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MustAsheville Bikes
408 Depot St #140, Asheville, NC 28801, United States
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MustAsheville Bikes

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Ly
Review №1

Fantastic Service! Went out of their way to fix my bike in a few hours when I lost my rear brake while I was visiting the area. Other shops had told me it would take a week. Literally saved my holiday! Super convenient to Bent Creek.

Mi
Review №2

Beyond expectations service - saved our bike trip to the Asheville area by going above and beyond to find a Scott part for us! Other shops might have given up when they didn’t have the exact spare we needed but Jeff found a kit and called out to another customer to ask if he’d split it with us. Really didn’t expect the call back but super grateful for the exceptional service.

Le
Review №3

Great customer service when I was shopping for a bike. They were very helpful, informative, and provided me a quality bike and other accessories that I needed. I have also called on them for minor adjustments and questions. MustAsheville Bikes is a bike shop you can count on.

We
Review №4

Had a great experience purchasing a gravel grinder from Jeff today. He took a lot of time with my husband and I addressing both my sensory experience of the bike and my husband’s technical consideration of the components. He listened well and explained things clearly, making the whole experience comfortable. When I shared that I didn’t know how to change a tire, he took lots of extra time to show me the whole process then watched and helped as I did it myself. Finally, he did a thorough bike fitting to maximize my comfort while riding. A fantastic experience start to finish.

Br
Review №5

Jeff does a solid job and focuses on your particular needs. He had better pricing and turn-around times than where I normally get my bike maintenance. With one service I will be sure to take my bike to Jeff first.

Br
Review №6

Fantastic experience with Jeff. Purchased a bike for my son and had a few things done to my older bike. The only regret is that my wife wouldnt let me buy that Genius 900 Ultimate. A well stocked shop with friendly, affordable, and competent service. If were ever in the area again well be stopping in.

Ro
Review №7

Jeff is AMAZING! From out-of-state, needed a bike rack - Jeff took my old Saris off, assembled a new Kuat Sherpa 2.0, then installed it! Thanks Jeff

ma
Review №8

We bought two E-bikes from Jeff, very helpful with good insight. Took the time to educate us on the bikes.

Be
Review №9

Very customer-oriented and super friendly vibe. I needed a cable and a spoke replacement on a Sunday and MustAsheville Bikes was the only nearby shop open. So happy to have found this shop and Jeff, the owner. He had my wheel fixed same day. Ill be back soon for a more extensive service as his prices and turnaround are quite reasonable. First time the storefront is a little hard to spot from driving by - just park in the handy lot right across the street.

Ni
Review №10

Been coming here for years. Super solid service and expertise by Jeff and his team. Always professional,offering great advice with reasonable rates and turnarounds.

di
Review №11

Jeff was extremely helpful, very knowledgeable, and most importantly did not oversell!!!

Sa
Review №12

Love the dudes! Been here for countless fixes on my Scott Genius and they have always been such an amazing help! Will die for must Asheville bikes, but seriously these guys rock!

Ni
Review №13

Awesome customer service and prompt service! Got a flat and walked my bike over, luckily they were able to repair on the spot so I could finish my ride. Will definitely return! Thanks to the owner Jeff!!!

Tr
Review №14

Great experience all around! Jeff was a great help with any questions or concerns I had about purchasing a new gravel bike. Very quick and courteous customer service!

Wi
Review №15

Probably one of the best bike shop experiences I have ever had. Jeff is very knowledgeable and took his time with me in choosing the right full-suspension MTB. Absolutely love my new bike and will definitely be going back to MustAsheville bikes in the future!

Jo
Review №16

Jeff is an ace! Great mechanic, very knowledgeable, love his shop. Super cool guy, highly recommended! Thank you Jeff!

Ai
Review №17

Great service, great selection. Got what I needed, no hassle at all, very helpful answers to my questions. :)

An
Review №18

Only place in Asheville that sells new Scott bikes. Good selection of bikes. The owner is very knowledgeable and helpful!

Br
Review №19

What an overwhelmingly positive experience we had at MustAsheville Bikes. We encountered the owner (Jeff) on our 3 visits to his bike shop. He was always very knowledgeable & never ever pushy. Our 1st encounter with Jeff was summer 2018 as newer residents to Asheville. We stopped in because we were having difficulties with our bike rack & Jeff, without any hesitation, came out to assess the situation & realized the rack needed to be tightened up. We were going to be in the market for mountain bikes so we looked around while we were there. Not ready to make a purchase, we left and over the course of 8 months visited a few other local & big box bike stores.We went in for the 3rd time last weekend & purchased our 2 bikes....what a pleasant experience!Jeff asked us to give him an hour to install a couple of accessories that we had purchased & to check out our bikes. Upon arriving to take our bikes home, the skies broke loose....heavy rain & wind as well as intense lightning, making it impossible to take our bikes home. Jeff offered to bring our bikes out to Leicester where we reside....who does that???? Jeff @ his staff are so customer focused....I wouldn’t buy my next bike (or accessory) anywhere else but MustAsheville Bikes 😊😊😊.Brenda & Allison

Le
Review №20

I highly recommend this shop for bike service, I had an issue with a used bike part, and though the long process of finding out what the issue was, Cody, the mechanic and Jeff the shop owner were very informative, patient, and helpful.

Dr
Review №21

I am a beginner to the mountain biking scene, and Jeff was excellent at helping me understand all the things I should be looking for in a bike! He stayed late twice when I visited to provide me with all the service I need, and provided excellent discounts on the bike and additional components I bought. Would highly recommend this store to anyone looking for a new bike!

Al
Review №22

I brought my bike in for a tune up / a few adjustments and I must say... incredible all around bike shop! Super friendly and VERY knowledgeable. I’m a beginner to intermediate mountain biker but Jeff made me feel like one of the pros! The mechanics at other bike shops are decent folk but MustAsheville bikes definitely transcends the bike scene. They truly exceeded my expectations!

Ka
Review №23

Taylor and Jeff made my bike shopping experience so fun and easy. I got a very cool used bike and I am STOKED!!! I trusted that I was getting the best bike at the right price for me. They really took care of my best interest. I highly recommend them no matter what type of bike you need. They have a great inventory and they are experts at what they do! Thanks guys! You rock!!!

Ch
Review №24

MustAsheville Bikes did an expert job fixing my brakes on my bike. They have a huge selection of pretty much any bike you are looking for. They are also extremely knowledgeable to answer your questions. I highly recommend them.

Aa
Review №25

Just got my flat tire fixed up here. Very efficient and friendly service. Was in and out in less than 10 minutes. He also added some bar plugs, free of charge. They also have an awesome greeter, Ogden the bulldog.

je
Review №26

Walked in to MUSTASHEVILLEBIKES on 2/9/2019 looking for a new bike. Jeff spent over an hour with me fitting and listening to the kind of riding I do and guided me to the bike that was right for me. I went back this Saturday 2/16/19 to get the bike and he again spent almost an hour to make sure the bike was ready to go. He is a great guy and very knowledgeable about Scott bikes. If you are looking for a new bike I would highly recommend visiting this bike shop! Jeff Roper

Ch
Review №27

Taylor and Jeff are outstanding guys. I came up from FL and just wanted to rent a bike for a few hours to burn some calories, and these guys took great care of me. The outfitted me with everything I needed, plotted out a map of the parks and breweries I could visit along the way, and offered to stay open late in case I couldnt make it back by closing time on Saturday. First class.

MT
Review №28

Thanks again Jeff, for your time to make sure the bike was ready to go and the fit was perfect. Left your shop and straight up to Greens Lick before it could get dark.😀 The spark 940 climbed like a goat, great addition to my fleet. Anyone looking to get on there first or just a+1 look no further than a Scott. This is my third and no complaints, Good luck with your shop and happy trails.

Jo
Review №29

Just went in here for the first time today just to take a look at their used inventory. The guy who ran the place was incredibly nice and helpful. Even offered to look over a bike I was considering from another place. I wound up calling him up and talking over the components and he was incredibly helpful, in spite of me not doing or promising to do any business with him.This guy knows how to run a shop, cause he just earned my future business with his behavior.

Pa
Review №30

Jeff and Taylor are great. They put up with me just sitting and shooting the breeze for hours on end. Plus they have the best deals in town for new bikes! My wife and I love our mountain bikes from Mustasheville!

Em
Review №31

I took my bike to this shop because it is very convenient to my house. I wanted a tune up and new handlebar tape. I asked for a price for them and was told $65. I also had a ride planned for Sunday am and was told that my bike could be finished before 2 on Sat. as I had plans later in the day. I got a call on Sat. at 5pm telling me my bike was ready, well it was too late. I was too far away to make it there to get it before closing. So I go to pick up my bike on Monday and was told the total was $114! I asked why and he told me that the handle bar tape was $42! I feel very ripped off by this shop. I wont be going back.

Ta
Review №32

This shop is amazing! Taylor and Jeff go above and beyond for their customers. When they didnt have a very particular bolt for my bike, they went out of their way to get the bolt. They had my bike done on the same day. Very clean and organized shop with a great selection. Highly recommended.

SK
Review №33

Rolled into Must Asheville with an out of sorts rear derailleur. Despite being a walk-in, Taylor set my bike up on the stand and provided an adjustment. Did a great job too. He also provided an excellent restaurant recommendation - Sunny Point Cafe. Solid five stars for quality and friendly service!

Ra
Review №34

Very nice and accurate work done on the wifes bike

Da
Review №35

Jeff went the extra mile and saved my ride when I needed a special order part. He took the part off of a shop bike and ordered a replacement so I could be up an running. Keeping me in the saddle was his top priority! They have an impressive inventory of Scott bikes and a good assortment of demos. I highly recommend a visit to MustAsheville bikes.

mi
Review №36

Just got the Scott Genius. I went to MustAsheville with general idea of what I was looking for. Taylor did a great job of answering my questions and not being pushy to get me the bike and set up I wanted.

My
Review №37

Nice, friendly bike shop in renovated Art district! last week rented the 2018 Scott Spark 960. It worked well for my needs. Jeff was very helpful and kind. Rental rates are best in Asheville, period!!!

Pa
Review №38

Got a sweet pair of gloves for delivering pizza here. Seems like they have alot of nice gear.

Ka
Review №39

We were in Asheville for a weekend and stopped in to get a couple supplies for a day of riding. The guy working the desk was great and was able to recommend several rides and showed us a map detailing the best trails in the area. Ill definitely stop back in next time Im in Ashville. Very clean shop with a great logo.

Mo
Review №40

I found a good deal in a place with Kind, skilled professionals with great products and service! I’m so glad to know about this gem of a shop.

gr
Review №41

Jeff and Cody went above and beyond to get my son’s bike ready for the Jerdon Mountain Challenge on a tight turnaround. Will definitely be using them in the future.

To
Review №42

Jeff is very helpful. No high pressure. Super knowledgeable. Good place. Go get a beer at New Belgium too!

Sc
Review №43

An amazing bike shop! Jeff was super friendly and informative in helping me select my SCOTT mountain bike. Once I popped in for a quick check after riding and he was super generous with his time helping me with advice and pro tips on biking. I also stopped by today for their new “Maintenance Monday” session. Cody took time with me, showing me the in’s and outs of my bike. From changing a flat on the trail, to mending a broken chain, to regular preventative maintenance and optimal lubrication practices. These guys are so generous and have such a cool bike shop here in West Asheville!

Al
Review №44

MustAsheville bike shop is so awesome! I was looking for a bike for my son and Im not educated on bikes in general. Jeff was super helpful, offered a great deal and even customized a kick stand for my little guy. I visited every bike shop in Asheville and while the Scott bike is top quality, it was Jeffs friendly service that won the sale. GO MUSTASHEVILLE!

Ta
Review №45

Fast! Very helpful. Will recommend to everyone for their bike needs. Great guys!

j
Review №46

The owner of mustasheville, jeff, runs a fantastic bike shop. Very friendly, very knowledgeable, and very professional . We got such a great deal that well be customers for years to come!!

aa
Review №47

I visited MustAsheville Bikes with a limited budget seeking a dependable, high quality road bike. With a little work, Jeff matched me up with exactly what I was looking for. They will be the only bike store I trust in the future.

Ke
Review №48

Professional staff, knowledgeable, and patient!!! Pricing is about right on all of the ex extras ie..apparel! Overall, great bike shop!

He
Review №49

Great bike shop! Jeff is super and very helpful.

Je
Review №50

Quiet day...They leant me a helmet. Like Scott bikes...like Jeff, owner.

De
Review №51

Best shop in town, prices are fair and they have a great selection of whatever youre looking for that is bike related, if they dont have it they can order it..

Ni
Review №52

Amazing customer service, knowledgeable and friendly. My friends and I visited asheville from out of town and rented 3 bikes.

Jo
Review №53

This place is awesome!!! They repaired my bike same day, and the price was super cheap.

ev
Review №54

Ever since I moved to Asheville, back in November, I have had the opportunity to become familiar with this shop. I recently got a great deal on a full suspension Genius 720. Jeff went on to get the bike trail ready on the spot (sealing tyres, new pedals and removing reflectors). Happy with the service that I get at Mustasheville bikes. Jeff is a good dude looking to fulfill our biking needs and never pressures us into any unnecessary purchases.This has been my go to shop and will continue to be in the future. Thanks Jeff!

Mi
Review №55

Jeff is one of the most awesome people ive met in the bike industry. I was on a 3 week mountain biking trip which started in Asheville. Literally the first day i cracked my Carbon Frame. Ive never met Jeff and i live over 800 miles away. I called the manufacturer and they told me they would only let an authorized dealer handle the transfer of parts. My bike shop at home handled all the warranty information and had the part sent overnight to Jeffs shop.Not only did i crack my frame but the derailleur hanger looked mangled as well. While he didnt have the part in stock. He offered to take on off a brand new bike he had in stock to get me back riding the very next day. Within 40 hours, I had my bike back and was back off riding and enjoying my vacation. The Labor cost was very good for the amount of work that needed to be performed.The day i was without my bike i rented a scott 710+ from his shop. Literally his rental fee was the cheapest i found in the asheville area. The bike as in good condition and was a blast trying a plus size bike. Literally it was worth the rental fee just to try the bike. Awesome!Jeff and Mustasheville Bikes has earning my business for life in that area. Im in the area a lot and tons of times id rather fly without my bike and rent one. I will come back every single time i need something. You saved my trip and couldnt be a nicer guy! I know this review is a month past time, but it needed to be written!

Bi
Review №56

Great inventory, pricing and friendly/helpful customer service.

Ta
Review №57

Great bikes, super customer service

Mi
Review №58

Great guy and knowledgeable

Mi
Review №59

Great service of bike from good people.

Ro
Review №60

Knowledgeable friendly great service

Br
Review №61

Open early & Helpful

be
Review №62

Finely managed, stocked, and cared for

Ra
Review №63

Great local bike shop !! Jeff the owner is super knowledgeable and friendly . I purchased my Scott Mtn bike from Mustasheville and couldn’t be happier. It is also a great shop for bike maintenance and gear. Thanks Mustasheville !!!!!

Information
37 Photos
63 Comments
4.9 Rating
  • Address:408 Depot St #140, Asheville, NC 28801, United States
  • Site:https://mustashevillebikes.com/
  • Phone:+1 828-575-9779
Categories
  • Bicycle rental service
  • Bicycle store
  • Bicycle repair shop
Working hours
  • Monday:10am–6pm
  • Tuesday:12–5pm
  • Wednesday:10am–6pm
  • Thursday:Closed
  • Friday:10am–6pm
  • Saturday:10am–6pm
  • Sunday:10am–6pm
Service options
  • Curbside pickup:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible car park:No
Activities
  • Bicycle hire:Yes
Planning
  • Quick visit:Yes
  • LGBTQ-friendly:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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