Key to a pleasant living experience is accessibility and responsiveness. The current management gets A+- You can always reach the manager or member of his team and issues are addressed promptly and handled well. Not bandaided but fixed (so the same problems do not keep re-occurring). In addition, this management understands the importance tothe resident experience (and to those who drive through) of beautiful grounds,. The grounds are well maintained...and this includes the lovely foliage. The property has a warm and welcoming look. This manager and his team make The Reserve a pleasant place to come home to.

We lived here for 2 years. There was fire on apartment well that’s not the problem but after that day the management showed their true face. They are unprofessional and irresponsible. We stayed at hotel for next couple of weeks trying to get another apartment and in the middle of that they changed our door locked without informing us. We have our stuff over there and when we went to leasing office for key so that we can take our important stuff out but they want us to mail the manager for key and manager always end up being on vacation or delay reply or whatever. They have worst customer service and the one is meant to be half or less than that.

Sean was extremely professional, very friendly nice to talk to.

Maintenance requests are slow. Waited weeks for a hole in my ceiling from an old leak to be repaired. Still have the stain on my ceiling from an old leak prior to my move in. The upkeep is mediocre. The building is old but it could be better... the constant smoke smell from the tenant beneath me gives me constant migraines.... the pictures online are deceiving..The mice are a PROBLEM. They are relentless. Im ready to move and Ive only been here since December.

I don’t like how they got my hopes up. I called and spoke with someone in the office and they told me a 1BR was available and that the touring team would give me a call to schedule a time to see it but when the touring team called me that same day about a hour later it wasn’t really available. a complete waste of time!!

I lived here for almost two years, and can say that the first year was not-so-great (the previous reviews reflect the issues I also experienced). However, the property is under new management as of recently, and I will say there has been IMMEDIATE turn around in the complex. The new staff actually cares about the residents, and listens and fixes the problems tenants have. The apartment buildings are being renovated, and do look very nice now. They have begun adding more lighting, fixing sidewalks, and are overall really doing a lot of property-enhancing work that is sure to make the complex wonderful again. The apartments are so quiet- I NEVER had a problem with hearing any of my neighbors. It was so quiet, which was really nice for when I had to study. I have personally dealt with the new staff, and everyone has been great and easy to talk to. The area surrounding the complex is really nice, with shopping centers super close. Neighbors are all nice, and is overall a very quiet neighborhood. Had I given a review a year ago, it would not have been great, but I will say that this place is up and coming, and it is definitely worth a look! I would definitely recommend! :)

Lived very comfortably here for 3 years. Property was well maintained and staff were always very pleasant.

I lived at this community this past year! It was great! The wooded setting was peaceful and calming on crazy days!! I love watching the deer frolic around! There is a mama with 3 babies just care free walking around the community eating leaves and grass! The amenities are great! I love the new game room that was added! It’s a very nice place to call home!

I have lived in this development for almost 2 years and I can definitely see major improvement. I initially chose this development because it is so cozy, quiet, and the grounds are properly managed. The staff in the Leasing Office are amazing, I call them the 3 Ts. They care about their residents and the community. They plan activities to bring the residents together and to let us know they appreciate us being here. Any issues I bring to them are immediately addressed and I enjoy coming home.

I love living here. Its affordable, a great neighborhood, a cozy wooded setting, and wonderful neighbors and staff. The maintenance staff are so sweet, and they take care of things very quickly. The office staff is also very respectful and helpful. As a dog owner, one of the biggest perks is the bark park. There are actually 2 on the property- theyre fenced in areas where you can conveniently let your dogs out.

I lived here for 1 year(May 2019 - June 2020)First week I moved the shower broke and maintenance took a full week to address it. Once the shower was fixed I learned that the drain for the shower/tub was clogged which also took them 3-4 days to fix. I ended up having plumbing problems all year. The Washing machine on my floor was also broken essentially all year so I had to go to other floors.Now the reason Im actually taking the time to write this review is because of their shady billing practices. The water bill they charge appears to be random. I lived alone but somehow my water bill would be $50-60. In addition to this, now that I have moved out they have charged me for an extra week of rent to weasel out of giving me my security deposit back and the numbers conveniently worked out to make my balance in the end $0 . Dont do business with them

I was recently looking for a new place to move. I came across the Reserve at Greenspring while driving past. Just from the outside it looked really nice and the grounds were kept really nicely. I made an appointment the next day to view the property. I was hesitant about being in an apartment since I have younger kids but they have concrete floors. They had an available appointment where the manager Traci and head of maintenance Godfrey took me on a tour. The apartment was beautiful, very modern/updated and very spacious with a great price point. Traci was a down to earth manager who is passionate about the property and she had a great back up in the maintenance supervisor. A great property, wonderful staff and exceptional apartments can’t wait to see if I’m approved to move in.

I like it here! Ive read the first few reviews and Im happy to say I have not had the serious problems reported by the other people.Yes, we were without heat starting last Friday but Willowbrook supplied space heaters, and it is now fixed. I have occasional mice but not too often (having a dog helps). I had roaches years ago, but not in years... even behind the fridge. Kevin, the maintenance manager is always attentive and conscientious. Ive received new appliances when needed. Kevin has even called me at work to follow up on issues Ive reported. I really appreciated that! I have had some VERY sketchy neighbors, but few and far between. There are people to greet all day long around here. Ive been here 7 years. Overall Ive been quite happy here and (yes, truly) I will miss this place when we leave.

The new office team is GREAT!! They truly care about the residents and address issues as soon as it is brought to their attention. Every time you walk in the office you are greeted with a smile and just an overall happy vibe. They have lots of great amenities to use and the location is very convenient.

Huge apartments! I have the renovated apartment and I love it! The two tone paint and renovated kitchen and bathroom give me the custom modern feel! I love the walk in closet and huge patio! The staff is always willing to help whenever I have needed them! I read other reviews and have to say, I have not experienced that in the 6 months I have been here!

Looking for a nice community for me and my husband. Rode the property and it looked amazing!!! Talked to other residents and they said they love the office and the maintenance team.

Largest apartments in the area. Nice scenic location with great convenience! Manager and her team are great! Maintenance guys are friendly and do a good job! Very happy with my home here!

I have been in my apartment for a little over a year now. I can say that my experience has gotten better over time. I loved the apartment when I first laid eyes one it!!! I have one of the newer renovated apartments. It’s very spacious and I love the fact of having a in home washer/dryer especially having 3 kids. I have definitely had my few problems here and there but I definitely feel that the staff has done a good job with addressing those needs.

I requested information about an apartment yesterday. I was promptly contacted by a representative from the property via email. For privacy purposes I will not give the name. After reading reviews I sent a reply asking about the issue with mice, poor service and maintenance of the property. I asked had these problems been addressed due to high amount of bad reviews stating the same issues. Surely I am not signing a lease to be locked into a property like this without some assurance that these issues have been corrected. Needless to say I never heard a single word back. Which strongly led me to believe they had not. I walked over to the property as I do not live far from it now. I was able to speak with some of the residents as they were out and about. Just as I suspected this is still a wide spread issue throughout the property and many that I spoke with will not be renewing leases. I strongly suggest you avoid this property. Somehow they expect residents to pay rent and deal with these issues. If you are a current resident I strongly suggest you report this property and look at putting your rent money in escrow through the courts. This forces them to address the issues quickly and efficiently otherwise this cycle will continue.Best Regards!

Pretty decent Apartments but it seems like every entrance into each building has a weird smell very big Apartments though and if not that cheap but thats because of the neighborhood

Ive lived here over a year now and I must say, the experience is well below average to say the least. Where do I begin? Lets start with the positives, of which there are few. The staff are pretty good, especially the front desk staff and Jason the maintenance tech. However, cant say the same for the exterminators. Ive had mice infestations ever since I moved in and no one does anything about it. The exterminators come, lay a few traps, and claim to plug a few holes, yet I still have mice. Why are their holes in the wall in the first place? The buildings are aging and not well maintained.Ive been watching people move in and out on a monthly basis and I now understand why. The product/service is simply poor. After numerous complaints to staff and maintenance, the leasing office had the nerve to INCREASE my rent instead of decrease it. I guess theyd rather gouge their loyal customers than try to accommodate them. This will probably be my last year here.Also, the 3rd floor dryer in 2907 doesnt work. It shuts down after a minute or two. Why does such a wealthy company refuse to take care of their facilities? Is short term profit really more important than a long term investment in a happy healthy community? Its mind boggling the way these properties are managed.

Nice place to be home. It was happened in our apartment the laundry and dry machine were broken not only in one floor but a couples. Somebody reported but the Morgan Property or management building didnt took action to fix right away.Hopefully next time they have to handle right away to add a good credit for this Apartment.

Ive had such a great experience Ms. Tezerea and Ms. Latoshia answered all of my question and was very helpful thoughout my whole move in process the staff are so positive and respectful and attentive. So far Im enjoying my stay and kids are having a ball with the amenities they have here Im still making my way around.

I am a current resident here and I just want to say, please don’t rent here. It’s not worth it. It’s terrible. We’ve had mice for over 2 months now & they still haven’t fixed the problem! It’s been reported on a weekly basis to close up holes etc. (they think sending an exterminator over once a week will help). On top of living with mice that are clearly all over the building, we’ve been out of hot water for over 48 hours already! And you know what we get? One email saying they don’t know when it will be fixed.Guys, do your research!! And if I could help at least one person not have to go through this disgraceful and nasty 12 months I’ll be happy! DONT RENT AT WILLOWBROOK!Thanks 🖤

Literally the worst apartments I have ever been in. I could list hundreds of serious issues that likely violate every coding and housing law in the state... A massive lawsuit waiting to happen.. When I first moved in there were literally thousands of massive house flies.. I vacuumed them all out and the next day thousands more were in the apartment again.. They must have been coming form the a/c vents. This problem was not only not taken care of b4 I moved in but persisted for weeks on end.. terrible experience... revolting and likely illegal, completely disease ridden and created a inhospitable environment. If only the problems ended there... None of the locks in the complex work.. For instance if you want to open the door to any of the buildings.. it will take about 20 minutes of jiggling your key and even then it likely will not open. The locks are cheap and old and are falling out of the door.. no keys work with them.. There is noise through all hours of the night, YELLING, MUSIC, AND LOUD CAR ALARMS CONSTANTLY... The water often shuts down for no reason.. sometimes altogether and sometimes the hot water just stops working... If you call maintenance for any issue itll take them weeks to arrive at your apartment and months to attempt to resolve the issue.. the staff are so terrible at what they do that even then the issue is never actually solved. Not sure what else to write in reality the list goes on forever... any basic thing you would expect to have in an apartment this place violates it in more ways than you could believe..

DO NOT MOVE HERE! This place is terrible. When things go wrong the rental office says it is none of their concern. *****Mice, roaches, broken front doors to the buildings, broken everything in the apartment, cars get towed left and right, cars and apartments have been broken in to multiple times. People move in and out of this place like a revolving door. This is not a safe place to live. Turn around and never look back. They need all new people in the office. But every Morgan Property sucks. I have been here for almost a year and can not wait for my lease to end. They make it impossible to break your lease as well.

Do not make the mistake i did. do not waste your money. staff is rude and have no follow through.. they advertise a pool that is non operational. They advertise free wifi but speed are so low its useless. the property is poorly maintained. My reply The pool offered is in Reisterstown so not very close. I was told by management that the pool was not apart of my rent and was rudely brushed aside. The pool may not be apart of my rent but I was one of the amenities that sold me on the apartments. Tracy as the property manager you should have made sure the pool was summer ready months ago. I can see why the property is so poorly maintained.

It is nice place to liveLarge apartmentsMaintenance staff is always willing to help.We are happy to live here!

Good Evening, I have be living here at The Reserve At Greenspring since February. The first week it started off a lil rocky. My building door was broken, outside railing was falling off, but the biggest issues was not enough hot water. The turn around has stunned me like nothing I ever seen before. The maintenance man told me they have a great team and a New supervisor that cares about the community at large. I can clearly tell, ALL THE ISSUES WERE FIXED WITHIN DAYS of telling the manager and his team. The name change, this weeks parking lot project and the Office and Maintenance staff has made my stay so far very pleasing.Thanks and keep it up!!!!!

During my two years at this complex I experienced multiple leaks causing damages and many rodents. The staff was helpful and friendly until move-out when there were discrepancies about move out dates and late fees. I would not recommend this apartment complex.

I love there game room and I’m proud of the yoga room it’s coming together and I love the manager Traci she’s very nice

Okay. My family and I just moved in. We picked up our keys in the middle of September. We completed our move this past weekend. We just went through ordeals with our last 2 landlords and decided to stop renting from private homeowners and try a corporation/apartment.The day we picked up our keys (and locked ourselves into a lease) we got trapped in the elevator for over 30 minutes. My mother, my 2 children ( 1 who is a toddler), my husband and myself along with 2 other resident who just so happen to be moving out, were all trapped in this hot, tiny, old elevator.We had to call the rental office on the phone to let them know we were trapped. They sent the maintenance property management team... not an elevator specialist. The rescue attempt did not go well... after 25 minutes of them trying...I panicked and called 911. I panicked because we had to call the rental office twice before anyone arrived and the elevator had no credentials. There was (still is) a blank rotten marquis where the elevators certificate should have beeen. The 1st information the 911 operator requested was the elevators certificate number.Ten to fifteen minutes after the 911 call, just when the fire department arrived, the workers were able to free us. Needless to say, we wasted that day. The only apology we received was the one over the phone when we initially reported that we were trapped. That was a very poor start. Now the little problems are piling up. I have to take my move in checklist to the rental office and I have anxiety about how it will be received. Nothing was done in this apartment the way it should have been done for a new tenant accept new carpet and fresh paint.I woke up this morning to a mouse running across the bedroom floor. We have reported 2 issues that have received no attention ( clogged toilet and mouse hole). Now Im sitting here waiting for the office to open to discuss the checklist and all the issues.The issues:- mold and rust on shower wall and floor- painted over dust and dirt caked into air vents (some are completely non- functional)- large mouse hole in closet- several broken fixtures- closet door off track- cabinets hanging by 1 screwInstead of fixing this unit they clearly just painted over everything. Its a problem.The representative, Tereza, who helped us with our application process is very nice and helpful... but nice is not what we paid for. I leave this review in hopes that it will prepare the next potential resident of this community for whats possible around here.The community is beautiful, quiet, and a place I will be stuck at for the next 11 months. I also hope this review sends the message that my family and I are serious about our expectations for this apartment. Living with rodents is a health and landlord violation. I hope that things will turn around soon.

I love living here!!!! Been here for almost 3 years. And I will be signing a new lease. The grounds are beautiful and the staff is great and understanding.

This is a nice property, love the layout and updates also had a nice experience with the staff in the rental office.

So this weekend my family had to endure no heat all weekend. The heat went out twice during the week. Mind you the temperatures were in the single digits. I had to boil hot water on my stove just to have some type of relief which I should not have to do when I pay over $1200 in rent. Oh but yall want yall rent on time. Thats completely unacceptable. There were no type of accommodations for my family to go elsewhere. But everybody else went home to heated homes. I will be obtaining the information to call corporate because Im not pleased at all. We have also have someone pissing in the elevators, stealing packages, lights out in the parking lot, people blasting loud music, children running up and down the halls all hours of the day, stairway in poor condition, and the list goes on.

Disgusting apartments with disgusting management. its been 3 months i complain to the management and maintenance team, they are still fixing those.

I have lived here for 5 yrs. and although the management is super nice, nothing ever gets done. We have an outdated kitchen, old carpet that needs to be replace, bathrooms dont have any ventilation in Them. The kitchen, living room, bathrooms and hallway all need to be painted. Our blinds were never replaced from years ago when they broke. One of the maintenance people gave us a new sink but didnt put a finish on it so its all rusty around the brim and the second bathroom in the master bedroom has rust all in the sink. there are many other things that need to be fixed, however like i said, the maintenance and management are so nice there. Also great location. Love the Landscape of it and the neighborhood.

Over priced and dirty building. My floor ALWAYS reeks of weed or cigarettes,so bad it comes in through my vents. Paid rent every month on time and having it raised for the renewal. the gym is pathetic, the game room was trashed within a month of opening, the pool is closed half the year.

Get rid of the residents that do drugs ( marijuana )in there apartments making it hard for other neighbors to live a comfortable living experience. If no one at the office will take care of this then I will but my rent in escrow. I work in a renal office and I know my rights. This is effecting our health and our will being.

Slow with repairs. Nice porch space. A little dated. Clean.

Very beautiful apartment! The staff is great and welcoming!

Fine enough place to walk through, wouldnt want to live here

I noticed some reviews arent so good on here and as we all know most people are quicker to review the negatives before the positives..My personal experience has been great.I like the staff. They are polite, they are funny, and they work with you,( within reason).Of coarse they arent going to be perfect all the time. Some of the people in here drain me. I couldnt imagine having to deal with them on a professional level. HaI really like the upgrades and i love the views.Theres deer around here. Its so cool.For the price, fhis place is where its at

If a landlord does not address issues, then it shows the lack of care and professionalism and respect for his tenants. In fact tenants should go to court to fight their issues. Thats what I would do. Beat them at their own game in rent court.

Great place. The team works extremely hard to provide for the community!

Could really be a great place to live if they would step up there game especially with therent you pay to live here . I think they Gould do better to control the Mice problem, and the security system Gould use a over haul. The lamp outside are never on and the parking lot is very dark .

Spacious and friendly staff but not enough staff to handle needs of residents. Often unable to reach staff despite phone messages. Morgan properties also unresponsive despite multiple attempts to contact. Poor coordination with maintenance. Largest issue is mice - despite exterminator multiple times.

I love the community, you can thank the homeowners for that, but the building: mice infested, unresponsive staff members, maintenance request goes for weeks unanswered, and the Assistant Manager places your monthly rent payment notice on the door post of your apartment unsealed and noticeable to any who wants to know your business. I have not seen this type of practice for 30yrs. The laundry room is full of mold, and badly needs painting. Staff members are allowed to park in the best parking spots on the lot. And the water bills, the building divides the water bills amongst the tenants. Even if you are working, you still pay the same amount of someone who is at home all day using the water.The manager seems very firm, but when she is not in the office the mice will play.Mistake moving to Willowbrook Apartments

Please take this information as you will:-Moved in end of sept. 17’. There has been no hot water 3 times. During the week days! N while it’s 40 degrees or below.-Lost electricity maybe 3 times or more was not home enough to count!-leasing staff and property manager just tells you what they think you want to hear.-after requesting that maintenance doesn’t show to your apartment without you being home. They allow them show up anyway! Without your presence.-Interesting enough, while I’m home, maintenance/ pest control never shows. However, when I’m not there. I alway expect them to arrive. And I’m right every time.- you will hear your neighbor/s (ex. Something like snoring!!! ) -office staff refuses to assist. Told me they understand “it’s annoying”. But live with it!!-received random notice that I would have to pick up my mail from the post office bc they want my name displayed on the outside of the mailbox. For safety, I was alway informed never to to this!In additional, is this even legal?!!?!?They maybe picking and choosing who they would like to rent from the leasing building 6310. Which appears the be the best looking building here. N smells good too.-oh laundry haha it’s a joke... the dryer doesn’t blow heat. So, you clothing is cold from the dryer. And the washer doesn’t wash well, so your clothing is still dirty. Plan to always go to the laundromat!I made the biggest mistake renting from here. I’m in HELL until my lease expires. I’ve consider breaking my lease (but they are asking for a 2month but out) at this point, I’m seeking ways to pursue legal actions.Rent/electricity/gas is at a high cost (especially here ) to be living so uncomfortable.

I am a current resident.... Only reason why I am still a CURRENT resident is because of rental credit from a previous complex due to a break in. This will be my last year renting with this complex. The previous management company was HORRIBLE AND LAZY. Where do I start because it has been a lot I have experienced and I didnt do my proper research before moving in. Well, here it goes: Wasnt properly notified of unexpected maintenance work directly across by apartment. HAD ISSUES WITH THE MOST RECENT: ROACHES, I HAD MULTIPLE MICE ISSUES, A MASS OF BLACK FLIES THAT CAME FROM MY KITCHEN SINK, REFRIGERATOR WENT UP, BATHROOM SINK IS CONSTANTLY BACKED UP, A PIECE OF THE BATHROOM CEILING CAVED IN FROM A WATER BACK UP. THE BUILD I LIVE IN FRONT DOOR IS NEVER LOCKED PROPERLY! LAST, THE ELEVATOR HAS BEEN DOWN FOR THE PAST WEEK AND THE DRYER ON OUR FLOOR HAS NOT BEEN FIX NOR DOES IT PROPERLY DRY OUR CLOTHES. I NEVER SEEN SO MANY PEOPLE MOVE OUT THERE APARTMENTS. Note: The new property managers are working towards bettering the complex from the laziness of the last management company. I honestly would not recommend anyone here from my experiences and there are much better complexes near here which are much more worth your money.

Traci property manager is the absolute worst. They have mice and management is awful. They are over priced and needs a lot of work.

My final decision after 5 years of living here goes like this. We lived in 2 Apts which were both on the terrace level.1st is poor level of service. There were many issues besides the flooding and ancillary fees. Maintenance and management failed to return calls on dozens of serious situations one that led to our Apt to be unlivable. Maintenance used crude language in front of us and put down the owners blaming them.2nd, Horrible nasty ugly huge cave crickets, mice and recluse spiders. YES RECLUSE or HOBO spiders (can be deadly). I have pictures of one nearly the size of my palm.Yes they do have decent pricing for the size of the Apts and a nice pool, But the extra fees and general deterioration of the buildings are not worth it. We used to have storage and when that was taken away we were pretty sure we wanted out.If you are a person who doesnt mind outdoor creatures sharing your food and space, and dont mind cleaning up there droppings, If you are a person who doesnt mind general poor service when fixing is needed than you found your place. One more thing, whatever the rent is add 10-20% more per invoice in fluctuating fees.Class Action law suit may be what is needed to keep people safe living here. Friend me if you feel the same. I am pursuing something now.

I moved in August 2016. And at first it seemed pretty nice. We got an unrenovated 2 bedroom because we enjoyed the space and there was no need to pay the same price for new appliances in a 1 bedroom. But as time goes on, things are getting worse. As of now, I still have scratches and holes from the past tenants. I put it on that piece of paper they give you but theyve never come to fix them. Ive had various problems since moving, such as my frig and freezer not getting cold, my shower being broken since we moved in, even with my toilet. And it seems like whenever they fix something, something else goes wrong. They fixed my frig 4X last year. Currently, my thermostat is not working and has been blowing cold air in my apartment since 8 this morning. Ive sent a request, my boyfriend has called twice and no one has come to fix. My boyfriend has a cold and this air will make it worse. Its ridiculous how we pay our rent on time (because they post your yellow paper if youre late next to the mailbox on the wall for all to see), and things are not fixed in a timely fashion. Ive even had a maintance guy get upset with me for calling in my freezer defrosting as an emergency in the middle of the night, being extremely rude when he came to fix it. Im honestly tired of being here at this point and we have considered moving when our lease is up. Did I mention that Im in the LEASING BUILDING?! And they havent even fixed the call box so I can have a code so I have to fight with an inefficient front lock everyday?!I only rated it 2 stars because the area is nice, the apartments are nice and everyone I talk to in the leasing office is rather cool to talk to. But other than that, id strongly influence looking somewhere else. Its not really worth the money, plus paying ALL utilities when you have to wait an entire day for someone to come fix your heat in freezing weather.

I was only here for 3 months and it was just FLAT OUT, BAD!broken toiletsrodents and insects crawling under your feethallways smelled like garbagerude management and staffslow maintenanceoverpricedneighbors had their bike stolen off their balconymold on the wallsIt was a nightmare, happy its over. Dont put yourself thru the same.

I wish i wouldve got one of the updated apartments.

I lived here before and I’m thinking about moving back

Nice helpful office staff and quick response time

To Whom It May Concern,I have been a resident here for a little over one year, and overall, it is a good experience. However, yesterday a bunch of our cars were towed due to extremely poor notification. I never saw a sign posted on the main door. After being rudely spoken to in the office, I checked the front doors of the buildings, and one sign in small black ink on dark red paper was posted in the corner. Its hard to even read what it says. While picking up my car for $300 I asked the towing attendant about the amount of cars that were towed from Willowbrook. He said, and I quote, So many that its making my head spin. If that many cars were towed, then someone in management did not do an adequate job of informing the residents.

I was first living in 2907 i loved it, we had one mouse running through our apartment but it was ok, we ended up catching it, we didnt think anything if a mouse infestation because it was winter time of course youll see a mouse or two. But we moved to another complex building. 6320... Boy oh boy!!! There is NO SERVICE. None what so ever!! The first week we moved in the gas stove wouldnt turn off. The eye on the stoves literally wouldnt turn off no matter which way we turned the nobs, we had to call the fire department to turn the gas off and they detected a level six of carbon monoxide and i have a one year old that resides in my home. get me started on the mice infestation that they have!! I killed about 5 mice this week. The more i catch the bigger they are. When i thought i caught them all, as i was laying down in the living room, i seen ANOTHER mouse today it ran came back and when i made a sudden move...... It ran into the vent thats in the wall!! So you would only imagine if we screw the vent off, of how many mice will be win that vent!We put in a request for pest control maybe about 6 times, and they came only twice. Once at the old apartment and once at the new apartment. I cant wait to move out if here. Hopefully before the summer is over we will be moved into our new home.I love the people in the front office.LaTonya, Erica && Steve. They are just the best. Anything you need you can definitely go to them. I can honestly say the only thing i will miss about living there is being able to go to the office and bother them all day!Whatever problems you might have come here or staying here its not their fault, its maintenance fault!

I read the previous reviews and i must disagree. I currently live here and maybe its because i dont live on the ground floor (live on the 3rd) like some of the people who complained lived, but i like it. Its very quiet, i only have one nieghbor who i can hear, other than that, nothing. Laundry room is nice, and every time i do need maintenace, they come right out. Usualy same day or next day. Same when i had an issue with my mailbox key. Now it is true that the bathrooms have no outlets and the appliances are a little outdated, but its comfortable and it makes do. I only need an outlet in the bathroom to do my hair, and i have a vanity for that so no need.Before i moved in, the rental office let me see the model they had in the office, but also the potential apartment i would be moving in so there would be no suprises. Actually, I saw two and was able to look at the differences.Good Luck.

This is the worst place in the world to live. PLEASE SAVE YOURSELF the trouble and the money this place is not worth it at all. I moved in with my mom and my 4yr old son. It has been a headache since day one After bing here for only a week out bathroom ceiling fell through. It looked as if there was toilet falling out of the sky. It took the maintanence two weeks to fix the ceiling. After the ceiling wa fixed the refridgerator went out and a months worth of food went bad. I called and did not receive a phone call back until the next day. Since then my refridgerator has gone bad another two times and its not working at this point either. The knob in the bathroom tub broke and I could not turn my water off . Maintanence did fix that for three days my water was running for 3 DAYS!!!!!!! I have never had so many problems with a place that I have only been in for 6months The management team are even worst the never respond to the issues your having they get extremly nasty with you when you bring a complaint to them but if you refuse to pay the rent they threaten you with eviction notices. I cannot wait for this lease to be done with I am not renewing I would never recommend this place to my worst enemy. IT SUCKS TO LIVE IN WILLOWBROOK!!!!!!! I wouldnt evenrate this place they would get a negative 100!!!!! from me and my family

Friendly staff, gorgeous and affordable units

Very quiet and with an awesome view from the balconies.

If only I could give zero stars. This place is downright, horrible. Holes in the ceilings, lazy maintenance men and random people towing residents cars. Awful place. Please dont waste your money or time here!!!

Nice elderly folk living here

Will HELP YOU AS.MACH.AS POSIBLE

Too many thieves.-In April ‘17, someone stole my family member’s check from our mailbox and cashed it.-In June ‘17, my car was broken into about 3 weeks after I moved in.-November ‘17, in my building someone stole the chair cushions for the new lounge chairs in the lobby.-As of the day of this post (December ‘17) someone broke into my mailbox and stole all my mail.

Conveniently located in the Mount Washington area of Baltimore.

We went there to see an apartment to rent, we found Better places for the same price in the same area.

Not worth the money at all! Always the first to lose power. Bathroom sink in family bathroom isnt leveled. Mice, roaches, and insects everywhere! Fed up to the max. Moving asap

Beautiful apartments and the staff is great

Great apartments and friendly staff

Horrible apartment! Nothing ever got fixed, rude staff, hot water was broken for a month no ac for 3 months. They also raised the rent.

Helpful staff, ample parking, decent apartments, quiet, walkable, safe

Horribly mismanaged, under staffed, ineffective/inefficient maintenance...tenants truly treated as expendable--- avoid like the plague

We all love the pool

New development nice building

THIS IS THE WORST PLACE TO MOVE IN... PLEASE LISTEN TO THESE REVIEWS AND SAVE YOURSELF THE TROUBLE... I MOVED IN A WEEK AGO AND I ALREADY WANT TO LEAVE. MASSIVE RODENT PROBLEM!!!!! MASSIVE!!!!!

These apartments are huge inside.

Also everyone who had anything to do with my things being misplaced was fired

This place is a dump.

My sister lives there just visiting

Love it

Comfortability and affordability

Decent

Great place

Not what they advertise

Staff not helpful

Fest