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American Spa And Pool, A.S.A.P.
15011 Texas St, Austin, TX 78734, United States
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American Spa And Pool, A.S.A.P.

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Do
Review №1

I am a newbie to the pool world and new nothing about maintaining a pool. When I called to schedule a maintenance appt, the office staff were so helpful. Thomas came out and checked over my equipment, made repairs, and took the time to explain how to maintain it properly. I was surprised at how reasonable the bill was! I am taking the time to write this review because I was so impressed with this ASAP. They have earned my business and loyalty. Thank you for such outstanding service.

Sa
Review №2

Following a very ugly separation from our previous pool company, we were very fortunate to have found ASAP Pools. We have been using them for some years and have found them to be very upfront and honest about any costs and scheduling. Our assigned our pool tech, Drew Ferguson, has been fantastic. He comes weekly and does an impeccable job. He is very knowledgeable and genuinely takes pride in his work. He communicates very well, is friendly and responsible. He helps with tips about keeping our pool & spa looking brand new.Most importantly, he identified that our pool likely had a leak and set us up with a leak detection company who indeed found a small leak and repaired it. Drew is invaluable in helping us to add the correct amount of water. Our water bill has gone down hundreds of dollars.We get an emailed report on the spot every visit. The report has notes and photos! Love it.Drew also was very understanding when our dog bit him.Drew gave us a small, but very thoughtful, Christmas present and we were touched.We hope he stays with us for a long time.

Lo
Review №3

This team is amazing! I enjoy working with each and every one if them!! Kudos to A.S.A.P for growing such a great pool service and repair company

Da
Review №4

I feel compelled to write a review after the very professional warranty service that was performed by Cullen Goike. Not only did he fix the problem, he took time to ensure the cables/wires we nearly ran and spent time educating me on how to properly maintain the pool equipment. You can easily see Cullen has a passion for providing exceptional service!

Br
Review №5

So glad I found these guys many years ago. Great service at reasonable prices. Done a lot of repairs to my pool, and they always get it right.

R
Review №6

American Spa and Pool was sent out by Cody Pools the company that built my pool. They were chosen to cover the warranty work on the pool. Cullen the service tech was great. He not only fixed the problem but gave me answers to questions that helped me greatly understand servicing my pool.

Lo
Review №7

Ive used American Spa and Pool to service my pool for a few years now. They are VASTLY superior to the prior service I had. Their weekly reports are electronic and useful. The techs are there on schedule, without fail; and do a good job. Theyve been very helpful in pointing out areas to keep an eye on and those that should be addressed. They even alerted me to a propane leak. Excellent service at a fair price.

Wa
Review №8

Very professional level service. I like the post-service emails with pictures that prove the work was done. Any necessary repairs have also been completed in a timely manner. Best pool service that i have experienced so far.

Ma
Review №9

I have had pools for 30 years and they are the best service company I have ever worked with. Very responsive and their communication is excellent

Ca
Review №10

The staff is very reliable and knowledgeable regarding any issues which have come up with our pool. We trust them and know that they truly understand the science of healthy pool maintenance and apply it to ours. We heartily recommend them.

Ka
Review №11

I highly recommend American Spa and Pool. They do a really great job maintaining the pool and mechanicals, all for a reasonable price. Excellent communication and customer service. Always there when they say they will be. You won’t be disappointed.

J.
Review №12

Keith came out and replaced our gear box explaining everything and doing a great job! This company tells you what you need and does not over-sell. Great experience!

Ra
Review №13

This is a wonderful company! I highly recommend their services. Very professional and lovely to work with.

wi
Review №14

This team ath A.S.P. are always looking out for me. Ive had them for close to 5 years now and never had a problem. They always work with me to keep my Pool clean and any repairs made when needed. Great people!!!!

Da
Review №15

Update: February 20, 2021Received a call to check in and ask if we had any damage to our pool or pipes after the week of Artic freeze so they could prioritize repairs for the coming week. No damage I could see but they were going to check on Monday. Wasn’t expecting that level of service, but that was super considerate.I think it has been two years since we contracted with American Spa and Pool. Cannot imagine having our pool serviced by anyone else. They are extremely conscientious about the quality of their service and even if they are not contracted to do so they are proactive in letting you know where a potential problem might exist with your pool. Thomas and team are the best and take time to understand their customers. Highly recommended.

Pe
Review №16

I had a pump motor go out on our pool last month. I was convinced the motor would need to be replaced and was trying to source it and the other parts needed to swap. Decided I didnt have the time for it and did a Yelp search and came across Thomas and American Spa and Pool. After seeing all of the glowing reviews I called. We discussed for a few minutes what was going on and said he would be out later that week [we were in no hurry]. He called me once the repair was done to say it was a capacitor and he was able to replace it. He could have just gone for the pump and was expecting a healthy charge. Needless to say I was thrilled with the cost, his honesty and true desire to make it right. Business ethics like this will always be rewarded over time. We will only use them going forward and will recommend to anyone who has a pool or spa. We are even going to have him upgrade the filtration system. Thanks a ton!

Su
Review №17

I could tell that something was wrong with my pump by the way it sounded. Thomas came out and quickly determined that the impeller was clogged--an easy fix and not something more serious (and expensive!) He checked out a few other things that werent working properly, and spent some time talking with my husband to explain the details on the phone before he left. That was the most productive and informative hour weve ever had with a pool repair service! Great service and very professional. I highly recommend them!

Gr
Review №18

Thomas is a great guy. Honest, super knowledgeable. Will do business with you guys in the future for sure.

Ji
Review №19

American Spa and pool provided great service on our pool maintenance. We are really satisfied with their service. Bob is great!

La
Review №20

Excellent Customer Service! This Pool Company calls you back immediately and really care about their customers. This is a huge difference between corporate style Pool Services and American Spa And Pool. Highly recommend you calling this company.

Dw
Review №21

Love this company. They are amazing and work hard to make your life easier. Call them for your pool nneds and they will be right over

Ma
Review №22

ASAP has been doing our pool for about a year and half and it has been a great experience.

Ch
Review №23

They did an excellent job, took their time and were fairly priced. Will definitely use again.

Hi
Review №24

Complete pool experts! very responsive and EXCELLENT customer service and ethics! I highly recommend ASAP.

Hi
Review №25

They are fanatics about customer service. I highly recommend these guys!

Ca
Review №26

Great company easy to work with.

Ja
Review №27

ASAP is responsive and fair. They have replaced several predecessor’s errors and keep us running year round!

Information
77 Photos
27 Comments
5 Rating
  • Address:15011 Texas St, Austin, TX 78734, United States
  • Site:https://austinpoolcare.com/
  • Phone:+1 512-293-7831
Categories
  • Pool cleaning service
  • Swimming pool contractor
  • Swimming pool repair service
Working hours
  • Monday:8:30am–5pm
  • Tuesday:8:30am–5pm
  • Wednesday:8:30am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8:30am–5pm
  • Sunday:8:30am–5pm
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