Friendly staff. Came in for an oil change and an air condition treatment was recommended, which I appreciate. I would have never thought of getting it and my car is a 2014 and never received this type of treatment. Nice group of people.

It was amazing. I had taken my car some place else for my last oil change. They made a mess of things. But the guys at Valvoline found the problems, fixed them and I left a very satisfied customer. They were fast friendly, knowledgeable, and that exactly what I needed.

Long wait but worth it. Super nice and understanding people. Let me know what was up and didn’t push anything. Great service totally recommend.

The service was as quick as it could be for a lines out the door Saturday. Very courteous staff... Just lost 1 star because when I pulled in there was concern that a car that arrived there before me was falling behind but then I watched the two other cars behind me leave first before reacting similarly to me.

The service was quick and very efficient. The manager and staff were friendly, informative, and very helpful. The customer service was AMAZING! The tech walked me through the whole process, explained everything in detail, did not pressure me to purchase additional services, and gave me honest feedback on what I truly needed for my car. Im so happy I went there and will definitely return! I will definitely recommend!Thank you Scott and the management team! You guys are awesome!!

The crew there is awesome. Very knowledgeable and friendly.

I like these guys but wish they were faster

They did my oil change over filled my engine with about 5 extra qtrs of oil and almost ruined my car. I called and wasnt satisfied with the response I got they made it seem like it didnt happen. I spoke to a supervisor but I wanted to speak to a manager they said he wasnt there I just never called back. They tried to offer free oil change but they must think Im a fool if Im going to take my car back to the same people. They need better training 😤

Quick and professional service. This is my go to oil change spot. No bs, no waiting for hours for an oil change. I recommend this location.

No New York State inspection!!! everybody was polite and I didnt go there for any other service Thats the only reason why they got one star

Awesome team. Quick service.

Went in for a radiator flush Tuesday April 20, 2021. The previous two times I did oil change at this location, I was recommended to do the radiator flush, which I finally decided to do this week. The first mechanic came to my car and asked me about the oil change, I said this is for the radiator flush, then they brought another guy who also asked me if I wanted to do an oil change, and again, I said Im doing a radiator flush. Lastly the third guy came and asked whether or not Id like to do an oil change, and I said Id like to do a radiator flush since Ive been recommended twice already. He went to work for a few minutes then I heard a loud pop and water/steam coming out the hood, and then he told me I had an existing leak, I didnt. There were zero problems when I brought this car in for a radiator flush, and after a few minutes of working on my car he told me to bring it to Pep Boys or some auto care center to take care of the leak. I wasnt charged for a service that wasnt performed and sent on my way. 3 minutes later on the road, smoke comes out of my engine bay and long story short, we had to replace the entire radiator that was blown, a $1,200 fix at Pep Boys. Thanks for nothing Valvoline, you ruined me financially. A cautionary tale to anyone who goes to Valvoline, stick to the oil change and avoid any other service or do so at your expense, like what happened to me.

Bad place to change ur ur oil . I paid 120$ to get best oil . But They told me oil only last 3000 miles . They use bad oil for customers let’s why only last 3000miles. Better go to the dealer . They even charge cheap price and better Serives

The last two times I got an oil change here, I pulled into their bays at 8:05 and was out by 8:15. Truly professional and efficient work...highly recommended.

Fast friendly service, very good prices

By far the slowest most unorganized Valvoline Ive ever been to. Glad this isnt my regular store.

Fast professional friendly convenient AWESOME STAFF!

Mechanic told me to switch lines and two people who arrived after me were serviced before me. Ended up waiting 2 hours for an oil change.

Great team players and super courteous. Will be going to Wal-Mart for future oil changes - same oil but cheaper price. Valvoline inspectors are fast, knowledgeable and courteous as well. Ill continue to return there for vehicle inspections.

I could not be more pleased...After having relocated from the midwest to Albany, I needed to have an oil change. I chose Valvoline because my car was serviced by a Valvoline shop where I had lived. So, it was a familiar place. First of all, I was impressed with the management at this store. This is a friendly, very efficient, and well-managed place.The second thing that impressed me is that they hooked me up, literally. While it is true that I went there for an oil change, the diagnostic information from the machine that theyd attached to my car was imvaluable. It pulled up the service history of my car with Valvoline from their nation-wide data base. Some things that they found could be repaired at the store, but some of the things they did not handle. For me as the car owner, it was good to have all of the information about my cars health.Which brings me to the third and most important thing there was never a hard sell.At no point did I feel pressured to have a repair done. I had the information and was free to decide what I wanted to do with it. I appreciated that as well. So, as a new resident of the area, this Valvoline is my go to place to have my car serviced, and I could not be more pleased. I just wanted to share that with you.

Our usual mechanic wasn’t available for an oil change, so I decided to give Jiffy Lube on Central Ave in Albany a try. Really nice experience! Jared, the Assistant Manager, was funny and informative. I told him I just wanted a basic oil change, and I was pleased that he didn’t try to up-sell. I may become a regular

Quick service and great staff.

Great customer service and they gave me helpful insight about my vehicle.

The wait was ridiculous. The mechanic was good The prices a little to high

This and another location refused to do state inspection - jiffy lube has a new customer!

Fantastic and thorough, very helpful and focused a lot of attention on helping me even with an u related car thing. Great service!

Incredibly impressed! I came to Valvoline on a whim after going to 2 other shops to be told they couldnt inspect my car for various reasons. I showed up and they were able to bring my car in right away. Each person that worked on my car walked me through step by step what they were doing, even showed me the oil dipstick after they did the oil change! The level of customer service here is impeccable.

Guy was very nice and it was quick

There was a little bit of a wait. But once in the bay, it was smooth sailing, the tech really knew what he was doing, most of the time they have a problem with screws and the oil filter, this guy was done faster than any other tech thats worked on my truck. Well done Valvoline.

I had an oil n filter done. Had a coupon but the staff did not honor it. Thanks tho.

Dont trust them at all. But they can replace the filter on my oil components. In my volvo. So I like that.

They are the best 👌

They really had me in here for an hour for an oil change, just sitting here. This was by far my worst experience. Ill have to find a different spot

Went to Valvoline at 924 Central Ave and was denied service because this particular branch does not perform inspections on Sundays. Not sure where this falls in with company policy, but I will not return to Valvoline for any services.

Great service,good people.I had an appointment with them for a NYSI.they got me in amidately.

Courteous, polite, fast!

They were friendly and professional.

Great work, fast, and cheap. From the girl who answered the phone to the guys who worked on my car and Tim who cashed me out it was all around a great experience. The guys were all so nice, Tim was amazing and I was in and out in 15 minuets for an oil change and air filter replacement. I will definitely be coming here from now on.

Great, fast and easy service

WASTE OF TIME . Called before hand to make sure they had the correct oil and filter before I came, they said they did however when I arrived I waited an hour before getting serviced just to find out they didn’t have the filter I needed..

I usually go there to get my oil change Today I went up there to get a inspection they dont have time to do an inspection only had one car in the Bay so I will not be using them again

Very professional, curious and informative..need to send management to McDonalds. LolThanks again I will continue to use your services...

No good, stopped in for a state inspection each year for the past 3 years. Always an excuse why not able to perform inspection.

This location has great service and really friendly and helpful staff. It is convenient, incredibly reasonable and high quality service with a free check up of the entire car. They were really nice helping me fix my jammed hood open, which was a blessing. Great people and will definitely be back. Thank you. God bless.

Had a cracked windshield and over due inspection. The day I fix my windshield I went in to have my inspection done. Thankfully Hector there was knowledgeable and let me know the same day the windshield was replaced if my car was lifted it could cause damage to the windshield or binding agent used to secure the windshield. I went in the next day and was able to have my inspection done. The wait was minimum and the employee that helped me was polite. Great service. Ill be back to have future inspections done here. Only reason they didnt get 5 stars was because the tried to sell me cabin air filters. I understand Valvoline wants you to up sell things and run a 70$ ticket per car but selling cabin air filters to a smoker is pretty laughable.

Great service. Nice guys!

I got inspection done here. My experience was overall excellent. I was approached and checked in instantly by a knowledgeable employee who know a lot about the services and pricing. I did go in the middle of the day so there was about an hour wait. The entire inspection took about a half hour. My only complaint would be that the waiting area could use some work. Staff was professional and informed and asked my permission before they did anything. Overall an excellent company.

Thank you Alex Manager for all your great customer service.

Its great services and very quick

This place is great. I always dread getting an oil change but this place made the experience enjoyable and quick...you even stay in your car. Todd and the other staff were extremely friendly and knowledgeable. I will use this location again.

Very good workers nice to the customer

Service was fast. Employees were cool and respectful, my coupons saved me a couple dollars lol ill Definitely be going back

Justin was very professional courteous & very funny went above and beyond for me wld def recommend this place to anyone

Stopped for flat tire issue, they dont have full service but they took care if it by inflating them!

The personal there was very quick to let me know that they knew i was there - greeted within minutes after walking in the door with a friendly warm smile. The service was Great and their speed was too.....they answered all of my questions - the technician was very knowledgeable. I was treated like a queen rather than a number or just another customer and they were just there to make a pay check. They cared about what they did to each and ever one of the cars they worked on cause they live what they do.

Quick and easy. Everyone is really nice everytime I go.

They respond to any questions i may have about my car & they check any inquiries you may have with great coupons

Quick oil change, not too expensive if you find coupons online

Staff was great, service was fast and my car was in great shape when I left! Rob provided excellent customer service. I will be back, thanks!

I have never been here where I haven’t had to wait over an hour or 2 for an oil change. It seems to take them 30-45 minutes for each car which seems excessive. It’s quicker to drive to another town to get an oil change which is what I’ll have to do from now on.

Good service. Polite staff. My go to for yearly inspection.

Friendly and fast. Would definitely recommend! Check their website for coupons.

I have used this location for the past 10+ years and I have never had an issue! For the last year I was using another location because it was closer to my new home, but the last visit was below satisfaction so I brought my car back here and they took care of everything! I highly recommend this shop for your car needs, they always treat you right!

Went 6 weeks ago for an oil change.Today the light comes on letting me know I need to check my oil, so I do.There was none! Not a drop.They even left the dipstick rag under my hood.Go anywhere else.

Great informative staff and very capable of handling busy spells.

I need tell you you are very professional im every time change my oil in this store but i go different store is very bad but you very good im never change again on a there store i will do with you for every

Been going here for oil changes, inspections, and miscellaneous service for over 3 years. Theyve always been very friendly and efficient. Its my go to place when I need something done.

I did not like going here because they did a terrible job with changing the oil on my moms car.

Fast and simple but price is up there 47$ for a cabin air filter

My place for quick oil change, and other things.

Very good and honest, they did a great job.

Failed me for tires... after waiting 3 hours for an oil change and inspection. Didnt have my air filter in stock either. But, on the positive side, the dude that serviced me was nice.

Friendly mechanics & management. Great customer service & takes the time to explain to you potential issues with your car & things they are working on.

Very friendly and courteous staff. This location tends to be busy. It took two hours for an oil change.

They take advantage of people who don’t know much about cars. I went there for a simple oil change and the guy told me I had a leak in the car and he could put Lucas in it to fix it. Turns out there was no leak! I went back to the manager to explain this and was told although there wasn’t a leak, it’s damped and eventually there will be. That’s not what I was told though, I payed 20 extra so that they could put another Lucas oil to stop a nonexistent leakUpdate: it’s been over a month, and the company will leave a comment below your review if it’s a bad one to show they’ve done something but they don’t! After I contacted them and spoke with someone till this day nothings been done. STAY AWAY FROM THEM!

The manager broke ( strip a screw ) on the brand new vehicle and than tried to to deny it meanwhile he also broke the latch on another customers vehicle and was rude to both her and I for his wrong doing I wouldnt suggest this establishment to my enemies

First time me and my fiancé went was a wonderful experience and they have coupons on their website highly recommend.

Valvoline Instant Oil Change damaged my car and lied about it. I went in for a simple oil change. At my last oil change with Valvoline Instant Oil Change, they over tightened the oil filter. Today when I went for an oil change they warned me that they probably cant get the oil filter off without damaging the housing. They wouldnt own up to the mistake of over-tightening the oil filter and blamed it on hydro-lock. They indicated they could get it off but the housing would likely be damaged. They would fix it if it was damaged and only cost me around $45. I indicated I was going to Toyota as this hydro-lock seems like a warranty issue. The people at Valvoline indicated that Toyota wouldnt cover the hydro-lock issue as the housing is a consumable part like brakes.I went home and researched the issue and discovered that the stuck filter is caused from over tightening. Thankfully I have a dash cam and recorded the conversation. After I get this fixed, I may post a video on my YouTube channel regarding my bad experience with Valvoline.Valvoline has now lost me as a customer and I hope you dont go to them. All they had to do was to own up to their mistake and not lie about it. I will tell everyone I know about todays experience. I have already posted it to Facebook.

Unprofessional and dishonest, RUN as far as you canI almost got killed by this place in Nov 2015 when I went for a state inspection there. They did not close the hood properly and while I was driving on highway the aluminum hood flipped over and hit windshield. I cannot see anything for a while and in great panic. It is lucky I am still in one piece after that. It is a shame when I came back they said never opened the hood. I was wondering how they preform inspection without lift the hood. After check surveillance video clip, they admitted caused that incident. Now after 5 months, I am still fighting with the store manager Frank on compensation to my loss. They are not going to honor what they said. I am considering escalate to legal process. RUN as far as you can.

Excellent customer service n knowledgeable employees

Staff friendly and helpful. Great prices Great management. Convenient location

Friendly crew! Very helpful and quick... but thorough!

Garbage place. Took my car there for an inspection, waited about an hour to get in but i guess thats expected for a first come, first serve shop. After about 15min into the inspection, the guy working on it starts looking around and not working on the car anymore, come to find out he was looking for the manager because he broke the stud right off the hub! The manager then shows me their torque wrench saying that they tightened how they should have but it still broke even though it looked like a newer stud. He told me it wasnt their fault and refused to do anything about it and started telling me about shops that could fix it. I left and did it myself, came back and they did nothing to try to get me in faster and ended up waiting for another 2hrs until i got into the shop. It was an all day ordeal when it should have been 30min. Save your time and money and dont go here. Fools.

Dont get an inspection here. Scrape sticker and charge even if you didnt pass.

I brang my 1967 Eldorado Cadillac in for an oil change & inspection. These guys treated my car & me perfectly. They treated the car with kit gloves and tripled checked everything!

Robert Kite is a very suffient and gives real good speedy service

I have to wait 1ho 45 minutes to complete my oil change.

Great place to get my car inspected and done early morning

Slowest oil change ever. I waited for over an hour when they said 15-25 minutes. And then once I was inside it still took them over a half hour for just an oil change. The staff seemed very unprofessional, and lacking of proper management. Im going back to doing it myself.

I left work early to get a head start before the 5:00 rush hour. There were 3 cars ahead of me for inspections. It took 1 hour before I was out of there. The car passed so I guess it was ok.

Most helpful in resolving a small issue~Their patience was truly appreciated~

The staff at this location is great. Everything is as they say and the wait was just under 10 minutes. Cant ask for anything more when getting an oil change for your car!

In and out in no time. No appointment necessary

Fast, friendly, precise guys who know what they are doing.

Very good

Staff have their own agenda to increase your bill even when you are specific about what you want done. Always ask for a print out of your service so you have proof of what they did.

If the tell you your wait time is 25 minutes it’s actually going to be 2 hours!Why tell me I’m only going to wait 25 minutes if it’s going to take 2 hours I will never ever come back even if valvoline was the only place in Albany I’ll drive to another city it will be faster.

They’re the type of people to tell you XYZ is wrong with your car just to charge a ton of money to fix it. Immediately went to another garage for them to tell me the things that they said were wrong were fine.

I love the employees they are very helpful

Fast and informative!