Central Heating & Air is the absolute best HVAC company in metro-Atlanta. My realtor recommended them, and Im so grateful she did. Dakota, Reggie, and Fernando went above and beyond in addressing a challenge I was having in my home with high indoor humidity, despite another company having waterproofed my crawlspace and other steps taken. Instead of responding with a generic list of services they offer, like so many other companies, Dakota and his colleagues took on the issues with my house as if they were as invested as my family in solving the puzzle. They didnt over-sell or over-promise. They explained the different options and the pros and cons of each thoroughly. When performing the work, they were extremely nice and professional, as well as patient and gracious in answering my many questions. Afterward, they checked in to see how the measures they took were working out. And, best of all, they solved the problem - something two other companies were unable to do! Im just so grateful to Central for their high-quality work and professionalism and for making my house a much more pleasant place to live. Thank you!
I originally contacted Central Heating for the replacement of my AC unit at my house. My AC unit was diagnosed by some other company before and I was given a quotation for the replacement. I called Central on Tuesday and Dakota came out to give the quotation on Wednesday morning. After listening to what the problem with my unit was, Dakota suggested that I have the technician to check my AC unit before replacing it, because my AC unit might not need to be replaced based on his professional opinion. He was able to make an arrangement for Robert to come out and check the unit a few hours later. After thorough examination of my unit, Robert was able to find out the motor was wired incorrectly by my previous repairman and fixed the problem immediately. Now my AC works just fine. I was pleasantly surprised by Centrals honesty and professionalism. Central did not sell the unit this time but they gained my trust, and I will definitely call them again when I need any service or the replacement on my AC unit eventually.
Is my previous review informed of an issue that I could not resolve with this company however they have resolved it a day after seeking help, unfortunately i went a bit without ac and it was hot 🔥... they have advised in their reply that they did print their number on my documents but i signed up for renewal online and never recieved documents therefore never had the number... but on the positive note, all their workers are excellent, knowledge and never try to sell you anything. They are true professionals and, minus this one experience, i never had an issue. Kudos to Karl [still havent seen again but he was the best], Ben, Martinez, and the ventilation specialist. Still recommend.
My initial call was an on Monday right near 5 o’clock but a real person answered, no recordings or phone prompts, and the Lady I spoke with was very professional and thorough. She was able to get us scheduled for that Wednesday in the window of time we needed. Our tech, Jimmy, was great: on time, very professional, thorough, and personable, and quickly diagnosed the issue, explained it thoroughly, and handled my questions well, and also repaired and cleaned our units quickly.
The team at Central recommended switching from two HVAC systems (upstairs/downstairs) to a single larger zoned system. The install team was very professional and the system has been awesome for the 5 years since we installed it. Recently, a part died on our compressor. Central sent out a tech next day, diagnosed the problem, and replaced the part a few days later under warranty. While it took a few days to fix, Central went above and beyond and removed the needed part from a brand new compressor rather than waiting for the new part from the manufacturer. I would highly recommend to anyone that need a new system or HVAC service or maintenance.
On Friday afternoon we had routine inspection and maintenance on our AC systems. We have had a contract with Central which covered this. Cleaning in included hosing both units. Service man left saying all was well.Saturday it seemed a bit warm downstairs but blamed it on doing laundry so didnt check the thermostat. A rainy evening before bedtime was comfortable in the house as we had a fan on.By Sunday morning we realized that the downstairs was not cooling and on inspection I noticed the outside unit was not working. An Emergency call ended up with a $476 price to replace the Breaker switch on the outside unit.Coincidence? !!I got no satisfaction after speaking to management at Central, and no explanation of breakdown of costs other than included overhead. The part was purchased at Home Depot, the unit is Trane.
I just had two units replaced in my house and could not be happier with Central Heating & Air. They did great work at a competitive price. The crew showed up on time and completed my job as promised.I recommend Central Heating and Air and I definitely use them again.
Our install crew of Devin, Fernando and Alan were highly professional and did an amazing, and fast, job of removing our old system and installing our new furnace and AC units. They communicated clearly and left no trace that they had been there. Our house was spotless after they were done. Our new system is incredible! Our home has never been this comfortable. Thank you to Keith and the install crew. Great experience!
Central installed and has serviced our furnace and air conditioning for several years. They always do great work, and last Friday they went over and above. After having our gas logs replaced and chimney flue relined, we needed new connections to vent the furnace and hot water heater into the liner. The work required HVAC professionals. We called Central late Friday, hoping to get it repaired before Monday. Going above and beyond, Customer Service Rep Lexi Stewart had someone here late that afternoon. Had Don not fixed this connection, we wouldnt have had hot water all weekend! Thanks, Lexi and Central.
My two AC units was working. We used their service for an annual tune up and they checked and said everything is good. But, one day later, one of the two AC units stopped working. We have to replace one unit. It is very bad experience and we can no longer trust them.
On time, efficient and explained the issues clearly. Very helpful.
Dakota, Reggie, Fernando, and Richard worked hard in a frustrating situation to provide quick and efficientA-C service in June in Atlanta, never an easy task.I am so impressed with their patience, their helpfulness, and their willingness to answer my many questions. Dakota seems to work 24/7. Thank you all.
We have used Central Heat and Air Conditioning for many years in two different houses. They are always helpful and send friendly informed people to maintain and check our system. But I have to give a special shout out to Derek, the wonderful man who has been our person for the last year. He is the epitome of who you want to come to your house; hes personable, knowledgeable, respectful of your home and an all-round nice person.
My technician was Ben. He was fabulous. Conscientious, mannerly, on time, informative, great attitude, and knowledgeable. I couldnt be more pleased. He is an asset to your company. Thank you. C. Grigsby
Central Heating and Air has been wonderful and easy to work with. Our technician Steve has kept our units in great working condition. He’s polite, professional, hardworking, calls before arriving, and our dog loves him. Would highly recommend Central HEating and Air and Steve!
Don and Eric came out to replace a dehumidifier in my crawlspace. They were prompt, kind, and very efficient. Don took the time to explain the entire process to me, left no mess behind, and even re-attached some duct work unrelated to the job that had fallen out of place from work performed by other contractors. I thoroughly enjoyed the entire process with Don and Eric and will continue to be a Central customer in the years ahead.
The experience with getting AC UNIT replaced was top of the line from initial contact to Central’s customer service who was able to provide appointment the same day with Mike. Mike did an awesome job explaining options and detailing the age of both units with recommendations. Jose and Seth showed up 1st thing the next day and was very professional with the installation process. Would totally recommend Central Heating & Air.
Richard G Thank you for sending Richard for winter furnace check up in both establishments. Richard is very patient to share his expert knowledge how our systems work along with thermostat and how to handle the heat, AC, and fan in its right time of season as well as opening or shutting appropriate vents on the different floors. I appreciated working with him with his very pleasant manner and providing answers to my questions. I request he be the serviceman to come in spring.
I HAVE NEVER BEEN SO APPALLED BY THE BEHAVIOR OF THE RECEPTIONIST LEXI. LEXU EVEN CLAIMED TO BE MANAGEMENT AND HUNG UP ON ME 3 TIMES!!!!!!!!! NEVER WILL I USE THIS BUSINESS OR REFER THIS BUSINESS TO ANYONE!!! SHE IS COMPETELY INCOMPENTANT AND HORRIFICALLY RUDE!!! HOW DARE YOU TREAT PEOPLE AND CUSTOMERS LIKE THAT!?!? LEXI NEEDS TO LEARN HOW TO TREAT PEOPLE AND HER CUSTOMERS AND NEED A LONG LESSON ON PROFESSIONALISM!!! LESXI SHOULD NOT EVEN BE IN A PROFESSIONAL INDUSTRY IN MY OPINION!!! YUCK!!!!!!! HOW DOES SHE HAVE A JOB!?!
The technician didn’t know how to fix the issue but I still had to pay a fee.
Steve Harrelson came out to check two issues, one each in our two HVAC zones. He was able to arrive EARLY and called to ask if I was available, used Covid precautions, was extremely professional. Gave us results I was expecting on one issue, even though it was bad news. He offered alternative solutions and set us up for maintenance contracts. The service provided and costs associated with the maintenance contract are very competitive. Very satisfied with the technician and service.
Bill was on-time, very professional and took care of our issue quickly and efficiently. The ability to book after hours via online chat was a huge help too. They were at my home in less than 24 hours. I will recommend them and use them again.
They have replaced the upstairs and downstairs systems, plus they upgraded the routing of my upstairs ductwork to provide consistent temperatures in every room and to reduce the noise level overall.They do great work and are very trustworthy people. I highly recommend this team.
Derek Christian delivered excellent service in his check of my A/C system. He was knowledgeable, smart, and generous in explaining anything about which I had questions. With distinct thanks to Derek, I had a great first experience with Central Heating and Air and have recommended the company to others!
Thank you Michael Detzler for some of the finest customer service. You are a great asset to Central Heating and Air.You brought me such peace just with your confidence and assurance of the work you provide. We are living in a very unsure time and meeting you today tells me theres still good ones left.Many sincere 😊Linda Frank
Just want to say thank you to the awesome staff at Central Heating and Air Conditioning. I received great customer service that far exceeded my expectation. Thank you to Chris Andrews and Mike Pickard for going above and beyond to make sure I was informed and educated on the different options and helping me make the best decision for me. I appreciate them expediting the process quickly and simply without any worries. The guys that came out were very professional and excellent workers who diligently worked to get the new unit running and made sure I knew how to work the system. Thank you: Devan Barlaan and Tim Wang. I would highly recommend using Central Heating and Air Conditioning not only for their great customer service but it was affordable.
Richard G arrived at my house early. He soon identified why my A/C compressor was not running. He offered me choices in how to solve the problem; and when I chose the more complex solution, he started immediately to replace the old power supply with a new one. In spite of the heat, he remained cheerful and professional; and he continued until the A/C was working again. Richard is a good reason to call Central Heating and Air Conditioning for service.
Just wanted to thank the team for first class service .Our main floor A/C failed early hours Monday morning, service tech arrived by 10 am, confirmed unit was terminal .Sales arrived by 1pm to discuss our options, confirmed availability of equipment .Install team arrived as planned 10:30 am Tuesday, the guys had the complete new system installed and operational by 2:30 pm Tuesday ( Mike from sales also came by to make sure all was well ) .End to end service does not get any better than this !!!!!
Professional company that gets the job done. Trustworthy employees (ask for Karl). Worth every penny.
The young man was very professional and knowledgeable. He was punctual, clean and respected my dwellings by using his shoe covers and knocking each time he needed to gain entrance into the home. I am requesting that this young man be the only person to service my unit. There should be more people like this young man representing companies servicing the community. ( if Im not mistaken, I think his name was Richard)
We had to have a new HVAC unit placed in our attic. Ugh. I have a pull down attic ladder and these guys didnt bat an eye. They trekked up and down three flights of stairs for close to eight hours. They wore masks and gloves and wiped down knobs and light switches as they left. They put tarps down on the stairs for protection. I dont have a single hesitation in recommending Central Heating and Air.
Derek came out to our house today and was great. He was super helpful, solved a problem we were having and provided some good maintenance knowledge for me to use going forward. Thanks so much for the help, I would highly recommend Derek and Central Heating $ Air Conditioning.
I want to say thanks for all you have done the kindness and the care you have shown me.Don just left my home and stated that there is nothing wrong with my unit.---thanks DONI had too much coolant in the unit.And it needed cleaning that’s all it was . He took care of that for me and I am forever grateful. Words can’t begin to explain how I feel at this moment.I TRULY APPRECIATE YOU GUYS AND I AM TRULY GOING TO TELL EVERYONE WHERE TO GO! CENTRAL HEATING AND AIR IS THE PLACE TO BE.ARS, tried to get my business by telling me the compressor was shot.Thanks again
We called the emergency number on a Sunday because our furnace was not heating. Mike D responded to our emergency call promptly and was at our house 30 minutes later. He was prompt, professional and courteous. He was able to quickly diagnose the problem and explained it to us in a way we could understand. Our house was warm and comfortable in a few minutes. Excellent service! We have been customers with this company for years and have always received outstanding service. We highly recommend them.
I’ve been a homeowner for 40 years and never had an AC company as good as this one. Robert is amazing !! So knowlegable!!!Every employee I’ve interacted with from the phone to the service tech has been super!So grateful ... it’s the way it should be!!!
Central Heating and Air has serviced our home as well as our business office for more than 15 years. All of their technicians are professional and knowledgeable. Robert M. has been our technician for over 5 years and he does an excellent job of taking care of servicing our systems. Thanks to all of you.
I had a great experience with Central. My air unit was old and not repairable. They were able to get out the same day for a quote and even let me borrow a portable air unit until they could get back out to replace. I could tell they cared about me as a person rather than just another sales call in the books.The sales person that came out was very knowledgeable and showed me what I needed. I had another company out and the option they offered was bigger than what I needed, would have cost more, and could have led to other problems down the road. Having a sales person educate me and recommend what I should have instead of what makes them the most money is so important to me and the Central Heating and Air sales rep did that.I would recommend Central to anyone who wants an honest company that is fair and trustworthy! 11/10 for my review! They have made a customer for life!
My wife and I have both found them to be the absolute best, bar none! The quality, courtesy and reliability of their service is consistently outstanding, and their pricing very reasonable and highly competitive! We just this last week had one of our AC units die on Saturday and they had a new Carrier Comfort AC Unit professionally installed and incorporated into one of our existing HVAC systems by a crew of 3 great workers on Monday, starting at 10:00 AM and completing the job in the early afternoon. They completely cleaned up after the job including removing the old AC unit. We couldnt have been happier with their job! The office support staff is fantastic as well.
Central Heating and Air has very knowledgeable Technicians and Design Engineers. They are a fair and honest company and we value our relationship with them. Their technicians are great and get right to work. They are the best home service provider that we have encountered. I recommend them to everyone!
I have been doing business with Central for many years now. First in Roswell and now in Cumming. I have always been impressed with my service tech, Bill who is kind, courteous and professional. He has a sense of humor and truly understands Customer Service. Bill has great knowledge of the products and is a superior service tech! I totally trust Bill to service my HVAC system and no other. Thanks Bill!! And a shout out to Michelle who has always been there to answer my questions, Thank You! You are all appreciated.
Derek Christian did warranty work on my A/C unit yesterday afternoon. The temperature outside was in the 90s yet he managed to stay upbeat and keep working. I appreciated his positive attitude and professionalism. Derek is a real asset to Central Heating & Air!
Ken Johnson came to my home and proposed a HVAC system tailored specifically to meet my needs. He promptly answered my questions and was in charge of the installation. I am very pleased with my new system. I recommend Central Heating & Air wholeheartedly.
Mike D is the man. Super courteous, professional, and diligent. I am a renter and my AC unit is old and needed a part that required an appointment the following day. Instead of just leaving and coming back he stayed an extra few hours on the appointment to come up with a solution so I could be comfortable until the following day. Awesome!
Dakota educated me on the benefits, cost, and installation details for a dehumidifier for my finished basement. He did a quality installation job and explained how to use the unit. I am most pleased with the outcome and look forward to a humidity-controlled basement. Dakota is very courteous, helpful, and always professional. He’s simply the best!!
Great system from courteous, clean, professional installers. Whole new system and duct work in my 40 year old home in two days. Not a single scrap or screw left behind. Highly recommend.
I was extremely pleased with the service I received from Central. Michael arrived and was a consummate professional. He thoroughly checked by AC system and diagnosed my problem, all the while explaining what he was doing and why. He was extremely knowledgeable and his experience showed in how efficient he was in servicing my AC unit. I would highly recommend Central and plan on using them again.
Lexi is the best. She exceeded my expectations and did so much to help me. A wonderful employee.Cordra and Alan and Luis were excellent.
First time using Central, and we are very pleased. Very professional and through. Will definitely use them again.
Very caring and professional! Reviews are correct. This is our second year for maintenance and very happy with their service.John K
Just had my system check up. Derek, the service person was excellent! He arrived on time and took care of everything quickly. Im not well versed in heating/air systems but Derek explained everything very well. I even learned a few new things to do to keep my system running better.
Ive been a maintenance customer of Central H&A for over 20 years and always have great technicians service my furnace/AC. Today with Dale and new trainee, Brandon, was no exception. Both gentlemen were nice, prompt and completely professional. Im confident that Brandon will be successful in his new skill because I can tell he has great attention to detail and ensuring the customer is taken care of. Thanks for having such great folks represent your company. Im happy to recommend this team!!
I called this company and spoke with a Britney and she had the best customer service. When I call a company and the person I speaks with go over beyond to assist you cant help but to do service them. This young lady was very helpful and knowledgeable and I will be doing business with this company. If you have good customer service I am sold
I am a super fan of this company, they came out on short notice gave me a quick assessment and was able to replace my unit the very next day. In addition their prices are some of the most competitive I have seen and I did quite a bit of shopping around. We will only use this company going forward. Thank you to Mike Pickard the representative who came out and ensured everything went smoothly.
We are long time customers and are always satisfied with the quality of the work done. The technicians are friendly and knowledgeable. We always recommend this company to friends and family.
I’m writing this review from my very comfy home! I am EXTREMELY satisfied with every interaction I had with the people at Central Heating and Air. The staff members in the office were professional and pleasant every time I called. Dakota spent a lot of time with me answering every question I had and we discussed the best ways to increase the comfort in my home. Jose and Luis did a fantastic job installing my new A/C unit, furnace, ductwork, and insulation. They checking in with me before, during, and after the install to make sure everything was what I had requested. Karl was super helpful as he made sure my home is more energy efficient and at the exact comfort level I want. David came by to review the work when it was all finished and answered all the remaining questions I had. The entire process was smooth and rewarding. I had several issues with the original HVAC system in my 34-year-old home and this newly installed system resolves all those problems. I highly recommend this company. They have terrific HVAC products but even more impressive is the knowledgeable, helpful, and friendly staff.
I was surprised that he arrived right on time. With the traffic in Atlanta, theres always a waiting period. He had our unit up and running in no time. He didnt try to sell us anything else and made a few helpful suggestions. We have been with this company over 10 years and have never been disappointed. I highly recommend them.Bruce J
My air conditioner froze up and I called Central Heating and Air which was recommended by a co-worker. Michael came out to repair my air conditioner and did a great job. He was very thorough and able to pin point the problem. He took his time during my appointment and explained everything he was doing and kept me informed with pricing. I will request him again, when it comes time for my maintenance call.
Kenneth Johnson was extremely knowledgeable and approachable. He designed a customized plan to improve air efficiency in our home. He took the time to explain the process and reasoning for the design and was a good communicator. The installation team led by Devin was excellent. They were hard working, prompt, and courteous.
My Tech Dakota was well within the time block and very Courteous and Professional. He performed some extra services while here and I felt very satisfied that my A/C will run smoothly for the next few years.
Derek Christian did the annual check up of my heating system today. He Also replaced a gas pipe and put in 2 surge protectors, all in the same visit! He is very knowledgeable and professional. Central heating and air-conditioning maintenance contract is very valuable peace of mind. Highly recommend this company and Derek.
I’ve used this company twice now. Very quick response times and rather fair pricing. Derek has serviced my house both times (I requested him the second time) and he actually cares about making sure your home is comfortable. He walks you through everything he is or will do. He doesn’t try to have you buy unnecessary things or pressure you into their service package. In all, this is the only company I’ll use and Derek is one of the best. Use. This. Company.
Had problems with my air conditioning unit. Had a very good experience with this company. If possible, ask for Mike D. He was very through with his job and had extensive knowledge. He was able to explain any issues or questions me or my family had. The technician worked in a timely fashion and was respectful of our property as well. Would recommend this service if you need maintenance or a new system installed.
I’ve been with central heat and air for almost 30 years. They’ve always been very professional, timely, and exceedingly polite and helpful. We’ve used them for servicing and furnace and a/c replacements. Mike d helped us recently and continued the tradition of excellent service. Thanks all!
Robert is always professional and takes his time to answer and questions/concerns that a customer may have.I really like Robert’s workmanship.
2 stars for a very friendly and “kind of professional” tech who came to my house within 2 hours from the moment I made the phone call.. unfortunately, the easy fix that suppose to be changing a $40 part became $400 plus. The visit cost of $90, amount that was offer by the reception included the job for the diagnostic. Though for what ever reason once the part was replaced the bill became $400 plus.. it took 10 minutes for the fix.. I was present at all time.In addition, a visit from Chris Andrews was made following the fix, to make an estimate for replacing our old unit; such quote came for a whooping $10,000, when a competitor “Trane” made a quote for $6,000 for same size units..it was a reap off..
Had a positive experience with the company and in particular senior service technician Derek Christian. Only a routine issue with my AC, but Derek came out the same day I called and was back the next day to install the necessary part. Derek was especially professional regarding physical distancing practices necessitated by the current covid-19 pandemic.
Technician was on time, friendly and informative. Had to order part. Came in same day and replaced same day. Great service.Definitely recommend.
I phoned in this morning to schedule my semi-annual service. I spoke with Lexi and she was so very pleasant and helpful. I asked Lexi if the company serviced the Decatur area. After checking the address there, Lexi told me that they did not service the area normally, but since I had an existing account, the company would service my property there. I have never called in to Central Heating and Air and had any problems. The technicians that come to my home are always very professional. I would certainly recommend Central Heating and Air.
Had our bi-annual service appointment today. Dakota is our normal technician who does a very thorough job & updates us on our equipment. Very knowledgeable, on time & friendly. Would recommend Central Heating & Air to anyone in the area.
We have been customers with Central Heating & Air Conditioning since 1981 having the annual Maintenance Contract. Today, our technician was Michael Detzler, and he could not have been better! Technicians in the past years have been excellent, but we thought he was superior. After almost 39 years, we highly recommend this company!
Recently used Central Heating & Air Conditioning to service a unit for my investment property. Their technician struggled to complete the task on his own due to a lack of knowledge and tools. He was only able to complete his task with the assistance of my employee and tools. The front office refused to acknowledge his inability to complete the service request and did not offer any type of reimbursement or discount.
I have a yearly maintenance contract and have received very thoughtful and experienced service calls and equipment repair/ replacement without any price gauging. Derek has been my service agent for the past few years. He is courteous and takes the time to walk you through the repairs. This is why I renew my yearly maintenance contract.
Derek was our technician. He was thorough and prompt. He repaired our old unit at got in working order the same day. Great job! Thanks
Technician Jeremy showed up at my house and covered my carpeted stairs with nice foot stains. I called the front office to tell them about it and received a Sorry about that. Im sorry I paid you $99 to leave stains on my carpet and grease on my front door from Jeremy. Going to RS Andrews next time. Jeremy told me he had many theories to what might be wrong and that really concerned me. Arent you the professional here? What are you talking about theories for? Although the quote you gave me wasnt a theory, you knew exactly what to charge from the first minute. AWFUL !!!!
Always look forward to Derek Christians semi annual visits . Very friendly, extremely professional. I feel confident that he has my best interests in mind. Sometimes I wonder if Central realizes just how good a tech/ambassador they have there. I ask for him by name every time I schedule an appointment.
We have been using them for as long as I can remember yes, I know they were coming doing our heating and air when I was a teenager and Im in my late 50s now here they have always been kind and professional
Excellent service! My tech was qualified, professional, and thoughtful. They will forever be my first call.
Jeremy King just performed our 6-month evaluation and maintenance service under our annual contract. He was friendly, efficient, and thorough and answered the few questions that I had. We have been customers of Central HVAC for many years because of their continuing, good service.
Central Heating and Air was a superb company with which to work. Each person we worked with was extrememely professional, courteous and competent beginning with the initial phone call with Lexie at the company. The team of workers with Cordra at the helm worked efficiently and competently with the installations of the heating and air products. We could not be more pleased and look forward to recommending the company to anyone we know who is seeking a reliable company. Thank you, Central!!
Great company. Ive been with them almost 11 years and I wouldnt consider using anyone else. Lovely office staff and their technicians are all well trained and not too pushy. They only offer a recommendation when you really need it.
Robert at Central Heating and Air has been serving our units for yrs. He is hands down the best!!! I wouldn’t trust anyone else! Always on time and very professional.
Derek Christian did an outstanding job completing our seasonal A/C check. His thorough analysis uncovered a potential issue w/ our system, which he then took time to troubleshoot & explain.
Bill has been our tech for several years. Couldnt be happier with his professionalism and great help. Highly recommended.
Derek Christian from Central Heating and Air Conditioning did a fine job servicing our heating system. Central has been doing our maintenance for over 40 years! They have consistently sent qualified and dependable technicians to our home.
Dakota of Central Heating and Air is very knowledgeable, reliable and efficient. He is happy to explain his findings with you and offer recommendations. We appreciate his friendliness and honesty. So glad we signed a service contract with them.
Wonderful company to work with. The installers were clean, professional, covered the carpets, and did a stellar job. Would highly recommend them to anyone needing a new system.I spoke with many companies and Central Heating and Air by far surpassed everyone on their knowledge. Thanks again!
Robert serviced our A/C unit this afternoon. It was an expensive repair as the unit is in its golden years and the refrigerant is quite expensive. Robert explained the options of a new unit as opposed to the band-aid repair. Were crossing our fingers that the leak is small and we will make it till winter so we can then replace the unit. We are new to the South and central air. Robert Explained the entire system, changed the filter, programmed our thermostat, discussed insulation, the addition of a second zone and an additional return. There was no pressure to make any immediate updates. The office staff - Michelle and Natalie were delightful. Thank you all.
The scheduling is easy and the technician who has serviced my units for the last year is very professional and thorough. He is on time and exceptionally neat around the house. I highly recommend Central Heating and Air, and ask for Derek.
We really appreciate how helpful Derek is and has been too!
Supervisor Robert Martinez completed my coil replacement in my HVAC unit and did a perfect job. Customer Service Manager Dana was also excellent and she made sure my family and I were taken care of. I double checked their work and they not only fixed my leaking coils, they improved my system overall. Im very particular and demanding in how things are done and Central Heating & Air Conditioning delivered on their word. Dont hesitate. This is the last stop for any HVAC issues you may have. 5 Stars all the way. Excellent work !!!
I have been seeing Robert M. for the past few years as my service rep. He is friendly, professorial, and very knowledgeable. The home office support is also friendly and efficient.
During the bitter cold of winter, we found ourselves without heat. We called Central and received a quick response, thorough diagnostic check and a kind, courteous and professional technician. The repair was done and he even made recommendations outside of the scope of the service call that could enhance the indoor air quality of our home and, hopefully, maximize the life expectancy of the system. I am Team Central all the way!
Conroy came around and figured out our problem with relative ease. He didnt hv a part he needed in his van and got hold of another driver and was back in a few minutes part in hand. Bit more troubleshooting and our system was operational again. Conroy was forthcoming in his communication and I highly recommend Central Heating and Air due to his excellent service.
Great price and customer service, especially Danielle, Jamelah and Mike P. were great to work with. Our new unit has been working great! Install went smoothly. Thank you Central Heating and Air!
Derek Christian did our AC repair and did an outstanding job. Very professional and courteous. Would highly recommend him to anyone else.
Just had a great experience with Steve from Central Heating and Air. He was knowledgeable and diligent. Was in and out quickly, and answered all my questions. Highly recommend. Thanks Steve!
Central Heating & Air did a great job helping us. Our relatively new A/C unit purchased elsewhere developed a problem and Central had someone out to diagnose the problem the same day we called! We had our A/C back up and running the next day. Dakota, our tech, was professional and very knowledgeable.
I needed to have some work done on my HVAC unit asap. Michelle was able to dispatch a Technician named Dakota who arrived to my home within two hours. Dakota was very professional, courteous and most of all he provided education on aspects of my HVAC unit that I was not aware of. The price for the work was very reasonable as well. I would highly recommend Central Heating & Air Conditioning !
I was impressed how courteously Dana was settling the invoice amount with me. She took her time to listen to my point of view. At the end it was a win-win situation. I reccomend the company and will use them in the future.
My years of experience of expert service by Central Heating and Air Conditioning has always been excellent. They have my full confidence. Best of Breed.