Awesome experience. People there are incredibly friendly and willing to work with me to figure out the easiest way to get me back on the road. Mark Moeller is an amazing guy and does stupendously wonderful things for me. Absolute 20/10 give this man a raise super friendly and straight to the point! And it’s just down the street from my house! Favorite tire shop!!

Good service. I have taken several of our cars to this shop over the years, and never had any complaints. Their prices may not be the cheapest, but the service has been good, and the employees courteous. They have been able to take care of our cars just fine.

I stopped in because my van was running rough on the interstate. Mark was very helpful. He torqued my lugs properly and checked my tire pressure. I am from out of town and he wouldn’t have had to help me. Thanks and I appreciate it.

The most unprofessional retail experience in my entire life. The manager of the Ankeny store does not have the demeanor to represent a company in a leadership capacity. Dishonest, shifty and misogynistic. Take your hard earned dollars to another store/company. Spare yourself the frustration I had to endure.It was so bad, I filed an official complaint. I never have filed a complaint in my life before now.

Everyone is really helpful. Super nice. I go here strictly because of the staff. Im sure different deals can be found but I like how they explain things and tell me about deals.

Mark is awesome. Got us in-and-out quickly. Found ways to save us money on the repair. Thank you.

Avoid this location like the plague. The substandard work and unqualified management is not worth the pennies you might save doing business here.

Absolutely amazing!!!! Workers were awesome, very good experience, Thank You for being kind.

Quick service needed tires changed.Thank you great job👍

Customer service ppl were very nice and my car was done and repaired as promised.

My spouse went less than three months ago and had back tires and brakes put on at the Tires Plus in Ankeny. The back brakes broke in half on their way home last night and they lost all brakes and it has been in less than 3 months after getting them. When I called Tires Plus they gave me excuses and told me they couldnt look at for a week or more. To me it seems they dont want to stand up for the work they do on peoples vehicles. I will never get services there again. Their service and customer service are under par. I would not recommend them to anyone.

Just to let you all know, if you have a foreign car DO NOT! I REPEATE, DO NOT take your car to tires plus in ankeny! I had an alignment scheduled and they specifically said they could do my Audi and about an hour and a half after I dropped it off i got a phone call saying they couldnt do it, that they needed a special tool. Then they park my car so far into the curb my bumper pulled out when I was backing it up. I got my tires put on here and they did a great job but now Im more than un happy. I WONT be going here again! END OF STORY!

Are very courteous and expeditious in the results I was looking for. The service is so good I will come back in the future. That comes out of my mouth very rarely! Thank you Tires Plus!

If I could give a no stat rating I most definitely would. We set up an appointment for an oil change at 3pm at this establishment. When I arrive, I was told they did not have time to perform the service. This after the on-line appointment was set and confirmation received. The service advisor tried to set us up with an appointment the following day in the afternoon. If we wanted an appointment for the next day that would have been set up initially. The initial appointment was not honored, we were turned away, so we will take our business elsewhere.

They got me in even though they were about to close and even continued to service my car after closing. There was a mix up with the appointment times and they still took my car in. Amazing customer service. Would highly recommend.

Went in for brake issues and appointment went smoothly. Gave their opinion on a repair and didn’t try to sell anything I didn’t need, also good price on inspection. Front desk person was very nice and explained everything about brake repair and showed how it works.

Rod was a great help picking the right tires. Service was quick and I even get a rebate. Was all good.

Absolute 5 star rating!!!! I called on a busy Sunday to see if they could fit me in for a tire balance and they not only fit me in but had it done in 20 minutes!!! I believe Adam was the service advisor I worked with and I can’t say enough good about him! He got me in their system and back out the door very quickly. Also they had the best pricing that I could find! I will be back to tires plus in Ankeny!

I dont really know what to say about them, I had a flat tire, I went there, and they fixed it plus they give me good customer service, but on my way home to South Dakota, the same tire went flat at 2am, so they lie to me and they took my $48

Doesnt answer their phone when calling to schedule

The reason for five stars is that this is one of the few remaining honest tire stores with which Ive had the pleasure of interacting. Rather than selling a new tire they will fix your tire if its fixable and if they sell you a tire its at a fair price. Great people great attitude great store.

They did a great job and communicated well with me. I would highly recommend.

Quick friendly service. No issues ever at this location for me.

Service was great, front desk clerks friendly. I thought I may need brakes but after service they said my brakes were fine. Honest, affordable. I will go again for my next oil change.

I called last minute today (sunday) because our minivan tires were in pretty bad shape. They got me in right away and even stayed late to get our van done, I will be giving them more of my business. Thanks guys!!

Courteous service, good tire prices.

Had a great experience at the Ankeny Tires Plus. Had a trailer tire blow out on a Sunday, I needed it fixed quick and maaaaaaaaaaan did they!? Knocked it out faster than I thought was possible, and were friendly and helpful the whole way.

They cant lift 1/2 ton dually, but otherwise friendly staff who try to accommodate

Always treated well!

Went in after calling for tires a few days ago. Couldnt get them done today which is ok. Being brushed off is not ok. Acting as though they didnt want our business not ok. Went to competition.

Always use these guys for my cars and my kids cars. Very honest. They have saved me a fortune over what dealership recommended. They are fast, reliable...and HONEST

Went in for 4 tires which needed to be ordered. The store manager was great at giving me a fair quote. The location is clean with friendly staff. When the tire change was done they had no problems bringing it right back in for an alignment that my husband wanted last minute..will definitely come back.

Called ahead for 2 new rear tires. I was told they have them. I get there, sign the paper work. After 40 minutes, the manager comes back, states he accidentally put in for the front tire size, not the back. They dont have them in stock. He then tells me West Des Moines had them. He said he will go pick them up. It should take about an hour. So, I wait. After about 45 minutes, another person comes up and says those tires were too old to sell. After 2 hours of complete unprofessionalism, I get my car back. No new tires. This manager, had the nerve to say they have done everything possible. Um, no. No, you didnt. As I was leaving, he said thank you . I WILL NEVER GO BACK. I WILL TELL ALL OF MY FRIENDS AND FAMILY NOT TO GO.If I had done this at MY job? No way. Completely unprofessional and lacks even the semblance of communication skills.

Clean place. Called to have wheels taken off 1 truck and put on another. And those put on 1st truck. They were able to do it while we waited. Will definitely be going back. And price was reasonable.

First of all, the service from the receptionist lady was very lazy, slow and careless. Then I only needed two rear tires changed and it took 2 hours.

The service here was exceptional, as the person who helped me has great customer service skills. At first they did not have the tire I was hoping to purchase, but the gal who helped me called within an hour to say that they could get me what I wanted with minimal wait.The store also fulfilled my request to not have weights on the outside of the rim

The people here are so helpful. I had a slow leak in one tire for weeks and I kept going in to ask if they would check the air in my tire. They always put air in it EVEN THOUGH I DIDNT BUY THEM AT THEIR SHOP. They were so nice each time. I finally found a day to go get my tire fixed here and it cost less than I thought it should. I am very happy and will start buying all my tires here from now on.

Tires Plus Ankeny did a good job with my tires, which is the work they were contracted to do. They only get 4 stars, however, because they tried to up-sell me for other services which annoyed me. They called me and recommended several services strictly based on the mileage of my car; however, I indicated I had the appropriate servicing well within the recommended intervals. There was a sheet with my invoice indicating services were recommended and not authorized by the client; no notes about the fact that when I declined it was because the services were not due yet based on the recommended intervals.

Moved here in February and was very excited to have a tire shop right across the street from my apartment complex. I got a flat tire in March took it over I specifically told them that I wanted a patch and not a plug. The Front end person had the mechanic come out and he tried to explain that the plugs outlast the patches. I proceeded to tell him that I had requested they not plug and I disagreed with his opinion. Today I decided to give them another chance. I had a stripped stud on one of my wheels. I called them they could get it in that night. They called back and apologized and told me that the job was actually an hour and a half. I told him that makes sense because it looks like you have to replace the whole wheel hub assembly and I dont have my tools or another car to do it my self. I went into their shop talked with him about it again. When I went to pick up my car I found out that they had taken the wheel hub assembly off replaced only the 10 dollar stud and than chased the rest of the studs to clean up the threads than put the old hub assembly back on. 270 dollars? This location clearly needs to work on their communication skills with their customers. I wheel hub assembly brand new cost me 70-80Rockauto or 115 at Autozone for my 2011 Subaru Outback Sport. Based upon my interaction with the manager he clearly has no customer service skills nor does he have any knowledge of what his mechanics are actually using to repair the tires. Again I would not recommend that anyone go here.

Good service, fair price and dis not try to upsell anything to me. Were very apologetic about the time it took. They were very busy.

Was just at the Ankeny location and had a new serpentine belt, and AC compressor put on. Really fast service and reasonable priced. But as I was walking to my car I noticed a puddle of fluid underneath my car. Pop the hood an had some sort of fluid sprayed all over engine. Went to start an check engine light is on and car wont stay running. Went back inside and was treated very rude, asking me want are they supposed to do about it. So I inturn became rude an replied get the car running right with no check engine light on. They then ask if Id just like to take it ELSEWHERE!! No I dont want to take it ELSEWHERE, I paid to have it running right so get it running right!! Ill come back tomorrow. Makes me wonder why was I not told if something happened during the process of have the belt and compressor put on that caused the leak, and isnt it common practice for a mechanic to make you aware of any other issues with your vehicle before you leave the lot. I will never ever be going back there, and I will tell all my family and friends DO NOT GO TO ANKENY LOCATION TIRES PLUS. RUDE, AND LEFT ME FEELING LIKE I WAS BEING SCAMMED!! After spending $484 all I can say is WOW!!!

I have always brought my cars here for repairs that I cant do myself. They have always fixed things the right way the first time. They are very nice people. Prices are reasonable and they are ASE certified. I just recently had my car towed in I had an idea what was wrong with it but wanted them to take a look. Well it needed a motor just like I thought. The ordered the motor for me and swapped engines in 2 days. Car runs just like new. Never have any problems with this place. I would refer everyone here thats needs automotive work.

I’d avoid this location if you can help it. Went in for a simple tire rotation, drove my car home and parked it. Next day, put about 20 miles on it and started getting a horrible popping and rubbing sound from my front tires. Luckily I made it home and checked the torque, I’d be shocked if these wheels had any more then 50% of what the torque spec was supposed to be, a couple more miles and I doubt they would’ve stayed on the vehicle. 3/4 wheels were like this, the 4th was a little tighter but still not where it should be. Took almost 2 hours for a rotate as well when I had an appointment, realistically should’ve taken about 20-30 minutes. I won’t be going back, if they can’t even be trusted to tighten your wheels I can’t imagine what they would do on more serious work.

Leaving a review just because of the amazing customer service I received today! Tom went out of his way to help me. I am from out of town and had gotten a flat tire. He agreed to take a look at my car despite already being busy and helped me figure out my warranty to include the tire fix. Cant speak to their other services, but they can sure help a girl out in a pinch!

VERY disappointed. Bought tires through tire rack and had them installed here. Nothing but problems. Been in multiple times with leaks in the all the value stems. $117.11 once- $25.97 flat repair- $30. Another. This is in addition to the installation fees. Today called about getting in and was told the wouldnt even look at a slow leak in a tire for 1 1/2 hours. They will not be working on our vehicles again. Lost all faith in this franchise.UPDATE- I did get a call from a manager after posting a review. He was polite and offered to fix the problem. I declined as I already had the problem fixed down the street. In his defense - He explained part of the problem could actually be my Mazda 3 Sensors- and he offered to look at my car again. So even though I cannot recommend this business - as they are understaffed and cannot look at a problem for 1 1/2 hours - I can appreciate the attempt to fix the problem. Im changing my rating from a 1 to a 2.

2 new tires put on in 25 minutes on a Sunday Thanks!

Great service, every time

Extremely lovely place, was helped by a man named Cody. Super helpful and very polite! Place to go if you want ones that know what they are doing are quick about the work an treat you right!

They have always been super friendly and accommodating. They have worked on my struts, batteries, tires and basic oil changes. All have been completed in a timely and professional manner.

Fast, knowledgeable and friendly. Great service!

I was out of town and my tire popped. I called the store to see if they could squeeze me in to put my spare on for me, and they told me that they had a busy day and were unable to assist me because it was too close to the end of the day..there was still an hour left in the business day, and this is quite a simple task to do. Clearly, if you arent buying tires, your money isnt good and your problems arent worth their time. Very disappointed.

I set up an appointment three days prior for early morning service for an oil change,one tire and a possible alignment. After four hours of not hearing anything from them, I called to get an update on my car. I was told that there was a car in front of me and it would be going into the shop next. This is highly inconsiderate to the fact that I had an appointment and spent my entire day off waiting for my car. I will be damned if I spend money at a place that does not value me or my time . I should have listened to the other reviews and picked somewhere else, but Dre had great Customer service I thought I would give it a shot. Should have gone with my gut – dre was very apologetic and still had great customer service when I was upset, but I will spend my money elsewhere.

Needed to have the brakes bled after a busted line - fixed in an hour. Great work guys !

Friendly staff and fast service. My tire replacement was complete in about an hour which is what I was told when I arrived. Would recommend to anyone looking for tire replacement.

Called and wanted tires installed on four rims and said in Stock. I asked how late open, he replied 7:00. I get there and decided on a set of tires. He said he couldnt do tonight close in five minutes. I said only 6:25, only two cars in bay. Im spending my $800 dollars some place else!

Went there for an oil change twice and both times after I left. I started hearing weird noises so i had to come back for other repairs. Both repairs were $800 each! Never take your car there!

Always take my car here but had a different experience today... they tried to upsell me high-mileage oil when my car is only at 65k. Not cool.

The one in ankeny has rude workers. Go to the on on E14th by Euclid.

Made a last minute morning stop for a noisy belt. They got me right in & had the belt & tensioner (that was wondering & not holding tension) on hand. Got me right back on the road so I could get to my customers. Very professional & direct with costs & timeframe for the work. I appreciate the great attitude, even though it was a last minute repair that had to be rushed. Tom, Doug and the techs in the back did a great job!

Stopped here on our roadtrip after finding out our tire was leaking. Told us it would be 35-40mins but got it done and fixed in less than 30mins and we were back on the road! Really great service and great people!

Good service and prices

Made an appointment. Got in early. Everything was explained to me including all the options. Bought 4 tires and had them balanced and mounted and was out in an hour. Friendly service.

Great experience all the staff and mechanics are friendly and caring. Fast service and quality on top of that.

Store personnel great. Company not so.

Read this before coming here! My girlfriend and I went to buy new tires from the ankeny location. She drove her car, and i drove mine. Dropped off the car, the guy behind the counter had the wrong phone number. We corrected it, then went on our way to run a few errands. We came back an hour later, only the front tires were replaced. The guy from behind the counter said he couldnt get the back tires lug nuts off with an air impact and said that means the lug nut stud were bad and that it would be an extra $320 to fix it. He said he tried calling but got the wrong phone number even after we already corrected him. When I asked if they tried a breaker bar or 4-way on it, he said they dont use one, only air impacts (which is a lie, you need a breaker bar for semi tires). We told them to put her original tires back on the front and we will take our business elsewhere. Then the old mechanic listening to this entire conversation starts laughing and mocking us. After having enough of the bad service, up-saleing, and attitude from the employees we got the car and took it home. When we got there she said it drove horrible, come to find out that 3 of the lug nuts on the front left tire were loose, to the point where I could take then off by hand. The back tires they said they couldnt get off, came off easily for me so I took off the back tires and inspected the studs which were perfectly fine. Funny how the tires came off and all lug studs were fine but they needed an extra $320 to fix something that wasnt even broken. They could have killed her, since it was a 45 minute drive back to Newton and she only had 2 lugs tightened down. We called the manager and he gave us a typical runaround and didnt seem to care at all. Then we went to the Tires plus in Wes des moines where they replaced the tires with absolutely no problems....TLDR: Ankeny location is a joke, will try to tell you something is broken when its not to up-sale you. Scammers, liars, and management doesnt care, wont even apologize for an issue. Go to Wes Des Moines tires plus instead they did a perfect job

Friendly, fast, clean, no extra charges. Made a new friend in the waiting room, too.

Revising my comment on 1 issue after visit w them today. However, I fully stand by these comments. Have went there for yrs & had exceptional friendly service! Used to recommend to everyone! I now question their service ability & see diminished friendly service. Son had appt there to replace tires, get brake fluid flushed, etc. Despite appt, took 2 days. A few days later had practically no brakes at all which was very dangerous. Checked & he had extremely low brake fluid (there was no leak). We filled the brake fluid which resolved the issue.Called at 6:40 pm last wk to make a followup appt on something. Store open until 7 pm. Called repeatedly until 7 pm but phone just rang off the hook. I miss the old Tires Plus. Friendly service can go a long way for repeat business if a business truly values/wants it.

Took my truck there because I had a busted brake line. Kept it over night. Called the next day told me it was special fittings and they would have a hard time finding them. Called back they told me it would be almost $300 to replace a 2 foot brake line. I spent only 1 hour myself got a new brake line and got new fittings and got it bent to shape and new brake fluid and installed myself took less than an hour and fifteen minutes and was back on the road for $28 dollars. Price gouge much? Need new tires but will not get them from here for fear the will try to take me for those too.

Routine poor service and will not use in the future. Went in for a rotation and known slow seal leak, which was there from install of four new tires. The rotation was done, however, the slow leak was not fixed. The same day, I also brought in our other vehicle for a rotation and balance of the right front tire. The rotation was done and the unbalanced tire is now in the rear. The only job they seem to be able to handle is a rotation. A waste of my time and money.

Try to sell you things that do not need replaced.I needed new tires, cv axle, and valve cover gasketThese were all recently replaced and tires purchased 5 months prior.. dishonest location.

Honest and upfront place to bring your vehicle, highly recommend.

Gave me a discount that I wasnt expecting. Good service on time for a decent price; Im pretty happy.

Friendly staff very professional at a fair price

Helpful staff, just took longer than they quoted me.

Today I took my suv to car x since the front wheels were making noises... car x told me they needed to change both of the front wheel bearings... I told them tires plus changed one of the front ones about 2 years ago. I asked AND research how long they last...? I was told and read they last 50-70 thousand even over 100 thousands miles. The suv was our 3rd vehicle for about 18 months and has being our 2nd one for the last 12 months. Since tires plus changed the wheel bearing I only drove the car less than 20 thousand miles. I asked car x to see both of the wheel bearings they changed today and they both look the same which tells me either tires plus NEVER change it or put in a used one. I was charge $500-$600 and I was obviously lied or even worse robbed by tires plus. I have a credit card with tires plus and first thing in doing on Monday morning is canceling it. I am NEVER going back to tires plus and Im telling all of my relatives and friends my experience with tires plus.

This is the shadiest Tires Plus I have been in, and dont plan to return. A simple alignment service per my previous lifetime alignment purchase turned into 3 1/2 hours of wasted time. When the technicians finally got my car into a bay, they discovered a bent lower control arm, and stated the alignment wouldnt do any good with that bent arm. I agreed, and was curious how much it would be to replace it. I was quoted somewhere around $260 with parts, labor, and tax. Thank goodness for smart phones, as I discovered the part could be bought for $50 (+/-) at OReillys Auto Parts and other various parts vendors. When I asked if it was just a labor thing that drove the cost up, $160 of it was for the part... The explanation was due to quality assurances and lifetime guarantees and they only perform the best work with the best parts... I drive a Ford Focus. Not a Ferrari. My shop expenses for a part I can replace myself should not be that high. OReillys also lifetime guarantees most (if not all) of their parts.I appreciate them letting me know of the broken part on my car, however I would recommend taking your business elsewhere. That being said, I have had a neutral experience so far with the West Des Moines location and should have driven the few extra miles to see them again.

Vehicle: 01 Cadillac Deville ~160,000 MilesWent in because of heavy vibrations at higher speeds. Assumed only tire balancing, as well as one tire had a slow leak. Asked to balance all 4 tires, repair leak, and alignment. Found out that my outer tie rods were bad, very bad. This caused the tires to toe, and the inside of the tires wear on the ground - the non-treaded inside wall. They showed me the tire that was leaking and it was due to this wearing; you could easily see the wires inside the tire as it has worn down so much. The tires are less than 2 years old.That was just the beginning. They performed their standard check of the car and the results were not exciting. I new the car had issues but not to the level they told me. They said just to solve the problems they knew of immediately it would be over $3000. (not unreasonably considering the issues they pointed out). This is where the 5 stars comes from: The gentleman assisting me suggested I only do the balancing (as that would temporarily help with the vibrations) but I should weigh the pros and cons of getting a different car sooner. I was already planning on getting a new vehicle in 3 months, and he pointed out $3000+ could easily be better spent on new car payments as opposed to repairs. (current car value is $2000 in PERFECT condition)At the end of the day, I walked out the door paying ~$70, the vibrations fixed, worn tires moved to the back, and an extensive list of recommended repairs. The news sould have made anyone stressed, but I was relieved as the gentleman could have performed the services I asked and made more money, but instead decided to consider the customers needs first.I will certainly be bringing my new vehicles here.

Very friendly service. Fixed right the first time.

I set an appointment online at 10:00am, 6/3/16 for 11:00am 6/5/16 for a set of Firestone Firehawk Wide Oval AS quoted @ $77.00/tire + installation.When I arrived at the store, I was told that these tires were not in stock and had not been in stock for quite some time. Before I could get a word in, the rep tried to sell me a set of Firestone FR710 tires ($81.89/tire); an inferior tire for approximately the same price as the tires I had requested.There were 2 days of lead time for the store to give me a call and let me know that these tires were not available. Instead, I wasted a half hour driving to the store. By not alerting me that these tires were not in stock, they got me into the store, and tried to sell me on a more expensive AND different class product.Update 6/7: received a phone call and an apology from the regional manager. Very pleased with his candor and helpfulness. Was able to get the tires I wanted ordered through another of his stores.

Weve never had a positive experience with Tires Plus. It has happened 2-3 times now where they fix the problem, but I either am brining the car back a few days later saying its still not fixed (then spending more for a different part or they refer me to another specialist) OR (most recently) a couple weeks later having a major problem that needs fixing ($1500) that could have been prevented the first time. Both times it seems as though the problem they fixed may have not been the problem at all or that they didnt find the actual root cause of the issue.Though its easy and convenient (since they have late hours/are open on weekends), youll regret it in the end and probably spend more than getting it done the right way in the first place. Please take the advice, weve learned the hard way.

Very rude front desk person, will never go back to this location, unprofessional for sure

Great experience, knowledgeable staff.

Excellent service with friendly atmosphere and honesty.

In the past I have been disappoined with the service at Tires Plus in Ankeny.I had an incident yesterday where my tire was rapidly deflating and I was close to the location in Ankeny, Iowa on Delaware Ave, so I pulled in at about 7:15pm and asked the manager if I could get a flat repair done.I was surprised when he told me that he wouldnt be able to get to it until tomorrow night. Needless to say, I left disappointed.I understand that he was booked solid and busy, and I wasnt expecting him to drop everything and work me in that minute, but here was a driver standing in front of him, who had a situation where he was unprepared to drop the car off with no ride home, and didnt want to put the spare tire on. My car was literrally in his parking lot with some air in the bad tire, but deflating rapidly. He didnt offer to try to work me in, or help with changing the tire, or anything. He just gave me an apologetic shrug like he didnt much care what my issues were. (I would have gladly paid for any assistance he could have offered, or waited until he could work me in). But I informed him before I left that that is exactly why I dont come to Tires Plus - to which he said nothing in return.In any case I ended up driving down the road to a friendly locally owned BP gas station and the mechanic got to me right away, and was extremely friendly on top of that.I guess if I want cheap tires, Tires Plus might be the place to go, but the service at this location is poor, and not very friendly on top of that.

That broke my fire and didnt check my breaks

Very helpful, affordable, friendly, and fast service.

Shane, at the front desk, wasnt the greatest at customer service but the tire prices and the online coupons are FANTASTIC!!

If you want them to ruin your tires, this is the place for you. Wouldnt recommend anyone to this location.

The staff appears to be very friendly, however I dont feel the shop is ran very well. This is the forth time Im getting my oil changed and so I wait while its being changed. Im confused on how an oil change takes over an hour and there are individuals sitting around. It is worth it to pay more and go somewhere else.

Went to great lengths to explain problems with car

They do a great job

Good service.

They listened to what I said I needed and delivered.

Good and fast service

Did not answer their phone on multiple attempts to call during normal business hours.

They helped me immediately when I had the plastic underneath cover falling off and dragging - and no charge either!

Very expensive what a rip off

Fast & Friendly.

Reliable spot!

Great!!!!! Thanks.