Very disappointing experience with this office. We called a day in advance to reschedule an appointment during office hours as my husband could not attend an appointment due to work. We left a voicemail during office hours (with receipts to prove it), yet the office still charged us $75 for not cancelling our appointment.When we called to dispute the claim, they insinuated that we were lying about the voicemail (despite the voicemail receipt proof we have) and would still charge us $75. The office staff was very rude and did not even consider that they potentially made a mistake, and proceeded to charge US for THEIR mistake.Easy to say we will be finding new dentist office. YUCK!!!

I have all good things to say about Dr Lethin. His office and staff are professional and the rates are very reasonable. I am a medical professional as well and have referred many patients to Dr Lethin with nothing but good reports back.

Pain free, done incredibly quickly, nice guy, everyone in the office was friendly and super efficient. Highly recommended :)

Dr. Lethin is an outstanding dentist who is compassionate and goes out of his way to make his patients comfortable. I highly recommend Dr. Lethin to take care of your family!

Im a first time customer because I just moved to Alaska. My wife made the appointment for me. I went in to repair a filling. I got a cleaning with hygienist. I went in to get a filling repaired. They did xray and proceeded to repair it. A few weeks later I get a ridiculous bill informing that I had two fillings. Doctor or anyone from his staff failed to inform me or asked me for permission to do a second filling. I called to dispute this bill. The rude, unprofessional manager and the doctor basically informed me that they mentioned there were two fillings and that I approved the procedure. WOW! Im not arguing that they didnt do the job but that they should have told me prior to doing the job. People make mistakes. I get it. Over $60 they should just waive it especially since they also didnt inform me that my insurance was not in network for their services. I admit that I should have done my due diligence to check with my insurance prior. However most descent medical offices warn customers that they are not in network and they would be not covered fully by their insurer. The average cost for a filling is $250 not $330. The rude manager had the nerve to say why I didnt go to that doctor instead. Really? Calling me a liar and then be unprofessional to say this? My advice to everyone going here is to double check every procedure that is going on and check your receipt when your in the office. Otherwise go elsewhere. I could afford the $60. They know I can and thats the problem. They want to take advantage of the common customer that dont look at their bills. So disappointed. I had good experience in this office until now. Obviously wont be going back and will not refer anyone else.

Fantastic dentist and office staff. Pain free as a dentist can be. Best staff and dentist l have ever had.

I blame Dr. Ostby. Not Lethin.

Fantastic Dentist, Hygentist, and office staff!!!