I will never use this company again. We were told that we were being upgraded to a much better vehicle but it was because of poor planning on their part. They didnt reserve the car type we booked. Everyone was getting upgraded. It was a nicer vehicle but we ended up spending more on gas because of it. We booked what we booked to save money on gas. The staff also didnt know what was going on. While in line, multiple people ahead of us came back in and told staff that someone else just drove off with their car. For some reason our rep took much longer with us then the other staff members did with the people that came to them. The others checked in three other parties in the time it took us to get through. Once in the parking lot there where staff running around every where but non actually helped us and one even laughed and said good luck finding help. Finally we semi figured out what to do and we drove to the exit gate thinking the staff would do a walk around with us to determine damage. Instead he just took our damage papers and tried to send us on our way. I bought up that the damage report hadnt been done yet, due to the fact that they didnt even give us a pen OR even explain to us what needed to be done. We finally were able to get out of the garage and instantly noticed more damage that we couldnt see in the dim lit parking garage. We tried calling customer service to report the damage but they basically told us to go online and fill out a form. Longer story shortened, we will never use this company again.

They lie to you and say you will be charged 15$ for each toll you go through plus the cost of the toll if you dont buy the toll pass for extra 12.95$ a day. Also saying you can not pay with cash at any of the tolls, all by plate/mail hence the 15$ per toll extra charge. Went through 1 toll and it had a cash/change window. Also try to sell you insurance without explaining your personal coverage is sufficient. I understand upselling, but these people are shady, lying con artist. I need more hands to give 4 thumbs done. Never will rent from any thrifty or related company again...Thats Hertz, Dollar and Thrifty owned by Hertz. You got me this time... hope the extra $$$ goes along ways for you losers...

Getting the car was a pain but we managed. It would be nice if someone was out in the garage to help you. Returning the car was a breeze and the associate that helped us was great

Great price, clean and excellent quality suv made our family trip awesome! Good customer service at the thrifty desk.

The staff was friendly and helpful but were struggling to keep up with the demand. There were half a dozen people in line behind me and more gradually arriving but we checked out one of the last two cars in the lot. Everyone else was going to have to wait. The car was an excellent deal and service was quick. Thankfully we werent impacted but the shortages.

Very helpful. After a long flight and traveling with kids, Marvin was very helpful and courteous. I cant say enough about Marvins professionalism. Will definitely be renting from Thrifty again.

If I could give -45 stars to this rental place, I would! I picked up a rental 2020 Kia Optima on 02/05/2020 at 1900 and parked it at Killeen Fort Hood airport in Clear Creek Rd in Killeen Texas on 02/09/2020 around 22:50 . I parked my rental at 4-5 spot for Hertz at around 2250. There was a representative there that took my keys and did not walk out to lok at the vehicle to inspect. The next day I seen two invoices one for the ORIGINAL price they were going to charge then the next one stating there was damage. I called them immediately to find out what damage they were talking about (I thought it was the exterior). If so I would be willing to pay because someone could have hit it on my travels. I found out that the charge was due to smoking? I do not smoke. I called the manager (Katiria I think) to gain some clarity on the manner and she stated that 1. she couldnt help me due to the fact that the employee that inspected stated 2. call my bank to dispute it because once the charge goes through she cant help 3. the pictures indicated that I smoked and the representative stated it 4. they already took it to get detailed so she couldnt verify. I asked her to send me the pictures (which I will attach to this) and she state well it does look like someone was smoking I claimed that it wasnt me it could have been her employee she stated Oh she doesnt smoke and I do? I was very outraged and upset that I contacted their customer service hotline and they provided me a claims for customers to dispute. The pictures that are attached state that it was ash spread and in the door and middle console. It could be anything that may have fell in the car. How can you send it with out letting me know of extra charges? It is basically your word against mine at this time and I am just supposed to agree that I did something I didnt do which is not far. The photos that were taken can be anything and they did not show which car it was from the photo just close up images of what they found. Moreover, Katiria mentioned in an email that it is $300 however Im charged 400 ; discrepancy. I was able to give the keys to the representative at the kiosk she took the keys and didnt go and inspect the car and let me know of any charges that day. In the policy Katiria send mentioned that.... In most cases you will know before leaving the Hertz lot if I will be charged and I wasnt notified or told that night. Secondly, the policy also mentioned... The Instant Return Representative makes the determination if a vehicle has been smoked in. If there is no Instant Return Representative available when the car is returned, the Vehicle Service Attendant will make the determination. She was present and did not do or mention an inspection in my presence. If I did something wrong I do not have any problem admitting or paying for what I need to pay for. However, I do not smoke and I should not be charged for something I did not do. Based on those pictures, I do not see a clear verification of smoking nor verification it was my car nor notified or inspected in my presence. I am very dissatisfied and not appreciating the fact that I am being charged and told I did something I didnt do. The manager that was talking to me concerning this manner was not helpful and couldnt verify anything because she wasnt not present nor could see for herself. Also they mentioned to me when I rented that I have to avoid tolls or the processing would be difficult. I agreed and they also told me that if I called them ahead of time I would be good. I mistakenly went through one toll and told them immediately. I then get a letter in the mail for the toll which was only 1.50 and an administrative fee of 15$ ? They are trying any way to get money and I dont appreciate that!This has been the worse experience and by far the WORSE car rental place I have ever used along with their customer service! AVOID AT ALL COST;CHEAP IS NOT BETTER!

MEH.We got to the Austin TX airport and went directly to thrifty car rental counter; they were sold out. They said they wouldnt have anything until next day, so I asked them if they would shuttle or drive us to the hotel airport we were staying at .5 miles away, and they said they dont do that, so then I asked if they would cover an uber to get us there and they told me no, so we had to spend $10 on an uber to get to our hotel and then $10 to get back to thrifty the next day. $20 that didnt need to be spent. They also pushed me to purchase the toll package which was almost $80.Their insurance options were also astronomical costing me $700 for insurance alone for the week; not too Thrifty. Not to mention we had to push them to get us in the SUV that we ordered months in advance because they were trying to stick us in a Chevy Malibu; we had to wait for an SUV to be returned because they would not upgrade the vehicle to a larger SUV.Ill probably be sticking with Enterprise Car Rental from now on.

Just dont. Look at my review for the Hertz at this location. Avoid at all costs.

Absolutely abysmal. There were 40 people in line and only one person working at the counter. Eventually somebody came to the Thrifty desk, but they were taking forever per person. Then just down the ways, the Hertz desk had two people working and could check in Thrifty customers, but no one said anything and we were going to be late for a wedding. And we had a reservation. Terrible, do not recommend.

They were fast, painless, gave me options for my rental, and extremely friendly

ABSOLUTELY HORRID EXPERIENCE! COMPLETELY RUINED MY ENTIRE TRIP HERE!!! Read all the reviews carefully, they definitely speak volumes! I was given a push start car and before you leave the airport they ask for the keys,paperwork, your id as a confirmation before leaving. I drove off almost 40mins away to find out they never handed me my keys back!!!! So once I turn off the car I was stuck at my location with NO CAR! They had called once* (unknown number) and left a voicemail with NO return number. I had to Uber 40mins to the airport and almost an hour back to my other location because they do not answer any phones, AT ALL! They chose to only refund me half, and there manager had a complete attitude with me! I never complain like this or do reviews, but the ruined my entire trip to Austin! I was here for something very important and could not attended due to their ignorance & lack of communication. I will never purchase through them again!

30+ people in line and 1 agent working the desk. Took us >1hr to pickup our car…

Shady unethical business practices! Youve been WARNED. These guys actually charged me $15 Admin Fee per toll on TX highways for a total of $178 of hidden fees! The tolls are ~$1 each. Im sure this is in fine print somewhere, but they conveniently forgot to mention them. The car didnt have working seatbelts in the back and the wait to pick up the car from the airport was 1.5 hrs.AVOID AT ALL COSTS.

Great experience upon renting a SUV - especially Marvin at the front desk!

United changed my flight to arrive at 11PM instead of 7PM. When I got to the rental counter no one was there at the Thrifty desk. The sign said to walk to the Hertz desk for service. The Hertz desk said they only work until 10PM. I talked to another traveler who couldnt get out of the rental garage because the guy that opens the gate went home at 11PM. I had to Uber to my hotel. When I called to try to get a car the next day pretty much everything in town was gone and I had to wait in person at a Hertz in south Austin for someone to turn in a car. If your plane gets delayed and you arrive after 10 or 11 be prepared to not get a car.

If I could rate this place zero stars, I WOULD!! When we got to the counter we had the rudest person check us in and our bill was $250 more than my estimated charges were when I booked the car. They had no explanation for that and demanded I pay the additional or I would not be able to rent. After returning the car post trip, I received a Bill in the mail for right at $50 for toll charges, my toll charges were only $3 but their fees brought it to $50- FOR THREE DOLLARS?! Absolutely will NEVER rent from Thrifty. I left a bad review and someone reached out to me to say how sorry they were but refused to reimburse me for any of these unexpected expenditures. AVOID AT ALL COSTS. I would recommend unerring to an outside car rental to avoid the airport rentals- such a scam!

Price was higher than usually, but nice clean car. Easy to return

Horrible customer service. I have been waiting for over 50 mins.

I was charged a day that I never used and they do not like to answer their phones . and if your flight arrives around 11 PM they have no employees working they do not close at 12 AM they close at 10 PM so be careful if you’re traveling and you get there at 11 PM you won’t be able to leave with your vehicle very unprofessional. You get off the airplane at 11 PM and there’s no one there to rent your car that is really sad.

Horrendous service/accessibility/experience all around - no way to contact representatives at the airport location via phone. We dropped the car off, on time, at the airport, and were billed for late days, at $100 per day, eventually receiving calls notifying us that we were at risk or repossession as rental has passed the maximum allowed rental days??? No one would pick up the phone after 15+ calls over 4 days and inbox was full so no voicemail could be left. after numerous calls into corporate, nothing has been done.

Charged me a $250 lost key fee when I returned the key with they car. An employee must of lost it and pinned it on me instead.

Good customer service

A lot of hidden fees, and they never answer tha call on the counter.

I paid for my rental through hotwire, paid, dropped off the car on time. Then a month and a half later I get a ADDITIONAL charge on my account for EIGHT TIMES the original amount. This is the worst time ever to be messing up people’s billing in such an extreme way. I have disputed the charge and tried to contacts them directly. It’s been over a week since the dispute and I’ve heard nothing from them. Obviously I’ll never do business with them again and you probably shouldn’t either...

Was not informed of toll practices... For a 5 dollar toll i was charged $65.00, this was extremely unnecessary, who does that? I was not informed of this prior to renting my car either. Pretty lame.

They will charge you more than what it is..

The lady helping us was really kind!

The price that I was quoted and emailed was not the price that they charged me at the airport for the same exact car then they refused to refund I I will have to dispute with my credit card company and file a claim with the Attorney Generals office for Consumer Fraud

I see you like to scam people and say they smoked in your rentals when they don’t even smoke Scamming customers is not good business and I hope everyone sees this and rents elsewhere

Worst experience ever!!! 2 hours in line to pay for reservation, 30 minutes to take possession of car. Will NEVER use Thrifty car rental again!!

Google Maps shows this location is open until midnight. We also called the front desk and the voicemail said midnight. We showed up at 1045 pm and no one is at the desk. Not happy - will be the last time we use Thrifty

My husband and rented a small SUV out of Washington Dulles for four days. It was a pretty good car although it took a while to accelerate. These are problems, we were told we were paying $200 deposit and would get it back when we returned the car. We were asked if we wanted a toll pass and it would cost us $50. When we returned the car it was $67.00 also other fee were added that were not explained to us. Now we are only getting $129 because of all the fees that were added. We have rented several cars in the past but from different companies without any problems. I will never ever use Thrifty again or any company associated with them. $415 for a four day rental on a small vehicle unacceptable especially when I was orginally quote from Priceline $181.82. This has to be criminal.

Rented a van for the kids visit. The agent was as super cool as an agent could possibly be. Gave us great advice and allowed my wife to pick out the van. Highly recommend.

Let me hop in my rental sooner than pick up, lady at the desk was helpful, was on my way in no time!

I rented car from Thrifty for 3 days and received a mysterious charge for $38.02 on my credit card 40 days later. I have tried to call the company, but they were unable to tell me what the charge was for and that I needed to speak with the branch directly. I have tried calling the branch at different times of the day for several weeks now, but I havent been able to speak with anyone. I also havent received a call back after leaving a message. This is really poor customer service. I cant recommend a company that charges unexpected fees without notifying or explaining those charges to their customers.

Simple process for checking in and out but, even with booking through an airline, there are a lot of hidden fees and no discussion with you about them. Check with a major one before using them. The price may not be that different.

First, they tried to give me a compact car instead of an intermediate one which I reserved online. But that compact car wasn’t at the stall. Had to go back and ask for intermediate car. They gave me Corolla. I return car on time with full tank. When I checked my credit card, the charge does not match to the receipt gave me. I don’t have any idea what are the extra charges. Please avoid at all cost. You will definitely pay more and waste your time for those chargers. I used Thrifty in San Jose, CA airport, I didn’t have any issue. So, I guess problem is in Austin, TX one.

Sherri had us in and out very quickly and was super informative. Highly recommend.

Quick and good service. Good online prices. In walking distance of the terminal. Cars are in good shape. (I had about 6 times rental cars from them.) Currently you need to follow the signs for the car return. Constructions ongoing!

I was a little worried about renting from Thrifty because of some of the reviews. I didnt have any issues with my rental..all went smooth and it was the cheapest price I could find. My only suggestion would be to take the time to inspect the car and write down every ding, dent and scratch you find. I would rent from here again!

Very affordable. Car was not ready at pick up time and we therefore had to wait for at least 15 minutes after a red-eye flight. Also, would not recommend their customer service call line. However, if youre looking for a bargain and dont mind all that, its great!

I wish someone had mentioned the construction at the airport and the car return lane it was very difficult to see in the dark and it was difficult to circle the airport to get back to the car return lane. The signage in the garage could be better. I was looking at the overhead signs and missed the lane to return the car, circling airport for the second time. Thankful that I found someone to ask. No one in kiosk at 6am, found a person that was collecting keys from returned cars, but didn’t feel that the rental was completed. This could be better.

Overall a good experience. The only problem I had was that the representative helping me with my rental explained their roadside assistance without stating a price for it or asking me if I wanted to add it to my reservation. She then added it to my reservation without a confirmation from me. Good thing I asked her to give me a rundown of the charges since it seemed high.

The first vehicle Thrifty assigned to me smelled very strongly of dog inside.The lady working the booth was very helpful in finding me a second vehicle.The second vehicle had not yet been washed, and had dents all around it.She found me a third vehicle which was in great shape, and I left in that one.After sitting for several hours in the hot Texas Sun, however, that one started to smell like marijuana. Lol!I will never understand why some people do not respect the property of others, and follow the rules.My experience with Thrifty - the people, the mechanical condition of the vehicle, the convenience, the value - were all great, and I will definitely use them again the next time Im in Austin.

When I arrived at the rental counter, I was greeted warmly, and my reservation was processed very quickly. Previously, I had a bad experience with a different Austin car rental company, so I had deliberately chosen Thrifty this time. Alll my expectations were met, and I will be happy to use Thrifty again!

My wife and I went to Austin to get out of town last week. We rented a Thrifty for eight days starting Saturday April 2, 2016. I was apprehensive after renting the car online then seeing some of the reviews about the Thrifty/Austin Bergstrom rental cars.Our experience was absolutely great. Our flight was late. The young man at the counter was very nice and helpful. We got a brand new Nissan Rogue for the week. It was nice! Yes, the various taxes and fees doubled the cost of rental but that wasnt hidden it was up front when we rented the car so I expected that. I thought that there would be more hidden costs and fees when we turned it in. Surprise! No hidden cost. The bill was exactly what we contracted for.I would rent from them again.

Thrifty Car Rental at the Austin airport was a short walk from the terminal; no shuttle ride needed. Check-in was quick and easy. Entry and exit to the car rental area of the airport was easy, and the employees were friendly and helpful. I would use Thrifty at any airport.

Rented a car from Sandpoint Idaho and dropped it off at the Spokane Airport the following day. Was charged $75 for windshield damage. There was absolutely no damage to the windshield but since Thrifty was able to produce a picture of a rock chip from a windshield (not the vehicle we rented) we had to pay the charge. BE SURE YOU HAVE A REP ASSURE YOUR VEHICLE HAS NO DAMAGES BEFORE YOU HAND THEM THE KEYS! Will never use or recommend Thrifty. They were the only choice in Sandpoint Idaho in fortunately.

Never again Thrifty. We arrived at the counter the exact minute we reserved the vehicle for. No one was at the counter for at least 15 minutes. Finally a representative came out rubbing Doritos dust off his hands onto his shirt. He didn’t apologize for the wait and didn’t care to see us. Finally got the car which was in good condition. The return process was quick and easy. Now that all charges have cleared I’ve been overcharged and can’t seem to get anyone on the phone who can help with this issue. This company runs off being unethical. Don’t fall for the “cheap prices” you’ll end up paying more then the competition and having a horrible experience

I rented a car from them the week before Xmas. The front desk didnt have the most friendly welcome They actually gave me the wrong car before I was going to check out. Surprisingly they werent even apologetic for it My actual car smelled like smoke. The smell was so strong we had to drive the entire trip with the windows down.When I returned the car, I learned I was charged for liability insurance when i received the final bill. I specifically told the representative that I did not want insurance. I definitely felt scammed and requested a manager. I am still awaiting to speak to him 1-week later requesting for refund on liability insurance.I definitely feel scammed. Of course I should read the fine print of what I am signing, but I really feel misled. Not the fact that the manager is very unresponsive. They have really lost my trust.

Bait and switch at the same price. Despite reserving a full size car when I arrived I was told they didnt have one and that I was going to get a compact or nothing in addition they refused to change the price so I paid a full size price for a compact car because there were no other cars available after checking every other rental car counter. And then they refuse to answer the phone for three days when I called them and did not call me back after leaving messages. Then when I called the national phone number I was on hold for an hour. This is the worst possible rental company avoid them like the plague. I will never rent another car from Thrifty or from their parent company dollar

The vehicle was great. The service reps were very friendly and helpful. However, my rental was charged for insurance I didnt request or agree to originally. Although it had since been refunded, I was given a lame excuse how it was inexplicably added.

Fast check-in and polite. Could give us more information about the toll situation in Austin though. Overall, great.

Helpful and friendly staff at Austin airport. I always do comparison shopping on and off airport site and couldnt beat Thrifty even with the airport fees. Car was in great condition.

Easiest car rental experience ever! Cheaper and more convenient than Turo. Many thanks to the Agent at the Austin Terminal who set me up with a car that fit my needs and I didnt even have a reservation.

The service was great! I had a reservation with Budget but there was no one at the Budget/Avis counter. Waited for 45 mins.. Finally I went to Thrifty and Shama took care of my rental needs. Shama was very professional and attentive, she is an asset to Thrifty Car rental. Also I want to commend Victoria for my second rental in Austin airport Victoria was also attentive and very professional. She also was great and an asset to Thrifty.

Overcharged me, unable to reach company via phone or email. Contacted corporate office, they were unable to assist as they also could not reach the privately owned location. This company makes a point to make it impossible to reach them over billing issues. Use another company, avoid the hassle of disputing the charges.I recommend you report them to the Texas State Attorney General if you believe you were treated improperly.It is amusing that someone comes on here and responds and asks us to go to a site to seek help, when we have already called the business, emailed them and get no response. Why dont you put some effort into correcting the theft and fraud instead of making false attempts to look like you care on here.

Absolutely horrible experience.First, I made the reservation through Expedia declining the additional items. I went to pick up the vehicle and again told them I was declining the additional items they charged my card and folded the receipt in the pamphlet without going over anything.When I got to the car I realized they charged me over what I had originally been quoted. They had added the full tank of gas and roadside assistance, neither I wanted. I called and told them to remove both charges.I used the vehicle and returned it on the due time and date, full tank of gas and everything. Paperwork states the original price quoted and a full tank.Now the issues. Although the website says continental US the Austin airport facility does not follow this and charged me an additional charge of 40 dollars a day for mileage based on the fact the vehicle went into Arizona. When asked multiple times at return what the final cost would be they stated that it would be original price plus 40/day for 7 days equals an additional 280 dollars.Now a week later I check my credit card and there are 2 charges on it, expected, what wasnt expected was the amounts. the first charge is the rental that now has the full tank and roadside assistance back on it. The second is the mileage but it is in the 350 range not the 280 range they had stated.When asked about the fuel charge when I brought it back with a full tank I was told that their system says it was brought back with half a tank which means it was changed as I have the receipt showing it was input as full.I have called nearly 50 times and either receive no answer or a desk clerk who says they can do nothing for me and I must speak to a manager. However no matter how many calls to a manager or multiple messages I have received no calls back or answers.

Great customer service... Went out of there way to help me with my situation and got me in a car in just a few minutes... Thank you

Desk was courteous during check in and thorough.Car was clean and prepped well.Upon return, the return personnel were courteous and quick handling of multiple customers.

Sorry excuse for a a car rental company. If you are not there exactly when you thought you would be they cancel your reservation without even trying to contact you. Dollar and Thrifty will never see another red cedar t from this frequent traveler and I will advise all my colleagues to do the same. They cost me a $100 cab ride. Called their customer service line....total waste of good air others could be breathing. Referred me back to the dope at the counter who could care less.

Terrible policies with regards to Toll Road usage - Texas has a very simple mechanism to use toll roads and charge based upon the license plate. This location of Thrifty requires you to either rent a toll tag for $10 per day OR they will fine you $45 + tolls if you mistakenly use a toll road and do not rent the toll tag. Also the cars are rather higher mileage and not typically in good shape, always need to document scratches and dents. I rent in Austin all the time but will never use Thrifty again.

Very good service for the short time I had the vehicle for that day. Price of rental could have been lessened due to the very short time I had the vehicle. 4 1/2 stars.

I feel like most of the bad reviews here are because people dont understand how renting a car works. Ive seen complaints about the $250 fee; thats normal procedure when you rent. I got the charge removed from my card in 3-4 days, as they said it would go.I paid $100.00 for a 4 day rental. Great price. The car was nice and clean. Nissan Sentra, probably 2015, only 12,000 miles.I had no problems getting the car or returning it. I just think people get upset over the littlest detail and then trash the company on here. This was one of the better rental experiences Ive had.

Quick and easy, being a blue chip member helps trememdously. Cars are not always the cleanest but other than that all is good.

Reserved a car and when I went to pick it up they said sorry we dont have a car for you.

I reserved a full size car but they didnt have one in Stock. They gave me a free upgrade to a Nissan Frontier. The Frontier was probably the most awful vehicle Ive ever driven and Ive had a Ford Escort without a working reverse!Once Id had enough, I returned to the airport to exchange it. When I arrived I encountered a nice couple in line who was also exchanging a Nissan Frontier and had also gotten the reserve and switch treatment. We comiserated on how mediocre the initial service was at the front counter and how horribly outdated and poorly controlled the trucks were.Long story long, the guy down in the lot made up for the BS with a friendly and helpful attitude. He got me into a much better car without any hassle. The only thing Im worried about at this point was the unusually draconian inspection I endured on the way out. Im hoping they wont magically find something to charge me for.The guy at the car lot changed this from a one star to a three star experience. If you see one star, youll know how it went.

Recently rented a car through Thrifty and the experience was rough. I had reserved a Tahoe or similar. When I arrived, they did have a Tahoe but that was reserved for someone else and they gave me an inferior car without a discount. they said they could provide the Tahoe for $235 more...no, thanks. Old school bait and switch. One and done with Shifty Rent a car.

Great service and the kept their word that they would give me a refund since the car I booked was not available at pickup. I would recommend Thrifty!

All went fine except they apparently put the wrong car in the stall, which the exit gate agent realized and I had to wait while he worked it out. Later I realized there were empty water bottles in the back seat that had not been cleaned out. But I will be back as I know these things can happen with anybody. Just as long as its not too often.

I am a regular Blue Chip member and was surprised by the service received when recently renting a vehicle from the Austin Airport location. I was at the desk at the time indicated on my reservation. When approaching the desk, I saw the big sign that stated Cars Available and proceeded to the counter. Upon arrival, the attendant informed me that there was no cars and another individual ahead of me was waiting. She stated that I would have to go on a waiting list. Mind you, I had a reservation. I stood there looking at her and told her I have an important business meeting that I was already potentially going to be late for. She said sorry, but they have no vehicles. She made no effort to work out anything as far as obtaining a vehicle. I left immediately to go to another rental company to find that one out of the 3 I tried had a vehicle. I paid double the cost since I had no reservation. I contacted the Thrifty main customer service who offered to send me some coupons for my next rental. I expressed that I am not sure if I would be renting from them again due to reoccurrence of the situation. I also contact the manager of the Austin location who stated that at no time did they not have any vehicles and therefore something out of the ordinary must have been the problem. Nobody seemed to be concern with the inconvenience or seriousness of my potentially meeting a business meeting. Be aware when traveling to this location.

I left 2 garage openers i. The rental car. Although they were great to say they would send them even tho I preferred to have my son pick them up, a week later I received a bill from Fed Ex for over $53. If Inhad known I would have insisted my son pick them up as he lives in the area.

Hours state that they open at the counter at 6am. Long flight from Anchorage to Austin. Just wanted my car and instead waited. Its now 640am and still waiting for someone to show up at the counter. Called customer service and was told that they will make a note for the manager and that they could not do anything more. Would have gone somewhere else if not for already reserved. On upside when i was assisted at the outside booth the attendant was pretty cool and got me taken care of quick. Originally was going to rate 1 star although the booth attendant redeemed some of my experience. That is why i gave 3 stars.

No toll package but otherwise fast and fine.

Fantastic price, booking through Southwest AL when I purchased my air travel tickets. Vehicle was in great shape, everything was good.

Worse car rental experience ever! Arrived at the airport and tried to pick up the car at my reserved time. Was told that there was no car available and I had to wait for 40 min to get a car. I was tired and my family was waiting, trying to argue with them and was told there were other customers who were ahead of me were still waiting, making it sound like this was a very normal situation. Even told me I was welcome to cancel the order with them and find any other rental company. Of course, they only had more expensive vehicles available, so my options were either wait at the counter for 40 min or upgraded to a small SUV. This was first time I rented through expedia with thrifty. Will never use them again!

Car was ready and in good shape. Asked for upgrade to a Camaro as a freebie and he said no, ha ha. Well done Austin. See u next month.

The car was great, pick up and drop off was easy... and then I got my credit card bill with $89 more than the original quote. Huh. And no online contact info on their website. I guess thats because of all the bad reviews theyre getting.

Made my booking through Orbitz at 17$ a day for a rental from Monday to Friday. Orbitz said it was $136 with taxes and fees. 61$ in rental and 75$ in taxes and fees.2 days into the rental I needed to extend the rental for 24 hours. Orbitz Itinerary said a 24 hour late fee was $20.79. I called the Austin Thrifty for THREE DAYS straight. Chose every option trying to talk to a live person to confirm the late charge. I even called the corporate office and they said the Austin thrifty didn’t “activate” my rental so they couldn’t make any changes, confirm any info or extend my rental.I decided to trust my Orbitz confirmation email since I couldn’t get any answers in any way. The Austin thrifty called back at 2pm the day of the extension after three days of no reply or answer. I asked to speak to a supervisor but unfortunately I already was. Philip Huron was not helpful, gave no explanation for why their location didn’t answer the phone and pretty much could charge me whatever he wanted.In the end I feel like they didn’t answer until it was too late and had me in a position where I couldn’t do anything. I was charged $273 for a 5 day rental at 17$ a day for the first 4. They tack on some surcharge of 6$ a day as well which doesn’t show up anywhere when you make your reservation. Do yourself a favor, go for another company or check out Turo. $273/5 days comes to about 55$ which can get you a great car on a car sharing app. Philip was well versed in dealing with people who were upset with their tactics. Shameful.

Rented an SUV. Paid on line. Picked up vehicle and was told there would be an incidental charge to my credit card but would be refunded upon return if no issues. Charge never came off. Receipt breakdown of charges are different from what their billing said they were but suspiciously the totals are the same. 2 times I called in and was told they would be refunded. 3 months later and on my third call was told the charges are correct and no refund. Never will use a company that charges hidden fees.

The representative was not at the counter when we arrived. we waited assuming they were in restroom. Waited, Waited, called and got someone from an answering service, They contacted the rep and he came out, but was so rude it was unreal. I have never been treated with so much disrespect in my life. I will not rent from this company that is for sure, I will walk first. Had to give them one star in order to post.

Easy enough, and competitively priced. But be aware that the extras are lacking on vehicles. Our RAV4 had no power seats, no satellite radio, no automatic hatch door, etc etc. But a good price for a decent vehicle nonetheless, and customer service was easy-peasy

Terrible Service!!!Flight was late so they gave my car away and did NOTHING to help and had zero concern. Left me late at night without a way to get to my hotel standing in the dark. Never, never, never use them. What if it would have been a lady late at night with kids just abandoned? These guys are a clueless and careless business.

Pick up was quick and simple. Staff was friendly and professional. Return was fast and easy.

I was about 30 minutes early for my scheduled pickup time so my car wasnt available. This was an obvious ploy to get me to upgrade, which I did rather than wait 30 minutes for no reason at all. It was also clear that the young employee could care less about being there. The employee started walking me through the contract without ever once offering (in fact advising me to decline) optional coverages. I had to tell her to wait, backup, and explain the options so could actually make an informed decision. The care drove well enough.

This place was the worst ever. They let me rent a faulty vehicle and thought they could force me to drive it back to their location instead of simply picking it up from the nearest thrifty location since it was an unsafe vehicle to drive. This location in turn told me that if the vehicle breaks down I will have to pay fr all cost so i immediately took it to the nearest location possible and turned it in. My whole vacation ruined because this place gave me an unsafe car and expected me to drive it. I Think Not!. Now that they got their vehicle they have charged all erroneous charges even though they are the ones who told me to bring the vehicle in as soon as possible. Crazy, I will never go here or recommend to an.one and anywhere I see this franchise type company they will get a negative rating from me

Great. Had the best prices and the people were friendly. Had a billing question and they were quick to address it.

DECEPTIVE PRACTICES!! This Thrifty location is privately owned and not directly related to Thrifty. They gouge and drop in hidden costs everywhere they can. We rented a car from them and they charged us the wrong rate. When we followed up, a very cooperative agent helped us on the phone, and told us he would send a corrected statement. The corrective statement turned out to be a bill with additional and different hidden costs. They also offered the gas fill option at low rate but do not divulge that there is 50% tax on it. We have tried to follow up by phone on numerous occasions and they have not been available or told us to call back because they are busy at the counter. They offer you gas fill at lower than going rate, Recommend you rent elsewhere, or if you do rent there read every detail and ask every question and if it doesnt seem right, walk away.

Rented a car through Autoslash. When we arrived the car wasnt available yet. Waited 25 min. for car to become available.Added my Southwest FF# and was charged $1.50 per day to do so. I was never informed of charge and would not have paid it if it was mentioned in advance.Asked to have charge removed and was told only the mgr. could revise the bill. Said fine, lets do so, but mgr.wasnt there. Pretty irritated at this point, which agent sensed He then mentioned tha I was the 5 the customer complaining about the charge that week. I was given the managers card, called and spoke to her the following Mon. Explained the circumstances and asked again for charges to be dropped. Now told by mgr that bill was closed out and could not be done.What...??????? Really no ability to give a credit on my acct.?....Totla catch 22.Basically told mgr. that isnt possible, any business can issue a credit. I was then told that charge was from Southwest.Poorly run business, rude and slow employees. Do not use . I will use anyone but Thrifty for future car rentals.If this is a franchise, Thrifty should pay attention to all the terrible review and take action . Bad reflection on Thrifty Corp.One last note, Southwest Corporate office said that they do not receive any money from the fee charged by rental company, so blatant lie by Thrifty . Heads up...... many car companies add a fee if you apply your FF#. And applies to many different airlines, not just Southwest. Such a rip off !,,,,,,Ask before before you add it.

Great place to rent a cat from. They didnt have my cat available yet and I read there 30 minutes early but they up graded me anyways so that I could get my vacay started early

Easy once you find it 😄

Awful. Rip off. I rented a car with Thrifty at AUS through Orbitz. The quoted price including all fees and taxes was $81.15. When I returned the car on time I was charged $99.10. I tried to contact the Thrifty agency at AUS: impossible to get a human being. Orbitz tried as well. Watch out for this location. Update: I finally received a credit to my bill with the assistance of my credit card company. The attendant at the AUS Thrifty location, Gabriella, was very professional and helpful. This location clearly has a habit of over billing customers as these reviews reflect. Just keep your eye open for anomalous charges.

I arrived to the rental desk to pick up my car only to be directed out to the pavilion. (There is one agent working for Dollar & Thrifty) After waiting 15 minutes in line while the clerk flirted with the lady in front of me, I was told to go back inside to the same rental desk. I spoke with the same lady who said he has to quit doing this, he knows how long it takes this computer. I received my sleeve and was sent back to the pavilion. I then proceeded to wait another 15 minutes (still one agent) to visit with the same guy, I think his name was Corey? I told him this issue, he proceeded to blame the girl inside and roll his eyes. A custodian then walked by picking up garbage and asked that I pick up the garbage around the window to give to the custodian. As was in professional dress and without gloves, I declined. Corey then said wow and rolled his eyes again. When I dropped the car off today, I was overcharged $30, but declined to visit with Corey again. I was afraid that he might roll his eyes at me or I would miss my flight (Again, 1 agent, 20 min wait).

Nice overall; should improve their virtual phone booth assistance service. It kept on printing the wrong rental agreement, untill rep at the counter helped and printed the right one.

Check-out and checking back in were easy, seamless and quick. Great Job, Thrifty!

Overcharged! I booked through American Express Travel and was quoted $140 - turned the car in many hours early and was charged $195! They never emailed me the receipt like they promised and you can not reach anyone on the phone. I am disputing the charge with American Express. DONT RENT FROM THIS COMPANY AT THE AUSTIN LOCATION.

They were great and do a great job in accommodating your needs.. Thank you

In and out in no time both for the pickup and dropoff. The best kind of customer service - the one I never had to talk to!

Thank you Thrifty at AUS Airport in Austin, TX for your premier customer excellence, great team and budget-friendly offerings! Will use your services during my next visit. #KeepSoaringSuperstars! ~Bwell~