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E-Z Rent-A-Car
3400 University Blvd SE suite n, Albuquerque, NM 87106, United States
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E-Z Rent-A-Car

Comments
Ji
Review №1

The car was fine, the return process was easy, but it appears the agents are instructed to try to con you into paying more than you need to. 1) they said they would put us into a larger car than we asked for, but did not tell us it would be an extra $60 per day until they showed us the paper to sign. 2) they assume you will just want to pay for a full tank of gas when you return it. Who is going to return a car on empty to make that worthwhile?

Ro
Review №2

Great service at Albuquerque rental counter. Terrific agent and excellent cars. They even give you a choice and are fast and efficient. Id recommend them entirely! And fewer people waiting in line so I was in and out within 5 minutes! Until they get notoriety this is the one to choose! No wait, spotlessly clean cars, great rates.

Ad
Review №3

The car was excellent and the staff was professional.However, I was running later than I expected to get to my flight due to weather issues and so I didnt get to fill up the car. Ive had this happen before and the rate for gas with Alamo, etc., is a few dollars more than filling it up myself.The rate at E-Z was nearly $10 per gallon. Im very disappointed that they entice people with low rental rates (and all of their cars that I saw were a bit banged up on the outside, and thats probably why E-Z is less expensive) but everything I signed was on a tiny credit card reader and the HORRIFIC price they charge for gas was NOT CLEAR to me.I will NEVER rent from them again. I hope that many others will see this and not make the same mistake.

Ro
Review №4

Simple, and easy transaction. Car was clean and in good condition. Staff was well trained and reasonable. Ill be doing business with them again!

Mi
Review №5

Buyer beware. This place makes every attempt to scam you. tells you gas is only $2.22 if you buy it from them but they charge you for a full tank no matter what. They dont clean the windows so you cant see the little chips then try to charge you for a windshield. Tried offering us an upgrade for $10 a day more and gave it for free to the guy next to us because we got the last of that size. The car was fine, just be smarter than them.

si
Review №6

Best prices and service by courteous staff both times we have rented from this company!

Ke
Review №7

Long waits and bad service. Even if you save a few bucks, better go with Alamo or the others! I did and I was really glad. I will never use Ez Rent a car again!

De
Review №8

Great customer service. Fast and easy to rent with lots of cars and unbeatable price. Great experience.

Je
Review №9

Their customer service in Las Vegas is horrible. Their 1800 number customer service is worse! The vehicle we rented had to be returned because the engine service light turned on (this meant they probably don’t do regular maintenance on their vehicles, come on it’s a 2018 Sedona) The company could not provide a vehicle for all of us and were very rude about it telling us there was nothing he could do for us. We wasted part of our vacation just trying to get them to help us with this issue. Upon our arrival back home I get an email stating that we owe $100 more because they think the car was returned at 6am when they told us it was okay to return it by 11:59 with an hour grace period. I’m so upset and would sincerely advice you to look for another vehicle rental company!!!!!!

Ta
Review №10

Dont leave the key and go during the car return even if the service person says you to do so. What happened to me was that the return time was recorded as 4 hours later than the accrual and one day extra was charged..... Okay mistakes happen. I called the customer service to fix the return time and asked for the refund. However the EZ Rent-A-Car refused to make the refund. They just offerred me 20% voucher as a compensation.

Su
Review №11

Great customer service during check in. Alejandro was very nice and easy to work with. Car clean and well serviced. Would use them again.

Ti
Review №12

Really nice car....didnt have the size we had asked for so they upgraded to a larger van..turned out to be the best rental wed had, since we were there for a funeral...Van was really nice, and staff was very helpful.

Ky
Review №13

Jesse is very pleasant to talk to and knows his stuff. He goes above and beyond! Our car smelled like dog, but other than that....a fantastic experience!

Ta
Review №14

Great if you are on a budget, but be prepared to jump through hoops and pay hidden fees. My bill almost doubled from my online reservation. They are the Spirit of rental car establishments.

Je
Review №15

BE CAREFUL RENTING HERE. I rented a standard sized car for my boss who was working in Taos and also visiting a friend who is dying. When she picked up the car, the guy who processed her upgraded her car without telling her that he was upgrading the car and without saying that there would be extra charges (the rental had been paid for upfront online). Afterward, when we saw the final bill, they refused to refund the extra charges that were not authorized. This slimy company seems to want to reinforce its bait-and-switch policies and support its dishonest employees. Triple check everything--paperwork and car--if you decide to rent here.

Ei
Review №16

We arrived the ABQ/Sunport airport we took a bus to the car rental area. We were greated by Justin. He was very polite, thorough and knowledgable. We would rent again from E-Z Rent-A-Car.

Mo
Review №17

Bait and Switch... Be careful with this company if you need to drive more than 200 miles in a day, they will charge huge fees. Even if your advertisements, Expedia reservation and confirmation emails state unlimited miles, its just a lie. Go with Budget or Avis, they always have unlimited miles.

Ki
Review №18

Our plain was late 3 hrs, we called to inform them and they said their was a $40.00 late pick up fee, the car was dirty and had damage, so be very careful to look the vehicle over and make sure its reflected on the inspection, as they did not go out with us to look the vehicle over, I had to go back in the tell them to correct the information. Also a very hard sell, and frankly misleading in my opinion on the toll booths, so they could charge you the extra $19.00 day. I also had proof of insurance and coverage letter from Credit card co but that wasnt enough, I had to call my cos claim dept to confirm coverage.

As
Review №19

Beware!!!!! Charging for pre-existing mechanical damage. We rented a car but they couldnt find it when we arrived. They gave us an upgrade vehicle but when we got in the car it was filthy with mud and had damage to hood and side. We thought it was weird so called the attendant over and he marked it on the sheet. When we drove on the freeway to Santa Fe, 2 days later, the car shook violently and the tire light came on. It was terrifying! We filled the tire with air but the problem persisted but at this point we were in Santa Fe. We could not drive over 60 miles per hour and it felt very dangerous. We called to notify E-Z and they told us to return car to Albuquerque. The next day we were flying out of ABQ so returned the car then upon our return, hours early. We let the woman that something was wrong with this car when we received it and she was nice enough to give us a refund. Today, we get a call that they are filling a claim against us for damages because there was mud caked in the wheel wells. This place is not trustworthy! I wish I could upload the video I took of the car shaking violently. Its insane E-Z would rent a vehicle without a proper inspection!

sa
Review №20

At pickup, the attendant tried to trick me into upgrading to a larger car by offering a “manager’s special” which I declined. Turns out there were only larger cars left, so I got the upgrade for free. I also wasn’t told if I prepaid for gas, it wouldn’t be prorated, so I ended up paying for an entire tank of gas instead of the 1/4 tank I actually used. Shady all around.

Do
Review №21

Excellent Help from Jesse! Made the process super easy and was very kind!

Sa
Review №22

We had not heard of EZ Rent-A-Car before, but will definitely use this company again because of their excellent service and low cost.

Ma
Review №23

Great employees. Helpful and friendly.

Li
Review №24

Bait n switch don’t rent from them!!! Their policy is different then Travelocity terms. They will say it’s in the terms but it’s a lie! Go through the Travelocity terms and it’s not there. I read mine n showed it to the desk and the guy try’s to blame Travelocity!! Liars liars bait n switch!!!You show up and they add all these fees and try and blame it on third party. Pathetic-losers!! Walk over to budget and get a honest deal which is what I did. Don’t give these companies they hide under a blanket and use third party companies for business but don’t honor their terms. They also don’t do a military discount reason alone to not support them!!

Ge
Review №25

I would have given this 5 stars, but they charged my debit card $200 the day of rental as a security deposit and their site states it could be up to 21 days until they refund me. Not sure why they couldn’t just put a hold on my card and release it once I returned the car with no damage.

Ni
Review №26

Awful service. Told me we could get the the car with in 2 hours of our reservation. Delayed flight caused us to come A HALF AN HOUR later. Customer service treated us poorly and argued with us taking away our reservation. Never get their cars at the airport.

Re
Review №27

Great service, nice cars and reasonable prices.

St
Review №28

Trust me they do things differently at this place, and not in a good way.

Ro
Review №29

The agent was friendly and helpful.

Al
Review №30

Follow exactly and you wont be confused

Da
Review №31

Terrible customer service. Didnt have cars ready that wed reserved.

Tr
Review №32

Great rates, fast service, and friendly staff.

Br
Review №33

Horrible customer service, you might as well get a ride from your local cracked head

Jo
Review №34

Fast friendly service

Information
5 Photos
34 Comments
3.8 Rating
  • Address:3400 University Blvd SE suite n, Albuquerque, NM 87106, United States
  • Phone:+1 800-277-5171
Categories
  • Car rental agency
  • Van rental agency
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–8pm
  • Wednesday:8am–8pm
  • Thursday:8am–8pm
  • Friday:8am–8pm
  • Saturday:8am–8pm
  • Sunday:8am–8pm
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