I’ve been an Orangetheory member for nearly 2 years and after relocating to Baltimore and joining this location I have cancelled my unlimited membership. I LOVED my home studio I have 5 friends who signed up nationally because of how positive an experience I had at my home studio. They encouraged me to continue my membership when I relocated and I feel like I lost the community I grew to love. The coaches don’t take the time to know you -in fact one ran into me at my job and when I greeted her she brushed it off as oh well I’m so new to the studio. I go 5 days a week for the past two months. I think the difference is the corporate vs franchised locations. It’s just a shame that the culture here has left me feeling like I need to find a whole new fitness community in what is already a challenging transition. I looked forward to having one constant in my new city and I leave feeling like I’ve checked off a box to workout for the day but not like I’ve invested in myself.

So far, I have been 3 times and I’ve been challenged each time and felt that I had a great workout. Yes, it is expensive, but, if you need a very structured class that is cardio based, this cannot be beat. Highly recommend if that is what you are looking for. Each class is a combo of treadmill, rowing, and weightlifting with the goal of increasing your rate and gaining enough “splat points” (more than 12) to keep you burning calories once class is finished.Update: I have now gone to 12 classes and I can say this place is amazing. The coaches are fantastic- I go mostly to Caity’s and Kelly’s classes and they do such an amazing job. I can feel myself getting stronger and my cardio endurance and sprint ability has really increased. Shout out to the coaches! Thank you.

Lost 15lbs in 2.5 months. Staff and coaches are great! Most definitely the best way to start your morning is at OTF.Like most of the regulars, we are really Looking forward to the mask optional like the rest of the gyms in MD.

I love this place. Staff is friendly, gym is always immaculate, and the coaches are awesome.The workouts are so great. I leave every time with a sense of accomplishment. If you havent tried an OTF workout just bite the bullet and do it. Youll be sore, but youll be proud.

I have been to OTF locations in California, Oklahoma, North Carolina, South Carolina, Florida and Maryland. This was the worst location I have been to. My OT link was 100% charged before my class, but for whatever reason wouldn’t link and join the class. I got off the treadmill and complained to the front desk person. Instead of trying to remedy the issue, he just ignored it for the whole class, so my workout didn’t get recorded. I have never went to a OTF where there was a technical issue that wasn’t resolved. Once in the Towson OTF, my OT beat wouldn’t link. Within a couple minutes, they brought me a loaner OT beat and I was able to carry on with my class.If the training zones are such a huge part of OTF marketing, the employees should jump through hoops to make sure their tech is working. Instead, I was just ignored. Like I said, I have never had that experience before in any other OTF. Very disappointed.

The rotating workouts and fun atmosphere really add to the drive to workout! Everyone should give OTF a shot! AJ was a great coach and made sure everyone stayed safe!

Spoke with a “Regional Manager” on 7/7 at approximately 3:20pm who identified herself as “Sarah”. The experience was frustrating, rude and unprofessional. The experience with “Sarah” was nothing that I’ve ever been accustomed to as an Orange Theory customer. The procedures of unfreezing accounts during the pandemic has been poorly executed and communicated through Orange Theory and their locations.As a premier member who has access to all studios, I was previously assured and informed that any location (especially an open location) should be able to unfreeze my account if my home location was not open during the pandemic and I wished to attend the open location. When I called the Baltimore Aliceanna location, they essentially said they were unable to assist and referred me to contact the help desk or my home location. My home location is currently closed due to COVID. The national orange theory website stated on their FAQ -“My home studio is closed, but I want to attend a different location. How do I reactivate my membership?You can unfreeze your membership by directly contacting the open studio you are planning on attending or by submitting a request through the Orangetheory mobile app available in the Apple Store or on Google Play. To submit an unfreeze request through the mobile app, log in to the home screen, select the “?” icon in the upper right-hand corner, select “APP SUPPORT”, then click “START A CONVERSATION” and request a membership unfreeze.”When I spoke with Regional Manager Sarah she stated that this was misinformation and she was unable to assist, that she has been with Orange Theory for 5 years and was a regional manager. She yelled, was rude and behaved as if I was irritating her when I called to clarify what was on the website. It is unfortunate that in a service industry that a regional manager representing Orange Theory would behave in such an unprofessional manner. An experience likes this makes you second guess where you spend your money and why. I will be escalating the experience and hope that Franchisee owners are aware of the people who represent their brand so poorly. Regional Manager Sarah needs more training on customer service, representation of a national brand, and perhaps the professionalism it takes to make sure you support a global business by not stating that information on their website is “misinformation”.

I wish they offered classes that require masks the whole time, instead of just during transitions... But otherwise it is a great workout!

Awesome instructors and front desk employees. Workouts are always intense and can be modified to your needs. Have really enjoyed every workout Ive had and find I am pushed more than when I workout on my own.

Music was amazing! The trainer was great and paid attention to detail. I had an awesome workout. Would definitely recommend Orange Theory to everyone. Especially those who dont really enjoy putting workouts together themselves.

Intense, full spectrum workout. Have had classes with Chad and Arthur and both are great, high energy. I think this is a great model. Not intimidating for someone just starting back up, but just as intense for people who are running at 10 mph pace.

I signed up for their FREE class at the Harbor East location and they staff was friendly. Parking is an issue, they dont have a lot but there a few spots that dont have meters. Otherwise, its too expensive to park at a meter or park a little farther. I enjoyed my class and the coach. I definitely got a good workout.

Orangetheory, specifically this location, is absolutely nailing operations after closing due to the COVID outbreak. The check in process is efficient while still thorough to ensure safety. The coaches have been great at making everyone comfortable, communicating, and strictly abiding by the safety guidelines. OTF HE gives me hope that we can continue to earn splats safely in the age of covid!

OTF in Baltimore provided one of the best fitness class workouts I’ve had. Ryan and the front desk staff was super friendly, the workouts were as challenging as the ones I’ve taken in NYC, and the location is super convenient. Will definitely be returning when I visit Baltimore again!

I very much appreciated this studio in accommodating me during Hell Week. Its difficult enough to find time to work out when you are at a work conference, but trying to find a time to fit it in when a challenge such as Hell Week is happening is even more difficult. The front desk staff went out of their way to help me book a time that would work for me and I was very grateful!! Both of the coaches I had were outstanding too!! They were exciting and dynamic. Just what I needed!!

Structured, fun, and challenging workouts! The trainers are really knowledgeable and encouraging and the environment is welcoming to all fitness levels. This is a great way to learn how to work out most effectively and it really works! My experience here has helped me to become a stronger, powerful, and more confident version of myself.

Friendly coaches and and strict COVID protocol. I like it!

One of the best OTF’s in the region. The coaches are all great, especially Katrina, and the gym is always clean and open. Highly recommend!

Every workout is different, and every workout is just what my body needs. The coaches are outstanding, and they offer modifications when Im injured or just not in shape enough to do everything. This place helped me return to myself after cancer treatment, and I will forever be grateful to the team at OTF-HE!

Im sure its really good. Orangetheory came highly recommended from multiple peers. Their hard sell tactics dont work for me though. Facebook messaged them for pricing levels and was told theyd love to share that if I give them phone call.I call and they said they dont share pricing over phone because it doesnt paint the whole picture and that Id need to come in for a tour. Cool. I dont have time to waste just to find out your pricing. Hah. Feel free to remedy this and reach out to me with prices.

Orange Theory at Harbor East is fantastic!! Even with it not being my home studio they make me feel like Im part of a family and then always say my name when greeting me! The coaches are really great and will walk around and help people with form if they need it and the workouts really ensure you are working yourself fully so you are dripping in sweat no matter your fitness level. Also, as someone who has gone to Orangetheory Fitness studios along the east coast I will say that the layout of the studio is really great to ensure you have space to have good form even if its a partner workout.

Intense workout, upbeat coaches, judgement free!

Life changing all while receiving excellent customer service! A bit pricey but well worth every penny.

Overall was very professional front desk. Coach Lane was outstanding. One of the best I’ve had.

Workout was ok. Basically switched between a treadmill and a row machine for 30 minutes, then some lunges and crunches for another 15. I’d give 4 stars, but over the phone, Jose said to come in and they can workout a deal to waive a $12 fee, they never worked out the deal. The ladies at the front weren’t informed of this deal. After I explained, they said they just need my card on file and I won’t be charged until I spoke to Jose. They charged me the $12 without me knowing. Whatever.

Orangetheory harbor east has changed my life!!! Best hour long workout I’ve ever had. Amazing coaches and front desk employees!

It was motivating, science-based, and fun. It was very helpful knowing that what I was doing was having a positive effect on my body, and knowing where I could improve. Id highly recommend this facility you anyone looking to have a fun workout, that gets results.

Wow. Orangetheory definitely gives you a good workout. They provide lots of times for you to get your ass kicked. This isnt my cup of tea, but I know several people who love it.

Incredible workout. Great staff

Really enjoyed my workout. The HIIT + weights seems really effective

I’m able to zone out and do the workout at my own pace on my own terms and yet still receive the benefits of working out in a group which is motivating. Plus it is a good mix of things so if there’s something I don’t like or that is hard to modify for a limitation, I know that in 10 minutes I’ll be doing something else.

Please join this place if you love fitness. Very clean. Staff is extremely friendly. And the workouts are absolutely amazing.

Best workout ever. Its different every day. Ive never had a bad class.

I have been in contact with the Manager, Maelis, and the Assistant Manager, Jose for several months. This is the worst customer service I have ever experienced thus far. Maelis has completely dismissed my calls, and both Maelis and Jose have yet to resolve my issue. I am reporting this to Corporate OrangeTheory and will also be reporting this location and the managers to the better business bureau of Baltimore. I am extremely dissapointed with the way this has been handled and how I have been treated.

Best workout ever. Give it a try if you haven’t. You won’t be disappointed.

The staff and coaches at OTFHE are amazing. They are great at motivating you through a tough work out, encouraging you to go a little bit above your comfort zone be it in pace, weights, etc. Ultimately youre not just a body in the studio, youre a part of the team and apart of the OTF family. Coaches Katrina, Arthur, Cameron, Chad, and Neal are all amazing (any lack of listing another coach here is b/c I havent taken a class with them). I wouldnt have traded this journey into OTF, and OTFHE for anything.

The concept of looking at your heart rate and having a professional trainer motivate you and guide you during the whole session is pretty motivating ! I felt great during and after the class and can’t wait to come back ! It’s fun, it’s challening and it’s most certainly rewarding !

I absolutely love OTF at Harbor East! I travel every week for work and take OTF classes around the county, but I always get the best workout when I am home at Harbor East. Every coach knows how to give clear directions and motivate the class. Whenever I walk in everyone is so friendly and helpful! Orangetheory at Baltimore Harbor East is THE best.

I love Orange Theory Fitness because I know that every day that I go in there will be something a little different but it will always be an amazing workout where I can push myself to the limit more than Ive ever done by myself or in any other class format. I previously tried out a personal trainer, but spent 10x more money and had less efficient work outs. I love the science behind OTFs HIIT training and the heart rate monitors help to keep you accountable and motivate you. I also love how personable the staff and trainers are - they all make you feel like youre at home and are incredibly motivating. I initially joined OTF in preparation for my wedding, but I have continued well beyond that because of how awesome the work outs are and how amazing I feel.

I like the interval style training. I also really like the surprise aspect of the style of each class. It initially made me a bit anxious but I like that its different and I cant just come to the same type of class each time.

I love this location and I really like the instructors and the atmosphere!! Everything is so clean and very well organized!

The intensity and exercise variation makes it an amazing workout. The staff in Harbor East is very friendly and upbeat.

Awesome staff, coaches, and playlists. Very fun.

Orangetheory on Aliceanna St, is unlike any gym Ive tried. Super helpful and friendly but not fake nice employees. Other clients were also friendly. 10/10

Everyone at the studio is super friendly and helpful! Great workouts and coaches!

Excellent customer service! Great workout ! I’m super pumped about the next class .

I was here from out of town and the staff was very welcoming. I had a great workout!

A wonderful location with kind, helpful employees and trainers who want you to succeed in your fitness goals!

Tina the trainer is awesome. Everyone who works here is great.

First workout was great. Katrina was helpful and motivating!

Best work out and motivated coaches anywhere! Get your splat points on!

Front desk is very kind and professional! The teachers are great, they give great motivation and form cues.

Great classes, instructors and helpful, friendly staff. Recommend!

It is upbeat, pushes me to work harder, and holds me accountable!

Great interval training, friendly instructors, welcoming & encouraging atmosphere.

If you are interested in a great workout that pushes you this is the place!

Been here 4 times so far and will be here 8 times a month. Staff is great just like every other OTF. However, the layout of the place doesnt make sense and they are still trying to figure things out(supplies orders, etc.)Layout: In the floor area, it is difficult to see everything in certain places for example stations 12-14 you cant see the exercises. In the other corner you cannot see the OTB screens. These can be easily remeied by just adding another TV in between teh fans and another to the left of the treadmills.Lockers: Not enough lockers! Especially larger ones. T Here is definitely space for more lockers to the left of the clothing space. Very annoying and difficult to find any or enough space.Shower and changing facilities are excellent.After a month or two and if the facility can add some stuff, this will become an excellent OTF franchise. Will change review to 5 stars if these amenities can be fixed.

Went for trial class and it was amazing,they pushed me enough to where I felt awesome after but not so tired.i hope to be going back again for more classes

Welcoming staff, great workout. Hooked!

Greatest people and best workout!

This is not a very customer friendly location. Parking is costly and inconvenient. Management is confrontational.

Great variety and high intensity!

You get out what you put in, the trainers are friendly but the front desk can be hella rude.

I love this workout!

Very organized and professional

Great instructors!

Love the workouts!

Great workouts!!

Too expensive

Awesome