We recently switched our policy over to Allstate and could not be more pleased with the services we have received from this location. Ed Mena and his entire team have been so easy to work with. Shortly after I switched my auto policy I was rear-ended on IH-35 by an uninsured motorist. His team was ready to help me in anyway possible. Not only did I receive the best customer service, I also had a coverage that covered uninsured motorists that didnt affect my rating. If you havent considered switching to Allstate, I would highly recommend it -- and go with the Ed Mena Agency!

I had an opportunity to meet Ed and learn more about Allstate Insurance Agent: Ed Mena Insurance Inc. Ed and his team are true professionals that offer top notch customer service to each and every client. Norma was able to give me a better quote where I was saving a more with better coverage, no brainer, I switched. I highly recommend!Review updated: I am over 4 months in and it is still awesome to be Eds client. When ever I need something his team is super responsive to my calls and questions about my policy.

I have been a client for 7 years now and what I love most about this agency is the personalized service we get! Even with living out of town from where the agency is located, we have found the service to be wonderful! Christine and the staff are always so willing to help out with any issue at all, big or small. They really are just a phone call away. I love that I dont have to call the corporate number and have to talk to someone different every single time I have a question or need to change anything. I know that I can talk to someone who I know and who is familiar with me and my family and our needs. The one time I have had to call the corporate number, for after hours help, the staff made sure to follow up the next day with not only me, but also handled the claim for me. They are regularly checking in on me and my family to make sure the information they have is up to date so that we are getting the best coverage. If you are looking for insurance coverage with personalized care, I highly recommend Ed Mena Allstate Agency!

Were relatively new to Allstate. Christine is absolutely the reason we made the switch from our prior insurance agency. She is extremely prompt and responsive to any questions I have and regularly goes above and beyond to point me in the right direction and make the process of switching super easy. During the set up, she was able to explain everything to me so that it was easy to understand and I was a much more informed client because of that and I now have a policy that suits my needs far better than ever before. Thanks so much for everything, Christine!!

Eds Agency has been absolutely wonderful for us! They have gotten to know our family and our needs. We really enjoy the fact that they know who we are immediately when we call and are very helpful. Weve worked with each and every one of them at some point and enjoyed every experience!

In December, I transferred over to Ed Mena and his team. I was a little nervous because my 20+ years State Farm Agent retired and I didnt know anything about any other company or agents out there. Well, Ed and Diana put me at ease immediately. They walked me through the entire process, broke up with my previous insurer for me AND helped me navigate the process for my 15-year-old permitted driver. Now, I have my auto, home and personal umbrella with Ed and Allstate and couldnt be happier!

Love being their customer. Christine is my agent and shes always available to help, easily reached by any means of communication (phone, email, texting, etc.). So convenient, and always willing to help. Its really like having your own personal agent working for you all the time.

Ed Mena and his team come to play. There is no 800 number here. They answer the phone right away and place customer service first in every case. We have lots of choices for insurance. The only differentiator is the team you work with. Highly recommended.

We always are treated as a valued client with courtesy and respect. The staff is attentive to our questions and needs.

Staff is always helpful and polite . I have been with Allstate 20+ years and have had great service . Diana has been exceptional in service and kindness always.

Have never had an issue with the agency and would recommend it to anyone. Ed does a great job appealing to his customers, and I couldnt think of a better insurance agent in Austin.

Ed is your go to guy if you need insurance.