Got here at 7:30 to instal a Ford performance part. It is 10:20 and I’m just now getting checked out. I have no problems with the people here, the issue is the time spent. I could have installed this part in under an hour, the only reason I didn’t is because the warranty will be extended if it installed at a dealership. Also they offer WiFi that doesn’t work. If you have any other choice Asheville Ford Lincoln...

Bummed with the service already and haven’t even been there...My husband has called and left two messages in hopes that someone in service would call us back. Nothing...I sent a message online requesting a call back...Just going to take our car elsewhere and not worry about working with this dealership anymore. Really really disappointed.

Tiffany is the BEST!! I had a good experience. They are very caring and they made my experience awesome.

Friendly staff, beautiful Lincolns!

We got a really good car here

Mediocre communication. Poor customer service. Definitely a stealership.

They always do a great job. Quick friendly service!

Love my mustang but am not inclined to bring my car here. Good luck getting anything done in a timely manner.

Very confusing. I knew my truck needed a heater core replacement. Called to specifically ask if my wat

Ive never really had a bad experience here as far as service goes. They have a shuttle service if you need to drop your car off, but it can be slow. I ended up taking an Uber last time because the shuttle was out about town. The Uber driver told me that other car service places in the area will pay for your Uber instead of having a shuttle, which sounds like a great idea. I hope the Ford place implements that so I dont have to wait around anymore.

Very honest and quick service

Great place friendly and very helpful

High pressure

No good

Long waiting period for an appointment and more damage to the vehicle because of it