Nice people to deal with!! I was just in town for a short time and needed service B And this dealership took care of my needs. I usually have all my work done in Alpharetta,Ga. So Im grateful for the service in Asheville. The wash job and vacuum left a lot to be desired. That is not a complaint just constructive criticism so they can improve the service.

I was in town from Texas experiencing an over heating transmission trying to make it through the mountains on vacation. In great desperation to limp my Mercedes home I called and spoke with Darrell Inman who has such an amazing relationship with his team that despite being 2 men short and a full booking was able to work me in for a transmission service. Thanks to his efforts I was able to limp home. Absolutely top notch service! Tremendously appreciate the efforts of this great team!

Darrell Enman makes it a pleasant experience to take your Mercedes for service to Fields Mercedes. He treats everyone respectfully with genuine concern for services completed in a timely and excellent manner. He is always professional and appreciative of your choosing Fields. He is a big asset to Fields Mercedes!!

Charles Thomas was the best! I purchased from out of state on my way back from vacation. Halfway home, I showed up in Nashville with a car packed to the brim to trade in. He was so communicative through it all and helpful (he even walked my dog while I was in with Taylor signing the loan…she is also wonderful). Can’t recommend the dealership enough!

I took my car in for service for the first time yesterday. Im glad Nate was assigned to me. He was polite, respectful and very helpful. Thanks, Nate for making it a great experience!

Service was performed as requested in a very timely manner. Darrel Inman was a very cordial and professional service agent. I appreciated his help with this service appointment.

Great service, awesome people. I enjoyed working with Gage, an excellent, informed salesman. Overall everything went very well, however my car was handed over to me with lower tire pressure on all four tires and no wiper fluid. It also took quite about 4.5 hours to get everything done. Just some small details that were overlooked. Other than that - couldn’t be happier. Highly recommend working with these guys - especially with Gage.

Amazing place to buy your new ride! Charles was exceptionally good! He displayed great customer service, man of word! We drove all the way from raleigh to pick up the SUV and he had everything ready and prepared for us. I would recommend this dealership to everyone! All the members in the team were really friendly to work with.Thanks again Charles! It was a pleasure to deal with you.

I purchased my 2013 Mercedes Benz C-250 from Mercedes Benz of Asheville. The buying experience there was so easy, without any undue pressure. My salesman, the Sales Manager and Finance Manager were all wonderful. I left there as a happy first time Mercedes Benz owner.Unfortunately, as luck would have it, I had a major breakdown and had to have it towed to the dealership. Being 200 miles from the dealership was stressful, but Darrell, the Service Manager and Jeremy, the Sales Manager, made this situation so much easier. My car is ready for pickup and will soon be back in my driveway. Thank you, Darrell and Jeremy, for your kindness and courteous service.Samuel BunchCross Hill, SC, 29332

Service was great and really helped me. Very nice to me and explained everything very well to me about what was going on with my car. It’s a great place to have your vehicle worked on. The man at the desk that went over everything with me was very professional

Darrell in service was great to work with! Got me in and out fast at my service appt.The folks here are really nice to work with.

Darrell’s was so helpful when my GLE350 was brought in for a service…. He kept us apprised of the work beyond done iin our car. We are very happy with the service department.

Today was the best sales experience of my life. All of the staff there are wonderful and friendly. Shout out to Raphiel G. for making it a fun experience! I’ll always go back here for my cars in the future!

Took my S class in for yearly oil change. Love this place they only do what you need!!! No BS

Always have a pleasant but professional experience with Nate at Mercedes Benz of Asheville. He lets me know exactly what is being done and why.

Went in for service on my vehicle and Nathan was my service advisor. He was very knowledgeable in his field and personable. He informed me on what areas of my car needed to be fixed. I appreciated him keeping me updated on what and how much longer the service tech would be. I highly recommend him for any of your service needs!

I was leaving Waynesville to head back home to Florida, a 7-9 hour drive. My battery showed issues as soon as I got on the road. Called Mercedes is Asheville and Darrell told me to come on in. They had a battery for me and I was back on the road in about 1-1/2 hours. And they didnt GOUGE me on the price! They even washed and vacuumed my car! Very nice people! If I lived in the area I would be using this local Mercedes! Thanks Darrell!

This is the most honest and caring dealership I’ve ever encountered. It is worth waiting months to get your dream car here versus anywhere else, that’s what I did. I let Greg know what I wanted and after a few weeks he emailed me with my dream car and I bought it that day. They were MORE than reasonable about the price. On top of that- Greg picked up my car because five days later a check engine light came on, they loaned me a newer Mercedes and fixed the issue with NO charge as well as cleaned it for free because they knew I had just bought it. Even though they didn’t have to, even though they could’ve given me the “it’s a used car, your insurance doesn’t cover that” they are a better dealership than that. Honestly thank you Greg, Nathan, the finance department as well as the mechanics because you all are GOOD people and GREAT at what you do.

Excellent service!!! I really appreciate all your hard work!!! Thank you so much!!

Took my 2018 GLA in to Mercedes Benz of Asheville recently for Service A. I feel so blessed to have a great Dealership and a wonderful advisor, Darrell that I can trust and I feel he has my best interest at heart as he services my vehicle.I don’t have a good business relationship with Mercedes Benz of Asheville and Darrell, I have a friendship!Thank you!

Mercedes Benz of Asheville Service Dept finds all who work there knowledgeable, professional, helpful, and efficient- Darrell and Nate are outstanding to deal with, for regular service work or help with any issue that needs immediate attention - It is comforting to have gentlemen of this stature and knowledge to be on you car care team

The overall experience with this dealership was excellent. They are very professional and friendly. I didn’t feel any typical “ push to buy” things and the entire team worked later in the afternoon, right before labor day weekend, to complete the sale.

Went in for service, came out with a new car. We werent really planning on buying but the convertible was calling. Besides a beautiful car we had a great salesman in Charles Thomas. He was patient, helpful and very accommodating. Not pushy at all and went out of his way to take care of us.The service department, and especially Darryl is always helpf.

Awesome Dealership! I worked with Casey and he was more than willing to go the extra mile! I highly recommend if you buy from a Mercedes dealership this is where you want to go!

We love this dealership! This is the second car we have purchased and just love everyone. Curt Brown and Kelly Rock were so amazing. They really go above and beyond. They were so great at understanding what we wanted in a car and in price. I really had always dreamed of owning a Mercedes and they made it a reality. And the best part, there was never a feeling of pressure and it was awesome to make a big decision like this feeling relaxed and excited. Their whole team is really amazing.

I had another great experience with Mercedes of Asheville getting the annual maintenance service for my car. Nate Caldwell and his Team are the best!

Fantastic commitment to the customer experience. They go above and beyond. Nathan C was fantastic!

Very pleased with the prompt and professional service on my vehicle. Especially appreciate the courteous attitude of Mr. Darrell Inman.

Skyland has been taking care of my cars many years. Nathan is always courteous and professional with his work. I am very satisfied with outcome.

Nate is always nice an polite and very knowledgeable of the cars. The place was nice and clean, which is a great thing in this time of Covid. If you need anything answered about your Benz, call or come see my man Nate!

I had the best experience at Mercedes Benz Asheville. Raphiel Rodriguez was a wonderful sales person to work with. This was my first Benz purchase and Raphiel was knowledgeable and not pushy through the buying process. Thank you Raphiel for a great experience!

I was treated very nice that it didnt take any time for them to get my car into service they kept me informed of what was going on with my car and although it was a little longer than I expect as far as the time but I realized that it was busy there today great experience

This dealership service department works hard to provide quality service while listening to the needs of their customers. Well done!

Great experience. We got in and out quickly Austin did a nice job. Would definitely drive from Greenville to buy a car from these guys.

I just bought a used truck from this dealership and was really impressed with the service and sales staff. Kelly Rock and Curt Brown both went out of their way to make it a painless process. They even let me take the truck home for a few days so I could get a better sense for how the vehicle would fit into my day to day life. They were helpful without ever putting any pressure on me to make a decision.

Nathan was courteous, helpful and delivered my car from a major servicing faster than expected.

Truly a wonderful team and experience. Brian Bell could nit have been more attentive or helpful. Would highly recommend him as well as all his co-workers, who also assisted me. Jeremy, Greg, Tony Austin and Darrell in service. Thx guys. You are awesome!

Great experience. Darrell always get me in and out he does an amazing job and the customer service is great it’s worth the drive from Greenville to get my car serviced.

Got a good deal but Raphiel could have spent more time on talking through the car details and specs.. going over what numbers look like with different options etc.Also, when I spoke about mileage on car got two different answers from 2 different people.

Darrell set up my appointment is a time that was really convenient to me and he also set it up very quickly. They provided me with a loaner since my car was going to be there over night. Everybody was very friendly. I would definitely recommend this dealership.

Very friendly and easy to work with. I would definitely buy from them again.

Nice people very slow at getting car back. 12 weeks to fix a coolant leak and electric problem.

Mercedes Benz of Asheville did an excellent job on my vehicle. Special thanks to Darrell in the service department for great customer service!

Terrible service department and unethical management. I took my Mercedes to this dealership to get a diagnostic check for a reading that I was getting after they had done some work on my car. They did not take my car into the bay of the shop and came back and told me that the reading I was getting was because of a bad part. I took it to another Mercedes dealership for the same diagnostic test and was told that the coding was set wrong when the work was done on the car. Fields never accepted responsibility for their error yet blamed the other dealership for the work they did to correct the code. They were getting ready to charge me over $1400 for a part that I didnt need that the other dealership charged me $400 to correct. They never should be trusted.

Raphiel was a great salesman and worked with us on all of our questions and concerns. The finance team was great as well and very patient with us. Raphiel had the paperwork ready and never pressured us into buying the car. He was very honest with us on the cars history and was open about everything. He made the car buying experience fun and laid back. We would go to him again for another car!! I’m so happy with my Mercedes GLA 250! Thanks Raphiel!

The service department at Mercedes Of Asheville does an excellent job; especially Darrell, who is always welcome in and accommodating!

Nate is wonderful! He kept me informed and he is very knowledgeable. Thank you, Nate!

Darrell is great and always very helpful. Appreciate the team there in Mercedes service.

Excellent Service, Attention to Detail, Courteous, Fast Turn Around.All the extras were attended to.

Part needed replaced. Serviced that day and didnt have to return. Awesome!!

The service here is excellent. Brian Ball and Kurt Brown handled my sale and I cannot recommend them strongly enough. Gentlemen. The both of em. Austin Mitchell took my hand and walked me through the financing process like an absolute boss. All in all, it was a no fuss, no muss type deal. Painless. Thanks all around.

Excellent and accommodating service! Brian Ball, Kurt Brown, and Austin Mitchell all helped us through the buying and financing process skillfully and patiently. They all stayed late (way past closing) to help us as our purchase had some complications. They also let us keep the car there for a few days until we could come collect it. If youre looking for a car give them a try, theyre honest, straightforward, and friendly.

Nate Caldwell, Kyte & the whole service is incredible!! We have been working with them for years and every experience is awesome!!!Thank you!!!!!Mark & Bobby

Knowledgeable service managers who grout of their way to explain forthcoming service complimented be capable technicians wh get your car done in the time promised,

Darrell at Fields Mercedes was very accommodating to me for a tire problem. I did not have an appointment but he made sure I was back on the road in no time. Thanks Darrell

Our experience with purchasing a car from Mercedes of Asheville was awesome! The staff gave us their undivided time and attention and made sure we felt comfortable from beginning to end. We were able to take our time and compare different vehicles to find our perfect fit. The staff was fair, considerate, and very knowledgeable. We were happy to do business with them.

Nate Caldwell, Quinton, the lady in charge of loaners, and the technicians who serviced my vehicle deserve a boatload of kudos. I foolishly thought the service department in Asheville couldnt compare to the 2 in Birmingham, Alabama - I was wrong. Nate made the entire process (basically) painless and I left feeling confident I will not dread future visits. Thank you to the entire team and applause for wearing masks...this customer is very appreciative.

The loaner is an excellent touch. Very quick service> Daryl is awesome! He always explains in detail what is planned, how it went, and any advice on moving forward.

They all worked to get me in the car I wanted!

They called around to find a replacement tire for my Mercedes. Great service!!!

Took the car in for a recall on the drivers side airbag...we had called to set it up and dropped the car the night before for a 1:30 appt.We called to check on the progress at 4:15 and were told that the car was not brought in...okay, maybe some miscommunication.We were told that the car would be ready the next day...WE called them AGAIN the afternoon that the car was to be ready...only to be told that they did not have the part to repair the car, it was being ordered and the car would be fixed the next day...We again called them to check on progress and were told that the part had not come in the morning delivery but should be in the noon delivery...we asked if they would please call and let us know...at 4:30 again we called them only to find out that the part still had not come in.We have not been offered a loaner and we have had to make every call.We are picking the car up and taking it to another dealership where we may actually be able to get this recall resolved! NOT A HAPPY CUSTOMER AT ALL...WOULD NOT RECOMMEND THE SERVICE DEPARTMENT TO ANYONE THAT REQUIRES THE USE OF THEIR VEHICLE!

Very professional & accommodating personnel at this dealership service. SUV was serviced as scheduled. Really appreciate Darrell & Kyte offering the loaner vehicle.

Great service and very responsive to financial aspects of the purchase.

I trade cars quite often and have bought from many different dealerships. This was one of the best experiences of buying a car that I have had. The staff were extremely professional. Mr. Haire is very knowledgeable about his products. Everyone at the dealership was extremely helpful. There was no pressure to buy only information about the variables associated with my trade. I highly recommend Mercedes Benz of Asheville and I will definitely buy another car from this dealership. I give them my highest rating possible without reservation.

Brian Ball made the long distance transaction and fly in pick up very simple and efficient.

Shopping for a car is one of our least favorite things. However this dealership Mercedes-Benz of Asheville And Tony Sellers Made the experience pleasant and painless. They went above and beyond to make the process simple. We feel that we got a great deal and a good car. It was worth the 2 1/2 hour drive up from Georgia. I highly recommend this business

Nate did a great job taking care of me on my first visit to MB Asheville.

As always, Nate Caldwell went above and beyond to provide exceptional service!

I’m always treated with such respect. The staff is friendly & keeps you informed on any other services your car may need. I don’t mind taking my car for service!

While service is eventually good, it has twice taken return trips to get service completed and done properly. The staff is always very kind and loaner car has been offered.I do believe the fee charged for routine maintenance is considerably overpriced. I know that my recent fee was over 5x what I paid at another non-Mercedes auto service business for the same service. And for that service, I did not have to return because the service at the non- Mercedes auto service business was thoroughly and completely done.

Very impressed with Nate Caldwell and the entire service team!

The service is always fantastic.

Id give it a five except new service appointments are over 2 weeks out. Unacveptable when your AC quite in July or August.

Great service, professional and courteous and the shuttle driver, Mark, was also great.

Took my vehicle in for a Service A and the process was easy and efficient. They even washed my car. Thanks Nate!

In my quest for a new Mercedes GLA, I found the team at Fields and was beyond impressed with the efforts on behalf of Nathan from the sales team and Kurt in finance. They stayed passed closing to help me get the best deal on the car I was in love with and have since kept up with any questions I have had going forth with my purchase. Couldn’t ask for a better car buying experience! They made me feel right at home, weren’t pushy like some dealerships can be, and made the process as simple as one could hope for. 10/10 recommend them to everyone looking for a vehicle from a top notch dealership!

Nathan in service is very polite and efficient.

Nathan is very responsive and has been a pleasure to work with.

Hard to find the cars that are advertised. When you call, hard to contact someone. When you go, nothing is there. They dont have it, or it isnt in yet, or it never existed. Feel a little played even now owned by a new group. Guess you have to be in a certain income bracket or club. But overall, great cars if you can ever actually get around to buying it.

Brought my Benz in for a recall on passenger airbag; service shop was clean, socially distanced and prepared for my arrival. Work was accomplished in stated time frame and a clean, serviced car was ready for my pickup. Everyone was polite and helpful. First rate!

Service is outstanding along with attention to detail!

Service advisor is professional, friendly, knowledgeable, and accessible. I appreciate the consistency of service and response to my needs and concerns. Loaner vehicle provided made my service experience even better. Absolutely one of the finest car washes I have ever gotten!

Great sales experience at Fields Mercedes in Asheville, NC. We are previous Fields customers from Daytona Beach, Florida. The sales personnel at Mercedes were very helpful in our purchase of a 2020 GLE 350 4Matic at an excellent price. We truly appreciate the Fields Advantage.

Everyone was exceptionally friendly and professional and made us feel as we were their only customer. The follow up email with the invoice was delivered quickly and was accurate.

I recently purchased a used car here. The experience was great and I received the help I needed at every level from sales to management and finance. My salesman was Tyler Davis and he helped walk me through the entire process and answered every question I had. I would highly recommend purchasing from this dealership.

Great experience getting our daughter the vehicle she wanted. Thank you Tony Sellers for making it so easy! We really appreciate all your help! Both Tony and Kurt Brown were a pleasure to work with.

The staff was very prompt and professional. I live in Greenville, SC, and I must say, my experience was well worth the drive.

Nathan, one of the Service Managers, Has always been very helpful. He is prompt in returning my calls. He thoroughly explains the whys and wherefores of any work that must be done giving me options where possible. The car is always ready when he says it will be. On top of all that, he is simply a nice man.

Darrell was very precise and got me out of there expediently

Tony was the Sales Professional I worked with. I highly recommend him. He is very professional and very knowledgeable of all makes and models of cars. He is honest and is great to work with! Great sales experience with Tony at Mercedes Benz of Asheville!

Easy to make appointment and received reminder call a day ahead. Checking for service was easy. Work down quickly and professionally. Thanks for the Darrell!

I received excellent customer service from Nate (my Service Advisor) and the entire Service Department. I highly recommend.

EVEN LYING ON THEIR RESPONSE: I ASKED FOR RECORDING AND THEY REFUSE. Fact is Bait and switch sales department that lied about car being in an accident and service department that should not be allowed to represent Mercedes. Receptionist got sick of receiving my calls about my car being worse than it was when I brought it in because service rep was not calling me back. This wouldnt have been an issue if the service rep ever called me back...then the service manager stated he called me back and left me a voicemail and said he only makes one call when I asked him if he called more than once or tried emailing me after 3 weeks of waiting. Then after securing the fact I would come back after weather is better he specifically called me to accuse me of being combative with receptionist! She was the rude person the whole time! Never felt so personally attacked by a car dealership.MANY FAKE GOOD REVIEWS HERE BEWARE!

Nate, my service advisor, is always a pleasure to work with. This is my second Mercedes from Mercedes of Asheville and I couldnt be more pleased.

I brought the car in for a recall inspection. Everything went well, no problem with the moon roof seal, and I wasnt charged a penny.

Poor Service!! Only do what they can dig money from your pocket!!Got Sevice B there, and after they complete the service, ask for the service paper work, they didnt giving nothing! Tires werent rotated without any explaination!!The worst thing is after service, the waring pop up siad the coolant fluid low, and need to towed to other closest dealership, they push responsibitlity away from them saying there was a leakage found, but anyone would know even it has leakage on the hoses, the extension tank cap shouldnt pop up itself, it apprentely the humman error during the service. See photo, it was mid night when I arrive to my place, the coolant tank wasnt tight by the technician and spray the fluid eveywhere.SERVICE is VERY BAD!!!! Dont wanna take responsibility at all. The only thing I received is the payment reciet with around 450 USD. Shame.

I was in Asheville taking time with my brother who had to enter hospice. My tire was low and the Firestone wasnt able to fix it on Sunday due to locking lug nuts. I left my car at the dealership. I called Monday morning and was directed to Nate. He was just awesome! He helped me and was so kind and understanding. It turns out my wheels did not lock, so he made sure I didnt pay for new locks and a key. My front brakes were in need of replacement also. He made sure everything I needed to get home safely was done and ready for me on Monday. I was the very best of a difficult situation. I am very appreciative of his excellent service.

Dealer let me know in advance the time it would take to complete the service. Provided us with a new GLE loaner on short notice due to the lengthy service time. Check in was reasonably smooth. Checked in with an update and recommendations related to the service. Service was completed on time and our car was returned washed and clean.

The service department was both attentive and professional throughout the entire experience.

I spent days and days of searching for the car that I wanted, with no results, and arrived here yesterday in hopes of finding the ride that I wanted in my budget and ran into a sales rep by the name of Adam Rice! He’s my hero, and helped me get the exact car that I wanted and helped me out with the finances in order to drive off with my 2012 bmw 528i in phenomenal condition. If you’re looking for a car, this guy will hold your hand every step of the way!!!! Thank you!!!!!!!!