Im very happy with my experience with Andrew and his staff. I was expecting to have to replace my entire oil pan because of a faulty plug, but he was able to re-thread and repair it. That saved a lot in parts and labor. It seemed like they really wanted what was best for the customer and their car.

Great service, really pleasant fellow who came to deal with tire trouble. Got me back on the road which I truly appreciate.

The service guys are always very helpful, clear about what is needed and what has been done. They seem honest about what can wait snd what needs to be addressed now. They give me the info I need to be able to make a good decision on what services to follow through with. They also keep good records of what’s been done and what is needed down the road so I don’t miss important upkeep on my vehicle.

Slid into a ditch and couldnt get out. Called my insurance company - I was on the phone for 25 minutes. Hung up and called AAA. They sent service out right away. Hatton Towing did a great job and I was safe and home in 15 minutes.

Overall great work! Place was clean and comfortable, people were clear and good natured, service went well. Will definitely use them again. Only small thing was that when I initially walked in they asked me what service I was there for, when it was in the appointment I made online. Very small wrinkle, not a biggie.

I take my car regularly for oil changes and the service is always good. I recently had a very positive experience that upped my loyalty even more. My oil light came on so I went by to see if it was possible to get the oil changed as I needed to take my grandchildren home the next day. They were fully booked but after I explained the situation and asked if they could top off the oil and then I would come back when an appt was available, the manager said I will work you in because the safest thing is to change the oil. So he did. I waited in the waiting room with my 3 little grandchildren. Thankfully the oil change did not take too long.

Excellent customer service and value. I really like having all of the AAA services in one spot. I can get my oil changed, tires rotated, update my homeowners/auto insurance (highly recommend using David at this location for insurance coverage, really nice guy), and get some travel ideas/resources in one stop.

State Inspection. They are always quick and nice but this time was the BEST! VERY quick and so polite and engaging. Even turned my truck around facing out so all I had to do was pull right out. The BEST!!!

Since I have an older car, I use this Center already for three years. The frontstaff as well as the mechanics are very helpful, honest and always give good advise. I would recommend them anytime. Also some of my friends use them and never had any complaints.

I recently had an emergency while vacationing in Asheville and visited the AAA store. I was blown away by the genuine care, professionalism and immediate action taken by the staff. Brian was amazing and they helped us in under 45 minutes. They could tell we were worried and kept us updated the entire time. I can’t recommend this location and their top-notch customer service enough!!!

I live in Charlotte. I was visiting my daughter in Asheville. Twenty minutes away from Asheville, my tire light came on. Im a AAA member, so as soon as I arrived in Asheville, I stopped at this AAA location.Andrew was so helpful! He checked all of my tires & filled them correctly with air. He was very professional, friendly and SO kind to help me. I was traveling alone & had to make the drive back to Charlotte that evening.Thankful for his help!!! Because of his service, my daughter will use this location for her car maintenance/service in the future. I can’t thank Andrew enough!! I drove back to Charlotte that evening, stress free and safe! Thanks again Andrew!!!

Efficient service, detailed inspection report which I deeply appreciate. Always courteous interaction with customers.

If I could give them 10 starts I would. These guys are very competent and offer outstanding customer service. Just ask for Big G when you go in. My engine light came on at the onset of our 10 day vacation. Ran very rough. Was able to get the car to this this service center the next afternoon. First thing next morning, received call with estimate. It was fixed and ready for pickup within 3 hours. And we were back in vacation mode in just a matter of hours. Thanks Big G & AAA team at 178 Merriman Ashville, NC.

Nice people great place even bought out a bowl of water for my service dog

The service was great all of the employees were incredibly friendly and helpful. My car died on me and I had it towed here. They immediately got to work inspecting the problem. Unfortunately the damage to my car couldnt be fixed but they didnt charge me for anything but a diagnostic. They showed great integrity and honesty by letting me know they couldnt fix it and not attempting repairs just to charge me. I really appreciated the great service and will definitely be using their services again should I need any work done on my car!

Decided to tour home state of NC. Went to Hendersonville office, then Asheville office for expert road trip advice. No one knows NC places to visit. Must be there to sell tours and cruises and to print Triptiks from computer. Wasted trip. Question why I belong.

The young man who came to help retrieve my keys was prompt, courteous and very personable. 5 stars all the way!

Brian was excellent. We were traveling from Fayetteville NC to Asheville and our check engine light came on. Brian took care of us and was extremely professional. He did a great job at communicating with us the issues and ensured all of our membership perks were taken advantaged of.

Went in for passport photos. We were greeted promptly and courteously and had our pics in just a couple minutes. Best of all, for plus and premium members, they were free.

I absolutely love this place!! The employees are all so nice, responsive, and talented. They take their work serious and have gone above and beyond to take care of me and my car. I am so happy I switched to their car care center.

The people were great to work with, nice and professional. The work they did on my car was great. I wish I could remember who I dealt with because he did such a great job taking care of me.

Professional and trustworthy. Appreciate their customers. Not pushy on premature repairs that need to be made in future.

Very nice Staff. Efficient.

Awesome Customer Service with the Travel Agent Erin Bonar.

We were traveling from Savannah, GA, to Cincinnati. Water pump blew out on a Friday night at 10 pm. We were towed to AAA, and were back the road at 4:30 pm on Saturday. Thanks again!

3 tier pricing...for an oil change??!?Moderately high through outrageous pricing options. Wont be returning there for AN OIL CHANGE.

Closed on Sunday so if u break down u r out of luck. Where the car care place Is no food or hotel. Make sure u dont need a transmission either they will try to say thats it.

Recently got my dodge journey fixed and I believe it was Brian who helped me through the process. He was great and informative and all the staff were helpful. Rate was good for what we needed. My go to car repair place.

Changed to four stars due to follow up customer service being excellent even though my vehicle was not fixable by normal diagnostic standard..

The agents here were so fast and helpful!

Grahm was fantastic! Very informative and friendly, and he kept me in the loop through the whole process. 10/10 would go there again.

Everyone was very professional. I was out in right around an hours time. My A/C is blowing cold, and thats a good thing!

Our thanks to Randy Vera (manager) Ronnie, Buckner, and to everyone in the department that have provided us with excellent service. I believe that your company appreciates each one of you for your commitment & devotion. Everyone is so friendly & courteous thx to all. We’re from another state when our van broke down on 8/26/20. We’re so grateful for all accommodations provided. Van runs smooth, drove back to Fl with ease.

Excellent service, always honest.

They went above and beyond to get my family and I back on the road in a timely manner

Very upset with AAA ASHEVILLE located on 178 merrimon ave asheville, nc. i called yesterday at a little past 8 am. i wanted them to change my oil and put a new set of plugs and ignition coils on. i wanted to see how much they would charge to do that for me. its nearly 1 pm today and still no return phone call with an answer. tell me how thats real and true customer service.

The only criticism Is that I was not absolutely sure my car was wiped down inside after having been worked on. I think that would’ve been nice to know. Otherwise everything was great.

Unable to do what I needed to do, on line said to go to nearest aaa . Unfortunately thats 50 miles away

Super friendly staff and quick service! I don’t know much about car repair but we are from out of town and they helped in a pinch. $685 with AAA member discount for alternator, belt, and labor. It was worth it to get my car taken care of quickly.

These guys are great. They know engines WAY more than I do, and I trust them to keep my cars working well.

Normally, I love AAA services. Have been a member for many years. I made an appointment for inspection and tire rotation, and said I would be waiting there during the service. When I got there they said it would be 2 hr wait. I said ok just the inspection then. They said still 1.5 hours... Because they had a lot of other appointments. Hmmm. Service rep was outstanding however - professional and friendly.

Do not patronize corporate shops. It is a racket. I had a no start condition and paid over $600 to have an EGR valve replaced, which I felt like wasnt the issue but was busy and desperate. Broke down on the highway a week later. Took to the forums and turns out it was the ignition cylinder, a $50 fix. Also saw an elderly woman crying in the waiting room because of all the repairs they said she needed that she couldnt afford. Its really sickening the way these places operate in such a predatory fashion. I only keep a membership for in case I break down in the desert, but even then youll wait 8 eternities for a tow to get there.

Very helpful and friendly.

The only mechanic I trust. They care about my 1987 pickup like its their own. Stellar attitude plus reasonable prices (and fabulous warranties). I do miss their shuttle service but theyll get you a Lyft if you need one.

Courteous and fast service! Very pleased.

Brian and the other staff went over and above to help us make sure our car was fixed correctly and without unnecessary costs after we were given the run-around at a local dealership service center. We are very grateful for their service.

The work completed on my car was fine, and it was completed promptly. What I didnt like was seeing AAA employees walking around with masks below their noses, or masks completely off.

The service is great and the waiting room and ladies room are clean. Randy and Tommy in service are excellent and Renee the porter is wonderful. I am a woman of a certain age and to be able to get a ride to and from a woman to my home and back to AAA is very comforting with no worries. Prices however have gotten quite high and that is a true concern.

First of all I just want to say that I have been a triple AAA member for years, and its not ok to be treated this way. I had to get automotive work done. And after they added all this BS fees, of services that I didnt really need, I made them take these things off! They will upcharge you, and then try to Gaslight you when you get the bill. Secondly, I told them that I only had a certain time I could fill out an application, to receive a Triple AAA card. It was understood. when I went inside after work to fill out an application, And none of their equipment for filling out an application, for a card were working!! None of them! They were not prepared at all. I sat there for nearly 30 minutes patiently as the lady ran around I can find a way to fill out my application. it dragged on and on, and when they couldnt fill out my application, they told me to come back the next day period at some point they pulled it up, and had even more trouble period after this my car was basically held hostage, even though it wasnt my fault and they were the ones having technical difficulties. The store basically closed around me, and when I walked out to try to calm down because things had escalated, I was locked out of the building. The lack of professionalism and customer service was absolutely appalling, and I will never deal with this AAA again. They were very rude and unprofessional! And when I spoke to the manager, I was basically told that I shouldnt have gotten service done if I couldnt pay for it. He was so rude and condescending on the phone. this needs to be reported, because Ive been a member for years and nobody should be treated this way, because none of this was my fault. They did absolutely NOTHING to recompense the situation, or try to satisfy the customer! Just awful. And unprofessional!

Needed to get my car inspected out of state and they made it happen very friendly as well. Good to do business with.

The friendliness and quality of service at the Asheville AAA Car Car Center is great. Scheduling is easy, service timely and the digital post service reports are amazing! Ive taken both of our cars here a few times now for different services. Highly recommend this location.

I went to pick my car up after having the brake lines replaced. I noticed immediately that there was damage to the front left fender. It was clearly fresh as there was both paint and a metal shaving hanging off from where it was damaged.When I showed one of their service members, the manager stuck his head out the door and yelled “it came in like that” and basically told me to get lost. I made him look at it and his response was “oh” (he didn’t know what I was talking about until he saw it). He was incredibly disrespectful and treated me like garbage until he realized that I was correct. The customer service team was very professional, except for the manager.I work in mechanical service and have never seen a “manager” behave so poorly to a customer.

I came into town from another state and my car died. Everyone was so nice and super helpful. My car was fixed in time for me to head home without using a day of work. I will definitely use their service when I move to Asheville in the near future.

Easy to find, get in and out and helpful and friendly staff

My visit to AAA Car Care was great. As soon as I arrived I was greeted by Renee and Randy Vera the manager. My car was taken right in and I received updates all through the process. I was checked out quickly and was soon on my way. I appreciate the fact that they did not recommend work that was not needed. I have been in the car business for many years and this is one company that can be trusted with your vehicle.

Editing review to 3 star until issues Is resolved.

Did a yearly car inspection. Everyone was wearing a mask, thorough and fast inspection. Very pleased!

Always have great experience here

Very friendly. Makes me want to work there.

Second time to have my car repaired here. The staff here is wonderful and service excellent. I took advantage of the Porter service and Renee was delightful and a very good driver. This Porter Service is one reason to come here and not not have to sit for hours waiting for the job to be finished.

AAA-Asheville has always been a good and reliable place to take my car, and Ive had many pleasant experiences. I would like to thank all of the hard working persons that have helped me with my car troubles in the past. I would especially like to thank Renee for making my day a lot brighter each time I able to see her smiling face. Car troubles are frustrating, but Renee is always helpful, kind, and keeps me laughing; and that goes a long way in a repair shop. She is a true asset to that company, and I hope that I will always be able to see her each time I have to have work done on my car.

Very knowledgeable and friendly staff

Made appointment for inspection and service was prompt and efficient. Staff(Bryan) very helpful and polite.

I am not sure what you are asking but the repair was done very well and below expected cost. The customer service was excellent!

Very helpful, had me going again very quickly.

Excellent service on a major mileage maintenance. Obtained a ride to and from my home while being serviced. Professional/friendly staff.

Marquisa from the I believe Asheville dispatch center was awesome it just needs to be said

Editing to 3 star until issues Is resolved

The price and value for an oil change here is much better than any other place I have found in the Asheville/Canton/Waynesville area. Now, I am a AAA member so I do get a discount, however even if you are not, the value is still great! Plus the employees are always welcoming and helpful (even during COVID-19 times). The first time I went, about 2 years ago, I did have to wait a very long time as they had a call out with on of their workers. However, they gave 10% off since I had to wait so long. Because of that I decided to give them another shot, and Im so glad I did! They definitely have made up for it, and typically it will take about 45min to an hour for an oil change, which is great! 10/10 recommend.

Thank you for towing us out of the muuuddd! And towing our tow truck out of the mud, second tow truck!

We had a battery replaced four months ago by a AAA tech that came to our car. The battery went bad and the AAA office checked and replaced the battery as well as went through a detailed diagnostic to eliminate other problems. Very happy and would use again!

Very professional and courteous. I definitely appreciate having a warranty on work completed since my vehicle has over 200 K miles on it. My only issue is charging $100 for a diagnostic if you have the work completed there. Should only be charged if you do not have the repair completed at the location to compensate for their time. Other than that pricing is fair.

My only issue with my service there was that the service technician did not listen to my actual problem, which was the battery, before they went ahead and completed the service. When They called me to tell me my vehicle was done, I asked them about the battery--and they hadnt replaced it. When they went back and checked it again, the battery was bad and they replaced it under warranty. But if they had listened to me in the 1st place it would have saved us both time and trouble.

The service was fast, the location convenient and the staff was friendly and professional. I recommend our local AAA service center.

They were prompt and courteous and did the test and information in a timely manner. They came with the results and proceeded with the work. The work was done and the they came and told me the vehicle was ready.explained all that was dome and advised of the warranty..they were great.

I loved who came out and helped me when no one else could or would. He was prompt, professional, and very concerned with my safety. What surprised me was the constant updates of where he was and arrived earlier than expected. Ive told everyone about this place and to make sure they all have AAA!

My little old car needed a tune up and I now live very close by. The service here is spectacular. Not something Ive ever said about any repair shop. Is it expensive? That depends on the car. Mine is older, needs a lot of care, and Nissan isnt making the parts anymore. I paid 500 for a diagnostic and to get a hard to find wheel bearing and put it on but these folks did a fine job in less than 24 hours AND drove me home AND picked me back up!!Now its smooth as silk and there is a good warranty on the work. I didnt have to wait and no need for Uber or help of any kind. So worth it. FIVE STARS

Great place. Friendly staff and good prices. Plenty of places to walk to while you wait. Much better than Snappy Lube..

Friendly, professional, and timely.

I have used AAA many times in the past, never again. I had an appointment at 10:15 for an oil change. I dropped the car off at 9:45. When I returned at 1 pm the car had not even had the service started. I simply then drove to jiffy lube, had the service taken care of in twenty minutes. What is the point of having a reservation, if they cant get an oil change done in three hours.

Absolute horrible company. I specifically told them I was signing up because I needed my car towed to me from out of state, and I was told it would be no problem. I was given specific instructions on how to make this happen and everything. I just had to wait a certain number of days for my membership to kick in and then call roadside. I would get the first 200 miles free and pay for the remainder out of pocket. No problem... HOGWASH! After a bunch of money and time wasted, I was told it was all a LIE. I cannot STAND liars. Whatever happened to the integrity of a company? There is NO such thing as customer service or a company that will stand behind the word of one of its representatives (OF said company) anymore. Absolute garbage. Google really has to allow a ZERO stars option cause that would definitely apply here. If you appreciate loyalty, honesty, and integrity from the companies you do business with, you should certainly keep looking cause you definitely won’t find it with these people. 😡

Great service and friendly.staff.

AAA Asheville is great! The facility is nice and the staff is wonderful. Bryan has always been super helpful and friendly. I would highly recommend them!

No question that this is the place for car repairs. The people are nice and professional. The place is clean and comfortable. I went this last time at the appointed time and was seen to right away. They found a minor problem and fixed it for free. Yes. Larger repairs in the past were done at a reasonable price.

Convenient location. Clean facility with courteous and professional staff. Excellent service each time I have used the car care center. Well pleased with the experience and will continue to use this facility in future.

In spite of your advertising about all your safety precautions, when I walked in, none of the service writers was wearing a mask. As masks are worn primarily to protect others, the lack of masks shows great disrespect for your customers and makes one wonder whether you are following any of the other safety precautions you advertise.

Couldnt even get through on the phone.

Let me start by saying if you join AAA for the travel benefits or discounts, I would think again. I have found those savings to be nominal or not at all. As far as the roadside assistance it is good, but read the fine print. Especially if you have a larger vehicle, truck or dually. However the car care center is great. They have a pleasant staff. Clean and neat facilities. Time efficient. I feel they go the extra step to check our vehicles. Pretty good price and value especially with the coupons we get all the time. Took my car to get oil change and they notified me that my brakes were near needing changing. (they were within a mm of needing change to save rotors. Verified by my husband) I was not surprised since my car has about 45000 miles on it with original brakes. Since we were leaving for vacation in a few days I went ahead and had them to change them. Only took about an additional hour. I have used their car care center for years and if not for that I would not have the membership.

I went here to get my international drivers permit. The woman that helped me, Im sorry I dont know her name, was very kind and helpful. Get all your travel needs met here! Thanks yall

Took my car there with a coolant leak they said they could not find a problemtook it back two weeks later when leak got worse they said i had a cracked head gasket & it would cost $4,500.00 to fix got second opinion & it was the heater core $ 12.00 to bypass $ 850.00 to fix. bypassed & and have no leaks & no fogging of windows been driving great for last three weeks with no problems.Called & told them and they want to pressure test again. I told them they pressure tested the first time & said there was no problem & at this point I dont trust you they said they understood.

Easy, easy from start to finish. Courteous, professional, competitive pricing, convenient location, AAA discounts.

The AAA Car Care in Atlanta was my go-to shop when I was living there, so I (apparently incorrectly) assumed I could trust this AAA Car Care. I took my car in for an oil change and to have it checked out because it wasnt driving well; its an older car so routine checks are just part of that. I paid over $400 for work I was told was essential and the oil change.The car drove fine for a while, and then started acting up again, including smoke coming from a reoccurring oil spill on the engine. I took the car back in and was quoted at $4,000 for various essential repairs (on top of the $400 I already paid), including new tires because mine were full of dry rot, a new sway bar because mine was supposedly shot, and a number of other issues. This car isnt worth $4000 in good condition, so I took my car elsewhere to get a second opinion.Thankfully, I found a much more honest shop at the recommendation of people on NextDoor. They told me that the oil was over a quart and a half overfilled (AAA had done the last oil change, only a few months prior), that none of the issues AAA had pointed out were legit, and that the problems came from two simple issues that they fixed for $400. They confirmed that the tires could be replaced soon but certainly werent full of dry rot and that there was absolutely nothing wrong with the sway bar. They very thoroughly checked out everything I had said AAA had claimed was an issue and even showed me how to see some of the things myself so I could confirm that they werent actually damaged.The car drives perfectly now, and I havent had any issues since. Clearly AAA botched the oil change they did for me, but now Im concerned that the $350 of other work was useless at best as well. I will never take a vehicle to this AAA again and caution anyone else against doing so either.

Very helpful staff here

Easy to get in, courtesy shuttle to work or home so youre not stranded. Also work with Synchrony bank for 0%APR finance if its too much to shell out at once. I had a leaky moon roof and heard other peoples horror stories of $1000 repairs so put off for the longest time. They cleaned out some hoses and found a hole and patched that for $50 and now my car doesnt leak on rainy days!

Promote, exact, and 100% professional. These guys are lightening-fast. Its hard to finish the drink before being called at the completion of the service.

I felt very uncomfortable with some of the service personnel not wearing their mask. They were engaging with each other in conversation, but their mask was around their neck.

I recently decided to try out the AAA for my service instead of the Subaru dealer. The difference in the level of customer service was massive! The AAA office called to confirm my appointment, was timely and thorough, and even offered to drive me home while my car was being serviced. The driver, (cant recall her name,) was extremely pleasant and accommodating and stressed how happy she would be to pick me up, ( I didnt need this.). My car was taken care of with reasonable prices and in a reasonable time period. This will now be my service dealer!

The service was timely and everyone I interacted with was super friendly. While I didnt have to utilize it, I also appreciate that theres a shuttle available if you cant hang out with your car while its worked on. I was very pleased with my first visit and will likely recommend them to anyone else!

Ive had my vehicle come into this shop twice, and it came back out working better than ever. The only reason it went in a second time was because of a problem that started from another shop, Mr. Tire on Patton ave. So do not go to that shop, bring your car here

I had some work done and had to leave it at the store. The porter Renae took me home and when ready came after me to get my car. She is a real asset and very pleasant positive person and .it is good to see people like her.good place to take your car .a member for many years.