Newer front office staff are not knowledgeable - they’re hard to get information from, and to relay issues to. There must be new mechanics too, because I keep having to return multiple times for the same issue. These return trips mean I can’t use my car, and my wallet takes a real beating. The overall quality has really dropped in the past year or so.

They are very accommodating to my time frame of having my vehicle in both work and personal. Friendly staff and very knowledgeable mechanical staff. Overall always a great experience.

Great service, very professional. Work preformed better than expected

Trust the professional work they do. From this to that in one day. Thanks Billy.

They are so knowledgeable. Said I needed brakes and I questioned them. But they were so right. Now I bearly lift my toe to the brake peddle and I have brakes. Had not noticed how low they went before engaged. Thank you so much for taking care of my car and me.

12$ short till i got the vehicle home where my remaining money was and they would not tow...

I was expecting a huge bill and I didnt get one. They did a great job to get me though until I could afford a new vehicle.

Got me unstuck during a major storm

Super nice folks helped me out quickly. I had a leaking tire and they removed the bolt Id picked up, plugged up the leak and had me on my way for about $20 in no time. They were friendly and courteous, and didnt try to sell me anything I didnt need.

Great service

Don’t let them tow vehicles unless you’re ready to have them gouge you for parts and labor. They ordered parts, did work without permission and charged me over $600 when all I needed was a tow (the tow itself cost $250). Also, when I was finally allowed to pick up my car, they kept me waiting 5 hours in their lobby when I was supposed to be waiting for the mechanic to “pull it around”. Never again.

Mike Bower and his team at Oakwood Service Center have been taking care of my parents Vehicles needs for about 20 or 30 years if not just a little bit longer. They always provided excellent customer service, fair pricing, great knowledge and skill at fixing the cars that we had and they always went above and beyond when it came to offering their help. Whenever my parents needed a tow they provided it sometimes for free and it was quite the distance for them to have gone when my parents were werent able to have it towed there or driven there otherwise. They offered help on weekends and they always did a great job of keeping their cars running as long as possible. Most recently my dad stopped driving and it came time to sell the car so we took it over to Oakwood had it inspected, had it serviced and Mike kept it there for many weeks without charging us any storage fees and it was such a relief knowing that the car was taken care of and so great of him to not charge for that with everything else that was going on with my Dads health. Their kindness and their caring is much appreciated and they took great care of my parents for several years and Id recommend Oakwood to anyone.

Friendly knowledgeable staff and family atmosphere. How a tow company should be run.

Mike and the guys will take good care of you.

Had a wonderful experience with these folks during a not so wonderful afternoon. Work truck broke down in Auburn and needed a tow. Called Oakwood based on a recommendation (Im from Syracuse) and they were out to get me in no time! Did everything they could to get me going without a tow, even though that wasnt the case. They had the part I needed in stock and made it a priority to get my truck drivable that day so I wasnt stuck and having to find a ride back to Syracuse. To top it all off, the price was extremely reasonable! They could have raked me over the coals and didnt, I would recommend Oakwood to everyone.

Honest people, great prices, fast and Great service and takes pride in what they do.

Great Towing Company

The service was excellent fast and efficient, not to mention the friendliness of the Bowers and there staff

Great service! They dont sell you anything unneccesary

Great company for recovery needs

Mike Bower and team are honest and do great work!

Excellent mechanical knowledge, prices are fair and the service is very good

Always does good work

Had a flat tire, came and brought me to garage and repairedFriendly staff and they go the extra mile to assist

Service was good and prompt

Great friendly service

A little priceyEDITED: 8/23/2018Dishonest tow truck driver

Fast dependable service!!!!

Good honest people.

These guys do it all, and do it well!!

Excellent service