Valerie and Tysean and their entire team went above and beyond to help us while we were visiting from out of town and needed new brakes asap. They took us in right before close and had three guys working on our car to get us in and out. They also were very transparent and kind about what was wrong with my car and I could not be more thankful for everyone in that shop, but especially Valarie, who also left the store to go get the parts we need. 100/10, would absolutely come here again.

They were able to squeeze me in on very short notice to get my oil changed. Told me it would take about an hour and they held true to that. All in all everything was awesome! Thanks NTB!

Brought my partners car in for oil change was helped by Valery was super helpful. They where kind and thorough. I will definitely be back.

AMAZING!!!! NTB is busy ALL the time, and they still are so courteous to all customers on the phone and in person!!! Valerie and Eddie are invaluable!!! They keep the show running while all of the talented technicians service our cars!! Valerie goes above and beyond to communicate to get exactly what you need for the exact specifications of your automobile. I highly recommend NTB on Tunnel Rd! I will never go anywhere else ever again!!

They always take care of my Mercedes and they like it when my coonhounds come with me they are are kind and have fresh coffee there

I took my car there Friday to get my brakes done. And came back to pick it up and my brakes are still making the noise took it back that same day for them to say that there was nothing wrong with them. They made my brakes worst and wouldn’t give me a refund. So now I have to take it to another shop just to fix what they messed up. I would not take your car there worst service I have ever received.

Great service they put 4 new tires on my mercedes wagon and were so nice and professional and kind i defiantly will go back even if its just chat and show them my English coonhounds

Had 2 tyres replaced. Good price and great service.

Great service by great people. My family was in Asheville for vacation. We ran over a nail and needed a desperate repair. They squeezed us in within one hour even though they were very busy. They saved our vacation. Thank you!

The staff was very quick, informative and knowledgeable. Valerie and the guys at the shop did a fantastic job. I was very pleased with the attention of detail that was taken with my car. I would also like to thank Shelby for his work on my

5/5 experience, this is the 3rd time Ive been to this NTB and have taken 2 separate cars to this location and every time Valerie has been fantastic. I appreciate the time she takes to explain in detail exactly what was wrong with my vehicles and has always provided me with multiple options on how to rectify the issue. This NTB will continue to receive my business and I will also let my family and friends know as well.

Valerie is amazing! Such a great experience as well! Very clean!!I was not due for an oil change, and she and her team were SO kind and did not hesitate to check everything else on my car!Definitely will be coming back for my tire and oil needs.You seriously cannot find another car place in Asheville like this one. Great customer service!!!!

They got in me in before my schedule time for an alignment. Were very through in the information and answered all my questions. Great staff!

Outstanding service and quick work. I was visiting town and my tire was flat when I went to leave my hotel. Showed up to NTB with no appointment and I walked out 5 minutes later with a new valve stem and fully inflated tire.

Ask for Valerie, she is the best. She help me make good decision on tires for a good price.

Michael is amazing! We live in Tennessee and my daughter in law traveled to Weaverville NC to look at a used Subaru for sale. Sadly it was too far away for her to drive to our mechanic in TN to have it looked over before purchase. So we made a call to NTB. Michael graciously offered to work us in and out on a busy Friday so we could put our minds at ease as to whether the car was a safe option for her to buy. He was professional, sincere, and so kind to her through the entire experience. He not only looked it over extensively, but he took the time to talk to her in depth about the Subaru model and some of the things to look out for as she searched for the perfect vehicle. He could’ve easily and justifiably turned her away not only because they were busy, but also because he didn’t stand to gain much from her visit. I am so grateful and appreciative that there are still people out there with such good work ethic and kind hearts. Thank you Michael! Your service and integrity do not go on noticed. NTB should be very proud to have you as a representative of their company!

I didnt have an appointment but they were able to take care of my flat tire

Flat tire on interstate two hours from home. Changed it and looked for repair shop. Called this NTB and Valerie said come on by. When I got there, Michael came out to meet me, quickly fixed, mounted back on car and I was on my way within 15 minutes. Outstanding Customer Service!! Wished I lived closer so I could give them more business.

The men and women was very nice there and very helpful they explained everything to me thoroughly and got me the best prices and the best stuff. They did a alignment and two new tires for me and everything is perfect. And in a timely manner I recommend them for sure!

Best place in town for anything mechanical

Quality of the work and honesty. That is what you get from NTB Asheville at tunnel road. You might think that these two qualities should be a given for a company to survive in a competitive market but unfortunately it is not. I took my Audi Q5 for an alignment to another company and wanted to charge me $1,800 of unnecessary repairs. I probably know more about car repairs than the average person so I went somewhere else and took it to NTB. What a difference and a happy one. Aligned the car without any issues and in record time. I also asked the mechanic to check for any other issues and after an extensive check. Guess what. He found no issues. I would not hesitate to take it back to them for any service needed. I am a very happy customer.Thanks to all the folks at NTB Asheville at Tunnel road.

Valerie and her team are simply the best.

Valerie too care of my situation wit the upmost professionalism and all at a fair rate for the work that was done! Four stars is not enough.

Valerie And Mike are awesome! They work with you and Mike ensures that things are right the first time service is done on your car. He takes the time to test drive the vehicle to explain to you any issues that may be wrong with your car. Valerie price match as much as possible with competitors.

This place does great work. Clean shop. I felt safe. Deals are good as well. Very friendly professional staff.

Valerie and the shop staff are the best! Always a pleasure to do business with them. Honest and top quality work everytime I bring my vehicles in for maintenance.

Really good very fast customer service.

My wife and I were in visiting from out of town and had an issue we needed addressed on a Friday. We came in without an appointment or calling ahead. Even though they had a full day booked and were a little short staffed, Michael got us in and personally handled our needs, getting the issue resolved for us in a very short time frame. This allowed us to continue with our travel plans for the weekend. Michael really put the customer experience ahead of everything else and it was quickly apparent that they could be trusted to be honest. Im so glad we chose to come here instead of somewhere else!

Very professional, clean, and friendly!! Valerie was incredibly polite and helpful, got my tire patched within an hour on Xmas eve. Couldnt be happier!!

Awesome experience, the manager Valerie took great care of all my needs, smooth and easy to say the least. Michael that worked on my car was excellent as well! Will definitely be returning in the future and recommending to friends.Edit: Went back a second time and received just as good of service, if not better, than the first visit. Hands down the best place to go if one needs brakes or tires. Will continue to return as long as the two mentioned above are employees. Thanks again guys!

Fantastic. Helped us out no questions asked when we needed some air in our tire! Great staff!

Many thanks and kudos to the sale woman that was assisting me. When a very unpleasant rude highly agitated man made a scary scene she told him she could help him but it would not be right then due to customers in front of him but would work him in. He stormed out causing more damage to his car. I told her thank you and was so glad he left. She asked me if I was ok and continued to help me. Not only do they have great customer service they take care of their customers!! And in this case my safety.

The store and garage were both exceptionally clean and sanitary, which of course is a big deal at this time in particular! All staff was friendly, helpful, and answered every question we had. The mechanics were informative and efficient, plus they have a couple great deals at the moment! All in all, it was a great experience and I will definitely be using them for all my vehicle needs in the future :)

Very slow service.. Had an appointment. Car was not taken back until 1 hour after appointment time. 2 hours and 15 minutes for an oil change!

Staff are always great and prices are good especially with the coupons.

We were out of town and had a screw in our tireThe lady that helped us was super nice and our tire was fixed in no time I highly recommend them awesome!!

What a great group of service people. Treat you like it’s their car they are fixing. They were very accommodating to my time schedule. Knowledgeable. Kept me informed along the way and did great work. Fair and clear pricing. I highly recommend this shop for all your car service. I had a bit of an emergency and they took care of me for sure.

Valerie (manager) and the crew did a great job fixing my car and getting is back on the road again. Great service.

Stopped in to get a valve stem replaced on a rim. No charge. I was blown away. Definitely recommend to anybody needing something done. Friendly staff. Not busy at all surprisingly. But soon as word gets out their business will be hoppin. So get in before theres a wait.

Stopped at the store to price out tires... the guys there were really awesome... not only did they have the tires that I had been wanting to put on my truck the price was lower than the other tire stores in town. They got in in and out really quick too!!

They are always courteous and Valerie stoves to give the best service at the best possible price available.

Had to stop on my road trip for an alignment, they were helpful, knowledgable, and very kind 😁 also let my dog hang out and gave her treats which she hid for your pup to find

I want to thank Gram G. who personally helped me find the tires, and battery I needed as efficiently, and as cost effective a price as manageable. As my vehicle has on odd size tire, he had the whole set just a day later. It is great to have people who you can trust. Thanks Team.

Valerie was very professional and helpful. I was able to get in and out quickly without even having an appointment. Great customer service, I will definitely be back!

My first time there and the experience was wonderful! Martin worked with me and was honest, timely, and kind. What I needed done got done and they checked the rest of my vehicle per my request as well! It was appreciated, I’ll definitely be returning to routine care.

My husband and I were staying at Pisgah Inn this past weekend and ran into an issue with our tire valve. We had to drive 45 + minutes to find a repair shop. Every place that we went to was with closed or was booked because they only had 1 person working. We ran into NTB and prayed they could help us! They had multiple people working in the garage and were able to get the valve fixed and ready to go within 20-30 minutes! They were so sweet and kind. They handed us the key and wished us a great rest of our trip. They didn’t charge us a dime! I highly recommend NTB, and if we are ever in the area again and have car trouble, they will be the first place we go!

The level of care and customer service here at NTB on Tunnel Road is truly spectacular. I feel so taken care of every time. The mechanics do excellent work and help you really understand what is going on with your vehicle. Y’all are great, thank you!

The new store is clean and shiny! The staff is friendly, informed and helpful! The manager, Valerie, is friendly, professional, courteous and well-educated in automotive service! Thank you and will be recommending others there.

My wife was traveling from Wilkes County to Nashville with a van load of kids this morning, when she realize the new tires we had put on yesterday in Wilkes were showing low tire pressure. She happened to pop into this store to see what this issue was since I was as home this weekend. The staff diagnosed the problem and fixed it at no cost to us. Being 2 hours away and not being able to help is a miserable feeling, but knowing that there are folks out there like the staff at NTB gives me a little more peace of mind when my family travels without me. I can’t thank Graham and the staff enough for their help in keeping my family safe and getting them back on the road. Well done folks, I can’t tell you how appreciative I am.

Michael R. is one of the reasons I will continue to return to NTB on Tunnel Rd in Asheville, NC. Mike is awesome! He has integrity and is honest! Valerie, the manager, is also great! They have found a loyal customer!

Awesome service. Fast work. Left a 20 dollar tip. Couldnt be happier

My experience with the Tunnel Road NTB was very good. The service was fast and the store manager Valerie was very friendly. I will be a returning customer.

Excellent customer service. They even stayed late on Halloween to change my tire so I could drive home I live in the country. I love this place.

Best experience at a car shop in Asheville for me. Very knowledge of tire, battery, oil change, etc. Also amazing customer service with friendly staff!

Fast service, friendly people! I’m new to NTB and will return for further repairs!

After three stops to get a tire patch, they were the only shop that was available to get me in and out - no overnight wait! They also ordered a missing fluid cap I had trouble getting myself and it was delivered to the shop with the quickness.Manager Valerie was very friendly and helpful.

I just had new tires put on my car at NTB on Tunnel Road. Great people! Customer service was excellent, the bill was less than expected and they got me right in. I originally stopped there when I needed a tire plugged and met Chris Dillon who was very knowledgeable about the services and tires and took the time to estimate several new tire options for me. Today Valerie Evans, Store Manager, helped me with my tires, and did estimates for other services such as oil changes. I also found out NTB also does car repair work so Ill be back for estimates on suspension work for my Jeep. Very nice folks. I left this establishment feeling taken care of and I will return to have other work done.

Quick service. Great customer service!

Brand new facility! Awesome staff and great technicians. Valerie and her staff are always helpful when your in need of anything for your vehicle. This is my go to place.

Very clean shop. Helpful staff. All mechanics very knowledgeable and quick.

They didnt charge my mom to patch her tire because of computer issues. That was really nice of them.

Great customer service! Beyond anything else in Asheville! Great crew! HIGHLY recommended!

The people are supremely nice, They take the time to answer your questions. Service was wonderful!

The best customer service Representatives ever. Best price ever for everything.

I was in Asheville on my guest day of vacation when I smelled something burning in my car. Took it to this NTB, and they mechanics found that there was a problem that should have been taken care of during the brake service I had done at a shop near home a month earlier. Valerie, the manager of this NTB, offered to fix the problem for free, explained everything clearly, and was really patient with me (I was in a terrible mood since the original mechanic tried not avoid taking responsibility.) I insisted on paying anyway, and she only accepted partial payment — assuring me that the mechanics would be paid as usual — just so I’d feel taken care of. If I lived in Asheville, I’d come here for all of my car maintenance and repairs!

They stay in business primarily by preying on tourists. Most folks who have lived here a while have figured that out.

Fast, friendly service in an incredibly convenient location

Great service and you can’t beat the oil change deal! I’ll be back.

Really Great Service & Great People That Work There

So accommodating of individual needs and really nice staff

Very friendly and informative.

Thank you, great people and service. See you next time.

Very friendly and super professional!

New location. So shiny and clean!

Awesome. Fast courteous knowledgeable service

Quick and friendly :)

All Very professionalDid what promised and more.👍Thank you Miss Evens 🌞

Love the service here!!!!

Great service