The crew was professional and took steps to protect my property and minimize disruption of my household. They put heavy coverings on floors and work spaces. No loud banging or even any extraneous talking. Someone in another room would probably not even know they were there.Even the carpentry work necessary to enlarge the new air register was done very cleanly and when completed looked like it was always that way.I received a good quote and I am happy with the process and unit I selected. You MIGHT be able to beat their pricing but I doubt you could match the professional installation.I have no reservations recommending Ball.

The service men arrived on time. They were courteous, knowledgeable, and paid great attention to detail. When done, they explained the system and cleaned up. I would highly recommend Ball Heating and Air! The Trane unit works like a dream, it barely kicks on and my home is nice and cool.

From the receptionist to the tech that came out to my grandpas house they were amazing. Very knowledgeable. Would definitely recommend.Thank you Ryan.

I’ve had a contact with Ball Heating and Air for a few years now and it was great until recently. I have learned that it was sold and no longer a local business. Recently my air conditioning went out. Oddly each part to fix it was exactly the same price totally just over $1,100. I had it all repaired by someone else for under $700. Looking up parts myself they were over charging me hundreds of dollars. After Zeta I had mold on the outside of my indoor unit. They insisted that I change out the unit for a new one costing over $12K. Never offered or explained it could safely be removed which I had done. I have canceled my contract. If you’ve had a great experience over the past years be aware of the possibility it won’t be so great in the future.

These guys are great. Extremely responsive and professional. Our very old AC was about to die in the hottest summer on record and they came within two hours of my call. Provided excellent service and in a short time frame installed our brand new system. I could not be happier. I have never worked with such a professional and squared away group. Thank you!

Richard, Service Manager was terrific. Unit we ordered on back order. His communication with us was often and thorough. When unit came in, installers Israel, Todd and Zach were very personable and professional. Work area very clean when they left. Couldn’t be more pleased with whole experience.Our family has used the Ball company for at approximately 15 years. We will continue to recommend them every chance we get.

David was fantastic. He was incredibly thorough and educational. I learned a good deal just watching and listening to him when he came by for my bi-annual maintenance check-up. You could tell he genuinely cared about the service he was providing, and wasnt just worried about getting over to his next appointment. I dont know if you can request a technician, but if you can, I highly recommend requesting David Smith.

So wonderful to be able to call a company in the morning and have them fix the issue that afternoon! Great experience from start to finish

I couldn’t have asked for a more professional group! Ryan was so knowledgeable when showing us the different options. And the installers were top notch and made the whole process easy!

Justin and EJ were excellent to work with! They worked a solid 6+ hours and were available to answer any questions and concerns we had: very pleasant and pleasing personalities and both are a definite asset to your company. We highly recommend Ball Heat/Air for repair/installation and customer service. Definite 10 rating in our book and we are very satisfied customers

My AC system went out on a Wednesday and it took just a few hours for them to come out and check things out and inform me that I did unfortunately need a brand new system. New system was installed on Wednesday they were slightly late but not to a point to where it was to be worrisome. The men who installed were very professional and treated my dogs kindly. They cleaned up after themselves to a point to where my hallway was cleaner after they left then it was when they arrived.Honestly regretting that I didnt give the redhead my phone number 😅🤣

I always have a fantastic visit when my technician comes. Scott is very efficient and takes what he does very seriously and this company is the best. I get their maintenance program and it is worth every penny.

Same day service. Polite and professional staff. Had a representative at the house 2 hours after calling. Very straight forward and fixed the issue with ease. Answered any questions I had and offered advice. Mike was great! First time using their services and now a customer for life! Thank you!

The service person was efficient and explained the work he was doing. He gave me an itemized list of repairs needed. There was no pressure to make the needed repairs, which I appreciated.He worked within the parameters of what I could afford.

Brandon came on a Sunday morning and was very educated and explained everything that was going on with our system. With-in an hour our system was fixed and cool air was running through the house once again. Highly recommend this company.

Service person showed up in a timely manner. Worked to fix our current system. When unable to do the repairs without ordering expensive parts explained the difference between doing an expensive repair job and replacing the unit that was already 16 years old.Installation crew did a great job. They were courteous, friendly and very knowledgeable.

Our technician, David Smith, was very professional and efficient. He was concerned about not just getting the service we ordered done but also with the overall condition of our HVAC unit. He educated us on maintenance and care of our unit in a friendly and informative manner. We will definitely be using Ball Heating and Air again, requesting that Mr Smith be our service technician.

They responded promptly and quickly. Installation was done in one day.

David Smith was very knowledgeable, professional and courteous. He showed a willingness to answer all of my concerns about my unit.

David Smith was very courteous and performed his job in an excellent manner. He seemed to be very knowledgeable of ac systems and that made me more confident in him knowing what he’s doing.

The technicians did absolutely wonderful. There was several issues going on. They checked it all and gave us several options to combat the issue. We did not feel like they tried to up sell anything and had a good knowledge of what was going on with our system.

Called to request a service tech and was told one would be available in the next couple hours. Mr Green showed up and immediately went to work when I arrived. He was polite and professional and explained what he was doing as he worked. Offered some pointers on how I can keep my system running efficiently and some ways to improve it. Great work and customer service from start to finish. Would recommend!

Zach, Scott, and David performed our annual checkup and service work under the service plan we have with Ball Heating and Air. They were pleasant, professional, and answered all questions I had about the systems. The preventive maintenance they have done the last few years have minimized any issues we might have during the extreme seasons we can have. They were respectful of my schedule and moved quickly to get all the work done timely, even with heavy weather moving in and rain coming down as they did their exterior inspections and work. Very pleased with the overall work product and quality of the team that performed it.

I had an issue with the AC at my rental property on a Saturday afternoon. Response time was good and the technician, Ryan, found the issue and repaired it in less than an hour. I was really sweating what it would cost for a weekend call but the price was fair and reasonable. I would definitely use their services again and highly recommend them!

Great all around service with Ball Heating and AC, Brandon was extremely professional, he explained the service he was providing so Id understand the problem with my AC unit. I rarely ever write reviews but I was so impressed with the service that i had to write this review to give credit where credit was due. I strongly recommend Ball Heating/AC for any HVAC service needed.

Very glad we choose Ball heating and Air. Great customer service, very courteous, got us scheduled and the Service Tech arrived even before the scheduled time. He wasted no time, he diagnosed the problem, explained the correct fix and got er done. Awesome Technician !!! Ball heating and Air, from start to finish exceeded my expectations!!!!

Armando was friendly, professional and informative, not only did he fix my unit, he went above and beyond by giving me several suggestions to help maintain my unit. Thank you Armando, I appreciate you very much.

Cody was very professional and found the issue quickly and repaired it. Great Job Cody!! I appreciate you.

Cody was extremely helpful the first day and explained my options since my compressor went out.Within 1 day after confirmation. Part came in and he returned to install.Kind, understanding and compassionate.

The installment team (Sean Fogarty and David Denecky) were very professional. Their teamwork was very noticeable. The technician/sales person (Zack) was also very professional and answered our questions prior to our purchasing a new unit. Thanks all!

He changed the power breaker box after cleaning the outside unit. He was was very professional and took his time even though it was so hot. My mother and I appreciate his work well done. Thank you for sending him❤️

Repairman was very knowledgeable and professional. Showed me all the options available and did a great job.

We have purchased 2 ac/heating units from Ball. Excellent installation, timely, professional, 10 yr warranty. We’ve had a couple minor issues and they send technicians within a day and once within an hour. Excellent service!! Highly recommend!!

Cody was just wonderful.. He was very Thorough in his job..I would recommend Cody 100% he knows his job.. so when you call ball have Cody come and do your work..

E.J. and Dave were great. Very professional and knowledgeable. They explained everything they were doing and showed me the processes in terms I could understand. Im very satisfied with the service and highly recommended them for all heating and air needs. I will definitely take my service to them again when the time comes.

The technician was very personable and very nice all well while he was working on my system.I would recommend Ball for all there services that they provide.

Zach was amazing. He explained everything so we would understand what we had to do with our system. Never pressured us to buy something we didn’t need. Super nice and very professional. Fixed a part that went bad and had the part on truck, didn’t have to Order anything no waiting was the best part. Thanks Zach!!

The repairman came out the same afternoon and was able to fix the problem with my AC immediately because he had the part on his truck. The was polite and professional. I am very happy with the service I received from Ball Heating and AC.

We had an emergency on a holiday weekend. We called Ball and the service tech arrived within an hour. The problem was diagnosed and a solution reccomended. Alan explained what was happening each step of the way. Very satisfied with the outcome.

Excellent service! Late evening (Sat) service needed due to A/C Unit not turning on.Technician traced the problem and got it corrected.

Im not sure I can say enough good things about this company. Literally, as we were unloading the moving van at our new home purchase, the tech from Ball (E.J.) was breaking the news to us our entire HVAC unit should be replaced. But, he was incredibly professional and absolutely the most thorough tech I have ever seen. Our new system arrived today, and the install crew was nothing short of amazing. Two trucks and three guys worked with military precision and had the entire job done, under difficult circumstances, in about 5 hours. This is what customer service USED to be folks. Ball was recommended to us by a neighbor and I cant imagine dealing with anyone else for this type service. You cant go wrong with them!

Ryan arrived very quickly and very professional! Was very fast and even educated us on what was going on! Highly recommend!

Brandon was very professional and knowledgeable ! Will recommend Ball and Brandon for future references!Also would like to thank Renee for her professionalism when taking the service call this morning and getting me worked in to yall’s schedule. Thank you Ball Heating and Air !!

This was one of the very few times that I did not mind spending money. My Technician (Cody) was so nice, respectful, thorough, also very knowledgeable and efficient. He took the time to really explain every detail of what he was doing, and gave me options before repairs. I especially like the way that Cody took the time to truly seek and analyze the problem before he started to work on my unit. He was so pleasant,and overall this was one of two best experiences Ive ever had With an HVAC technician. Thank you Cody.. stay kind.D.J.T. 😁🤗

Armando was very professional and knowledgeable. He was able to locate the problem quickly, but took his time in explaining the issue. Great job! Thank you.

David did maintenance on my unit. I am very satisfied with his work.

We have been customers of Ball since 1991 & have ALWAYS been pleased with the customer service—courteous, professional, knowledgeable & friendly staff & technicians.

Scott Turner did an excellent job. We highly recommend Ball Air & Heating

The Technician was very professional and polite. He worked diligently to repair my HVAC. I will recommend Ball heating and air to all of my friends and family.

Quick and professional installation. Would recommend.

The techs tat were sent, all seemed to be more interested in selling me a new unit for 10 grand. After many leaks and repair the unit went down again. The tech calls me before he came out and ask two questions, how old is the unit and symptoms. He did some diagnostics on outside, not opening the unit, and tells me I need a new unit....$10,000. After price shock, I called another company. They FIXED the unit for one thousand with 5 year warranty. shop around people, these people are like car dealers. Will not recommend .

Answered every question that I asked. Made a good recommendation to prevent future problems that might arise.

Great people. Technician knowledgeable, polite and professional.

Brandon was great diagnosing and servicing our mini split. He was knowledgeable about our options for the future. I recommend him highly!

Zack was AWESOME and Professional. He answered all my questions...gave recommendations to fix my AC issues. The BEST part was he SHOWED ME the bad parts against the new parts. BRAVO ZACK!!

Condensing my experience with this company so far, I would have to say that I am incredibly dissatisfied, and a bit surprised at the level of ineptitude and poor customer service it offers.I hate to have to be writing this, as I had heard good things about Ball Heating and Airs service. However, after spending over $12,000 on having a new unit installed on Friday, I have had nothing but trouble. The man who came out to take the quote, and the installation crew themselves were very professional and nice. The man who came to take the quote and provide our contract ensured us that if there were any problems that there was a 24 hour repair service we could use. This obviously does not seem to be the case, as I am now sitting without A/C for the second time since the units installation.Friday, my unit blew cold air for all of two hours before shutting off. When the individual from the repair service showed up, he began to complain and tell my husband he wanted to go home because it was late. The time was 8:45 p.m. After he argued with my husband outside for a few minutes, I decided to speak with him. He began to argue with me, and tell me that he was tired and just wanted to go home, and come back the next morning. Leaving me without air conditioning in an 87 degree house all night. I told him that if he left, I would have to make a complaint. Finally he relented and decided to take a look at it.He was able to repair it, and we thought that was the end of it. Until today, at noon when the outdoor unit stopped working again. I called the office number, and spoke to a secretary who was both professional and sympathetic. However, she also said that no one would be able available to come out until tomorrow between 10 a.m. and 1 p.m. Leaving me again, in a house with no A/C during the peak of the summertime with 97 degree heat, and a heat index of 105. This is beyond unacceptable given their promises and guarantees outlined in our contract prior to installation, as well as the price we paid for it.To say I am dissatisfied and displeased with my experience so far would be a gross understatement. I am hoping to find an expedient, reasonable ressolution to this problem. However, I will not be satisfied until I have spoken to the manager in charge or someone of other equable power at the company. Particularly when dealing with large home appliances at these prices, a manager or other person of authority should be on call at all times for situations such as these. I have been told to call tomorrow morning and speak with John, the manager, which I plan to do. But having to wait this amount of time, in this heat, after the myriad issues I have experienced will inevitably put me in a less than pleasant mood.Hopefully I will find that my concerns and poor customer service experience will be handled in the timely, courteous and reasonable manner expected of a purchase this size. However, until such time, I will be exploring all the options and contacting all parties necessary to rectify the problem. I will also be relating thing experience to everyone I know, as well as anyone I hear considering using Ball Heating and Air for their needs.Depending on when and how this problem is resolved, I will consider amending my review. Until that time, I cannot recommend this company to anyone I know.*UPDATE*I was able to speak to the manager, John, today. He was very prompt and apologetic in his response. He said that my experience was not acceptable and he would insure that it will not happen again. He also extended my year long service free warranty to two years, as well as is sending me the guaranteed compensation outlined in the contract I signed with them. He is also sending out a service man this week to check over the system again and make sure we will not run into any more trouble soon.I now feel much more comfortable recommending this company to anyone I know. They have shown that if someone runs into issues such as these, they are willing to address and correct them promptly.

We are cool and happy again! Terrific repairman, Mike! Went with maintenance agreement to feel comfortable theyll be there for future problems.

Ryan and Rene are the best! Great service,so professional and kind. I highly recommend this company.

These guys really got us out of a bind due to our ac leaking water through the ceiling into kitchen. All this was caused by our initial installer cracking the internal plastic drip pan 3 years ago and not reporting.” Original installer has been called here over 10 times in past 3 years. Every visit they’d find something wrong that wasn’t covered under warranty so we’d have to pay a lot of money each visit and a week or up to a couple months we’d start seeing water leaking again. Frustrated we called out Ball Heating and Air and they came out same day. Within a couple weeks due to parts, the repaired or replaced everything like it should’ve been in the beginning. Armando and TJ were both very professional and helpful. Definitely recommend these guys.

David Smith was awesome. He was friendly, knowledgeable, and good communicator. I will continue to use Ball Heating and Air. Thank you!

Excellent experience from the phone call to schedule appointment to being on time & Armando explained everything & allowed me to take notes & ask questions.First time I called for air conditioner service & will definitely use in future!! No complaints on pricing either.Thanks!!

Top of the line company with great service. Ryan was very knowledgeable and professional. When I first called the receptionist was very nice and noted I needed to be somewhere at a certain time, and they worked around that. I will definitely use them again and highly recommend Ryan.

Professional technician, on time, efficient! 5 star tech!!

Ryan McQueen is great as always. Veryprofessional

Armondo is the best, we asked for him by name because he is very friendly, knowledgeable and has always gotten every issue we have had with our unit fixed.

Ball heating and air is good at there job and the techs did a wonderful job and are knowledgeable and respectful.

The technicians, Sean and David were very professional and very knowledgeable during the installation of our system.

Arrived On time as scheduled. Did a professional job of cleaning system. Took great care to find Freon leak. Repaired as needed. Very pleased.

Mike he gave me a quote was quite professional. The guys who came out to install the mini split system were very good and also cleaned up after themselves a delight

Very courteous and knowledgeable. Found problem and fixed it. Would recommend using Ball.

Ryan was wonderful! He explained everything in a very professional manor. He is the best if I have anymore ac problems that’s the tech I want to have show up at my residence. I would give 10 stars if I could.

Very professional service tech...the company should be proud to have person like him...

We contracted with Ball for regular maintenance. Tech Zack Cooper was on time, answered all our questions, and gave us options for maintenance to fit our budget. He was able to complete all work needed that afternoon and worked around our work schedules and pets. I would definitely recommend Ball and Zack in the future.

Very curiosity, professional and gave me all the instructions I needed to maintain my unit. Highly recommend Ball Heating and Air.

Mikel M. Was very knowledgeable, friendly and informative! He explained everything he had done in detail! Would highly recommend!

Despite it being Father’s Day, the company was responsive and came out promptly. Friendly and knowledgeable.

My team was Mike, Justin, TK and EJ. Mike explained everything I needed to know about a new system. He answered all questions I asked him. TK, EJ and Justin were here first thing in the morning. They removed and replaced the entire system in around 6 hours. Their workmanship and knowledge of A/C systems were awesome! Before they left we reviewed the entire system and everything was cleaned up. I would absolutely recommend my team and Ball Heating and Air.

The Technician was great! He was courteous, with a good disposition and very knowledgeable. I learned a few things about our units from him that I did not know. I am greatly appreciative for what he did! :)

Zach was very professional and Courteous. He fully explained all the checks he would be preforming before he started. He also advised me of any potential problems with my system and offered options for their resolution. He reviewed the invoice thoroughly with me when he was finished

Zack Cooper was very professional and provided in-depth, knowledgeable information about my HVAC. I will certainly use Ball Heating & Air again when necessary!!

The Technicians were courteous and professional, on time and knowledgeable. I very much appreciate Ball Heat and Air.

Awesome response time to inquiry, and very knowlegable person who gave estimate. Superior installation. Great company.

We had a fantastic experience. I would like to thank the men that work so hard to install our new system and the ducts. It was hot, difficult work and they did a great job. Todd, Israel, Edwin, Zack B. TJ. Sean Fogarty, and Mike. We are very pleased. The Mereo Family

Replaced shut off valve of gas line going to central heat. Very pleased with the work

Over priced, came out to look at our Central Ac/heat that was not working and wanted to charge $100,000, beware

Zach did a great job. He was very thorough with the service and went over all the issues in great detail. I was very pleased with today’s service

We were able to be serviced the same day as our problem. Mike was kind, knowledgeable, and professional. Ill definitely use Ball again, I even signed up for their yearly membership.

As always, great service with honest open communication. Willing to work with us anyway possible.

Great professionalism and technical knowledge. Awesome job!

The guys who did the installation did good quality work. Very happy with the installation.

Zach, the service man was on time. Super polite. Explained everything. Got me going. Will use him again. Excellent service

Zack....did a great job...would like to have him back for future calls

Technician was very professional and explained everything in detail. He cleaned up everything before he left. Would definitely reccomend David for service.

The service tech. David did a great job and I would like the same tech when I need service again

A very positive experience. Highly trained technicians. Arrived on time, explained everything completely, were respectful and quiet during the installation, and completely cleaned up everything.

Zack arrived on time and did the job in a very efficient and professional manner. Answered all our questions and thoroughly addressed all our concerns. Top notch work.

Zack came out today for our 6 month cleaning/inspection and was very nice and helpful. He gave a detailed explanation of everything he found and things we can upgrade for better service. We will be continuing to use Ball Heating & Air in the future!

My AC and HVAC needed to be serviced for an annual cleaning. It was working just fine and cooling before a Ball Heating and Air service man arrived. I was told about a burnt wire that needed to be replaced. Later that night, my AC went out. The next day, I called them back and requested a new service man to come out. He confirmed that there was no refrigerant in the unit, and the system was not cooling. He put some refrigerant in the system and immediatley returned and told me that he found the leak. I cannot understand how my unit was not leaking 7 hours prior and suddenly the unit became non-repairable. How can a burned wire turn into a crack compressor? At that time, he offered me a unit for $8,000.00. I spoke to the manager and he agreed with his employees. They did not try to further evaluate my situation. I spoke to another AC repairman and they cannot figure out how the compressor can crack at the point it was cracked.

Made emergent repairs on duct tube that had separated from the main duct. Made quick assessment of the problem, made corrective decision to solve and implemented successful action.

David Smith, the technician, was friendly, helpful and very knowledgeable. Good experience. Will use them again in the future.