer should be priority number one, not bumped back to the end of the line like I was, I will never use Sears services again on any kind of appliance service, this is ridiculous

We called the repair service and the technician stopped by as scheduled and in very short order decided what the problem was and ordered the needed parts. He said that he would return the following Monday about ten days later. The parts came in as he said but, when the appointed Monday arrived, we received a phone call saying that he would be coming on Tuesday instead. On Tuesday a different technician arrived and rather quickly determined the cause of the problem was different from what the first technician had determined so the parts we received were incorrect. As a result, this second technician didnt have the needed part on his truck but was able to locate on one of his fellow technicians truck near by. In a relatively short amount of time, he had the washer fixed and running again. So, in spite of a false start, the end result is that our washer is repaired and running as good as new and we are delighted with the service.

The repairman did a great job. Nice and friendly. The dishwasher works great.

Spencer came out on time and did a great job,,, he ordered parts,,, was polite and I would be happy if he returned to finish the job .... he smiled a lot which was very nice... Sears is luck to have such a nice person such as Spencer working for them ... he represents the Company well.

Wonderful experience went great it was not a hard fix for your mechanic at all. I was very happy with his work.

The repairman was very detailed and explained what he was looking for during the maintenance inspection process. He explained how the appliances worked and how to maintain them for maximum effeciency.

Very professional explained everything and did a great job.

Working on microwave/convection over the range for about a year, problem not solved yet.home services said it is not repairable.paid $798 .00 for convection/ microwave they will only pay $315.00 toward a new replacement. we will have to put up the remainder of cost we do have the maint contract with sears, the repairmen did their work well but sears customer service is not much help, most of them are hard to understand, broken language, could not relate to problems.

The repairman came and found out the problem & had to order a part & when it came in he came out & fixed the problem. He was courteous, knolagable of his job & went about it in a professional way. I would be most happy if he was to have to return out here at any time.Marvin Stewart

I love Sears appliances they almost will last you a lifetime. If you take well care of appliances youve brought

Service person was great, but had to order part, which puts us another week without washing machine.

The only issue I have for the scheduled appointment is the timeline, between 8-5. The first visit, so the repair man could confirm whats wrong and order parts, the repair man showed up at 6:15pm. Why did I sit around all day and miss a day of work because of a lack of time management when scheduling. I understand the whole how long each job takes being unpredictable, but seriously, it could have been broken into morning or afternoon at a minimum.

Great appliance store

The worst service ever. They are giving me the run around. My dryer broke 1/23/2017. I made an appointment to have it repaired on 1/27/2017. The Company that they use wouldnt be in my area that day, so it was pushed back to 1/30. They came out diagnosed the problem and told parts need to ordered and it would take a week before they arrive and, they would be out Friday to repair it. Well, Friday came, and I was told that the motor the machine needs cant be found bc it is nonexistent bc this the machine was discontinued; however, they were searching nation wide to find the part. Now here it is 2/10/2017 and guess what? Still no dryer repaired bc they are still searching for the part and they will get back in touch with me 2/16/2017. Almost 5 weeks without a dryer. I have been running around town drying my clothes. Am still getting the run around. DONT EVER DO BUSINESS WITH SEARS! You people disgust me! Yes, its under warranty. You guys suck!

Service was completed with knowledge and speed. Would recommend Sears ro friends and would use again.

Very good service. reparman was very friendly and knew what he was doing. fast service... highly reconmended

Technician very helpful. extremely satisfied with service.

Not satisfied with the technicians diagnose of the machine. Not satisfied with the service representatives to get a man out to the house when they say they would

I have never had such a hard time getting all parties on the same page. It took 3 weeks, to get the parts and over a year to actually fix the problem. The service person(Adam) never even came to the house. He called and said he knew what the problem was and we could order the part from Sears. The service person in parts told me that I could buy the part from my local small engine repair shop and the serviceman would be out later that same day. I waited until the last window of time ended and called again. I was then told the serviceman wasnt coming out at all. I had to return the part that I had purchased and order it from Sears. They then set up another service appointment.

Technician very personable, reliable, knowlegable, and most of all very courteous.

Not good. This dishwasher has been worked on at least 8 times. 4 times in the last 2 months and it is still shutting off sometimes for no aparant reason. I am calling a lawyer the next time it shuts off. The LEMON LAW is going to be enforced the next time it stops working. We only run the DW every few days because it is only me and my wife eating here one meal per day. I think the individuals that came to fix it have tried their best and we are tired of taking off work and then waiting weeks for parts and our next appointment. When it stops the next time how do I go about getting a replacement DW??

Changed out ice maker; all good now. Wish I wouldnt have to stay home from 8 to 5 for technician to show up.

The serviceman was on time and fixed the washer quickly. The problem was the lid switch broke and would not dump the water to spin.

The service was quick and professional. Great job!!!

The service was prompt efficient and he had the necessary parts.Tried locals, with poor result.

Very nice man. He explained everything.

The service technician was very efficient and was able to find the problem with both appliances and repair them.

On timeVery niceWould recommend!

Was looking for a new washer and dryer.

Absolutely the most frustrating experience Ive ever had in dealing with the repair company I would never ever use the service again

Unable to fix my washer. also no parts available

I was impressed with the repairman- knowledgeable, courteous.

It was okay. The dryer still makes a horrible noise. The repairman said it doesnt hurt it to use it and it will keep working. It is not in the same shape as when I bought it, which is what I had expected.

The repair technician was extremely knowledgeable, and he not only repaired the problem but also took the time to explain exactly what the problem was. I am extremely pleased with Sears appliance repair.

The serviceman called to say replacement part was broken, ordered another one which has not arrived a week later. Still waiting for repair to be done!

This is the Sears Home Service Im accustom to...experts. Thank you to the service man who visited my home. Rated 5 all the way in every way.

Parts dinged, long time to complete. Not s good experience.

Always had good experience with Sears appliance warranties.

I had to buy a new dishwasher after 4 times they dont know how to fix it. never again !!!

Very happy with Sears service on our garden tractor!!!!

It took 8 weeks to get my you washer repaired with a service protection agreement.

On time service

Terrible. Third time repair attempted and A/C still not fixed .