I went to this place because I saw it got decent amount of stars but now I really regret it. A five year old could have painted my toes. Like I’m sorry but how hard is it to get a decent pedicure? There are areas where my nails are not even painted, like on the side of the nail. He didn’t even push the cuticles down, which is what you’re supposed to do when giving a pedicure… And they’re smashed from the polish. Definitely not worth spending $50 with tip. Could’ve just done these myself lol. The worst part about it is I rarely treat myself to pedicures and the one time I go it turns out like this :/ definitely won’t be recommending this to anyone. Not to mention, the staff was not warm or welcoming and shouted at me when I was trying to figure out how to open the door.

I was looking for a new nail salon, specifically black owned and came across Soak and Polish. They are within a 5 minute walk from my apartment in Midtown. I was immediately greeted by the owner with a warm smile. She explained the types of polishes she carries and asked me to sanitize my hands before having a seat. I was offered a bottle of water and shown to my seat on the pedicure wall. I was lucky to get Loris who did a PHENOMENAL job not only on my pedicure, (which was their signature Velvet Rose Pedicure) but on my gel manicure. Loris is a talented nail artist and welcomed the challenge of the picture I brought. I was so happy with my service, I have made them my official nail salon. Once I find a stylist, nail artist or lash tech..I am loyal. Soak and Polish did not disappoint and I always feel welcomed when I come.

Alexis was my nail tech and she did an amazing job on my ombré acrylic nails! Will definitely be back again for other services in the future!I was early to my appointment but had to wait quite a while before I could be serviced however the service and results made up for the wait time. I will be back again!

I love this salon. The environment is welcoming and fun! I loved the velvet rose pedicure massage, my foot felt so soft.Any-who, I got medium GelX nails and I love them each time. Well done, both Taj and Andrea are fabulous nail technicians!They both listened to me and tended to my cuticle gently and did a great job! (I usually leave nail salons feeling sore and bruised)From my experience, I left feeling gorgeous and nurtured!!!Let me tell y’all, I am so rough with my hands and I stay messing up my sets, any who…I came in without an appointment with hopes of getting a repair, (I saw they were packed so I was ready to walk around a week with a missing nail) my girl Andrea added me to her schedule for the next day! Y’all she stayed after hours on a Friday, patiently slaying my new design plus a fixed nail. That when I finally met the owner, a fabulous and funny woman.Pictures below, what do you think?

I just want to say that I think this nail bar has potential. I just think with some changes, it can definitely flourish. Let me know if you want to hear my ideas! But lets get into the review. Coming in the door, first impression, the place looked cute and the young lady at the desk who greeted us (I think she was the owner) was very nice. She sat us down in like the waiting area to wait and said she was going to get some swatches but we never got them. It looks like they were working on making new swatches for the dip powder so I didnt really get an option to look at the colors. I wanted a lavender or lilac but I couldnt really tell what the colors were from the jar alone. The guy who did my nails I think needs a little bit more practice with doing SNS. He cut my cuticles down too far on one of my nails, which made the rest of the appointment pretty painful. While prepping the top of my nails for the dip, he sanded it too much causing a burning sensation on my nail plate. He then began the process of dipping my nails in the powder. He did 4 coats of powder so it was super thick and bumpy. I dont think they were sanded down enough. I prefer a more square rounded tip for my nails. Well every single nail tip is uneven and has a slightly sharp angle. It has been 4 days since Ive gotten my nails done here and one of my nails is already separating from the powder. When normally dip powder can last me for over 3 weeks without lifting.

Soaked and Polish is amazing!!! Every time I have been I get great service. Taj, the owner, is a color expert and Desmond did an excellent job on my pedicure today!!! I always enjoy the vibes and everyone is so kind and personable. Ill recommend them every day and twice on Sunday.....cause they are open on Sunday which is perfect for my hectic schedule!

Damon did a BOMB job on my nails. I got my acrylic nails soaked off and got SNS instead. All the staff I came in contact with were pleasant, friendly, and had great energy. The space was clean and not cluttered. I definitely will be returning.

I made an appointment weeks in advance and the day before my appointment I received a message that my appointment time was pushed back. I received no courtesy call text or email regarding this. Very unprofessional especially considering I put down half the cost weeks ago. I was not even offered a chance to reschedule. I will not be returning.Edit: I did read the policy which is why I never once complained about you charging me. Moving an appointment that was made weeks ago is unprofessional. It was never stated in the email that I would still be serviced at my original appointment time. I frequented this salon for the past few months and it is about 45 minutes away so I would not go to an appointment that would inconvenience the rest of my day.Response: Sounds like there is an issue with your system which you should take accountability for. I emailed and called 3 times prior to my appointment to try to discuss this during your hours of operation and no one answered until an hour after the original set appointment time. Sounds like an issue with management and your professionalism to me.

Words cant describe the amazing and prompt service we received! I received the 🌹 pedicure LOVED IT! A True Luxury Experience!

My first visit was two weeks ago. I had an amazing experience. My sister and I had not seen each other in over a year, the staff made sure we sat together. We laughed and was pampered from the beginning to the end.My nail tech Alexis! She was AMAZING!!! I will definitely be back!!!Thanks for making a Manicure and pedicure into a complete nurturing of self care.

Andrea gave me the best pedicure!! Very attentive to what I wanted and gave me the cleanest white tie set!

Today was my 2nd time here. I LOVE my nail tech, been seeing her for a couple months now. This time however I wasnt greeted when I walked in, no hi, hello, welcome, which threw me off because last time the atmosphere was so welcoming. I was yelled at from across the room to make sure I sanitize my hands, which is 100% fine, but 3 others came in after me were not told to do the same.Then in the middle of getting my nails done, Taj, the owner/manager comes over & tells my nail tech if I get a certain design its extra. Last time I got the samething and wasnt charged extra nor does it say in the service description when adding any of the services, that wasnt my techs fault, but I was ok because I overstand that these ladies work hard & deserve to be paid for it. She obviously was profiling me which was so uncomfortable coming from another black woman. It was rude & unprofessional. I just wanted to relax & be pampered.Id rather not be treated like the asians/vietnamese do us. Black owned, love my tech, very clean place, but today the energy I received wasnt as welcoming as I noticed other patrons received.

HORRIBLE!!!! This is by far the tackiest Black owned nail Salon I’ve ever experienced in my life!!!!When I made my nail appointment online, I selected SNS services and paid a $30 deposit. The day of the appointment it was a really bad storm and trees were down blocking the roads causing me to run behind. I called and talked to Taj the owner ahead of time to tell her I’m running behind due to the storm. I asked if I should reschedule and Taj said I would be charged full price for my nails if I didn’t show. She then told me she would work with me on the late fee. When I arrived the owner told me they couldn’t do SNS if I wanted my nails long because they would pop off, but they have other OPTIONS for me. My nail tech Andrea recommended GEL X. She told me it’s something new and it’s better for your nails. I asked what other options I had and she told me they don’t pull out acrylic on Fridays (so ghetto), so my only option was GEL X. Gel X.....The WORST NAIL JOB EVER IN MY LIFE!!! Gel X is a press on nail that they bought off Amazon for $100. The gel dried over my skin, when I asked the nail tech about it, she said it’s going to help my nails from popping off. The gel under my nails are a mess. I have dirt caked up under my nails that won’t come out because it’s stuck to the gel. Not to mention, it took her almost 3 hours to put press ons on my nails. But wait there’s more. They owner charged me $80 for the nails even though the SNS service I wanted for $60, they couldn’t provided for me. Then she charged me a $20 late, even though I was still waiting 20 minutes after I arrived and called way ahead of time which she told me she would work with me on the late fee due to the storm. She is a liar and a fake. But the cherry on top.... the last words she said to me as I was walking out the door was..... and next time don’t be late!!!! As a business owner that’s not the last thing you say to your customers. Horrible customer service!!! The only reason I came to this salon is because it was black owned. I try to support black owned and this is how they do. Get it together!!! I SUGGEST for NO ONE TO EVER SUPPORT THIS BUSINESS!!!

This place is absolutely special! If you are looking for relaxation and a great quality pedicure, then Soak and Polish is just for you. My husband and I received five star treatment. This place was clean, professional and everything their website said they would be. Thank you Soak and Polish for setting our weekend right!

I enjoyed my experience. Music was great and they had some good shows playing on the TV. The nail techs were very professional. The only thing missing was a nice cold glass of craft beer to compliment my experience. Can I bring my beer next time ? 🤔😂🤣🙌🏽🍻🍺

Soak and polish know the true definition of “customer experience”... They ensure to know your name; not just your money! They do their very best to make sure you’re comfortable. Alexis and Wesley are Great. The service I receive each month makes it worth the drive from Locust Grove. May God and his Grace continue to shine upon and grow this business. It’s a Diamond in the ruff. Oh yeah, the Hawaiian pedicure is a MUST try for everyone!

Every time I come to soak and Polish it’s a vibe the owner is friendsly and attentive to everyone including her staff, the playlist is really soothing and they make sure that your nails are one point before you leave. I definitely coming back here for my next pedicure

I’ve gotten my nails done for years now and I have never encountered a place as amazing as Soak and Polish in all those years! My nails have literally never looked so healthy and perfect before coming here. The ladies at Soak and Polish offer such a high quality of service it’s unbeatable. The gel manicure always lasts me at least a month with no chipping. I have long natural nails and they thrive with the manicure I get. My nail tech, Alexis, is amazing and she is always up for whatever I want to do on my nails and since I’m extremely indecisive her viewpoint is always so so helpful! Everyone at this salon is so extremely welcoming and I cannot express how awesome they are in a review alone. You need to go see for yourself how amazing Soak and Polish is! And for my fellow Tech students it’s super close to Tech so go!

I believe I’ve only been here twice, but I’m sure each time I left I was satisfied. The first time I booked a service I thought I needed. Instead of just taking my money, the nail tech examined my feet and told me I didn’t need the service. I appreciate him for saving me some money. The second time I got SNS. Not only did I enjoy the great conversations with the staff members, I also received awesome service. The nail tech took her time with my nails, they lasted a really long time, and I received lots of compliments. I just made another appointment for my daughter and me, but I made a mistake and booked the wrong date for my appointment. I sent an email to the provided email about 30 minutes ago (well after business hours) asking them to fix MY ERROR..and don’t you know I got a response like 10 minutes after sending it. I don’t know any other business that would be that prompt unless they knew you by name and were a regular. Outstanding customer service. I just had to leave a review after that.

Thee best nail shop in Atlanta hands down. Nail techs go above and beyond to give you the looks you desire. Today, Andrea created a transparent/translucent look for my nails. The owner is very hands on and dedicated to simultaneously maintaining a professional yet customer oriented experience.

Nice black owned business, pricier than I usually do but an authentic experience!

OMG!!!This place is simply amazing! I have never had a pedicure experience likes this, especially the fresh flowers and staff that cares. Checkout is easy and fast. Owner is super cool and very hands on. I will be back with friends and family.

Alexis was the sweetest person ever and because of her she made my experience a bit better. Unlike the manager, she was very unprofessional and rude and so mean for no reason! All I did was ask for a pastel peach and she got so rude with me. From the time I walked in and walked out she was very unprofessional and very rude. As a nail salon you are supposed to have the most respect and best customer service for customers who are spending their hard earned money with you. Would not recommend due to lack of disrespectful manager. She takes the experience grade level down.Again, this is about the nail technician she was great.And this had nothing to do with me wanting a full set. Of course that’s what I wanted in the beginning but I stayed and got what I payed for regardless of the confusion and I’m thankful that I did cause I loved Alexis work . Never did I have an attitude there I had great conversations with Alexis. The manager is the only rude person here for no reason . You can see by her comment below how unprofessional she is .

This was my first time visiting but I’ve been following there IG for a while...I had an appointment with Damon and my appointment started on time, I was greeted and offered an beverage. I booked the Red Velvet Pedicure and “It was Everything!” I enjoyed myself from beginning to end. My feet are so soft ...I will be booking again for sure with my new friend Damon.

Techs were amazing but owner is so rude and disrespectful to her staff.Would not recommend unless the owner is not there.Update:owner is obviously off her rocker ( see all her other responses) I am more then willing and able to pay my bill and yes the staff again was excellent. Just avoid this whole thing, do your research and support another business that respects clients and staff

This was my first time at soak and polish and I love the vibe . It’s so relaxed and a super cute environment. Naaji is great at her job and the rest of the staff is amazing. 5 out of 5. I would definitely recommend.

So this is an honest review. The service is absolutely FANTASTIC! It is a comfortable and inviting environment. Everyone was really nice and made sure you were comfortable. They have lots of different choices to choose from, (from wine to water, the colors are vast and diverse, diff types of foot scrubs). The owner helped me fit into a spot on short notice. She’s the nicest lady. I would love to make it my permanent nail spot. However, if you are looking to just get a simple service, (no acrylic or anything) IT IS NOT WORTH THE MONEY, I REPEAT, ITS NOT WORTH THE MONEY. I was charged $110 for a basic mani & pedi with gel (which is fine, I’m cool spending the money) but my nails didn’t last 24hrs. They have already started to crack and peel off. I could’ve gone somewhere else and got that done for $70/$80 and they would’ve lasted a lot longer.Like I said the experience was amazing, the nails didn’t reflect though. Maybe with some more time and more nail techs.

The owner/manager is the only reason for the low reviews. I treated my girls to a Hawaiian pedicure that was $100 a service. One person had a $15 add on that was missed by the person ringing the bill out while that person was still in their service. Each staff member that serviced us were tipped in 20% in cash because we had such a great time. My review on yelp is solely regarding the unprofessionalism of the owner and has nothing to do with the staff members although it was clear that some of them required extra guidance. We were happy with our experience there WITH THE EXCEPTION OF THE MANIC AND PSYCHOTIC OWNER. As any future patrons may see, shes a bit all over the place and is unable to simply acknowledge someone elses perspective with I understand/apologize for your experience, instead she wants to post audio/video clips to make a point or attack individuals about something she considers a non issue.To the owner: If you take a deep breath and just understand that people are allowed to leave reviews on their experience, itll lessen the chance that youll give yourself an aneurysm by trying to call everyone a liar. I hope your staff find greener pastures because I know they hate you.Youre the absolute worst and your business will not prosper with such a terrible attitude. I just know you didnt graduate from a reputable business school or with business degree because this is business 101. Yes this is coming from a business owner with experience running a business and working in corporate technology environments. Im sorry  that you are unable to accept and grow from FEEDBACK.

Today I got a manicure and pedicure, it was great!!!!!! They make in house exfoliating scrubs that are wonderful. I booked my appointment on line and all went well.

The Soak and Polish nail bar is black owned and operated. They have everything in place for scheduling, social engagement, and a professional digital footprint on search engines. The nail bar is a step above normal nail saloons. This is a very nice and eclectic atmosphere. Book with Alexis, Book w/Alexis (get an appt with Alexis) and you will not be disappointed. The staff is great and are very aware of their roles and they love to make innovative contributions to the business they are apart of and they don’t require public task corrections. This should become your permanent nail bar.

I had such an amazing experience at Soak and Polish! Andrea did such an amazing job on my feet that truly needed loving on. I would definitely recommend this business! Very clean and peaceful atmosphere!

Loved my experience at Soak and Polish!! They were professional and pleasant. Additionally, they were personable. My daughter also received services, and I appreciated their patience and understanding. Because they operate based on appointments, there was no wait and no crowded space, which is a plus. Most importantly, the tech literally transformed my husband’s feet. Will definitely re-book !!

I used to love coming here and supporting this black owned business. unfortunately the owner has terrible conflict management skills and is extremely unprofessional. I had an issue with scheduling and asked for my appointment to be rescheduled twice. When calling to make the request I was immediately cut off and the owner began to be very rude very quickly. during a conversation over misunderstanding about the payment situation on both parts, and then I was told by the owner, and I quote I dont care about anything you have to say. I dont care about how you feel. I dont have time to sit and listen to you, and let you get me into an emotional trap. She also said to me and I quote you need to just be quiet and give me you card number zip code and ccv number. I dont care about anything else you have to say if its not your card number and a payment. She hung up in my face multiple times, and called me a disrespectful rude person who doesnt know how to take accountability . Then when I was still trying to do business with her, She had me speak with a nail technician instead of her (too immature to finish the conversation?) who did apologize for the owners behavior but also continued to enable said behavior. As a collective, the experience was very disappointing, heart breaking, and I will not be back.

Such a surprise to find this lovely nail salon. The staff was incredibly sweet and so professional. Seriously my nails look incredible ( I have short nails and most techs cannot get polish on without making it look sloppy)I so wish I remembered her name so I could shout her out!My daughter also got a gel mani and we both agreed we will be back for one of those amazing looking pedis! Thanks ladies for the great experience

I found this place on Yelp and I’m so happy I decided to follow my gut vs the reviews. I was in town visiting my family and decided to treat myself and godmother to a pedicure! The pedicure was amazing and the salon is very clean and go above and beyond to make sure measures are being followed especially due to covid. We really enjoyed our services and time at the salon, my godmother was so pleased that she opted to get a manicure as well and the team went above to accommodate her. Totally loved the customer service. Another bonus you receive complimentary water or wine (I had wine 😋) with your service and the parking is validated when you show your ticket! Will definitely come here again when visiting the A!

I LOVE supporting my people!! The jelly pedicure is A1, Lexi was super sweet and my pedicure looks amazing. Shout out to Andrea for the extra attention to my ingrown toenails. Time and money well spent!!

It’s so cute in there. The nail techs are all really sweet and accommodating. Love the work they do on my nails and my pedi.

Midtown cleanest nail salon. Had a great experience I will be back. Its good to see clean tools being use on eash service and one time use pumice stones and files for each customer. Yikes, most places use the same pumice stone on everybody feet. This place is the best place for mains and pedicures.

I LOVE THIS PLACE. i went about a week ago while i was visiting and i was able to book an appointment last minute. I received a gel pedicure and got acrylic on all ten of my toes. they were very professional and sanitized very thoroughly before seating me. they were busy so i did wait a little after my pedicure to get started on my toes because Alexis was doing manicures as well but it was well worth it. I had never heard of a gel pedicure but it’s all i want now. Alexis did my set and did amazing. she is so sweet and personable. She understood that i didn’t want super long toenails and gave me exactly what i wanted. the staff was professional and very friendly. i will definitely go there any time i am in midtown.

I come here and get THE BEST pedicures! First off They have so many different types of pedicures to choose from then each tech I’ve had took they’re time and made sure my service was amazing! Secondly they have great nail techs with style and I just love how pretty and chic the salon is. The whole salon is a good vibe!

Oh My Gosh it was the best money I have spent on myself and my Daughter with Tips included!! When I tell you fresh Fruits in the water and in your massages and the custom foot scrubs oh my yes!! I knew when I googled I was in the right place!! I so proud of the Quality of work and Service. I will be back as a matter of fact I loved 🥰 it so much I rebooked and paid the deposit for me and my daughter to come back we have found a home at Soak & Polish!!

Andrea gave me excellent service. No matter who you choose you will be please. Once you go Black you won’t go back …Korea

My service was great. I got a soak off, gel pedicure and full set of sculpted nails. Andrea was friendly and took her time with my services. I was very pleased with the results. The owner was down to earth and friendly. The conversations were relaxed and humorous. I even enjoyed the music 🎶 They validate parking which is great. My services were very long so I still had to pay some on parking. Thats my only con. My next visit wont be as lengthy so its all good. If youre looking for a black owned nail salon this is the spot.

My experience was incredible! The vibe was great, the music was great, and the service was great! I will definitely be back! Thank you for making my birthday EXTRA special ❤️

Great service luxury environment exactly what a goddess or god needs

It was my first time going and my experience was truly amazing! Even though they are an appointment based business they took me in as a walk in and treated me as if I was a VIP client as I was served with water and red wine. I got the jelly rose pedicure with India. She left my feet and legs feeling amazing. This is the day after my pedicure and I still feel as if I’m walking on clouds. I will be returning the next time I’m in town.

Absolutely amazing. I love my nails and the pedicure almost put me to sleep (India is the truth). I will most definitely return. If you’re in the Atlanta area you should try it out. Definitely an excellent experience. Five stars.They also validate parking.

First and foremost, this place is REALLY Black-owned.Long overdue, but this place is TOP 2 and not 2! As part of my mini-vacation and law school tours, I wanted to find a GREAT (not just good) nail salon in the city I decide to attend law school.Personally, Google searches have always disappointed me, but I decided to try it out anyway. I searched Black owned nail salons in Atlanta and this place popped up. Let me tell you....Gods plan.Everyone who works there is super friendly! Im from Texas, and usually when I go to nail salons its minimal conversation just to be polite. Not here! The environment was super inclusive, and I was so surprised when they included me in conversations and asked for my input on which songs to play and more.Let me preface this next part by saying I was late...very late. My flight got delayed, so I hopped off the plane and called Soak & Polish at baggage claim. And instead of being rude, going off on me, etc., they told me to try and get there as fast as I could, and they could see what they could do for me; however, they couldnt guarantee anything, since I technically missed my appointment.When I got there, the nail tech was able to still accommodate me, and she was personable and conversational throughout the whole appointment, and she did a PHENOMENAL job! These are THE best set Ive ever gotten. My nails looked like they were growing out of MY cuticle!The environment and service are NOT the only pros of the place, Soak & Polish gives results!!!Next time (yes, im coming back to ATL to get my nails done), Ima get actual pictures...and be on time.SERVICES- gel removal on toes- pedicure + new gel polish- soak and removal on hands (acrylic)- new ombre acrylic set

A true 5 star experience! As soon as I walked in I felt immediately welcomed by the team. I was taken care of by India. She really was amazing and personable. I was visiting from out of town or else this would be my nail place FOREVER! Thank you thank you thank you ❤️

Really enjoyed my pedicure here, the atmosphere was relaxing and my tech was very professional and overall just a nice experience.

Great place to relax and receive your service. Awesome pedicure and exceptional management. No large crowds is a plus due to covid

Professional. Timely. Covid-safe. Employees and others were masked. Thorough. Enjoyed the cucumber treatment as part of my spa pedicure. Highly recommend you make an appointment here!

Soak & Polish always gives the best service! Quality services, unique pedicures and professional nail techs. This is my regular nail salon and they keep me coming back! 💓

Clean salon, no rush on service . This is by far the best place to get a pedicure and manicure in Atl. This is totally a hidden gem of Atlanta. 5 stars for me

I had a great experience at Soak and Polish! When I arrived they were very welcoming and explained the services provided. The technician that did my pedicure was very skilled and did a great job. Would definitely return. Thank you so much

The place is lovely. I’ve gone to Andrea, she’s very professional and talented. The MANAGER of Soak and Polish lacks professional. Therefore I will not be patronizing to the business anymore. How you over charge someone and refuse to refund them? You down that bad love? Some people should not be managing a business.

I went to soak and polished a stressed out bride. I wanted to take my mom, new mother, sister in law, and friends to a relaxing experience. We got just that the owner, and Desmond and Alexis and another young lady. They were awesome! We had the time of our life! Best experience ever! Just what we needed! I will return!

I absolutely LOVED my experience at Soak & Polish. From the time I walked through the door, I was tended to and pampered. The ambiance was beautiful and Alexis completely transformed my nails! And Damon did the same and gave me tips on my pedicure upkeep! Found my new nail salon. I’ll be back 🤩

This is my second time going And I am once again pleased...The staff is friendly and engaging...Love the environment.....And I do like the fact that management ask for details as to what type of service you want....I will be back. Keep up the good work.

I went here a couple of weeks ago for a gel mani and Pedi. It was one of the best experiences Ive had at a nail salon and would definitely recommend coming here!

Had the opportunity to get a pedicure while in Atlanta visiting with the owner and Audra and they were fantastic!! They definitely won me over!!!!! The hospitality was beyond any other pedicure spa I’ve been too. I got the cucumber martini pedicure and they really did an amazing job you could tell tis is their passion, I was beyond happy with my services I received. Thank y’all and I’ll definitely be back when I visit again!

When your traveling and searching for a nail bar it is always a hit or miss. This place was a HIT! The staff was so lovely, great conversations and my manicure was so clean, polished and perfect! (and boy did my nails needed some work...) So happy I chose this place!

The owner and staff were extremely friendly. My husband and i enjoyed the conversation and pedicures. The ambiance was very nice. When i couldnt find the right color, the owner was nice enough to offer three colors that would work with my skin tone and the season. I was extremely appreciative of the service and happy we found this place.

The best experience I’ve ever had at any salon. Thank you Alexis for helping me to relax and taking your time on my feet and hands.

I wish they let you put 0 stars. The online site does not allow you to book the S & P Package with a full set unless you add it as a separate service, causing your deposit to be for 3 total services. I tried calling a whole week before my appointment, no answer. Apparently they are closed on Mondays and Wednesdays, which their website does NOT state. After being frustrated with being unable to get anyone on the phone, I proceeded to send an email in a last ditch effort to inform them of my needs prior to my appointment. The owner called me with a condescending and belligerent tone, treating me as if I do not know what I want or my issues. She was immediately offended by me pointing out my issues with the online booking and that the website needed to be updated with the actual business hours. She proceeded to call me out of my name several times and eventually hung up on me after I would not allow her to continue to speak to me disrespectfully. Before ending the call, the owner stated she would refund me my deposit as I was a client coming in from out of town. The next day she sends me a disgusting email stating I had to take my appointment even though they didn’t actually have the “time” (owners words) to perform the service I wanted or I could get a store credit. As a paying customer from out of town, paying for a service I do not want nor getting store credit from an establishment across the country from my current home were not acceptable options. She also refused to acknowledge that the day prior she said a refund would be issued. The date of my appointment a receptionist called me and told me that a Manager would reach back to me regarding my refund. Now a day after my originally scheduled appointment and 2 days after my damaging and disrespectful call with the owner, my card has been charged $125 for services I never received. Do not patron this establishment unless you want to be treated like cattle or an incompetent child. At this point fraud claims will need to filed, after they tried to send me a “confirmation email”. I’ve never step foot in this place and I never will. 0/10

Experienced an amazing pedicure in a professional atmosphere. Would recommend to anyone! 😃

Grade A service!! They are by far the cleanest and informative nail salon The techs are amazing and management is phenomenal!!Keep up the good work, Atlanta need more nail salons that care!

The staff were extremely kind and did great work! Andrea was amazing! Would definitely recommend in ATL

I experienced the owner of this salon being absolutely rude today. A lady waited atleast an hour for a soak off and wasn’t please with her wait time therefore wanted to leave, and the owner comes yelling across the salon when she decided to leave. A better way of communication or tone will be nice as your service turn around time wasn’t it’s best. Then, another customer had an appointment made via phone and came on time for her appointment that was scheduled at 4:30 but didn’t get serviced until 5pm. Therefore the customer decided to only get a pedicure due to time of personal plans and the inconvenience of 30 min wait time after being told of strict appointment rule of being on time. She then goes back and forth with the customer insisting she pays for all services even though the manicure was not performed. There are no rules posted in the salon nor was that policy discussed via phone in which she booked. I was listening, she didn’t mention that rule via phone conversation neither when I called. BLACK OWNERS - WE ARE SUPPORTING YOUR BUSINESS, BE PROFESSIONAL AND HAVE GREAT CUSTOMER SERVICE PLEASE. It truly makes a difference. A better attitude and communication is key! I will no longer return or recommend this salon.UPDATE: I believe it’s the actual owner who made a response to my review due to her word usage (similar to the hostility she gave in the salon), what owner has time to respond in such way. Her response is a great explanation for a review of her establishment. And Who is Dariyah, I am not Dariyah?

I will never go to another nail shop! It’s calming and always a vibe!

Pleasant atmosphere! Nice people! Front desk girl is super sweet not sure how they are justifying their prices though. Nothing above average happening here but double the cost of the average ticket. I thought maybe the price would have Justified a more pampering experience is all.Reply to the owner update on Jan. 24th,2021🤔 Overall I gave you guys 4 stars which is a pretty good review. The service was pleasant but average. I could not find any features with my service that excelled similar facilities that I have visited.$100.00 dollars for a basic manicure with gel nail polish and a basic pedicure is high even for Midtown. Using legal products and sterilized equipment does not make your facility above average it makes you law abiding .In my review I said the front desk girl is super sweet I never said she set the prices. I was referring to the establishment when I said Im not sure how they are justifying their prices.

VERY CLEAN SALON, SALON MANAGEMENT AND STAFF ARE TOP NOTCH. VERY PLEASANT AND WELCOMING.I WILL BE RETURNING

This was my first time at Soak & Polish and I LOVED every minute of my experience. Everyone was nice and professional. I love the owner and Demond was amazing with my pedicure. I’m never going to another salon again! They now have a loyal customer. Everyone needs to come here. You will not be disappointed.

Absolutely love this place. It is so relaxing. Desmond is the bomb on pedicures.

This place is absolutely beautiful and BLACK OWNED! The music, the offering of water and wine, the all-natural scrubs with the ingredients our grandmother’s used to use... it was just everything for me! I’ve found a new spot!

Amazing! Black owned! CLEAN! I was a walk in first timer & i got the best lavender foot pedicure of my life! Such a good vibe & the owner is so sweet! Cant wait to book my appt and go back back! Definitely will be recommending!

This place was magical! Ms. Monica did a great job on my hands and feet and made me feel completely at ease. Come check them out!EDIT: I got my nails don’t this past Saturday ( couldn’t write another post)...this is a gel polish. I NEVER get color on my nails but decided to this time. I was told that this will last a long time. This is how they look. Never again.

Welcoming environment, friendly staff, and delicious wine. I am definitely going again. Dont forget that you can park in the parking structure and get validated.

What an amazing experience today! Thank you so much Alexis for the awesome Citrus Mojito pedicure! Never had anything like it. And I’ve had pedicures from NYC to MIA. I’m so excited to have a new, salon experience in Atlanta!! This is certainly my go to salon for professional, unique and personal attention!

My nail tech was awesome .. I will be returning for my pedicure..

Decided to come here for my birthday, after being referred by a friend, and it was such a great decision! As soon as I arrived for my appointment, I was greeted and checked in. I didnt have to wait long, but I wouldnt have minded because the vibe in their was really chill (with music playing and a tv for guests). Everyone was really sweet to me, including Andrea who did my SNS manicure AND red velvet rose pedicure. I loved every minute of it. The owner made it a point to greet everyone coming in the shop, clean up between customers (which is especially great during COVID), and even checked in with me during my visit. Everyone was so down to earth and I love the fact that its Black owned. Will definitely be back!

I love getting my nails done here! I’ve been to about 5 other black owned nail salons but this is the one that consistently gets it right. I go to Andrea, who is not only great at nails, but hilarious af...we are always cracking up 😆 I love the atmosphere and vibes here. The music is good and they have wine 🍷 They also respect your time and don’t have you waiting for too long. If anything happens to be wrong with your nails, Taj ( the owner) tries her best to correct the problem. I like that! Would definitely recommend this nail salon. Great location and free parking too 😜

Awesome shop ! Andrea took great care of me a while back even with my leg issues . I’ve talked to the owner via social media several times & she’s always great and informative . The shop was so clean and the pedicures was TOP TIER service ! The staff all had positive friendly attitudes as well . The only reason I haven’t been back is Covid & health related issues . I always recommended their shop to my family and friends .

Andrea was so professional, so knowledgeable, sweet and friendly. All staff was friendly from check in through to beautiful polish. Beautiful interior and celebrated with Sangria.

I love coming to this place! I have small toes and have been burned or cut when my gel polish was removed with the drill other places BUT NOT HERE! Demond was very gentle and careful. I love the variety of pedicures there are to try. The receptionist is very cheerful and friendly. Not to mention the music is always on point. See you guys soon!

The ladies at soak and polish were amazing, from the second I booked my appointment to the second I walked out the door. The atmosphere is amazing, the music is amazing, the attention to detail is amazing, and to top it off its  a beautifully black business. I definitely will be coming back

Truly the best salon in the city of Atlanta. Im not lying! The customer service and experience were beyond excellent. I recommend everyone patron this establishment. AND its owned by a Black Women!!!!!

S&P is an incredible experience. I got the orange cinnamon pedicure and it left my feet feeling as soft as a babies tooshie.The staff were very professional and had warming personalities.The owner made you feel right at home with their emphasis on customer service. The facility was clean and sanitized before/after each costumer. Absolutely fantastic experience and I will be back again.

Very professional and clean atmosphere. I live the urban feel with the nice music. Excellent customer service! I’ve had the jelly pedicure and the mojito citrus pedicure. I was late for my birthday and they were gracious enough to reschedule me! 🙌🏾🙌🏾

A WONDERFUL EXPERIENCE!!!! Andrea did an AMAZING job on my nails!!!! Due to a prior engagement I had to schedule my pedicure for a later time but just watching them was relaxing!!! I found my NEW NAIL SPOT!!!!! Love it here!!!

The best experience at a nail salon I’ve ever had. The staff was the most friendliest people ever and not to mention it’s black owned. I love them and will be back next time I’m in Atlanta.

Amazing nail salon. Good music. Everyone is so sweet and cheerful. I wish I got the name of the lady who did my nails! I got a gel manicure, she paid a lot of attention to details. My nails looked fake! (Because they were shaped so well and my cuticles looked perfect!) Would recommend to everyone

Love this place the quality of the pedicures last me a whole month. I’ve been coming her for almost a year now and I always recommend this place to everybody and post on my social media’s every time I come. The best part is the variety of pedicures from milk baths to hot oils just a love I have for them. I always either go to Monica or Sarah they know how to throw down on the body scrub massages lol.

What an amazing experience! From start to finish the service was top notch. Andrea is heaven sent she slayed my nails! Will definitely be back!

I went to Soak and Polish yesterday I got a manicure by India she is very sweet and had a calm spirit, my boyfriend got his first pedicure by Alexis and he loved it. The decor was beautiful please support this black owned business, Free Parking We will be back

Absolutely love this black woman owned nail salon. I have never seen such amazing talent. You do need to plan ahead for an appt but it is worth

I had a wonderful time. I appreciate the professionalism and the environment!!! Ill definitely return.

Love this place!!! I cant wait for my next appointment

I LOVED my experience at Soak and Polish. Such great service, and so friendly. They went out of their way to find the colour I wanted. Wish I could give 6 stars

Super chill atmosphere! Everybody was super friendly and they made me feel very comfortable. I definitely plan on going back!