This place exceeded any expectation I’ve had for an auto repair shop. They’ve been helping me out for a while during tough times and they have been providing amazing service since. It’s just a different environment there. Great communication. They take pride in their work. They are very professional and naturally friendly. They offer as much help as they can from their end. Honest and straight to the point. Fast and efficient service. Ashley has been great to work with thank you for the help you and the team have done! I can keep going but check them out yourselves and you won’t want to go anywhere else!

Unbelievable customer service, beyond anything you would expect these days. Honest and keep you in the loop. Took care of a difficult problem and made it great. Courtesy vehicle was very helpful and Ashley was too. The whole crew over there is great. John is a stand up business owner who actually cares about his customers. I would recommend them to anyone!! Thanks guys!

I have been a customer with Premier Auto for just over a year. I have had my vehicle looked at and repaired 3 times and each experience was wonderful. First of all, Ashley is exceptionally friendly and great at her job running the office and taking care of customers. She is easy to talk with and great at explaining necessary repairs. She has gone out of her way to help make each visit for me snd my family as smooth as possible. The mechanics are great as well. My car is always taken care of and returned feeling like new. I get a great feeling of care and trust from my experiences with Premier Auto and know when my car is there it is in good hands.

Positive experience start to finish! Ashley was great, kept me updated with everything that was being done. They had my car longer than anticipated but provided a clean and new loaner vehicle which was most helpful! Will definitely use in the future for regular maintenance as well! Highly recommend, outstanding customer service!

Brought in my elderly mothers car that hadnt had an oil change or any service in over a year. Premier did a full diagnostic and found some minor things. I was impressed that they did not try to upsell me on things that really werent needed at this time. No great bargain pricing here but Im happy to pay a fair price for an honest (not inflated) assessment of true repair needs.

Ashley provides the highest level of care for her customers. Shes so upbeat, helpful, and you can tell she really cares. Take your car here. Its in great hands!

Ashley and everyone at Premium Auto Repair have been so fast and accommodating to me as a new customer! They have been able to fit me in day of for work on my car (and found me a ride home locally!), and even kept it longer to try to determine the root of an issue without breaking the bank. So happy I found Premier Auto Repair as my new local mechanic, and will absolutely be returning!

Premier Auto offers professional, honest, and reliable maintenance. I have nothing but good things to say with all aspects that is provided. Not only is the staff great, precise, and honest; the knowledge and precision maintenance and tools they use puts premier auto above any repair shop your going to find in the Worcester area. This is dealership rated work, at a non-dealership price. A+

I sincerely recommend Premier Auto Repair, especially if you are looking to build an ongoing relationship with people who will keep your car in best condition! I came in for the first time since my brakes were making the most awful noise, and not only were they able to figure out everything that needed to be done, they did it the same day! On top of that, the lovely receptionist helped settle my nerves over my car repairs and explained everything in terms I could understand. She is even going out of her way to help me find a used bumper as mine is almost falling off (completely cosmetic, but if they help me find one it will cost WAY less than going through insurance, and will completely change the appearance of my car). I look forward to working with them for years to come!

My experience with Premier Auto Repair was excellent! Extremely professional and thorough auto shop with a strong focus on customer service. The work performed on my Cadillac SRX was completed in a very timely manner and at a reasonable cost. If you are looking for a top notch auto repair shop, I highly recommend Premier Auto Repair!

They were able to finance my repair and they saved me from having to replace my engine! The repair took longer than expected but they gave me a loaner car so I wouldnt be sidelined. They are exceptionally friendly and really seem to care about getting you back on the road.

I am well pleased with the service provided by Premier Auto Repair. I went for an oil change and a general inspection.The service personnel were polite, caring and professional in every respect. They took the time to carefully and professionally get the job done.Anyone going here for service will surely leave satisfied and assured that the their mission was accomplished.

The shop went above and beyond to help me get my car fixed. Ashley is the sweetest woman and so helpful. My transmission needed to be fixed, but it was covered due to a recall. Ashley took care of contacting Ford and offered me a great deal on the work they did at the shop. I highly recommend this auto shop!

What can I say other than Exceptional Service! My Jeep Patriot was disabled due to an electrical issue. I had it towed to a local repair shop but no one could figure out the problem. I then had it towed to Premier Auto Repair where they performed a diagnostic checkup, found and fixed the problem...and even got it back to me sooner than expected.This is my second absolutely awesome experience with Ashley and the Premier crew. 5 Stars

My AC was not working so I called on Tuesday & spoke to Ashley who then helped me set up an appointment to drop off my car on Friday. Ashley was very helpful, professional, and patient. She explained how the process works and also explained exactly what was going to be done to my car. Dropped my car off @ 8am & it was ready for pick up by 12pm. Thank you for standing out amongst the rest of the shops in Worcester and thank you for having such helpful friendly staff ❤️ I will be back for more car repairs & will recommend to friends and family!

Professional, knowledgeable, first-class service. You cant ask for a better car maintenance experience. Recommend Premier Auto Repair to anybody and everybody, far and wide.

I love Ashley, who runs the office, and they do great work! They also worked with me on what I could fix/could wait on in order to stay within my budget. I highly recommend using them!

Excellent work along with honesty. I am very happy with their service. I worked with Ashley and she was great. She answered all my questions. They are very professional and efficient. I was worried about repairs cost, but that was not that much. I would recommend them to my neighbors. Maria

I had a semi-emergency event (my driver side window regulator broke with window wide open) on a sweltering day (6/29/21). I had never been to Premier Auto Repair, but I stopped in unannounced to see if they could help. The professional service was way more than I could have expected. They fixed the problem, performed additional work (oil change) and developed a relationship with a new, satisfied customer (me) within a few hours. My car was back on the road and doing fine by the end of the day. Thanks Premier.

Ashley was amazing. She went above and beyond to make sure my needs were met . Great experience! 👍

Very courteous, efficient. Told me some things I should watch for and may need soon. It was a very nice experience.

It’s extremely hard to find trustworthy mechanics that you know will do a good job. I was hesitant coming to a new place, but will never bring my business elsewhere now. Ashley is amazing and always makes sure you’re in the loop and comfortable before starting any work. They do amazing work and are incredibly reliable, even on short notice! Highly recommend

Had an oil change and tire rotation. The young lady at the front desk was super nice and very professional. Took the time to explain options and gave prices for what she thought some additional services my car will need would be.

Ashley was very professional and explained what needed to be done to my Jeep Cherokee. Everything was done within an hour. Wonderful service!

Incredibly friendly and efficient shop. All my work needed was scheduled quickly and fairly presented to me on what was needed to be done. I will be returning for sure.

The car was literally dropped on their doorstep first thing in the morning and ready and fully repaired the next day. Super quick, professional and everything that was done was fully explained. What was replaced was a part that was previously installed and covered by warranted but there was no questions about it or other add ons, which I have never experienced before. My entire family goes here and recommended it.

First time ever I can say I trust a auto service more than even the dealer. They are thorough and are more concerned with keeping you a life long customer than swindling you out of extra money for specific jobs. If you are not trusting of mechanics have a peace of mind bringing your car to Premier Auto. They are friendly, thorough and most of all TRUSTWORTHY. And I have no problem giving a negative review if it’s warranted. However, I am also just as willing to give a 5 star review when it is warranted. And in this case it is! Thank you Premier Auto for my brakes and Diagnostics! And also in a timely fashion getting the job done! I’ll see you soon! ❤️

I took my 10 year old Explorer here for a diagnostic test because of some noise and it just feeling different. The report came back with several things wrong and needing to be repaired. Premiere took wonderful care of me and my vehicle. They fixed everything that needed to be fixed in an amazingly affordable and quick amount of time, and also provided me with a courtesy car to use while mine was being worked on. They are so professional and trustworthy, quick and efficient. I feel my car drives better now than when I first got it! Ashley is kind and will explain everything and answer any question you could have. I HIGHLY recommended this place and will be a life long customer!

My alternator belt gave out the other day at my workplace and I needed a quick repair. I called several local repair shops and none was available to do it sooner and those available with appointment days later, had repair quotes very high. I called Premier auto repair and they said I can have the car towed to their place right away and will check it out later in the day. Premier is AAA approved auto repair shop and I had triple-A tow it there. To cut story short, they repaired my car and replaced the battery which I knew was overdue and also did courtesy diagnostics which showed other areas I will keep an eye on. The receptionist was great and made me feel like I was the only customer that day even though there were other customers waiting. The cost was cheaper compared to the quotes from the other shops I had called. They even called me two days later to check if I was satisfied with their service and if the car was running OK. This Premier Auto repair shop will now be my go to Auto repair shop for my future car repairs. Highly recommend.

I been here a few times and have had an excellent experience each time the staff is friendly and knowledgeable.

I had a problem with my A.C and a strange odor after determining the problem they fixed it. I had some smudge marks on the inside from the work being done I asked if they could clean them not only did they do that they Detailed the inside of my car and washed the outside. I highly recommend premium auto!

Honest and professional… have been going here for years and the service is great!!

I tend to be very picky with bringing my personal vehicle to repair shops. After doing some research, I came across premier auto. This place is by far the best repair shop I’ve been to. The secretary, Ashley, is VERY nice. She kept me updated with what was going on with my vehicle during the diagnostic and repair process. I will definitely bring my car back here for future repairs/maintenance needs. I believe the pricing here is fair and repairs are done in a timely manner. Definitely a 5/5 star repair shop. Highly recommend. Thank you premier auto!!!

I was really impressed with the customer service at Premier and felt like my car was in good hands!

Hands down best experience. Very professional and overall fast service. My truck drives amazing.Ashley is amazing she keeps you updated, I didn’t need to call looking to see when my car would be ready.I got all four shocks replace, control arms, alignment etc (feels brand new)

They are very efficient and caring for overall services. Ashley even stayed up late for me due to my schedule for me to pick up my post-auto repaired car. Things that were repaired are well-listed and well-priced. Much appreciated! defiantly be as one of the return consumers.

Professional and fast auto service. Great local place to receive preventive maintenance for your vehicle.

Always great service. Prices are good and I know when I leave I’m getting an honest job they will stand by. I drive from killingly Ct to use Premier. Won’t go anywhere else

Great people to do business with! Ashley is very friendly and knowledgeable of whats going on. They communicate well with you and if someone comes up they provide a courtesy vehicle to get you by for the day!

Ashley is amazing and very knowledgeable. Great experience! I will recommend them. Thanks

Absolutely awesome service. Ashley was great and put up with all my calls and questions - wicked knowledgeable and honest too.I had a warranty through another party and was able to go here. The previous place Id gone to told me not to worry about certain things as they werent pertinent to the car getting from point A to point B. Not only did Premier Auto Repair look directly into all the items I asked (as major or minor as they could be), they were meticulous in their notes, and also looked into other items that may have been of concern.The replacement items were delivered and installed within a couple days. And trust me there were a lot of things to my car done. Feels completely different now.This spot was a good 20 minutes from where I live but Im not going to any other place again.Overall ... Id give a 6/5 if I could.Thanks guys!

Finally a repair shop that fixed everything right. Honest and pleasent people.

I’ve had the same vehicle for the past few years, wouldn’t consider anyone else but Premier Automotive. They do great work and are very professional. And a special thanks to the technicians and a huge shout out to Ashlee..

I had a problem with my door not unlocking. They looked at it and instead of beating around the bush and charging me the full amount, I got the answer I needed for less. I love their honestly and transparency which is really hard to find now a days, and the lady at the front desk is super friendly!!Definitely going back!

Two weeks ago I rated premier auto repair a one star due to a huge miss communication that had to do with endurance auto warranty. Despite the headaches and run arounds endurance gave both me and the workers at premier auto repair the issue was more than solved, not by endurance but by the shop it self! To know that they took the steps endurance should’ve token to fix my car is beyond amazing! They worked with me all the way, called and kept me updated every single day till I got the good news that they offered to fix my car and not continue to let me go threw the headache endurance was giving me! It’s beyond amazing to know that the owner himself went the extra mile to help me out in this situation! I’m extremely thankful for premier auto repairs patience and communication skills and for taking my situation into their own hands! Thank you Ashley Your amazing, you made more than sure that this issue was fixed and that my car was safe to drive again! Thank you Premier Auto Repair!

Everyone at Premier are top notch! I recently had engine issues on my Ford Edge. I checked with the dealership and they quoted me a lot more than Premier did, and Premier offered the same warranty. They did the work on time and clearly communicated all the details. I was so happy with the work, I returned with my other vehicle for full brakes and alignment. I highly recommend them to anyone who needs any type of vehicle service. Thanks Ashley!

I received a coupon in the mail and decided to try Premier out for an oil change. The service was great. From greeting to checkout, they got my car in at the appointment time and done within 45 minutes. I had an issue with my tire reset buttons and they were able to fix that too. Win Win!

I began having my cars serviced at Premier in 2019 and not regretted this discovery. Always professional, always great communication, and always quality work, even a simple oil change comes with a detailed report of the needs of your vehicle. I may not get everything serviced when I am supposed, but they work with you to do the work in order of need with no pressure. This is unparalleled to what I had been exposed to in the past. I highly recommend Premier for your vehicle service needs.

Reasonable prices. They kept me informed through the whole process. The job was done before the time promised. I would definitely recommend to anyone looking for a good repair shop.

Well this is my first ex;perience witth PREMIER AUTO REPAIR. The price was great and my vehicle is like new. Apointment was very timely and pickup was on time. The customer service person was professional and easy to work with. This has to be one of my best repair experiences.

Great service Found out about them from a mailing They got me in quick and fixed my car right up Thanks for the great service 😊

Premier Auto Repair offers superb customer service, expert advice, and fair prices. Was able to be seen within minutes of my initial contact and received inspection results within an hour- this includes a text linking recommended service, pictures of areas of concern if applicable, and a call to further explain what was found/needs to be done. The woman working the front desk, Ashley, was extremely knowledgeable and helpful. I will be going back to Premier Auto Repair for all future car work.

Great staff, easy and clear communication, clean, timely. Recently moved to Worcester, and glad to have found a place I would trust with my vehicle already!

This company is wonderful beyond compare. My wheelchair bound son and I were traveling from Phila to UMASS medical center in Worcester when we encountered an unexpected MAJOR mechanical failure on his accessible van. The team at Premier Auto Repair had us up and running again in no time. Being stranded alone in a strange city is one thing, but with a wheelchair bound child you are totally screwed. I expected to get the you aint from here discount but I received kindness, great service and a fair price. You need to open a Phila location so I can be a regular customer. Ashley helped me tremendously and I owe her and Premier Auto a great debt. I will continue to pay it forward on your behalf. We will be returning in January 22 and plan to stop by and personally thank you. Five stars are not enough for the service they provide.

Very pleased. Great people who provide great service

Ashley was wondering and helped me through the whole process. Premier works as well through triple A and was there for me in a pinch.

I have been to Premier Auto Repair with both my car and my wifes car, and I have been very happy with their service both times. They have been accommodating, professional and they genuinely provide a good customer experience.

This is a wonderful repair shop. They were very professional, extremely friendly, and a great value! I would definitely recommend them for any and all auto repairs. Ashley took care of us from start to finish.

Premier Auto always does a great job on my vehicle. Theyre friendly and have great communication on what they are doing to your vehicle. Recommend Premier Auto to everyone.

I brought my BMW in for repair on 12/28 & not only was Ashley super friendly but she took my car in for repair in less than a half hour. They were very thorough and prices were worth the repair. Mechanics get right to work. I can see why you have so many great reviews. You guys rock! Thank you. Happy Holidays.

Great service and personable staff! We took our 2017 Kia Sorento there for an oil change recently and were very satisfied with the service. They also serve as a sponsor for the Joe Schwartz Little League where all three of our children play baseball and softball.

Fantastic service, friendly staff, and professional . I was updated on ever repair that needed to be conducted.

The follow up and overall handling of my car and truck maintenance was terrific. Very impressed

Very friendly.An inspection list is provided without asking sharing how well your car’s health is.Good communication (Let me know when my car was ready, called to discuss any potential repairs I wanted to add on after looking at inspection list and provided extra car appointment dates if couldn’t give me what I originally wanted)Quick, Efficient, and good service.

Quick, efficient, thorough, not pushy. Highly recommended

This was my second time bringing my car here for work. They provided a consistent process and communication both times. Very satisfied with the work done as well.

They were wonderfully friendly and stayed in communication, my car handles excellently now, I will be referring my friends for reliable service.

Listen, being a a travel nurse, I have had many cars in my 16 years of driving from new to old and this repair shop HANDS DOWN, has been the first place in a longtime, besides my step fathers shop in Boston, that I have felt comfortable leaving my vehicle without a question. Ashley at the front Desk was superb, she made you feel as if you were a friend (just speaking with her for a few min) and she was trying and she did... get you the best estimate possible to save you money but as well make sure you are safe. Premier auto did everything from my oil change to fixing my control arms which my control arms 750$ + was covered by my CAR MAX secondary warranty. Now my ride drives like the day I picked her up off the lot! I don’t trust many people with my vehicle because I have some awful experiences in the past... BUT PREMIER AUTO... you are the Bizness! You have gain a new customer for repairs on my Chevy equinox. You stand by your word and I appreciate that!

I brought a car here for a pre-purchase inspection. Im not from Worcester, so Ashley was able to squeeze me in with short notice. The inspection seemed thorough, and the mechanics called attention to 3-4 issues that werent deal breakers but would probably cost me $500 to fix not long down the road (rear brake pads being one of them). I brought the findings back to the dealer and they did the work before purchase - well worth the price of the inspection! Ill definitely be back!

Great service. Quick and efficient. Knowledgeable technicians. I would recommend you give them a try.

Great experience like always and the staff always keep me in the loop when it comes to my vehicle. It’s well worth the drive for this business.

Had my brakes done today. Service was fast, prices were reasonable. I liked the pictures that were texted along with the inspection report

I am very pleased with the service and will use them again, great people great service.

Got brakes done here for a ram 1500. They did a great job at a great price. They were also running a special on brakes for my truck and I was able to save a couple hundred dollars. I highly recommend there service to a friend or family member

Very pleased with the service and the staff! Ashley is great to work with. They have been very accommodating!!! Definitely will go back to them for all my car needs!!

They were super nice, and assessed my issue very quickly. Highly recommend if in the area.

VERY transparent and honest. Been looking for a garage that’ll inspect my car bumper to bumper & tell me what needs to be done/ what’s to come in the future!You guys are great ! Thanks ~Chevy impala

Took great care of me, got my filters changed and my oil change got car back quickly. Will continue to bring my car here. Great Service!

I have had nothing but great experiences at premier! Ashley is very friendly and professional. They are very communicative and honest!

Very impressed with the level of professionalism of Ashley and the business, in general. I told them what maintenance I needed. After inspection of my vehicle, they presented additional issues they found with the vehicle and choices of repair methods. I especially appreciated all the pictures they took from the underside of the vehicle that showed the exact issues they had described. I am new to the Worcester area and looking for a repair shop I can trust. Premier Auto Repair is off to a good start in my eyes.

Was very honest and friendly would trust them 100% have had work done with them in the past No problems and very fair on the price

I will definitely be going back to premier. The prices are great, the staff was very friendly and welcoming. They were on time with my appointment as well!

AS USUAL EXCELLENT SERVICE, I ENJOYED MY VISIT JOHN TALKED WITH ME AND SHARED A VIDEO.

I am very pleased with premier they are very professional, committed to fixing your vehicle and very dependable. i am very pleased. thank you Ashley for your service you are great!

They reached out to me in perfect timing & got my car in 2 days later! Quick, kind, & caring!

The best auto shop I have ever stepped foot in.I used to be a mechanic, just recently changed careers actually. For me, having worked in dealerships and seeing how other mechanics treat customer cars, I never let anyone else touch my truck. However, when a ball joint started squeaking, I figured it was time to find a shop as I wanted my MaxCare warranty to cover the repair. I went through every shop in the area until I found Premier. I dont think I could cover every positive aspect of this place in one review, but Ill say this: I will never touch my own vehicles again! I wholeheartedly trust them and will continue bringing my vehicles here for service and repairs. Its a huge relief knowing that I can trust the mechanics working on my truck, and the service advisor, Ashley, is absolutely incredible at her job. 5 stars from me!

I was referred to Permier by my sister who had great work done. I needed new tires, I set an appointment and dropped my car off the following day. Later, I got a call from Ashley who informed me my car needed a lot more work than expected. I was not prepared to have that much work done, Ashley then explained she understands the concerns and made me feel better suggesting all options to make it affordable. I never felt like I was being taken advantage of in anyway, Permier treats you like a close family friend, and provides excellent service. I will always go there knowing they will get the job done right.

Best business in the city of worcester hands down

They did an amazing and quick job fixing my car. I haven’t been able to trust many shops after being wronged so many times and they really are amazing people there who showed me some shops aren’t bad!

Staff is incredibly nice and will answer any questions you have, service was fast and great! I will definitely use them again in the future!

I recommend Premier Auto Repair to anyone that is looking for great repair work and honesty. They go over everything with you before working on your vehicle. Great job!!

Very professional and friendly people. Ashley was so great to work with, and got my work scheduled quickly. I will use them again

Great, quick, quality work. Easy to schedule. Was able to be flexible when I asked for a tire rotation in the middle of the job.

If you want your car to get any repairs done in a timely manner with friendly staff I highly suggest that you get to Premier Auto. They have very flexible payment plans that can really make things easier.

Premier did a good job on my exhaust & catalytic converter. Everything went well and I would recommend them.

I brought a vehicle in for a pre-purchase inspection. I called at least 5 other places, and no one else was able to get me in that day, but Premier was, and emailed me a very detailed report of everything they checked and what they found. I found them to be very professional, so I decided to come back for some work after purchasing the car. So far I’ve spoken to Ashley and John, and they’ve made me feel comfortable trusting the shop for my repairs. They’ve been great with responding quickly, being professional, and not being dismissive, which is something I’ve experienced at other mechanics. Check them out if you’re looking for a great shop.

Premier is the best! Ashley is so helpful and attentive. The guys are prompt, precise, and trustworthy. I wouldn’t go anywhere else!

Professional and on time. i really like this place

As always John and his team took care of everything I needed in a timely fashion. Ashley was in constant contact to keep me updated and ask exactly how much work/money I was comfortable authorizing. They are honest and up front at all times! I have been going here for years and will continue to do so for years to come. No headaches just great service!

I am not happy how they handled me! They were taking other jobs instead of finishing my car when a second issue arose they made me wait a week and a half to get a clutch done I will never ever go to Premiere again