This family is the absolute best! It is such a great feeling knowing there are still honest mechanic’s out there! Friendly, fast, honest & explained everything in detail of what was needed to be done on my vehicle. I will definitely recommend to family and friends, & any future repairs needed, I will be returning :)

Absolutely amazing staff! Incredibly nice, caring people work here!!! Very honest, dont fix anything that doesnt need to be done, and you get a list of recommendations on what to consider doing in the future. Prices very reasonable! I love this place!

Bay Auto Care has the absolute best and best and best quality car care service in Bay City, In fact, the best car care service in Bay County maybe the entire area. I received a complete rundown of my auto status and needed repairs, pre needed work and status of repairs I would be receiving. I have a 12 year old car that is not in perfect condition and have numerous issues. However, Bay Auto Care and the staff were completely thorough with the inspection and needed repair work. I would recommend Bay Auto Care to any one who has had problems with their car and dont know whats up with it. Thanks Bay Auto Care. You excel all others.

They diagnosed and repaired a problem the dealership couldnt. It was done quickly and at a reasonable price. The owners kept me informed throughout the entire process. I trust their integrity and their skill. Very happy with Bay Auto Care!

I took my vehicle to a different shop at first. They recommended Bay Auto Care and even had them pick up my vehicle to look it over. After a quick diagnosis, they kept me in the loop the whole time. Something else broke in the process and they covered the cost for me. I highly recommend Bay Auto Care for all maintenance and will gladly send my friends and family to them as well.

This is by far the best auto shop Ive ever visited. Kevin and the staff are great to work with. The staff even followed up with me after my vehicle was repaired to ensure it was still running good, which went above my expectations. Thank you for your exceptional service! Keep up the great work!!

They were able to figure out that my rear wiper was what kept killing my battery and fixed the problem so my car was 100% again. The office was great about social distance, offered hand sanitizer, and required masks to be worn. Definitely recommend.

Reputable, honest and skilled mechanics. Definitely recommend this business. Their facility is clean, well organized and the staff is very friendly and professional. They also take the time to explain things and answer your questions. A real gem in Bay County.

First time I needed a car repair since 2007 and I could not be more than exceptional pleased with Bay Auto Care . Did a little research and everyone seems very pleased by reviews and so am I. Made an appointment they got me in on time and returned my car back early with all repairs completed professional. Bay Auto Care was a Great Choice:)

5/5 service and helped me out when I was really stuck and needing a vehicle ASAP! Appreciate you all and I will be back and am recommending you to others. Thanks!!

I cannot say enough positive things about Bay Auto. My family was stranded on our way to camping. They got us right in and we’re more than gracious, patient, empathetic and accommodating. As an ex-mechanic, I shiver at the idea of getting taken by shady mechanics. These folks are quite the opposite, professional and transparent. And this is the cleanest facility I’ve ever seen. Thank you both, so much! Tom and family.

Excellent place for repairs, oil changes, etc. Replaced my entire windshied wiper system at a reasonable cost. All the employees were courteous and knowledgeable! There is also complimentary coffee and they have a very clean bathroom. Handicapped parking too. I qill be returning if any other repairs are needed. Highly recommended!!!

Have been bringing our vehicles here for a couple of years. Kevin and Janet know who we are when we walk in the door. Theyve gone well above and beyond on several occasions making sure that we are taken care of. Great service at a good price.Remember: A mechanic is like a doctor. Do you want the best or the cheapest?

Had an A/C problem with a car I recently purchased. They analyzed the issue, communicated what needed to be done and got my approval to proceed. Everything is working great and I highly recommend Bay Auto.

The best thing I can say about Bay Auto Care is that I wish they were in my home town. Theyre friendly, prompt, the shop is clean and they do first-rate work for very reasonable prices. Id give them a 6-star rating but there are only 5 stars.If you have a problem with your vehicle and youre near Bay City, run, dont walk (well OK, drive if you can) to Bay Auto Care!

Very knowledgeable and Friendly. Thanks!

On our way home from camping our trucks exhaust melted our gas tank. Stranded at a gas station we called Kevin at Bay Auto Care, who was more than happy to take on the job of getting us back on the road. After learning the gas tank was discontinued, he and his family went out of their way, searching many used dealers, then driving 45 mins to pick up the gas tank to finish the job. Kevin was very patient, attentive, and professional through the whole process and I would strongly recommend anyone to use bay auto care in the future. I couldnt be more grateful to Kevin and his family for helping me get my family home safely.

I brought my GMC Acadia there after it broke down while passing through Bay City. They were one of the only places to get me in right away. In the end they had to tell me my engine was shot. This was not what I wanted to hear, but I appreciate their honesty. They could have spent a lot more time on it and charged me more, but instead they gave me the truth and charged me very reasonably. If I lived in Bay City I would be a customer for life.

Honest, quick and trustworthy. I know they will be truthful with what is needed to get my family back on the road. Unfortunately, that is hard to find now-a-days. Great owners to work with and Im happy to support their business.

Fantastic service - fixed right at a fair price. Staff are friendly, waiting area is clean and comfortable, coffee bar is outstanding! We wouldnt want to go anywhere else!

I had an oil leak. My previous mechanic told me leaks were hard to identify and that I should buy a new car. The mechanic at Bay Auto Care took the time to find the leak and fixed it for $130. I am very grateful to them for doing this. I have an old vehicle, but it still has more life in it now. I had a neighbor recommend Bay Auto Care and now I would too. Very clean and organized garage .

If you want great, friendly, and helpful service, I HIGHLY recommend them. They are honest people who ensure the job is done correctly. By far the best car service I have ever received.

Nice staff. Terrible prices. Many excuses. A mild not so medium job I pay 35 bucks to get told 95 to 98 bucks an hour acting like theyll make it at least a 5 hour job to realign my power steering so my belt stays in place and quits getting thrown. So i said forget that. Took it to the dudes off of euclid in Kawkalin by 711 and got a way different price. Way more reasonable. No excuses and the difference was unreal. I know where i am never going back to. Wouldnt refer to anyone.

Kevin, Janet and crew are first class. They keep our family on the road. They offer qaulity, fair and honest service. The best in Bay City! Thank you!

I was buying a car in Bay City and needed a shop to do a pre-purchase inspection for me. Called Janet in the morning and got an appointment immediately for the afternoon. They reviewed the car and reported back promptly (took less than an hour). I didnt even need to be there for the entire process. Janet and Kevin run an honest and professional business.

I have had a great experience with Bay Auto Care every time Ive gone. They called on a holiday after submitting an online appointment request to get it in the following day! They go above and beyond and are reasonably priced.

We were headed to northern Michigan recently and experienced an untimely breakdown. A quick search for repair shops yielded Bay Auto Care. We limped our truck into the shop and they had us back on the road in under 3 hours. Their shop and waiting area is very clean and the cost of the repair was more than reasonable.

Im very pleased of their service to others that Ive seen there waiting on my vehicle. I am coming back to have them tune up my 5.0 and fix my neumatic balancer. I trust them.

Went in to get a wheel bearing replaced. They diagnoised the problem quickly and was honest on everything that was wrong but did not have to be fixed right away and even gave me a summary and coupon for when I have the time to fix it. They were very friendly and even conplimented me on my googling for issues. Will definatly come back here agian

Do you guys do dent removal

Nice people, but unfair pricing. I get that any small auto repair facility needs to mark up the parts they order but these fools mark them up at more than double what they paid. Thats not a matk up its highway robbery when you can get the same exact part at gmpartsdirect for less than half of what these scam artists pay.

My 74 year old mother took her Ford Escape here for service. Her car kept stalling or wouldnt start. They had it for 3 hours, charged her $120 and told her there is nothing wrong with it. Now, the car is dead in a store parking lot. AVOID!

I have used this place several times. The last time I took my car there was for the belts squeeking all the time. Kevin told me I needed new pulleys and belts. About $500-700. He did it. It has never stop squeeking. He said Kia Optima do that I now live in Seattle and asked if that was true they said no. I took it to my mechanic who works out of his house and took sand paper and took the gloss off the belts guess what NO SQUEEK!! Why didnt Kevin know this. I have spent over $2000 with this shop. He is way over priced and doesnt know his business. I paid $2.00 for sandpaper and it did the job. Thanks Kevin for taking my money. I will not recommend anyone to you and my sister now has stop coming to you since you ripped me off.

EXTREMELY IMPRESSED WITH THE CUSTOMER SERVICE OF THIS ESTABLISHMENT!Our vehicle was dropped off, Diagnosed and Parts/Service was quickly estimated. We gave the Go Ahead and our vehicle was worked on and complete, the same day! Completely Satisfied with the work done. A few recommondations were addressed, however, they did not nickle and dime us. The price was very reasonable and I definately feel comfortable refering others! YOU WILL BE TAKEN CARE OF BY PROFESSIONAL! Thank you for getting us back out on the road quickily! You have our business when we need more work!

While I was driving I heard a loud bang and then metal rattling every time I turned the steering wheel. My local Ford dealer in Caro said they could not get me in to even look at the car for at least 7 days. I called Kevin and they took my car the same day and fixed it within 2 days. The coil spring broke. The only hold up was that Ford sent the wrong repair part otherwise it would have been done in 1 day. Will I go back to Bay Auto Care? You bet I will.

I always go to Bay Auto Care for my car repairs and maintenance. The staff is friendly and diagnoses and fixes my car in a short amount of time.