Pete and Nancy are super nice people and really friendly to deal with. I had to replace all four of my HVAC units in my house in 2017. The final cost was just under $25,000. We immediately had problems with one of the units cooling properly and Pete came to the house repeatedly over the next year to try to make it work properly. Eventually, he determined he needed to reroute all of the ductwork on that unit and charged me exactly $1,500 to do so. This still didn’t fix the problem so, after one year, Pete offered to completely replace the unit at no additional cost. He did so and we got two summers of acceptable operation out of the new unit. Last year, my house was hit by lightning and a couple of thermostats were malfunctioning. I emailed/texted Tri-County to set up a service call but they were completely unresponsive so I hired Air-Rite Heating & Cooling to do the repair. Then, in April of this year the new/replacement unit stopped cooling properly so I called Air-Rite again to service it. They added coolant and it worked, briefly. A month later (this May), the unit stopped cooling again. I called Air-Rite and they said the coil had failed and needed to be replaced. I spent $1,495 to replace the coil - on a two year old unit. One month later (June of “21), the unit froze up and ceased functioning. Air-Rite said the coil failed again and needed to be replaced again. I assumed there should be some warranty so I reached out to Tri-County and explained that all I wanted from them was the warranty information. Nancy responded, “We actually paid an additional $500 to do the extended warranty on that system. Let me get with that dealer rep and see what’s up.” Over the next month, I called, texted and emailed repeatedly asking only for the warranty information - nothing else. Totally unresponsive! They didn’t even have the courtesy to make up an excuse like, “We don’t have it” or “We can’t find it.” I should also add that when Air-Rite saw the ductwork that Pete did (and charged me $1,500 for) they commented that who ever did that work must not have been licensed. They try hard and put in the hours, but that’s just not good enough if you really don’t know what you’re doing and aren’t interested in providing even the most basic level of customer service. Sadly, I recommended Tri-County to three other people, all of whom used them and subsequently fired them. On a positive note, if you want exceptional service, I can’t say enough good things about Air-Rite.

Great people to work with. Very responsive and helpful. They came recommended and now I know why. Would definitely use this company again!

We had a leak in the house and we thought it was a problem with our AC. We called Tri county and they were fast to come and on time. Pete took a look at the issue and told me it had nothing to do with our AC, but rather another problem with water coming out of somewhere else. He did not charge a thing and recommended another contractor to help us diagnose the problem and how to fix it. It´s been a while since I had had someone come in the house and be so honest and trustworthy. That´s the kind of person Pete and his company are. I highly recommend them!

I had a wonderful experience with this company. My air conditioner went out in the summer and they came out and replaced the entire unit in the same day. Their prices were very reasonable and they did an awesome job. I will be recommending them to anyone who needs air conditioning service.

Wow! Same day service. Logan was great, efficient and courteous. Quick resolution at a very fair price. Definitely recommend them.

I had my whole system replaced last summer and I love them! The customer service is beyond 5 star! And the lady in the office is so sweet!!! Techs were super professional and very friendly!!

Pete and Nancy saved the day when they were dispatched to my home through my home warranty company. Prior to Petes arrival, I had had several techs sent out from other companies without a resolution to my problems. This resulted in my A/C completely shutting down in the middle of August. If I hadnt requested a second opinion, I may never had resolve the situation to my satisfaction. Though it took several days to work through the approval for service with my warranty company, Nancy kept me up to date and assured me along the way. Pete came out promptly on Saturday morning and I was very thankful. He walked me through everything and made additional suggestions to maximize my existing A/C unit. I would highly recommend them to family and friends and plan on working with them for future maintenance and upgrades.

These guys are so awesome! My AC went out in the heat of the summer, and got me up and running in only a few short hours of my phone call! I was so impressed with the time they spent explaining everything, and I felt that they were very trustworthy and honest. I would definitely use them again, and would recommend them to anyone!

Ok so Im always a bit skeptical when you have to hire someone to do a job you have no knowledge of what so ever. Because these days ethics in business are not what they used to be and so often people will try to smooth talk you but never really living up to their word. Let me tell you about Pete. Pete and his wife own this business, 2 person operation, she is the super friendly lady you speak with on the phone and hes the hard working heating and air Einstein. We had a very specific and difficult issue that had to be addressed immediately because of course are heater broke the two days it was about to freeze in Texas. First time we he wasnt able to figure out the issue but together with our gas company they traced it down and second time he took a shot at it he fixed it and basically took the liberty to repair the what turned out to be very bad install by a different company.Like I said first time he wasnt able to narrow down the specific issue. Although he even drove to get parts that were still under warranty and installed these (total of 3hours of work) He didnt charge me a penny. Pete is an honest business man that really cares about his customers and delivers an excellent job.One negative thing, youll probably wont be able to get a hang of him when you call the company. He is just working really hard and helping people out :-) but leave a friendly voicemail and maybe give them a second call later during the day and they will get back to you for sure!Overall, great experience and definitely recommend them!!

Tri County was selected by our home warranty company for us. What a pleasant surprise. Nancy went above and beyond to contact me and make arrangements for our A/C repair to move as quickly as possible. Pete also advocated for the best equipment for our needs and even replaced a light bulb in the attic for me! We are very pleased.

These guys were amazing. They took the time to explain what they were doing and what we could expect out of our new system. They followed up with us after the installation and even sent a thank you card. Extremely professional and reliable.

Wow. In one word, Pete and his team are simply RELENTLESS when it comes to solving the problem at hand. I couldnt possibly recommend them more.We had a crazy storm and a bolt of lightning hit our home (and zapped me in the process, but thats another story). Basically everything with a circuit board got fried, including the A/C unit, furnace, zone control boards, and the physical air conditioners contactor.I called at 8am; Logan showed up by 11am. Awesome. Basically, everything was busted or malfunctioning. Left was right, up was down, hot was cold. This lightning took us to town.Seeing the craziness, Logan called in for backup from Pete, the owner with 20+ years of experience. Pete made it his mission to hack our system to making A/C for the night, running a bypass around a bad board and temporarily giving us one big zone. It didnt seem too difficult for him,but it wasnt a rookie fix either. The real story is that you could tell he wasnt leaving until our baby daughter had A/C in her room (its July). Like I said, hes relentless.The next day, the guys showed up with the necessary replacement parts and a few hours later, we were back up and running just like that! They documented everything for our insurance claim and even took a ton of time to chat and give me tips for the next house. Petes definitely going to be part of any inspection we do.Im confident theres plenty of great HVAC services in Austin / Southwest Austin, but I wont need to find that out. We got our guy, and its Pete and the team at Tri-County. Thanks guys!!

Pete and Nancy, the owners/operators of Tri-county, are fantastic. Quick and easy scheduling, fair pricing, and the work they did was top notch. On top of that they are just friendly people. A pleasure to do business with. Thanks!

Great service. From the initial call to payment these guys were professional, courteous and on time. They fixed my immediate problem and offered good advice re an air flow problem we have always had. If my builder will not resolve I will call the team at Tri-County.

This is not my first stellar review of Tri-County...they are beyond awesome. Last Spring we replaced an AC Condenser and were extremely satisfied. This week we noticed standing water around our unit for two days.Nancy offered to send out a tech the next day to check on the problem. As it turned out, the water was coming from our neighbors AC unit’s primary drain which was disconnected an draining onto our patio and ac pad. He (Logan) blew out the pvc pipe and reconnected to the exit pipe and ours and my neighbors problem solved.When was the last time your service provider fixed another person’s problem in order to serve you and at no charge? Pete, Nancy, and Tri-County are just the best!

Pete is great to work with and very responsive. He has helped us with regular maintenance on both of our A/C units over the years. We appreciate his great service.

Work well done & in a timely manner. Honest, professional & courteous. Price cant be beat. Will use again in the future when need arises. Highly recommend Tri-County Heating & Air Conditioning.

Tri-County were great to work with. The service I received was better than I expected. AC goes out and Tri-county was there with the temporary fix in short order. Came back a couple days later (had to order parts) and completed the repair and then some very quickly. Did not leave any mess and the AC works better than ever. This is a good guy to work with - bottom line.

Great guys - most helpful AC company Ive ever dealt with. Great service, stand behind their work, and honest as the day is long.

I was assigned this company by my home warranty, Old Republic. I was promptly called and told that they would be out to fix my air conditioning the next day between 2-5. The next day I get a call at 10am stating that the technician was close by and he would be there in 20 minutes. I informed him that I wasnt home and I had set up my day so that I was available between 2 and 5. He told me that wouldnt work for him. He stated he was going to call his office for more direction. Ten minutes later I switched my schedule around to run home and be available. I texted this to him and in response he stated, Your warranty company is sending another contractor call old Republican. Thats it. Because I couldnt be there early and was planning on being there at the available time I have to wait for another company. Those of you in Texas know its difficult to be without AC and now I have to wait another 5 days according to my home warranty company. Not cool Tri-County (pun intended).

We had many issues with our AC unit. It was running constantly and was freezing up! Tri-County came to our rescue! They fixed the problem and also noticed our thermostat was not working properly. Since then, we have saved a lot of money on our electric bill! I love the husband and wife team, of Pete and Nancy. I have called them since; because of their honesty and wonderful customer service! I give Tri-County Heating and Air Conditioning 5 stars, because I cant give them MORE!

Very friendly and expert service. We had another company out to check our vibrating unit and they said it was nothing. When Pete showed up he was able to diagnose the problem in less then 5 minutes! I would highly recommend Tri-County for any issues or regular service calls.

I was impressed with the service I received. Tri-County made sure the issue was properly diagnosed and resolved in a timely manner. I will be contacting them for any future A/C needs.

Pete, Nancy, and their company saved us thousands!After struggling to get our AC fixed thru a home warranty company for over a month, we decided to take care of it ourselves. We had 2 companies come out and give us quotes. The first company quoted us $6,000 more than Tri-County Heating & Air. They also said they would have to jack hammer our original Spanish tile and foundation to access a new path for a line set! Or we would have to install faux wood beams and run them the length of our living space. Neither option was very appealing, to say the least.Long story short, Pete came out and informed us that the problem had been wrongly diagnosed by the previous company. He talked about our options, and gave us a quote for a new more efficient system than previously quoted. He scheduled an appointment for my first available day. His crew of Robert and Chris showed up in the morning and worked thru the day to perform a very professional installation that did not involve a home remodel. Due to the age of my house and unique measurements, they had to put in some extra work to get the job done. Trust me guys, it did not go unappreciated.Thanks for everything guys! I highly recommend this company if you are in search of HVAC repairs.

Tri-County Heating and Air was the second company we called out to help us with our heating issues. Both of our units went out and we had wifi enabled thermostats that stopped working. They actually spent the time to work through the entire system, diagnose the issue and help us determine how to move forward. The other company simply told us we had Fancy WiFi Thermostats and then left. Tri-County was amazing and we will definitely keep using them in the future and refer them to anyone who needs help!

I used them last year and the service was the best ever. I strongly recommend them.

Pete was great to work with! Helped solve issues quickly and was reliable with scheduling, advice, etc.

Pete was excellent in diagnosing and fixing the compressor problem on our 2nd AC unit that Stans was supposed to fix but did not do properly. Pete and Nancy really provide the best customer service and Pete is so knowledgeable, would go back to them in the future for sure.

I Had a compressor go out and called Tri county to come out for an estimate on Wednesday. Had a new unit installed and blowing cold air on Thursday by 1:00 PM. Great service.

Excellent service, Pete was super easy to work with and I would use Tri-County again

I am so impressed by Pete at TriCounty Heating & Air Conditioning. He fixed several problems with my AC. It is working better than it did when I purchased this home!!!

Prompt, ON TIME (amazing for service), knowledgeable, thorough, very personable as well.

Came out the same day explained the problem and fixed it, jobs a goodun.

Good service, good young man doing the work