Awful customer service. I made an appointment and made special work arrangements to get to my appointment at the scheduled time and had someone follow me so that I would have a ride after leaving my vehicle there. The service provider that greeted me when I was dropping my vehicle off on the day of my appointment (on a Friday) told me that my vehicle could not even be looked at until Tuesday. He told me next time I needed to make an appointment directly with him and not his scheduler if I wanted it looked at sooner. How was I supposed to know that the scheduler on the phone gave me an appointment time 4 days before his availability when they stated that they gave me an available appointment? I told him that I would take it elsewhere and thanked him for his time. His response was “Good luck. Nobody else will get you in for weeks.” Very rude and poor customer service. I ended up making an appointment with Evans Arena instead. They were able to get me in the following Monday and looked at it the same day. It was definitely worth the drive. Much better customer service!

Service department no longer provides good service. The people are friendly, but their service model is NOT customer friendly. Since customers can no longer schedule an appointment for even a simple oil change, you show up and may have to wait hours to get it done. This makes planning your day impossible! I have purchased multiple vehicles here, but never again until they fix their problems. Sadly, this is the last time I will use their service department.

Sorry but dont know any names, but the young lady that helped us was very friendly and helpful. We always get fast and efficient service when we come in.

Customer service want great this time around. My vehicle was in the shop for 30 days. After four days of having it the check engine light came on when this was never the original issue The shop Didn’t communicate thoroughly with the warranty company. Two separate bills were sent out causing confusion on the backend. My warranty company wasn’t presented with all of the information up front leaving me the customer with a bill . Staff is nice but i will be exploring my options in the future

I thoroughly enjoyed the purchasing process at Key. It was a no rush, no pressure buying deal. I was allowed to test drive without having a salesman breathing down my neck. Jeff was a total rockstar when it came to negotiating the buy and it was a clean relaxing atmosphere.

My mother bought a n ew 2021 Jeep Cherokee and was informed that it has a recall. She contacted the dealer who informed her that the vehicle would have to stay over night for the repairs. An appointment was set up for June 1 at 11am. The service department informed her that her car would be ready June 2. She attempted to call for a status at 230 today and says she got a busy signal. I called around 4pm, talked to the service manager who informed me the vehicle was waiting for a bay to perform the maintenance. What I dont understand is why my 80 yr old mother needed to bring her car to the dealer and have it overnight if 1- the dealer didnt really schedule a bay to do the maintenance and 2 the parts were not already on hand for this recall. The Information from Jeep says this repair would only be 2 hours, So AGAIN why did the dealer set up an appointment with my mother if they werent going to do the job till another day,

Buying my new Jeep at Key Chrysler was the best car buying experience ever by any human being my salesman was David Tackett and was absolutely a great guy gave me a great price on my Jeep gave me a great trade in price for my Challenger still cant believe how fast I was in did the paperwork and on my way absolutely fantastic best car dealership Ive ever set foot in will not hesitate to buy another vehicle in the future thanks again

Did a good job on my routine stuff. Had a hiccup on a major one due to illnesses and injuries but they made it right. I will be back.

Disappointed with my interaction with one of the sales reps. Got price for a truck with military discount and employee family discount, great, 9K off the sticker! Not so much...the manager tried to offer me 15k less for my brand new trade-in then what they evaluated it for on their own website. Needless to say, I walked away.Giving 3 stars as the sales rep was responsive and returned my call quickly, but 2 star off for shady negotiating.

Express Lane oil change. Was quick. Very friendly. Thorough. Would recommend and will go back.

I bought a 2016 jeep wrangler which was a certified used. The salesman went on and on about it being an AEV vehicle. Which means it was professionally lifted as an AEV promotional vehicle. This appealed to me being professionally lifted out of the factory and the fact it was a certified used. After driving the jeep for 200 miles over the course of two weeks, my traction control and ABS lights came on. I had the vehicle towed to the dealership. After a week and a half they told me it was fixed and I picked it up. Two days later the lights came back on. I contacted the dealer who sent drivers to pick the jeep up to take it back to service. After having the jeep for a week and a half the service department started to explain that the oversize tires and lift was the problem, which I explain to them was on the jeep when they sold it to me. Certified. They continued to diagnose. After 2 1/2 weeks they deliver the jeep back to me fixed. The jeep was delivered with the clock not reset on the radio ( which is no big deal ),the gas tank empty (gas light on)and the speedometer off by about 10 miles an hour. Keep in mind this is a $28,000 certified vehicle. I have owned it for two months and been able to put only 250 miles on it. This is beyond disappointing. I know Key Chrysler has been awarded service awards,This just confirms to me that we live in a society that gives everyone a trophy.

So far I have purchased 3 vehicles from Jake at Key CJDR and we keep coming back because of the great customer experiences he has provided. We love the small town family-owner dealership experience and always appreciate how helpful and friendly everyone is at Key CJDR. Thank you!

Called in August to get recall work done on my Pacifica. We scheduled an appointment and I brought the car in. It was early for the oil change but I asked them to go ahead and do it since it was in for service anyway. They never called me to say it was done; finally a half hour before closing time Saturday I call because we needed the van to transport the whole family that afternoon. They apologize for the poor communication, and tell me they actually didnt even have the part they needed to do the recall work. They promise to call me when the part becomes available. Well its February and they never called and I just had it done at another dealer, since this one isnt interested in my service business.Edit: Key did contact me and is working hard to make it right. For now I’m bringing my vehicle back here for all it’s service needs.

Always super friendly and professional!! Service was quick… they had me in and out in no time!

Brought my truck and Jeep.Great salespeople and great mechanics. Service is perfect.

My experience at Key Chrysler was great. My salesperson was Dwayne and he went out of his way to ensure I got the vehicle I wanted. I knew what kind of vehicle I had in mind, but still the whole process was done in an hour and a half. I did not have to spend hours at a lot and walk away with nothing to show for it other than frustration and time wasted. Everyone there was very friendly. I would recommend Key Chrysler to friends and family. Thanks again to Dwayne and everyone there at Key.

I’ve purchased many Vehicles from across the Country. The experience I had with Key Chrysler. Was just that. The Key to buying a Vehicle. No drama and No Puffed up Sales Strategies. p.s. ask for Dwayne

I have been doing business with this dealership for fifteen years now. I have purchased 10 vehicles from them and have been more than satisfied with the great deals we receive and the wonderful service they provide. The sales staff are wonderful and very personable. The service department is very welcoming. From preventive maintenance to any mishap that may occur. They are ready and willing to help. This is why we keep going back year after year. Give them a chance they will welcome and earn your business.

Went to the express lube on Saturday. They were very nice and professional but in a casual friendly way. Will for sure use them again for my Fiat service.

Not a high pressure sales dealership. Was refreshing to not be pressured into buying at that moment. Bob was very personable and had good information on the vehicle.

I have bought numerous cars from Tobey Auto Group and brought a friend over from Indiana so he could buy his first car from TAG! My friend was exceptionally happy to find the price he did on an excellent car. He felt he was treated with courtesy, respect, and was given a very fair price on his trade in.

My wife and I were looking for a nice car. Dave our salesman was top notch along with Jake in the finance dept. Made the best buying experience ever.I highly recommend them if your looking to purchase a new/used car. Thanks for your help.

We took our Jeep Cherokee in for service. Beau was our service representative there. He really took great care of us and explained everything that was going on with our vehicle. Thank you Beau for taking care of us. We appreciate it.

Excellent service, Caitlin always takes care of my requests, She is friendly and always goes over everything with me. Karen also is great. Kelly is a super Service manaer

Great. Very helpful. The ladies in the service centre were wonderful.

I got sent out of state to work and realized my family needed a second vehicle with no time to shop in-person. I came across exactly what I was looking for through Auto Trader and contacted KEY directly. Dealing with them on our last purchase, I was already comfortable making a blind purchase.I expected to complete necessary paperwork via FedEx but they went the extra mile and drove nearly 5 hours one way to meet me! They got the deal done in 3 days, including delivery of the vehicle to my wife. They also got me an insanely low APR...No pressure at all. Highly recommended. Noone else matches their customer service.Kudos to our saleswoman, who delivered the vehicle with her husband on her day off!

Stopped in to look at pick-ups, walked around looking for ten minutes or so, waited a while by my car but no one came out. Got in the car and called and was told they were busy, but would be right out. Waited another ten minutes a left. I wasnt dressed very nice, but drove a pretty nice car and had my checkbook in my pocket. They must have more customers than they need.

Customer service is abhorrent. It took 3 days for a diagnostic check and not once in those 3 days did they call to update me. And even after the check and recalls were completed I had to call them and ask for an update on my car.

Use them as a last resort for servicing. Made an appointment for service and they didnt even look at it for 48 hours. After repeated calling, they did plug the diagnostic module in and promised me they would look at it again Monday (as it was now Friday afternoon). Communication is poor and customer service is as well. I have used them before and they werent like this years ago. Other places in the area are more responsive and forthcoming in their explanations and timing.

Not sure if I was just in a bad time with the parking lot getting sealed or mandatory is diminished down to a minuscule amount

Unfortunate experience with a dealership I have seen in town my entire life. I contacted this dealership in an effort to price a truck due to the time of year and the likelihood of lower prices for the previous years’ models. I was met with an uninterested sales manager who seemed unenthusiastic about taking my information. Whoever the gentleman was stated he would take my information and pass it onto his sales staff but seemed as if I was bothering him to do so. Needless to say, no response from the sales staff after a significant period of time. I will be shopping with their competitors or with a dealership who will be at least somewhat happy to earn my business. Please steer clear and look for a more friendly sales staff.Respectfully,Ben Barrett

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. who offered no help or assistance. Key went above and beyond our expectations in the quality of service and assistance they gave us. Kelly Morgan, Deborah Hilsman and the service department worked hard to ensure the repairs were done right. Highly recommend

Stephanie Drayton at Key Chrysler is the best. I am from Corbin, KY (3 1/2 Hours away) and she took care of everything I needed before I arrived at the dealership. Answered all my questions I had quickly. She was very friendly and courteous. If you go to Key Chrysler ask for Stephanie. You will be glad you did.

Key Chrysler in Xenia, OH gave us superior service with our car. We had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gave us. We highly recommend them to anyone in need of service for your car.

Way better than the dealership I used to go too in beavercreek. These guys are super fast too!

In for a recall update, in and out very smooth.

Caitlinn Courtney was so kind and helpful. She has made me decide to have my car serviced there from this point on. Usually I wouldnt but I will spend the extra money for such great service. Thank you Caitlinn!

2nd vehicle purchased from Key. I highly recommend

I can honestly say we had the best car buying experience ever at Key. We were looking for a new car to replace one that had been totaled in an accident. We ended up with a really nice used Dodge Dart that was sold to us by the most genuinely nice sales person, Michael Baker. We never once felt pressured to buy the vehicle and he went above and beyond to get us what we wanted (car manuals, front license plate bracket, and he made sure all recalls were taken care of) with the car. Even once the sale was done, we went back with a question about the car remotes and he did not stop until he got what we were looking for. I highly recommend checking out what Key has to offer for vehicles if you are looking and ask for Michael Baker.

Great deals and no pressure from the sales team. Best experience I’ve had while purchasing a vehicle!

I would like to express my gratitude to the service dept at Key CJDR..I had some special requests for my service on a 2017 Ram Longhorn, Caitlinn did an excellent job to honor my requests. She made me feel like one of the family. I will be back for all my Ram truck needs.

I had a wonderful time working with Stephanie for a car I had found in their online inventory. Best dealership Ive been to in a long time!

First and last time I will ever buy from here. I thought I was getting a good deal, Ive had nothing but issues with this car (from the Bluetooth to the car reading the tire pressures wrong) for the last 3 months (the short 3 months Ive had it).They ripped me off in price so badly that no where will refinance my loan now.

Five stars - everything went perfectly with my oversized Travato RAM. Staff was amazing and super helpful with booking time in a large bay. Highly recommended

We were absolutely pleased with the sales and service we received here at Key Chrysler when we bought our Ram. Jeff was an amazing salesman and took care of us through the entire process. We will definitely be returning customers when we need to get another vehicle. I would send anyone to Jeff if theyre in the market for another vehicle!!

We had a specific vehicle in mind. Not the exact model, but capabilities and price range. Our salesperson is someone we have bought several cars from over the years.After getting a detailed idea of our needs, he pulled several cars from the lot. We were able to make a decision in a short time and the deal was set!Very pleased with this transaction.

Caitlinn was AWESOME! Ive been a customer of Key since we moved to Xenia in 1993! 😄

To me a good business is one that when an issue comes up they take care of you. First off my hats off to Jeff in the sales department. He had gone above and beyond every time I have interacted with him. After we bought the truck we found a a spot on the bed and Jeff made sure it was taken care of at no cost to me even got me set up in a loaner which he didnt have to do. Only issue I had was lug nuts coming loose on one of the wheels. I wasnt mad and they were sincerely apologetic. Had a good conversation with Phil while I was there, I like what he and his crew at cruisers do with the aftermarket stuff I recommend.

Amazing folks! Never go anywhere else! Great people and Great Sevice!

I couldn’t be happier with Key Chrysler. Dewayne always goes above and beyond to take care of my husband and I. We have bought quite a few vehicles and each time is a success! Highly recommend Dewayne for your vehicle needs. You won’t be disappointed! Thank you Dewayne! We appreciate you!!

Cole Derrick in sales and Bob in the finance office where so amazing to work with. The first offer I got on the car I wanted was the best offer. Didn’t have to beg or go back and forth for hours. Didn’t feel pressured. Bob told me there are a number of employees who have been with this dealer group for 30-40 years. That was apparent to me in the way they do business. If you want a great experience buying a car, ask for Cole.

Do NOT USE THIS DEALERSHIPAVOID AT ALL COSTS

Customer service here exceeds our expectations. Our service advisor Deb exceeds our expectations each and everytime. Key Chrysler has our confidence to maintain our fleet.

Recently had our 2004 Jeep repaired and wanted to share our experience. The team of experts at Key are wonderful. Very understanding and compassionate. Kelly (Service Manager) is absolutely wonderful! We were treated more like family than a customer by everyone there. We have never been to a dealership with these values. Had the same experience with the Sales Manager when we bought our 2019 Jeep last October. Keep up the great work!!

They went out of their way to get the part we needed for a RAM recall and provided quick and safe service. Very helpful people.

CJ, Travis and the team take great care of you from the initial phone call. They were professional, knowledgeable, and most importantly, very courteous. I have myself a long term provider for all my Ram needs. I also want to give earned praise to Kevin at the collision shop. Thanks to you and the team for getting my Ram back to brand new.This is the premier Chrysler Jeep Dodge provider in the Miami Valley. I’ve been to quite a few, and the professionals at Key offer the products and services at fair market value with incredible customer service. Try them out and try to make a liar out of me.

If youre looking for a transparent buying experience that cuts out all of the high pressure tactics - this is the dealership for you. Always a fair deal and a smooth buying experience.

Phil butler and Ed fannin have been great thru my whole buying experience and needed work. Thanks a million.

Great customer service

Love this dealership. Staff is ON POINT and always ready to help. I miss Terry, but his family have honored his values and his memory by keeping with the same business ideals. I would recommend this dealership for new and used vehicles. Shop manager is fabulous and helped me personally with my repair. You dont find places like this to often. Carry on!

I thought they were a good dealership I took my car there three times to get the same problem fixed they could not figure it out my car got damaged while it was there theyre real nice on the phone to you the first time but then they get you in there they dont communicate that well at all they say theyre the best but I have to say they are the worst I dont recommend them to anybody I found the problem on my car at the ring in my car home a third time

Great experience: respectful, efficient treatment by sales and finance professionals, and we found the truck we were looking for!

Good service and knowledgeable people. Caitlin in the service department was extremely polite and professional.

Great service, friendly staff, good prices, make you feel like part of their family. You can tell they really care about you as a customer. The mechanics are well versed in their knowledge and go above and beyond to make sure your vehicle is done correctly and completely.

Great people and vehicles:)

Very happy with the price and customer service I received at Key Chrysler. From my salesman Cole to the finance guys, they went above and beyond to get me a fair deal and behind the wheel of one of my dream cars. I have owned over 30 cars in my lifetime and this was by far the best experience I have ever received at a car dealership.Thank You!

Easy to work with, great cars at a fair price! Will definitely be back!

Great experience working with Phil and Cole; they were knowledgeable and had an answer to all my questions. They made me feel like I was in good hands throughout the whole experience. I love my new Jeep, and highly recommend Cole.

A great place to buy your vehicle. Both sales and service have been awesome.

Stephanie Drayton is phenomenal to work with! She worked with me for 2 days to find a car I loved. It was not easy to find a car I loved and get a deal I could afford. Not only did I get an amazing deal but a new car as well! I left there feeling like she was a friend. Very honest, and when you are about ready to lose faith she makes you laugh and brings Rich into the picture. This is not my first experience at Key-Chrysler but by far the best. As a woman sometimes you feel taken advantage of when looking for cars. I can say I felt comfortable at all times, I believe Stephanie answered everything honestly and sometimes to honest. Which is what you want but never expect to get. I will definitely buy my next car, or I should say truck, from Key-Chrysler and Stephanie!! Thank you Stephanie and Rich!! Amazing!!

Im pleased with the care of my FIAT 500x with Key Chrysler. The kind and thorough attention to the service of my car warrants my loyalty for any future needs I may need as I enjoy the pleasure of driving such a fine car.

Great lot and a great sales team. They helped me get the truck of my dreams. I cant thank you guys enough for the power wagon. Annette you are the best. *updated after they helped me with a warranty grey area* yall rock. Looking forward to having the part replaced.

Great place! Go see Cole Derrick he does an awesome job!

UPDATE: Integrity is in question at this service department. I had my vehicle dropped of for a flash recall and asked them to please rotate tires I had purchased there. No worries! I was told. I like to know where I stand so I recorded the location of one of my tires, prior. When I picked it up it was still in the same spot. So I know for a fact that tire did not move. I went to inform the service department and I was told they were very sorry and that they would look into it. Even kinda halfway offered a free oil change. On my way home I got a call saying they reviewed the video and my tires had in fact been rotated. Okay, I cant prove the other three did not move but you can tell a steer tire from the back tires by looking at the wear. They rotated one side based on what I could tell! I get its not a big deal but dont lie to me to save yourself. Talk to your tech, figure out what happened and make it right with the customer. I am not sure if I will return. Its the principal here for me. Many small shops closer that deserve a shot at my business.Kelly, if you want to keep me as a customer lets see about three free oil changes on this Diesel of mine, aye?

Great service and staff! I would have given them 5 stars if it didnt take 2 and a half weeks to get an appointment. And they were very very busy. So trying to keep up on things isnt easy but I felt they did the best they could. Just could use more staff

After searching the web for a used Town & Country minivan, we were contacted by DJ Yates from Key Chrysler/Jeep etc. He was very helpful and sincere with assisting us in selecting the right vehicle that fit our needs. Our visit to Key Chrysler (on a very cold and snowy night), we found just the right van sitting at the front door, engine running, the interior toasty warm and awaiting a test drive. DJ was very thorough to insure we were familiar with the vehicles features and operation. Following the test drive, DJ answered all of our questions and concerns. Our purchase of a great car was complimented by a very warm, sincere and knowledgeable sales person (DJ Yates). Go see him soon!!!!!

The experience here was just different overall. It wasnt necessarily bad, but it wasnt as good as it could have been. It started off by me walking into the building and into a group of three male employees who were standing by the door. All of them just looked at me like I had just stepped off the mother ship and they were so shocked they couldnt form English yet. I introduced myself to the older of the three, Dave, who took me out to look at the Charger I wanted. Everything went fine with Dave. He was nice, personable, and didnt pressure me when I said I needed to wait until I received my first pay check from my new job on Thursday. The sales manager was also very nice and did everything he could to make sure I was satisfied with the deal.I texted Dave on Thursday after I received my check and told him I would be in around 1 to get the car. He said to make sure I bring my down payment and other paperwork and he would have the car cleaned and waiting for me. I got there a little after one and noticed the car still sitting where I had left it. Thats fine. Not a big deal. I begin to process my paperwork and was asked for the cash down payment by the man in finance. I told him I wasnt told to bring cash but could put the payment on my credit card. Again not a big deal. We processed my finances and I was out of his office in less then 10 minutes and it was then I realized I was never offered gap insurance which I wanted and I guess I should have asked for. My mistake as Ive never had to ask for it before as typically dealerships try their hardest to sell all the extras with a new vehicle.I turn in the keys to my old car and get the keys to the charger and while Im looking over the vehicle I notice various scuffs and an odd sticky substance over the paint which I ask Dave about. He has someone clean it off while he explains the vehicle has been fueled and is ready to go. I leave with the vehicle and notice that the gas is just over 3/4 of a tank. So you couldnt be bothered to make sure I have a full tank of gas? Also, not a big deal, but eventually these minor attention to detail errors start to add up.

I came in last month to see about a price on a part and was given the price. Had to save money to but the part. I went back today to buy the part and they told me it was three times the amount that they originally quoted me. I’m not concerned about price hike I wanted to be sold the price I was quoted the first time. You should make it a policy that when you give a quote to someone you let them know you are going to tell them different price when they come back in.

I’ve been a loyal customer if Debra for many years. She works hard to help and aims to please! I would recommend this dealership and use it again. Great inventory, friendly service, financing solutions and an enjoyable experience all around.

Excellent experience at Key Chrysler in Xenia! We just purchased a new Town and Country and love it. Everyone we worked with was so friendly and made you feel so comfortable. If they do not have exactly what you want on the lot they will do what they can to find the perfect vehicle for you. They spent so much time searching for what we wanted and then showing us how to use all the features on the van. I would highly recommend them if you are in store for a new vehicle!

The customer service was awesome!

Ive been in the car business for 16 years, working for a different dealership. When looking for a car for myself, I happened to find one I was interested in at Key. When I contact them, I was fortunate to find Jeff Hendrickson! From the first phone call, through the sales process, and after sale follow up, Jeff has gone the extra mile to make sure my experience has been exceptional! I want to thank Jeff for going above and beyond and I give Jeff my highest recommendation to anyone looking for a new or used vehicle at Key! Thanks Jeff!

New Ram truck purchase at Key Chrysler-Jeep-Dodge, Xenia OHI recently purchase a new Ram truck from Key Chrysler-Jeep-Dodge in Xenia OH. My experience was by far the best of any car purchase I have experienced. The staff (especially the salesman Dwayne Cornett) were pleasant and knowledgeable. The atmosphere of the dealership was relaxed and professional. There was none of the normal high pressure sales tactics often seen a car dealerships. The listened to my needs and when they didnt have the perfect vehicle on the lot, readily offered to order me a vehicle. They made the process easy. I had done my homework and knew that the pricing they offered was fair. They also offered a fair price on my trade-in vehicle. Haggling was not necessary. Delivery of the vehicle was quick. All paperwork was done ahead of time, so pickup was quick and easy. I would highly recommend this dealership even if it means you have to drive a little farther to get there.

Jim Hendrickson is AMAZING!!!! He spent an entire day with us to help us make the right choices for our family. He helped us find a reliable car for my 16 year old daughter with a payment we felt comfortable with. He also helped me upgrade from my Dodge Caravan to Chrysler 200. He made two ladies very happy. Everyone at Key were super friendly. Bob Peterson was great and Mr. Toby even took the time to come over and thank us for our business. Jim H. and Key have earned our trust and customer loyalty.

GM Phil is rude, incompetent, and a careless individual! After having my car for twenty days due to a recall issue ( that I was told I was financially responsible for) after reaching out to the FCA and finding out that not only was I NOT responsible for the fee but that I also should have been given a rental ; I was told by Phil it was nothing he could do with NO effort and they held my car for an additional day after it was repaired requiring me to have to extend my rental without reimbursement!

Very fair negotiation! CJ was a pleasure to work with. Quick and painless buying experience. I would definitely recommend visiting Key if your in the market for a new vehicle.

Absolute worst service I’ve experienced ever. Kept our jeep 4 days for warranty work without ever looking at the issue. Then tell us is it’s likely not warrantied and we’d need to pay. I Inquired about programming the LED headlights when dropping off and told them never mind and to not touch them after they gave me a price. Went to a different dealer who fixed our leaking axles in less time than they had our jeep. No mention of the headlights so they should not have been touched. Get our jeep back and I have a headlight out and the wiring isn’t connected the headlight also appears it may be broken. Absolutely awful experience.

The best price and customer service by far. After visiting 2 other Ram dealers that were dishonest i went to Key. 2 counties away but it certainly was woth it.

Take your vehicle in to have recalls repaired they keep it for a week waiting on parts they should have had for scheduled repair then call you with a list of repairs they want to keep it for another week and charge you thousands presumably this is standard procedure to end up making you pay for the recalls. my suggestion dont buy anything related to dodge

Thank you to Jim Hendrickson and Key Chrysler. I am in love with my 2015 Chrysler 200. Jim worked so hard to get me an amazing deal. He is straightforward and honest and makes you feel like family. This is my second purchase from Jim H and Key. They have earned my trust and customer loyalty!!!!! Bob Peterson got us in an out with signing our paperwork which was much appreciated. He was detailed and very friendly!! Even Mr. Toby stopped by and thanked us for our business. it was nice to see him out in the trenches talking with the customers!!!

Key Chrysler is the ONLY dealership in the Miami Valley. When youve gone through the process of owning, leasing, and servicing cars (even from other locations) you start to realize that no one has the professional experience that the Key Chrysler staff provides to you at a time of decision making. You know they have it when the head person at the dealership is willing to take 15 minutes to install a front license plate on your new car. Terry Tobey left a legacy that is proven though his employees.

I took my 2014 RAM 1500 to KEY Chryslers Service Department when I had a power steering issue because they are an authorized Chrysler service center. It was a great decision. Chris, Kelly and CJ were excellent to work with. They were professional, met the timeline we discussed and were very reasonably priced. The pick up and drop off service is very convenient. They fixed the problem and I have had no issues since. Thanks KEY Chrysler, I will not look anywhere else for service.

Well, I took my Ram 1500 in to Key Chrysler two weeks ago to be repaired and I havent heard a thing from them. Not very good service if you ask me.

Absolutely the best experience I have ever had buying a vehicle. My salesman Joey was a great guy. Down to earth, didn’t ever try to pressure me into a sale and didn’t try to feed me a bunch of BS. I got a good deal and I’m very happy with my purchase of my Ram 3500. I know when it’s time to get my wife a new vehicle I’ll be making the 45 minutes drive from my house back up to Keys.

In the past I refused to go to any other location but this one, now I can’t get any help from them. I bought a car from them. I have called for the past 4 or 5 months trying to find out about my warranty and trade in possibilities. I have left so many voicemails and never received a call back. I spoke with one guy/boss in warranty and he sounded as if he just went through a divorce and was taking his anger out on me. I have been hung up on multiple times. But the women are great, very respectful and helping especially in the calls department. I was telling everyone this was the greatest location in the world, promoting as if I worked there for free. Now I just smh

Thankful they could keep my appointment even though whoever I spoke with didnt put it in the schedule.

From start to finish my experience was awesome . Everyone I talked to was very professional and helpful. Until I went to key I had a bad impression of car dealerships .The salesman was very helpful and went above and beyond to answer every question I had and help me find what I was looking for not what he wanted to sale me .I was very impressed with the whole experience and pleased to feel comfortable and important .Thank you Mark and Mark for a great truck and five star service !! this was the best vehicle buying experience I have ever had..

I took my Jeep in for a recall, and found out from the technician while I was there that the previous owner hadnt brought my Jeep in for a previous recall from 2012. But they were willing to work in that repair anyway so that I didnt have to reset everything for a different day. These people are wonderful to work with, and everyone I spoke to was very helpful and friendly. THANK YOU so very much to everyone at Key Jeep!

I have purchased many automobiles from Key Chrysler over the years. Most recently I was able to send a client who had been widowed (70) and never purchased a car. Not only did Rich help her but he continued to give her cars over night to make sure she was completely comfortable in the vehicle. Rich is an asset to Key Chrysler, his integrity stands out and his reputation keeps clients returning.

Got me in and taken care of in timely manner.