I lived here for 2 years before moving somewhere else. Yes the price is great but my first apartment had carpet older than my grandma and I knew wasn’t cleaned because I would deep clean them and the water would be black. My cabinets wouldn’t even shut all the way either. When I moved out of that one I had to call maintenance to help me get my washer unhooked and it took me calling them 4 times for them to answer and not even show up until the next day to do it. My second apartment my dishwasher didn’t even work and got nobody out for that. It’s been 3 months since I moved out of the last one to a new complex and I got a letter in the mail 3 MONTHS after I moved out saying I apparently owe them almost $1000 but I never got a call or anything when I moved out and I pay the last months rent before I moved and had no balance left over but now I apparently owe them $1000 but they didn’t care to say anything about me owing anything to them when I moved out. You would get your moneys worth somewhere else, I don’t recommend at all.

My fridge took a dump and at first I couldnt get ahold of anyone! Good thing Larry the maintenance man was hired he was super responsive the 2nd time I made a maintenance call! Good to have you with our community!

I would like to move into timber top. The views are amazing. The building is older but still in good shape. Also, the office staff was super nice and helpful when I picked up my app. I can say a word negative

Timber Top is the best. Ronald and Lawrence were so helpful and accommodating while guiding me through the apartment rental process. The apartments are spacious and clean and the staff are very friendly. I love the fact that Timber top had so many options in one of the best areas in Akron, Oh. Youre not going to find a better place with quiet scenic views and amenities in the city. I highly recommend this peaceful hidden gem to anyone seeking a great place to stay.

The only good thing about this property is the price. Everything else about them is terrible. They’re understaffed and care very little about residents. You’re better off going somewhere else.

We had a broken fridge and maintenance installed a new one for us today. Larry Smith was very helpful and very friendly throughout the whole process, made sure everything was cleaned up and in good working order before he finished. He was very professional and had fantastic personal manner!

I was living there for 3 whole days and got a non payment eviction notice. They forgot to put my payment in the system. You have to pay to get the keys, someone should have caught the mistake.

I have not had a mailbox in over 3 months! I have been lied to about who is responsible for the mailboxes( in doing research I have found it was the complexes responsibility) they have lied and said that it was the post office clearly knowing it was their responsibility. I have lived here for several years and this is unacceptable. I give it 2 stars because Michelle is great and Casey the and the maintenance guys are good(well the ones that properly install a dishwasher, but didn’t). The only other draw about this place is the price. It’s shouldn’t take 3 months for me to still wait on a mailbox.

STAY AWAY. They tell you they have apartments but show you a completely different apart when you go to tour. We stayed for a year then they tried to give us the run around when we were leaving. It’s impossible to get ahold of anyone in the office and you can’t see a break down of your payments. The price may be good but you get what you pay for. GO SOMEWHERE ELSE.

The view is nice. Thats about the only perk. If you have a billing/accounting issue or question you cant get ahold of anyone. I was told They work off of voice mails but fail to call you back by the time rent is due. I paid rent for a washer and dryer and then had it removed recently. I informed the office when maintenance removed them. I had talked to the office about it about two weeks before it was actually removed. Come time to pay rent, I was still charged the rent for the washer and dryer. Now no one is answering to correct the issue, and I was told to pay the full amount to avoid late fees. Absolutely not acceptable- why am I paying for something you knew you were taking from me and did take from me?Also- the office staff is horrible with communication and very unpleasant to deal with.ALSO about a week after moving in I had to flee my apartment because of an insane ant invasion- there were flying scout ants EVERYWHERE and all weekend I could not get anyone to get back to me about it. So for three days I couldnt even live in my new apartment. They never compensated me for those days.Do not bother living here- I promise you can find something better. Like- literally anywhere thats not here. I cant wait to get out.

I absolutely loved the photos of the apartments- (they won’t allow you to view apartments until after you’re approved) I submitted an application on April 8 and was told I would get a response back 24-48 business hours (which is understandable) however I NEVER received a response back and we’re on 4/22 now) I called multiple times reached a rep and was told to leave a voicemail (no problem at all) which absolutely made no difference to the communication- I sent an email with my contact info (was actually emailing back and forth before I even submitted my application)STILL TO THIS DAY I HAVE NOT RECEIVED A RESPONSE OF APPROVAL OR DENIAL. I was not rude in my calls or emails so I don’t understand at all. Definitely a disappointment across the board and an application fee waisted for NO reason at this point-I actually drove 45 mins out of my way to turn my application in because I was told electronic copies weren’t allowed. I definitely wished I would’ve applied anywhere else- If you’re looking to apply here make sure you stay on top of communication IN PERSON because -they honestly could care less about potential renters.

I applied for a one bedroom apartment and received a call from Ron, one of the leasing agents, on a Friday afternoon. He told me my application was approved and asked me to set up an appointment with him to tour the three available units and discuss the terms of the lease. Due to my work schedule, the soonest I was able to come in was three days later on Monday. He said this was fine and I set up an appointment with him at 10 am. I was excited. From what I could see the community looked decent. When I showed up for my 10 am “appointment” Ron came to the door to inform me that all available units had already been rented out. I drove 35 minutes one way for him to tell me this. He could have simply called or emailed me. I completely wasted my time, effort, and money on the application fee. I can not believe the level of unprofessionalism and poor customer service this place has to offer. Extremely disappointed. I wouldn’t recommend Timber Top to anyone.

Omg the best place ever!!! The office staff is so helpful and the apartments are GORGEOUS!!! I am relocating and can not wait to move in! If you are looking for a place in Akron to rent, I can promise you this place is the best option!

Meh. I could give you a list of my grievances but that would take entirely too long. Ive been unable to receive mail here because the apartment mailboxes have gone missing. My balcony is falling apart. Maintenance is slow to respond to requests. And theyre pretty expensive considering the age of the apartments. The townhomes where I live are the nicest and not really affected by criminal activity. So thats good. If you need space this is a good place. My unit is pretty spacious but there are a lot of detractors so proceed with caution.

PLEASE DONT MOVE HERE OF ALL PLACES!!!! Oh my god you could not get a better warning!! They overcharge you constantly for everything and never explain why, they never answer their phones, some months they’ll make you pay WAY MORE then last months rent and threaten to evict you 1 day after the 1st of the month if rent isnt paid!! people get into FIGHTS IN THE STREET IVE HAD STUFF STOLEN FROM OUTSIDE MY APARTMENT, people have tried to break in to my apartment! apartment management doesnt do anything about it, POOLS NEVER BEEN OPEN literally please its so expensive to live here too!! dont go here please pick ANY OTHER APARTMENT besides this one

Of course its owned by AIY Properties... they dont take care of ANY of the places they own. The apartments are nice inside but the outside (trash, cigarette buds, and over grown lawns) makes you not want to move here at all.Not to mention they dont plow or salt during the winter...theres so many accidents in the parking area during that time.

Timbertop management/office staff are some of the most unhelpful, and rudest I’ve ever experience. They have a “no leeway” policy paying rent . Meaning if you pay your rent on the 2nd at 12:01 they charge you $35 and give you 30 days to vacate the premises. This is during a pandemic when I lost my job as a waitress.

Some of the workers are nice and easy going.there is a worker here that was extremely rude gave me an attitude and had a tantrum because supposedly I was in her parking spot I look around and I didnt see anything state it was Hers I feel if youre having a Day dont bring it to work with you. AnD also check around to see if there was a spot for me to park and I was told I could park anywhere.

They never answer their calls and never call back. They take poor care of the facilities and they people who live there. The only upside is the price but even the price is too high for all the problems that this complex causes.

If you find a unit available, jump on it! This is one of the better apartment complexes I have found in Akron, and the staff are not only super attentive, but are really awesome people who go above and beyond whatever you need.

This is a share from Facebook. Kids and black mold is unacceptable. If 1 child develops asthma, this place can be sued for all they have. This is a problem that need to be addressed ASAP

You can’t get your deposit back if you have an emergency & cant move in so be sure you ask alot of questions that wasn’t made clear to me before hand. $300 in the trash or someone’s pockets read the reviews also. Good luck.

We just signed a lease here, and it was a great on boarding. People from the leasing office were patient, professional and organized. We definitely recommend the community.

Nice place to live 👌🏻

So my water heater broke back in November and they didn’t fix it properly fast forward 3 months later THE ONLY PERSON who fixed my stuff correctly was the new guy ! His name is Larry he does an excellent job and takes his time on everything he does! He also came back the next and fixed a couple things for me ! He’s about to turn the maintenance around and I can tell !

I wouldnt care if they were the taj Mahal that place will forever to me a dark place. My son Rudy passed away from.a car crash there. Also they do not maintain the roads in the complex i hate that place.

Unsafe hallway floors. Rent went up 50% in the past 4 years. Many issues not repaired.

They never want to fix anything....but dont be 1 day late on the rent there will be a notice on your door...

Someone picked through my laundry and stole my underwear out of the dryer. This place is full of creeps and should be burnt down.

This place is a scam. They will tell you they have a place available and have you do an application, and pay the application fee. Then told me I was accepted (when they never did a background check on me) and was told they had no places available. So they basically just steal peoples application fees and lie about actually doing the background check. Scam! And I have plenty of proof, as everything is recorded and documented.

I have lived at Timber Top Apartments & Townhomes for over a year now. Its a clean and safe apartment complex with many wonderful amenities. But what sets it apart from others in my opinion is the people that work here. From my first visit to the leasing office until now, a year later, I have encountered nothing but friendly, accommodating, and efficient service. The maintenance staff responds to every request within the same day. They are polite, respectful of your living space, and resolve issues within minutes. It is truly a stress free and pleasant place to live! Highly recommend it.

I haven’t been able to really get a personal experience. It’s hard to reach anyone by phone, no email address I can contact, and I have to at least try to call to get some answers because none are really given to you when you first inquire. I’ve been approved, but I don’t know where to go from here. I was able to view two units that I wasn’t fond of. Smelled like urine & there were feces in the breezeway. I had to view apartments myself, which I understand due to COVID, but no one followed up & again I’m unable to reach anyone to ask questions about alternative units. I really wanted to live here because I liked the area & the staff seem friendly when I am able to speak to them. I just want to feel welcomed & cared for at a place I plan to be at for at least two years. I’m having to view & apply other places in the meantime.*Update: I made this post 2-3 weeks ago. Got a hold of someone the next day, person promised some agent would call me because the two apartments I looked at were rented & I had to wait until more 1 bedrooms came available. No one ever called me back so I just decided to sign somewhere else. Decent place as far as looks, but don’t hold your breath on anyone following up with you.

My daughter Chanel stays in timbertops and she loves it. I come to watch my grandchildren and everything is beautiful her apartment is very spacious. Shes staying for another year and Im so happy for her. She have everyone wanting to come to timbertops. The only problem is my grandchildren put Ketchup on the wall and I was cleaning it up and the paint came off the wall.

Great place to live! Have only been here a short time, but love the amenities and location. The staff are amazing and will make you feel welcome and like a friend they havent seen in a while. Everyone I have met, thus far, is super friendly. The facility is secure and well lit. Absolutely love the finishes in the unit. If you are looking for a new place to call home in the area, I highly recommend Timber Top Apartments & Townhomes.

It’s horrible some of the staff are very rude I’ve been having problems with my apartment and they don’t care everytime I call I get ignore I’m trying to break my lease for peronal issues and they stay not caring and ignoring me I would love to contact the owner or someone that can really me

Lived in a few of these apartments here over several years. Heres my take: I was referred by a friend who said it was cheap, but the people in the office were terribly rude. Her neighbor was a drug dealer but didnt bother her and her boyfriend. Her boyfriend bought a gun.I moved in and found the apartments to be decent, depending what you get. Some are not maintained for decades and in terrible condition with rats, mold, you name it. Some are fine. The people in the office were terribly rude. Eventually I learned to talk to the manager, who I think was the owners wife. She was good. Then they sold and a realty company took over. Better people in the office, but heres the thing, the apartments and the community are the same.I referred a friend from work and within a month she came home to robber in her apartment who ran out through the window. Oh yeah, dont leave your windows open, people climb the building and rob you. That was in the newsletter. Guess she should have known.Your evenings will be filled with yelling, people honking horns, and gunshots. Your days are trash everywhere. It seems like a scenic area but you will not want to go for a walk. There really isnt anywhere to go, there are no sidewalks, and people gun it down the parking lot. I got passed while parking...Did I mention my neighbor was also a drug dealer? She assured me she could get anything, people came and went all night. I hope you like stinkbugs by the way. Some weird slime mold attaches to your faucets, I read it happens in some places but Ive never seen it?As I was moving out, my friend said something weird happened. She was driving up the entrance and the guy in the car in front of her was hanging out the window firing his gun randomly. Thats Timbertop! I said. You learn to say that after a while.

They are full.they need to update there website.

I have lived here since April. This complex has so much potential, but the clientele ruins it. There are SHADY people here. I don’t let my girlfriend walk around alone at night as she has had a couple of scary experiences. The complex needs 24/7 security patrolling.The roads are horrendous. The exteriors of the buildings (especially the laundry facilities) are extremely dated and damaged to certain extents.The apartments are dated with old stoves and refrigerators. The paint likes to flake off and chip in huge pieces. The floorboards have been cut unevenly upon install. The apartments look nice until you take a better look at the details.I don’t like telling people I live at TimberTop apartments because it’s pretty well known that it’s a terrible neighborhood.

This is a wonderful place to live. The property manager is a delight to talk to. They are on top of whatever needs to be fixed. Its very quiet here & I feel safe. The units are wonderful. My 2 bedroom feels like a private condo when I am home. I would definitely recommend living here to anyone !

TimberFLOP. Don’t waste your time here. We applied, paid for our application to be told a property manager would call us the same day, never did. We called every day for a week to check when they were going to call and was told the next day or that afternoon every single phone call. Then to be told a week later no one took our banking information even though they sent us a confirmation email of withdrawal of funds for the application. Such a sad excuse for a rental property. I tried so hard to ignore the reviews on here but I shouldn’t have wasted my time. I signed at a different and better rental agency within 3 days of inquiring with competent management staff. We were passed around to multiple office staff on the phone only to be lied to about this property manager calling us EVERYDAY. Don’t waste your time here. Their management is as good as their roads of the property.

Friendly till you have bad credit and didnt call to tell me options for apartment after i even told agent that i was sleeping in my car plus i paid 40 cash to get told i had to pay double security deposit and it wasnt 100 either

Just go to pick up or drop off kids from their dad

I live there now, nice place, pretty area, however maintenance takes forever to get out to you, and the office never answers the phone.

Simply amazing!! The place is CLEAN(tidy and orderly), PEACEFUL(quiet place people are very respectful), IDEAL LOCATION (easy access to Downtown), AND WONDERFUL. I applaud the team behind this. They deserve all the praises. They are of high standard to ensure tenants are satisfied with their service. You will not regret moving here. What a GREAT COMMUNITY!

Nicee...

I have lived here for about three months and it has been a great experience. The apartments are nice and clean and mine was beautifully refurbished. I love the light from all the windows in my unit, maintenance is quick with work orders, and the leasing office was extremely helpful and patient with all my questions. I looked at a lot of apartments in the area and this was by far the best around. Myself and my pooch are very happy to be a part of this great community!

Love this place! My husband and I loved here in January and have loved every minute of it. The management team and the maintenance crew are always so helpful, attentive, and on top of everything. The maintenance crew does a PERFECT job keeping our community spotless.

Looks like poorly ran place.... landscaping was horrible

I’m actually really surprised to see any negative reviews. I’ve wanted to live here for a while and my experience has been nothing short of professional and pleasant. I can’t wait to get into my new apartment. The skylights and the garden tubs are a bonus!! It’s also very private. Lots of nature around. Very pretty.

Just wanted to mention Ms. K. Booker was a pleasure to work with in the office here. She was very kind and patient assisting us in getting my sons first apartment. Customer service is everything to me and the apartment is nice 😊

You are very welcome I change my rating I absolutely loved staying in your apartment complex it was a very peaceful,beautiful and cool community to be a part of! The best thing is it isnt a picturesque Metroparks light settings the Hills and the woods go perfect with the style anesthetics of your buildings.I shared a two bedroom loft-style apartment with cathedral ceilings my bedroom had patio door with deck overlooking the cliff. It was so relaxing peaceful to sit out on my deck on a hot Summers night and look at the lights throughout the woods feeling somewhat like I was a child at summer camp.Which was much needed at that time of my life I cant thank you guys enough if I didnt own a home of my own now I would still be living there!

The entire staff is great. I needed to move quickly. They took the time to ask exactly what I wanted and worked to find that instead of just giving me what they needed to! They had my lease and unit ready to go in less than 48 hours! VERY pleased with our new home.

We moved into Timber Top Apartments and Townhomes a year ago and we love it! We are planning to re-sign our lease. The staff is professional, kind, and accommodating. We have been able to make many great friends in our time here. Shout out to Larry for being the best building manager in Akron!

The person they hired to do there dry wall and wood work did a horrible job, nails were left out on the stairs and when I called to complain about a problem I was having, the lady called the person I was having problems with when she knew I didn’t feel safe. Very unprofessional, doesn’t answer their calls, don’t care about the safe of their residences, only the dollar.Highly recommended you don’t go here.

Its a bit dark and hard to navigate if your not familiar with the area but the units are nice .

I just moved in and had a very smooth move-in! The leasing office makes sure you have everything set up before move-in to make things easy for you. You are wonderful people to work with and made my life soooo much easy!

Was a nice place to live, but if I could give it less then one star I would. Here is why. Had an emergency reason to move out before lease date. Was life threatening. Was not able to pay the amount for awhile. Yes my fault and take full responsibility. Debt got paid in full. Year later they are trying to come after me for amount. I now have an garnishment notice for this amount. Tried calling the court and I have to request an hearing for something that is paid for.it’s harassment and they will not get away with it. I don’t understand how something that is paid of goes for garnishment. Will be looking into harassment. This is not fair.

Visited here. The parking is TERRIBLE at night. And it’s pitch black EVERYWHERE! Scary

I am so happy with the way their leasing agents helped get me and my son into an apartment within 2 weeks of applying. Super professional as well as friendly!

Disclaimer: this is a review for the application process.ABSOLUTE WASTE OF TIME. They do NOT answer their phones/emails, it took them a MONTH to approve/decline my application and my cosigners application. If you actually want to live here be prepared to have to call multiple times a week to get any kind of answer.Edit: It took you a MONTH, and no you don’t respond to voice mails and you don’t respond to emails. To talk to someone on a phone I shouldn’t have first listen to an automated voice system and then press 1 for “more information”. It’s called customer service. And if your not going to answer your phones on a regular basis try updating your website with more information or putting your application online, its 2020 🙄.

8 months into my lease, and I wish I could leave. I understand they are backed up because of covid, but when I call for weeks about mold growing in my wallsI expect a real solution. Not some lady come and spray a couple spots of one wall with some bleach, and then they put a fan in front of the wall. They just don’t seem to care when I call. I have already had to throw out some furniture, and I really don’t want my 3 month old to be breathing in this mold. All they care about is money.

I had a great experience at Timber Top for the year that I rented. The apartment was beautiful. The location was primo. And the people who ran the management office were amazing. Anytime I had an issue they were there to help and make sure I was happy living there. Overall Great place to live!

We lived at Timber Top for almost 2 years, and I cant say enough good things about our experience! The management there (Larry & Annette specifically) were super friendly and treated us like family. Any time we had issues or questions, they were right on top of it! I too work in property management and can definitely vouch for Timber Top being a top notch property in Akron. I highly recommend Timber Top- great management and such a beautiful property too!

Unfortunately with the new owners its down right dangerous in the winter! They dont salt the roads anymore, let go of majority of maintenance staff, dont do anything about noisy neighbors AND increased rent on top of it! After 8 years Im leaving. Bitter sweet I loved my apartment but its not worth the hassle with AIY running things now 🙁

Worst customer service experience ever. Every apartment that I have lived in I have called and got an answer immediately. When calling for. Maintenance request, billing, or anything you may need you have to leave multiple voicemails and still may not receive a call back. Looking at other reviews a lot of people agree and they will comment on this post saying call them and I will call and still not get a answer definitely cannot wait until our lease is up

I have been living here for 4 months. The community, the property management, and, the staff are amazing. Every detail of their service is amazing. Everything you ask them, they will try to do their best to help you. I highly recommend Timber Top Apartments.

Lived here for over 8 years, 2005-2013. They were fairly good with repairs and maintenance when I lived there. Some of my neighbors were trashy, and the place is starting to look dumpy. It would be a huge undertaking to get this place up to par though. The streets need paved, shrubs trimmed, new panels for the buildings. You get what you pay for.

The management have been incredibly welcoming and helpful as I settled into Ohio. The up keep of the complex is incredible. The maintenance staff have fixed issues in less than a day; coming from London, this is truly incredible. Thanks to them for their continued hard work.

My husband and I have lived at Timber Top Apartments and Townhomes for over two years and have nothing but good things to say about our time here. The properties are kept up to date and clean by the friendly and courteous onsite staff. Any maintenance issues have been resolved quickly through an online service request system. Our neighbors are friendly and we’ve enjoyed meeting new friends around the community. Overall, a great place to call home!

Plow and salt the roads, i’m tired of almost falling everyday i’m trying to walk to my apartment

The move in process was so smooth and painless. Everyone was so great at letting you know how things work and your part in everything. At no time did I feel misled or confused about anything that was being told to me. The apartment itself was clean and well maintained and completely ready for me on the day I moved in. The complex is very pet friendly and it is perfect for anyone that has a dog. It is beautiful scenery to walk your dog in, or even if you dont have a dog and just want to have a great place to walk to get ready for work. i Have never lived in a place as gorgeous as this for my backyard. The building I live in is also very quiet and peaceful. All in all I would recommend Timber Top to anyone looking for a place that allows dogs. The price is great only 25 more dollars a month and no extra pet deposit. The staff that works in the office were all so great. You can tell when people are actually glad to get you moved in. I have felt very welcome since i first walked through that office door the first time. I love my apartment and look forward to living here for the next year.

Im a new tenant and very pleased with my experienceance so far. The neighbors are wonderful. Management and maintenance have been very professional snd helpful. IWould defiantly recommend Timber Top and I am looking forward to many years to come

Timber Top Apartments & Townhomes is an awesome property and I would highly recommend it to anyone that is looking for a great property in the area of Akron. The floorplans are spacious and the amenities add an extra layer of fun and convenience to the residents. The staff is very helpful and they will go the extra mile to handle any concerns.

From the first contact online and when I visited, the personal care I have received is beyond compare.Apartment is spacious, well maintained and quiet.Very happy here and would totally recommend .They are always available for anything you may need. Made me feel right at home. ❤

The parking here is horrible the roads are severely damaged and narrow. The place is a Hotspot for shady people as the management will allow almost anyone to move in. If you have the means go somewhere else.

Typical small apartment, 1 bathroom, a bedroom and with a loft bedroom, as well as things that need fixing, and a myriad of roads/driveways, and tight parking. No, I wouldnt choose to live there, just visited someone who does.

I would give 0 stars if I could. These are horrible, over-priced apartments. The walls are paper thin, you can literally hear everything your neighbors say, the floors are creaky and feel weak, the interiors look very cheap and unprofessional. God help you if you have neighbors above you. There are terrible bugs all the time, spiders, silverfish, fruit flies, stink bugs, etc. The roads are also in very bad condition.The maintenance workers have shown up drunk to my apartment on multiple occasions, and even when they were sober they didnt seem to know what they were doing. The power goes out intermittently all the time, literally dozens of times a year. The bathtub feels like its about to cave in, so showers can be exhilarating with the fear of sudden doom at any moment. A relaxing bath is completely out of the question. Temperature wise its very uncomfortable in the winter and nearly unbearable in the summer. Most apartments dont have opening windows so you just have to leave your doors open if you want fresh air.The office staff is usually rude and disrespectful, reminiscent of the South Park cable company. They could not be less helpful. The on-site laundry rooms are cobweb infested dimly lit hallways with over-priced old small machines that barely clean your clothes. Usually some are out of order. Much like the pool which often isnt open, and is crowded when it is open.Not being hyperbolic, I honestly dont have a single good thing to say about these apartments, and would easily consider them the worst place Ive ever lived. They bring great dishonor to their family. Do yourself a favor and stay far, far away from this miserable place.

My mom and grandma will be there new neighbors

The entire staff at Timber Top Apartments & Townhomes have gone WAY above and beyond to make me feel relaxed and cared for during my move. They are professional, kind, and caring -- making the stress of relocating much less of a hassle. 5 stars all the way!

Fantastic staff! They were so helpful in showing us a very complete list of options. Efficient and responsive! Low security deposit amount.

The apartments are sub par at best and the only thing worth while is the cheap price. However with my recent personal experience, they have lost my business. Never have I ever experienced such awful and immature business in my life. They need to hire all new people in the office if they want to be successful.

Have lived here for two years, and staying a third! Love our rates and the view! The people running the office are so kind and helpful! Never had such a positive experience renting! Shoutout to michelle for her extra efforts to keep us comfortable!

If you like hearing everything and I do mean everything the neighbors do youll love it.If you want drugs, just wait, someone is bound to ask if you want any.I lived next to a constantly barking dog that it took four months for the management to do anything about. Make this place your LAST option for living.One last thing... maintenance WILL enter your apartment without notice!They Fixed my refrigerator and proceeded to enter my apartment twoore times after for no reason. They did at least leave a notice they were there. FOR NOTHING!

Amber has been such a joy to work with! She is extremely knowledgeable, and was always available to answer any questions I had. She made the entire process seamless, and her people skills are tremendous! 10 out of 10 would DEFINITELY recommend! Thanks Amber!!

They suck at shoveling in the winter time and twice where we were charged twice for rent and it takes forever to get reimbursed

They could do a better job with snow removal in the winter. I wish the pool opened earlier in the summer. Otherwise its a good apartment for the price.

The Timber Tops are rip offs who ever wants to rent from them please dont give the 300.00 the ask for you will not get it back they rip people off...

Decent place to live. Can’t get rid of the ant infestation no matter how much I clean. Reported this to the office. Maintenance came in a timely manner and fixed what was wrong with my appliances. Complicated rent payment system. Charge an extra $21.00 to pay with a debit card, and they make it hard for you to split rent cost. It’s frustrating.

Insufficient rodent extermination. Unsatisfactory maintenance repair. Unprofessional office staff.

I love living here, Ive been living here for about a year and a half with my hubby and doggy. Never have had any problems with my neighbors or any crazy people. I love the interiors, theyre really good quality material. Its really nice and fancy. The price is amazing for a 3 bedroom. Literally super close to everything.

Not very professional at all. Refuses to answer my calls..have a maintence request out..and will not fill it im paying an extra 40 dollars just for a dryer that they promised would be fixed on monday. I have to go to the laundrymat now just to get clean clothes

So I was thinking about moving here me and my girlfriend into a 3 bedroom 2 bath apartment took us weeks to find a apartment we went back and forth from work days off hours in and out apartments until we found one we both like paid the application fee plus 300$ to hold this apartment me and my girlfriend work a lot and she back and forth to the air force we told them we will move in exactly 30 days they said perfect this 300 will secure the apartment now today they call is and tell us they gave the apartment away . To someone that needed the apartment now and since we moving in 30 days we can give u another one. Now Im tick I give u money out my pocket for u to secure this apartment and u give it to someone else . Now this is not how u run business and second why are u showing apartment that already been claimed I am not moving here and u shouldnt either they do ------ business

Since living here (2 and a half years) weve experienced mold that made us ill, parts were stolen off of our cars twice, one car was broken into, and our apartment was broken into and my things stolen. Ive complained, but I only ever get the voicemail when I call and nothing has ever been done about it. The rent is too high anyway, but its WAY TOO HIGH for things like this to be continually happening and having nothing done to even attempt to deter it.

If I could give TimberTop zero stars I would. I have been trying to rent a 2 bedroom loft for 4 and a half months. I did not recieve any calls for 2 whole months of calling and when I did i kept being told Id be called back but never was. I was passed around to 4 people to no avail. I spoke to Meghan and she assured me she had a 2 bedroom loft available that no one was looking at and i offered a deposit and 6 months rent up front bc of covid i have not been able to find a place bc landlords are taking money and selling apartments and not holding them as promised. They ran background and still sold the apartment. I was then told by Larry that they had a bunch of apartments being available this week he was waiting on his property manager and he promised he would call me AS SOON as it opened up. Never got a call. I called 10 minutes ago and a man answered told me no apartments are available. Refused to give me the property managers number. Now me and my kids have to find some place before september but we cant bc of all the fake promises and we was told wed be called to process paperwork for 4 different apartments and everytime I was called they gave them away. I am a teacher and a single mom who works her behind off. We have been bamboozled and lost 300$ in apartment holds and fees and prolly more since february and we are now in July and have nothing to show. Good background, good rental history, always pay bills on time, take care of my properties and yet I stand to lose my career i paid 800 dollars to get a degree in bc we may become homeless due to negligence and blatant lies. This place is a waste of time and everyone lies.

Great service!!

Stop leaving 30 day notices on my door after not paying rent for one day! Listen to these low star reviews they don’t care about anything except for money here

Decent apartments

These are the worst apartments I have ever stayed in they look nice I can’t lie about that but the staff are rude and they are incompetent. Then when you need something fixed they give you the run around I’ve been here for atleast 7 months and called atleast once a week about things I pointed out before moving in. I wouldn’t recommend moving here unless it’s your absolute last resort and even then I would still recommend you keep looking before settle with this place.

My BF and I have lived here at Timber Top for 10 years. We lived in our first apartment here for 4 years and then moved to a bigger one with a garage and fireplace for the last 6 years!This past year the property is under new ownership and while I see many improvements there are still many issues that need addressed.For one thing we used to be able to stop in the office and drop our rent check on our way to work, now the rent has to either be mailed to Cleveland I believe it is, or you have to pay on the Internet and there is an extra fee! $1 a month extra does not seem like much but over a year it becomes $12!Also the previous owners took all the rental records and the new owners have no idea that my boyfriend and I were never late with our rent for the 9 1/2 years we lived here under the previous owners!Not many of the residents here can say that and my concern is if I decide to leave here, I have no rental record or a reference for the last 10 years of my tenancy anywhere!That aside, I can see that they honestly want to improve our community. Maintenance issues are handled much more expeditiously when you call the office, always handled very professionally!We love our apartment but it is an old building and in the winter we have cold air that blows in our living room door because the building has settled and the door no longer seals tight, but that is not the new owners faultI love my apartment here and I look forward to seeing the many improvements I know they have planned for this complex! I would give it five stars except for the drafty living room,the boiler sometimes doesn’t provide adequate heat although it is free so that’s a plus, and the dumpsters are running over most weekends because we have no trash pick up.Debbi H.

The price and location were alluring, however it has been a nightmare living here. The price is obviously the result of a leasing agency passing on the savings of their staff onto the tenant as there hasnt been a single interaction with the office that has yielded any meaningful results. It has been over a month with an excessively leaking roof and it has been three months that Timber Top has been trying to charge me for renters insurance when I have continually provided proof of my own.If you live here, you will be leaving once your lease is up. Good Luck and remember the price isnt everything.