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United States Postal Service
801 W Algonquin Rd, Algonquin, IL 60102, United States
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United States Postal Service

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Mo
Review №1

I love my post office. All the staff there is very nice and helpful. I was shocked to read the negative comments from the past but my experience ever since we moved to the area, has always been pleasant.

GI
Review №2

Grateful to have a Post Office.Grateful to Clerks Carriers Mail Handlers & Drivers from coast to coast/Postmasters & also to the employees NATIONWIDE/be well remain safe zone

Al
Review №3

This is actually one of the better post offices in the area. Some one star reviews make no sense. 2 reviews down gives one star due to the fact his shoes were just placed in a bag and blames the post on this, that would be there person you bought them from not the delivery service

Er
Review №4

Ivan was very nice and helpful.

ib
Review №5

Asian lady needs more training towards customer service.

DC
Review №6

Please educate your drivers on how to deliver things. I recently ordered a pair of shoes and they just put the box in a bag. A BAG! Not even in a proper box with bubble wrap around it. For some the shoes boxes are special since they can be resold to others since they’re limited edition and when I opened up the bag my box was destroyed. Please hire good people

Vi
Review №7

I love all the workers here. Everyone is nice and helpful and has a personality. The line can get long but the employees are very good at moving people along very quickly so you never end up waiting long.

Sa
Review №8

The older Asian lady, I asked her name and she said Vi or something like that, was extremely rude to me. I came in because a package had been delivered and I needed it by tomorrow and it was running late. I work all day tomorrow. I told her it arrived and I was there to pick up my package and she said since it wasn’t scanned she wasn’t going to “dig though other packages to find mine” with an attitude. No way to treat people. When I asked for her name she wouldn’t tell me I had to ask 3 times. She told me to call the store at 6 am in the morning tomorrow because she wasn’t going to look through packages to help me. I would never treat anyone like this, ever. I’d rather get lied to and say she can’t other than “I won’t do it because too much work”.

Ch
Review №9

Ivan was very helpful been trying to track a package that got delivered to an old address. He was very patient and kind in the process. I very much appreciate a few of the staff members there who really do their best to be cheerful and helpful during tough situation.

Ma
Review №10

I dropped off 2 packages INSIDE the post office building. Tracking on each of them still not happening, it looks like the packages are still with me, I went to ask them details and the guy from front desk said because Covid, this is BS as I dropped packages before this incident and they just arrived to my customers in time, now these 2 packages are somewhere in the air, I will file a police report for theft!!! My customers are upset.

se
Review №11

My package hasnt moved from there in 4 days!!! I paid for express shipping

Jo
Review №12

Asian, elderly lady is not customer friendly. Just very rude and unprofessional. I was there early in the morning for a package but it was hectic so I asked the gentleman to hold for me so I could pick it up.. I hadn’t received a phone call so went back in about 10 minutes after closing (I would have been there earlier but looked at the wrong timing-looked at other post office which closes at 2) just to let them know not to hold it anymore, to allow it to be delivered and she was not having it or even bothered to listen. The gentleman working there was super nice and remembered me so he helped and let me know it would be delivered. There were a few other people who came in after 1:00 on the dot and she was just very rude to everyone. Even those who just needed help with the kiosk/stamps, etc. Disappointing. I get that it was past closing but it doesn’t take a whole lot to be understanding and NICE. I think we have all had the days where we work past our shifts to help others. What an unpleasant visit. I see why the 1.9 google rating.

sh
Review №13

The guy that all these review talking about and saying they don’t know the guy name well his name is IVAN, really rude guy. Quick advice for him get off steroids. Steroids made his ego bigger and private part smaller. Not the USPS you want to deal with. The Asian lady is really rude as well

Le
Review №14

I have HAD it with this post office! When items are shipped via FedEx to our house, there is never a problem. I recently purchased my cap and gown from Herff Jones and the company stated that they do not deliver to P.O. Boxes. Ok, so I put my home address. No problem, right? It was meant to be delivered via FedEx, right? WRONG. FedEx outsources some of their jobs to the incompetent USPS who refuses to forward packages to our house/just put them in our P.O. Box. This USPS branch has specifically gone out of its way to write nasty notes on our mail and SCRATCH OUT our home address on parcels in an attempt to deter home address use. Often times, we will put our address as our home address-P.O Box, so nothing will go wrong. They will not let us have 2 addresses on file (so what do we do when companies won’t ship to a P.O. Box?! Hope that it doesn’t get into the grubby, incompetent hands of USPS?). Long story short, my cap and gown are being SHIPPED BACK to the Herff Jones facility in Champaign, Illinois. REALLY? It takes JUST as long (if not longer) to scan a package and ship it back, than to find the P.O. Box associated with the address. I am sick of this branch and their lack of professionalism.***The only reason this place even deserves 1 star is for Ivan, who is always a HUGE help at the counter when his incompetent coworkers will not. I got an alert saying my package was ready for pickup but when I got to the post office, it was not in my P.O. Box. One lady at the counter looked in back for about a minute and said “nope! Not here!”. I got back in line and Ivan asked me for my tracking # and wound up printing out the tracking history and finding my package IN ANOTHER P.O. BOX!!! Thank you, Ivan, for always going above and beyond.

ju
Review №15

All I can say is WOW! The older Asian lady is extremely rude, unfriendly and needs to be fired! Some of the other staff sould be let go as well due to poor customer service and being rude! I have been to this location many times and it has declined horribly within the last year. I am so thankful that emails and online is available to pay bills, so I dont have to go to this horrible location! PLEASE take my advice and DO NOT GO HERE, unless you want your day ruined by terrible people!

Er
Review №16

Im only giving one star because I cant give zero stars. I travel for work so my wife sends me a box or two when Im on the road. On two separate occasions the box was opened stuff was taken out and taped back together there is definitely a thief working for the post office. I have never had that happen with UPS or FedEx but you definitely pay more now that I have been ripped off twice I will never use that or any other post office. I hope they get rid of them completely. This time a bible,shoes and a envelop with a hundred dollar bill was taken absolutely despicable we have become to tolerable in todays society this person needs to be caught and punished to the fullest.

Su
Review №17

We had a appointment at 9:30am and before me one of the family had a appointment at 9:00 am. but the person came at 9:45 am. he was very rude, i just asked him formerly hi, running late today, he had a long ridiculous answer and very rude. And he said i was not late even though he was.

E
Review №18

I’m only giving a 1 star because 0 isn’t an option. I don’t typically write reviews often unless I had a really great experience somewhere, however this experience has been the exact opposite of great. The man behind the counter was extremely disrespectful and demeaning when I was trying to figure out why my mail wasn’t coming (for multiple weeks). This is by far the worst post office in the McHenry county area as far as customer service and delivery go. So not only does my mail not show up (this isn’t the first time we’ve had this issue either), but also the staff are just incredibly rude.

Da
Review №19

The most rude people in customer service that I have ever experienced! And even more for passports, choose a different location! Worst place to go, enter this location at your own risk!

Da
Review №20

Im not sure what other people are talking about. Based on todays visit I think post office workers here are really nice and helpfull.

Je
Review №21

The post office personnel cordial, patient and nice. Got in and out in ten minutes. Even with having to discuss different mailing options.

St
Review №22

This is by far the worst service ever. I know none of their names but the guy behind the passport line is so rude. I want in today not knowing it was only scheduled appointment needing a passport for my baby. It was before 11am he was already finishing up with somebody and told me. “If you’re asking me to cut you in, I’m going to tell you I’m finishing up them I’m taking the line (3 people which the other lady next to him could help attend) I’m going to take my break it’s been 3 hours if you’re willing to wait other than that no. No eye contact, no understanding I the fact that I rushed there taking my husband out of work for it and the crazy snow going on.One African American lady will be so bad and rude at answering your questions and what you’re trying to do. Another African lady for my moms passport when she filled and my mom gave the lady her id the lady has the audacity to say “did I ask for an ID” my mom answers back with, no but you’re going to need it aren’t you.I seen them being so rude but I thought it was only me until I just seen all of these bad reviews. DO NO GO HERE WHAT SO EVER.

Bu
Review №23

I have always had excellent and friendly service.

ta
Review №24

Always great service.

Ra
Review №25

The Asian lady that does my spruce st. Route sux. She delivered packages when I had a mail stop and they were stolen. This Saturday she delivered stuff again but refused to do the job right and go to the back door saying she didnt know what was back there. Then because she knows she mb at be in trouble, she calls the boss quick to try to cover her can. So if it was a certified letter she just wouldnt deliver it??!!??What a piece of work they hired!!!

Ke
Review №26

Please dont go to this location, especially for passport. There is a very rude and disrespectful Filipino clerk who conveniently covers her name tag. Just to give you a glimpse: Got there for passport appointment, asked her about where to go for the passport appointment and she told me it was not time but to go and stand in line (though the appointment print out states to arrive 10mins early). It was basically downhill from there... So, the bottom line is, you cant ask questions and you will be made to wait as a form of punishment for asking questions. My advice? Go somewhere else or pray you dont get her!

Mi
Review №27

My mail has consistently been damaged and guaranteed packages are extremely difficult to get a refund if at all. The staff here is awful and less than helpful 9 out of 10 times and rules and regulations change with each person.The worst, I got my sons birthday card sent back to me looking like a dog ripped it apart ingesting 2/3 of the entire card and envelope thrown in my mail box with no information at all in a clear envelope with a description on the back saying how wonderful they are and explaining their commitment to customer service….ya. No! All of these examples were sent right from the Algonquin Road post office. I have wasted so much time and money and lost valuable and sentimental items because of the unprofessionalism of this post office. We are NY transplants and are currently using the UPS store less than a mile away because we are to nervous to lose anything else.

Di
Review №28

If I could give 0 stars I would. Woman who works at this post office made me fill out a passport application 3 times. 1st time she said it was incorrect one so she gave me a different one. I came back few days later with the ‘correct’ one filled out, then she said that one was incorrect made me fill out the same form I had already filled out once. 1 week later I get a letter in the mail from passport services saying that the wrong application was completed and I would have to submit it again with the correct form. Not to mention she was just incredibly rude. Never going to use them for passport services ever again and I don’t recommend anyone else do because they clearly don’t know what they’re doing.

Ki
Review №29

If I could give 0 stars I would, this place has the worst customer service Ive ever experienced. I felt like I was inconveniencing the guy behind the counter because I was picking up a certified letter. My grandfather had signed the back where it said to list the person picking up this letter if its not him. No where on the letter/notice left in my mail box did it say the person picking it up had to have the same address. He talked to me like I was beneath him, it was embarrassing in front of my small children. If I didnt need this letter for my grandpa, Id never come back. It makes me think about where we have just moved because where Im from the post office personnel was always friendly. Whom ever is in charge needs to consider if their community is worth taking action on this and from the reviews Im not alone.

Ga
Review №30

I dropped off 3 packages INSIDE the post office building. Tracking on each of them lists that they were received there 5 days later and the packages just moved locations!!! My customer is upset.

Me
Review №31

They found my package for me..on NYE! I gave them a call and my tracking number and they jumped on it. Thank you so much!

Ro
Review №32

Very good employees of this location are helpful and will go extra mile to help.Thank you.

Al
Review №33

Very rude passport clerk. Wish I checked previous reviews before I came here, I wouldnt have wasted my time.I was worried that she was giving me the wrong form to fill out because I misread (Ill admit it) the government website and came to my appointment with an already filled out form. FIrst, she said what is this? why are you sending this? Your passport isnt expired right off the bat making me feel like an idiot. When I explained to her I got married and needed to change my name, she again stated this is the wrong form, your passport isnt expiring. You need to renew. When I continued to explain to her that the website lead me to the specific form I brought in, all she could tell me was weve been doing this a long time. Instead of reassuring me with more information indicating that she knows what shes doing and is knowledgeable, all she kept saying was weve been doing this a long time. Ok, I believed her (and I know how frustrating it can get when guests/customers think theyre always right - I worked retail for 8+ years), but it would have been a little easier to trust her if she had any other reasoning to back up what she was saying.If this was for any other document that wasnt time sensitive and scrutinized the way the passport applications are (as they should be), I wouldnt have had a problem. The issue here was that I wasnt given very much confidence to trust her, even when it was blatantly apparent that I was unsure and nervous about the time it would take to get sent back if it was incorrect. Yes, it was my own misunderstanding but she had every opportunity to make it an easier and more pleasant process.

Ja
Review №34

Oh boy i sure do love not getting my packages at all

Ky
Review №35

Absolutely the most rude and impatient service Ive ever received. The Chinese lady is terrible and acted like I ruined her day for showing up. I cant express how rude and awful she is. Use the other Algonquin post office across from Jewel. DO NOT use this one. Its no wonder the post office is losing money each year. Great job at being the rudest people on planet earth.

be
Review №36

Horrible! I went to ship some small items and there were only big boxes, when I went up to ask if there were smaller boxes or an envelope the clerk rolled her eyes and gave me the envelope. On the process of me putting the items to ship them out, she literally closed up everything in my face and left!. Couldnt ship my things.

M
Review №37

The carrier insist on stuffing all packages in the street side mailbox, causing damage. Ive even taped a note on the box asking her to stop doing this and she continues. HORRIBLE SERVICE and apparently illiterate as well!

Mi
Review №38

The overweight lady behind the desk, Darlene, was simply rude and obnoxious. I took the time to inform her supervisor what happened and Darlene still acted as rude as she had with me.She obviously cant stand her job any more than she can stand her miserable life. I hope the post master will help her by relieving her of her duties!

fr
Review №39

Most rude employees this place has especially the lady that verly speaks English they are so terrible and the manager thier doesnt even have a clue what his title is

Lu
Review №40

Always great fast service. Employees are very helpful and kind!

ed
Review №41

Andrew sucks

Va
Review №42

The Asian women is so rude and needs to quit her job.

SD
Review №43

I went into this location bought a stamp, placed it on my mail I wanted to be delivery and gave it to the, Asian clerk that,was at the desk. That was 2 weeks,ago and my sister still has not got her card with a gift card in it for her birthday.

NY
Review №44

Terrible service from the supervisor Gina. When I complained about a very rude employee who worked at the East branch, who many people in the community have complained about for many years,including fellow employees, she pretty much said that she has been there a while and theres not much they can do about it. Some of the employees confided in me that she knows somebody up high and that they will never get rid of her even though she has yelled at customers, pushed a delivery person and has been a complete bully to fellow employees.

Va
Review №45

Rude rude and rude

Se
Review №46

Terrible just terrible service, please hire new people

Sa
Review №47

Unbelievable!!!! Where do I get the Station Master/Manager number to complain!!! Do they come from the penitentiary??!! There are a couple that attempt to make up for the rude co-workers. What an embarrassment! Appalling, no other word.

Do
Review №48

The employees are friendly and professional inspite of being understaffed at the service desk. Try to avoid lunch time if you are short on time.

Ya
Review №49

Service is poor. Tried to get my passport application filed there, but they were so rude and uninterested in attending the public. They were the only facility that closed on Saturday to assist the people in passports. I had to go to the Schaumburg facility to process the papers and they were outstanding. The Schaumburg location went out of their way to help everyone, not just me. The Algonquin location was the opposite, did everything to make the experience a bad one for the client. Dont they understand that the Internet is slowly extinguishing their jobs? You would think that they would put in more effort in customer service. Thank God for e-mail & Pay Pal, which will eventually closed these bad serviced locations or at least get rid of the dead weight there.

Am
Review №50

I dont know why people force themselves to work a job they hate and especially if you hate dealing with other people, find another job. I have never been treated with respect. Everyone just seems to have a bad day and takes in out on others. Oh and God forbid I ask a question; I get eyes rolled at me, sighs, grunts and just plain rude behavior. I dread going here every time.

Dr
Review №51

I try to avoid this office at all costs and go to the one in Carpentersville. the lady here is really rude, she doesnt have a nice bone in her body and I dont know why she still has a job.Ive had so many bad experiences (getting scolded for not taping a box correctly, having to wait up to 1/2 hour because she feels like working really slowly) that I dont even want to deal with these people.

Le
Review №52

They are always so rude at this location. Pretty sure they all hate their jobs.

An
Review №53

The disgusting overweight girl who works here is absolutely horrid to deal with. I was trying to mail a package and all she gave me was attitude and instead of actually talking to me like a human being she decided to talk down to me like I didnt know what I was talking about. Took my packages else where I will never be going back to this location again.

Tu
Review №54

Dude employees that do not help. Slow and mean people

li
Review №55

What apes they are terrible RUDE uneducated baboons The stupid yes stupid postmaster that runs a house of horrid long lines no service everyone deserves a pay cut oh my they are government employees from hell. I have lived in there service area for a long time so this is years of anger 15 years and before i move I will post this with my real name and name them too

So
Review №56

Worst postal I’ve ever been to waist of time

Jo
Review №57

RUDE! Inconvenient hours for passports. We were 3 minutes after the ridiculous 2 pm cut off and they would not assist.

Ku
Review №58

Something has to be done about the terrible service and rude employees. We pay taxes for this service. There is no reason why those employees get away with this type of behavior. Went there for a passport renewal was told only by appointment and the place was empty.

Ro
Review №59

Its a post office, I find them no ruder or worse than any other, nor much better

Je
Review №60

Thanks to the lazy mail carrier who couldnt walk to my door to see if I was home and then placed a paper for me to go to the post office to pick up my package. You marked the box on the paper that No authorized recipient available when my car was in my driveway. Its not that hard to check to see if I was home!! LAZY LAZY LAZY!!!

Pa
Review №61

Very unfriendly people and place.

Sh
Review №62

Save your time and go somewhere else.

Information
17 Photos
62 Comments
1.9 Rating
  • Address:801 W Algonquin Rd, Algonquin, IL 60102, United States
  • Site:https://tools.usps.com/find-location.htm?address=60102&locationType=po&searchRadius=10&utm_source=google-my-business-url&utm_medium=search&utm_campaign=yext&y_source=1_MzM5NzU3Mi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 800-275-8777
Categories
  • Post office
  • Logistics service
  • Money order service
  • Passport office
  • Shipping and mailing service
Working hours
  • Monday:8:30am–5:30pm
  • Tuesday:8:30am–5:30pm
  • Wednesday:8:30am–2pm
  • Thursday:Closed
  • Friday:8:30am–5:30pm
  • Saturday:8:30am–5:30pm
  • Sunday:8:30am–5:30pm
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