This store is the best. Very friendly staff, great deals. Covid friendly! James helped me set up my New iPhone 13! I recommend this store.

CJ is totally awesome kind and helpful!! I was having difficulty with some settings. He walked me through everything and taught me some new things. Im a happy customer!

I was having a horrible time with trying to get my new phone activated so I decided to stop at the local Verizon store and worked with CJ. He effortlessly fixed my phone and got it activated in no time at all!! Would recommend him to anyone… excellent customer service!!

Was told to see CJ to get a new iPhone 13 and I found out he is also a Michigan fan too. He hooked me up with a new phone and great promotion. I’m very happy with the service and would come back again. Go Blue!

Worked with CJ. Experience was great. Not high pressure. Very knowledgeable in all the tech. Work recommended

CJ has been awesome! He was very patient both times i was in the store. Highly recommend him to anyone.

Had the best experience at this Verizon. CJ was so friendly and extremely helpful. I was worried I wouldnt be able to get a new phone or that it would be complicated, but CJ made it a breeze. 10/10 would recommend.

Jaquan Thompson was an excellent Verizon salesman. He took the time to show me the main features of my new phone. Highly recommended

CJ was absolutely awesome! i got the answers i needed, and was very pleased with his help! I definitely recommend getting your help from CJ. Very pleasant to work with!

Cyrus was knowledgeable, patient and helpful while helping us with our phone upgrades today. We will be happy to come back to this location!

Came in the store after a long day at work and Cj helped me order a new iPhone 13. He got me into an awesome promotion for 1000 off. I will send everyone over to see Cj

CJ was sooo amazing today!! We were pulling our hair out before he kindly helped situate our phone!! Super fast and professional! 🤩

CJ is a huge asset to Verizon, I am so thankful for his expertise and experience! Brought in my badly damaged phone from another carrier, requested CJs help with data transfer and line port to a new Verizon iPhone. CJ completed everything flawlessly, just in the nick of time as my old phone gasped its last;) Great trade in value, ideal plan for my needs, amazing new phone...so many kudos for all this and I am a customer for life!

Cj is great..helped me upgrade my phone..answered all questions and helped me set my phone up the way wanted

CJ was super helpful for me. He really took time with my new phone set up. I couldn’t have done it without him!!

CJ does amazing work! Above and beyond service and always a friendly smile. I will be sending everyone to see CJ!

I purchased a new I-phone at another Corporate location in town. My old phone screen was damaged to a point where transitioning to the new phone was seemingly impossible. The corporate store gave me about 5 minutes of help then sent me off with new phone that was not set up and with a sheet of written instructions and ...24 hours later still without full use of my phone I show up and Despite not being a customer at this particular location the Rep. there took the time to help me and made sure I was going to be able to successfully get up and running. I was very relieved and appreciative of the time and effort the Reps there took to help.

I arrived at 8:20 pm with no network. I appreciate Jonas for being committed to resolving my issue whileassuring me that he would take care of it. He did replace my SIM and I had excellent service!

James B. has provided my family top quality customer service for 5 years. He is courteous, knowledgeable and exceeds our expectations while providing assistance with our plan and device needs.

CJ Keilman was very professional and super helpful. Stoked about the new phone.

Kudos to CJ for taking great care of our son & daughter with their new upgrades! Very patient man!

Wonderful experience at this location today. We added some phones for our kids heading back to school. They were great fixing our account, and getting everything set up.

Isabel was working at the Smokey Park Hwy store in Asheville on 8/19/21. I just want to say that she was very friendly, professional, and helpful with my need at the store. When I first came in, in was not in the best of moods, and by the time I left, she had me smiling!Honestly, I believe she deserves a raise in pay!

This store went above and beyond for me when I lost my phone in the French Broad River. Jarren worked with me for an entire week in order to restore my original number. He checked in frequently and made sure I got what I needed. I am a very happy customer.

There was a little bit of confusion on our bill. We went in and talked to Danny who cleared everything up! Great customer service

I went into Verizon to simply upgrade my phone with the sales associate Andrew, I ended up running into a number of issues which resulted in a total of about 4 hours on the phone with Verizon customer support. It was a terrible situation that NO ONE with Verizon customer support able to help with at all. Andrew the sales associate at the store that was helping me through this whole process stepped in. He was more then amazing. He was able to fix my whole situation. Andrew was able to do what customer service couldn’t. He made a horrible experience easy. HIS customer service is the reason I am staying with Verizon. I highly recommend Andrew for all of your Verizon needs. Andrew gets the job done quickly and efficiently!

Kevin was the best one there. Experience didnt start off so well after not being acknowledged for 20 minutes- but Kevin ended up getting to us and being super helpful and nice. Thank you for your customer support.

Had a great experience doing a not so fun visit to Verizon with a broken phone. I was presented with options and felt as if my best interests were in mind with him. I am def going to refer people to this store and my rep!Thanks Jarren!

The man I worked with today was very polite and very helpful. He did not laugh at me when he realized that I actually did not know much about anything to do with the phone or the internet. He made me not feel so dumb. I really appreciate people like him.

Very slow service. At first, I thought it was because of great customer service. However, it was actually because the employee did not know how to do a trade-in.We waited 45 minutes for service, and when it was our turn, they couldnt find a pre-paid phone to meet our needs, didnt bother to look online, and tried to sell us a plan we didnt want.We also noted a recent promotion on the website, showed the promotion but was told it was not valid.Reminds me why I stick with Straight Talk.

I visited the Smokey Park Hwy. store as well as the Asheville Store this week. Service Rep. Brison helped me find an incredible deal on the iPhone SE for my son’s 17th B’day. He was patient, courteous and knowledgeable. He really went out of his way to locate a phone in our area so my son could have it arrive in time for his B’day. I’m grateful for Brison’s professional service!

I have been a Verizon customer for 17yrs. After having Bill Richardson assist me today with a problem on my old phone and selecting my new Samsung A571 5G I will be a Verizon customer for as long as I have a mobile phone. Bill is definitely a major plus to the Verizon family. Thank you!

We came into the store to upgrade phones for our sons, thinking we would have to go with cheap replacement phones. William helped us get new iPhones cheaper than we were expecting to get some substandard ones. He took the time to help us with everything we possibly needed. A great experience!

William was detailed and did not do the sales pitch just got to the point he valued my time and respected my needsI am now up to date ( sort of) with technology !Thank you

I can’t say enough about how great Andrew was. He made the whole phone buying process amazing for my family and myself. He was patient, friendly and efficient. Andrew is the man you want for all of your phone needs! THANK YOU ANDREW!

Bill Richardson is a real gem of a fella! He helped me handle business quickly and kindly!

Great service and polite Matt did a great job helping me thanks matt

Bill the store manager was absolutely amazing. The best experience i have ever had with verizon. Would definitely recommend visiting the store and working with them.

The folks who work here are amazing. They know their stuff and are wonderful with their customer service. Not pushy, nor conceited. They took care of my wife, and I incredibly well. We will certainly be back for all of our future needs. Its nice to go to a place many dread and come out with a positive experience.

I recently bought a new business phone and accessories here. Danny Brock helped me to find the right phone. He took his time and made sure I was happy with my purchase. I’m really happy I found Danny. This was one of the easiest phone purchases of my life, and I love my new phone. Happy Holidays and Happy New Year Danny!

First, I would like to recognize Mr. Adam Bustami for providing excellent customer sales and service to me. With his guidance and avidly willing to work with me over a two day period of time, we were able to solve a small issue with a flip phone and also up grade me to a Galaxy S21 5G with unlimited data - all for a very affordable price.The store at this location in Asheville is new, clean, well lit, and sufficiently staffed, making the shopping trip pleasant. As far as Verizon for a carrier, Ive used Verizon for over 15 years, for both personal and business communications. I have found that Verizon stays on the leading edge of technology - ever improving client experience.

Worked with CJ. He was awesome!

This was my first upgrade in years. I worked with Megan, and she made the process quick and easy! She was also transparent about what I was purchasing, and how it would affect my bill. Very much appreciated!

I’m not one to post a lot on reviews of businesses, but when an opportunity comes and presents itself, I feel responsible to give credit where credit is due. I was seeking to change both carriers and phone lines for one of my companies. However, Bill Richardson, the Cellular Salesperson I dealt with convinced me otherwise. As a result I referred him to several of my accounts and everyone has been pleased. Top notch professional and no nonsense. Especially during these trying Pandemic times and the precautionary measures they have in place makes you feel secure. Hats off to the Smokey Park Hwy store and its representatives.

Thank you so much to Verizon on Smokey Park Highway! Matt LaVigna was super kind, professional, and helpful! I was trying to order phones online through the Verizon website and was having tremendous difficulty. I went to the store, and Matt assisted me in ordering everything we wanted. We had to wait about a week for our phones, but it was worth the wait! Matt kept me updated via text about the status of our phones and contacted me when he said he would! Matt could NOT have made the purchase and transfer of all data from our old phones to our new phones any easier! Thank you, Matt!

I upgraded to a newer Android phone. Matt LaVigna graciously waited on me. He was very patient in explaining all the newer apps to me. He helped me set up my phone and went over different plans. He saved me money doing this.

Just stopped by to see how can I upgrade my phone, ended up to get a really good deal for my 4 years old phone and get a new Samsung galaxy s21, I really appreciate it and thanks a lot!!

Great and very friendly service, took extra time to make sure I got exactly what I wanted. Will recommend to others.Tyler panfil

Andrew Allen is a rockstar! Came in to the store with my dad and my wife after New Years to upgrade phones and to switch my wife to our plan. Andrew was very helpful and most patient with us as we spent close to 3 hours in the store setting up our new phones! Couldn’t be any more happier with the staff there. In previous years we would go through “Tunnel Rd” location and the customer service there was always so terrible. This new place on “Smokey Park HWY” is by far 1000% better!

This store is amazing. Hands down the “red carpet” treatment. I was greeted at my car door with a gentleman holding an umbrella. He walked me in from the rain and introduced himself. I had some issues with my phone and didn’t understand how some of the features worked. After showing me how to use my phone he looked at my plan and realized I was paying more than I should be. He also disconnected a line that I had forgot about and saved me even more money. Thank you Clint for being the best.

I worked with Danny Brock. I was so impressed with the level of service I received. He was professional, knowledgeable, aimed to please, and just an all around great guy. I can’t imagine having a better experience getting a new phone. Thanks so much Danny!!

Great service thru the years. Today was no exception—Austin Brown is a keeper destined for upper management!

Generally speaking great deals and they pay you to get a phone. Negative was the salesman who was way way too intense.

Had a wonderful experience with Kevin. Knowledgeable, honest and efficient. highly recommend this location (especially this representative) to anyone looking for a new phone or accessories.

This is not my usual Verizon location and my experience at this location was very unusual compared to my past experiences with Verizon stores. In all my past experiences I can say that my Verizon representatives have been warm, welcoming, helpful, and try to make a connection. However, I cannot say the same about my experience today at this location. The man who greeted us was very cold, rude, and unhelpful. At one point we even asked if he could help us with an error on the Verizon app and he just rudely said “no” as he avoided eye contacted and stared at his tablet screen. I totally understood if he couldn’t help. It was just bizarre and rude behavior. I was surprised when we got up and said we’d just go to a different location and see if they could help us that he didn’t try to help us further to ensure good costumer service. I was a bit startled when I found out that he was potentially the distract manager. We ended up going to a different location. The representative was friendly and helped us with adding another line.

I have had issues with my phone for a long time, I have tried tech coach and while they were nice I never had my issues resolved. Today I decided to walk in to the Verizon Cellular Sales off Smokey Park Hwy just to see if they could help me. Within 10 minutes Matt LaVigna and Megan Ramsey helped me with all of my issues quickly, friendly and professionally!!!!! I am ecstatic!!!! Will recommend this store to everyone!!!!!!

Great sales help, took care of all our needs.

Kevin helped me get everything on my account straightened out. Helped with my discount, ad set up my auto pay. Very good experience at this location.

We needed a new phone, Danny Brock was extremely knowledgeable & very patient. We have never had a better experience with Verizon or any other cellular provider. Got a great phone &. Great plan. Awesome experience, Thanks Danny Brock!

First of all, I have been a Verizon customer for 10 years. In addition to my personal account, I also manage a commercial account with 15 plus lines. Bill Richardson (formally at the Hendersonville location and now at the new Patton Avenue location) provides nothing but the very best customer service. Always available and positively eager to help with my questions and phone service needs.

Kevin was very helpful and installed my new screen protector for me. I will definitely ask for him next time I need help with my phone.

This store helped set up my phone my son sent me. Very nice people

Very disappointed in their lack of concern for customer safety. We called ahead to see if it was busy and were told there was only 1 customer in at the time. When we arrived the employee we were told to ask for Matt was with a customer and neither Matt nor the customer had masks on and both were sitting very close. I asked them if they dont wear masks and he replied that he does but just didnt have one on right then. There was no mask even anywhere near him. As a ICU nurse who has seen way too many bagged bodies from covid I think this is so disrespectful and dangerous for customers. Its also a state mandate for masks. We will be taking our business elsewhere.

Friendly and very professional. Close to my house so its convenient. I needed help setting up my insurance replacement phone. Clint Towe moved all my pictures and contacts over and hooked my phone up to my car. I highly recommend this location for your cellular needs.

My three daughters and I went into the Verizon Smokey Park location to get some additional information about upgrading two devices. We were dismissed rather quickly by the first salesperson who seemed very uninterested in answering our questions. We were heading out the door when Jarren asked us if he could pull up our account and see how he could help us. He provided us with information that we could have never gotten online, was extremely professional and patient, and truly had our best interest in mind. We ended up walking out with four I Phone 12s and a cheaper plan than we have had in years due to his excellent salesmanship. He spent approximately three and half hours with us, making sure we were all connected correctly and that we understood our new plan. We even had a question the following day, in which he responded to our text message and issued what we needed immediately..Jarren has restored my faith in Verizon and I hope he is valued for his expertise and knowledge within the company. To be very honest, we have worked with another Verizon provider the last several upgrades because the customer service has been lacking for years. We have been customers for 15+ years and have never received such excellent customer service from a Verizon store rep before. Thank you Jarren!

I cannot speak more highly of Jarren Rogers at the Smokey Park Verizon location. My sisters, my mom and I went in a few afternoons ago, not really knowing what we were looking for but wanting to upgrade our phones. Jarren pulled up our information and found every way he could to save us money on our family plan. He was incredibly professional, patient, and helpful and truly restored my faith in Verizon customer service. My family will definitely be going back to Jarren with any Verizon needs we may have in the future. Thank you so much!!!

Im very pleased with the customer service here. All employees have been super nice, and go above and beyond to help you with everything. Unlike the Tunnel Road location, they dont take the money for a phone, then ignore you after, they actually help you afterwards with anything you need. I will be recommending them to everyone.

My daughter, son-in-law and I worked with Jerrin at Verizon at Smokey Park. He was patient, knowledgeable, persistent and very fair. We were there for a long time because we were working with multiple phone exchanges and he was excellent! When we are ready for another exchange or when we have any need to work with Verizon, we will go to this location and work directly with Jerrin. He was great!Also, this is during COVID and I felt that safety was taken very seriously... which is very important to us.

Amazing service! Jason M brought me the phones I wanted. I will never go anywhere without talking to him first. Thank you Jason

Good prices and people

Always a wonderful experience with Cellular Sales. Bill and his staff are knowledgeable, friendly and unmatched in customer service. This is why I’ve been a customer with them for 20 years.

Walked in and was greeted immediately. Mark was great. Very helpful and polite. Hes definitely an asset to Verizon

Thank you Jason for delivering my husband and my phones to us! This was amazing customer service! Thanks so much!

Great experience with Mark. Been doing business with him for several years. Has helped out multiple times when I needed quick help.

My daughter came home and just went on & on about how great the customer service was at the new Verizon store on Smokey Park Highway!!!! Said that Robert, Tim & Andrew were great and helped her get a new phone & set it all up...offered great deals and accessories.I can’t wait to go meet these guys myself!!!!!Especially Andrew 😁

Great service from Bill and Danny.

Matt Lavigna was the best associate I have ever encountered at Verizon 159 Smokey Park Hwy; or any location.While many dismissed my needs, Matt got results. He didnt give up even after he was disconnected from Assurion warranty representative. He tirelessly perused resolution to my problem. This guy deserves recognition for his service above and beyond the call of duty. I am certain Matt will climb the corporate ladder and rightly deserves at raise and promotion. Thank you Matt. When I am ready to purchase another phone... You will get my business.

This is only the second review I’ve ever done. I usually like to tell managers in person about the experience I had with representatives of the company. The manager was not there so I wanted to make sure Jarren was given the BEST review he deserves. He was multitasking, we were getting two new phones. I thought we would be there for hours! We are so happy that wasn’t the case! He wore his mask the whole time, I was not belittled for being ignorant about cell phones, and Jarren went out of his way to make our visit flow so easily. THANK YOU JARREN!

Very helpful staff. I highly recommend Eric. He was super nice and helped me replace my phone for a good price.

Service is always on point. Extremely knowledgeable helpful and friendly!I highly recommend this store

Love this place!! Andrew helped me so much, costumer service was 10/10!!! will be going back to this location to purchase my next phone!! good job!

Bill Richardson always takes great care of our business needs for cell phones, hotspots, and any billing/plan questions we have. I highly recommend Bill and his staff to any business owners!

Second time coming into this store. Everyone has bee helpful, and fixed my issues quickly, and explained the process so I could understand.

This new store is amazing! The staff is very helpful and ready to get things running with the new store! This store is a lot better than airport road!

Very friendly staff. Matt was extremely kind and patient. Everyone was following health guidelines for Covid-19, wearing masks and social distancing.

We recieved fast and professional service in delivering a new phone to a remote employee. Cant thank you enough for keeping our business going during these trying times!

Megan made my transition into my new phone the smoothest Verizon experience I’ve had!

Danny was great. Big help!

There is no way I could have done this by myself!!! Mark was a lifesaver!

Bill helped me out so much during the process of getting a new phone and upgrading my plan. I couldnt recommend these guys more!

This place was amazing!!

Danny is my new go to guy

Verizon is getting worse . Not the ppl the company

Service was Out standing

Corrected messager home problem...app deleted after visit

Very helpful people at this location

Poor customer service

Needed to exchange, CJ was awesome! Definitely worth the trip to south Asheville store. Thanks!

Cj was greatA