Laura at the front desk is a angel, I had a really bad accident after getting a call that my mom was having stroke symptoms. I really should be in a body cast but I walked away only bruised and sore but definitely humbled. I can still hear Lauras word nothing but god. The sight of my vehicle nearly brought me to my knees and this stranger (Ms. Laura) showed me so much compassion and love it helped keep me on my feet. Thank you again Mid Atlantic!! You guys have a special place in my heart!! ❤

Wonderful Service, and amazing pricing! Thank you for you professionalism and generosity

I called them after waiting a very long time for Chrysler roadside assistance to have a tow truck show up to me as I sat in my car for 7 hours. I had enough. I called Mid Atlantic and they were on scene in 15 min. I was so happy to see a tow truck. Very nice driver, and delivery went very smooth. I highly recommend them.

This is by far the best towing experience I have ever had with a company. I needed to tow my vehicle back to my house after failing to jump start it several times, and I called Mid Atlantic who promptly set up an appointment with me for when I was available, and promptly jumped the car with their own tools, saving me the money of getting it towed, and then even helped me get a free battery and battery test from Autozone after! These guys are so kind and compassionate! They operate as actual human beings! I’m never using anyone’s services again, these guys are it! Thank you so much and keep up the good work!

Have used Mid Atlantic for over 20 years as an insurance adjuster to my own personal towing needs. By far the best in the business, professional, reliable, customer service is phenomenal! When it comes to your vehicle, you want to trust the company that takes possession and transports it, Mid Atlantic is who you’ll want to use!

In the middle of the night the driver got to me in less time then they told me. Polite

I had a frustrating day trying to recover my truck from this facility, they also charged me an extremely high price for towing my truck 5 miles, from personal experience would not recommend

Reasonable price and good quality, clean circumstances as well

They where closed, but someone did the paperwork, so helpfulThank you

I was unfortunately involved in a Hit & Run accident that left me with a broken hand. VSP notified me at the hospital that my vehicle was located at Mid Atlantic tow lot. When released from the hospital I went to Mid Atlantic tow lot to retrieve my belongings from the vehicle.When I arrived no one answered the door. A guy pulled up in a tow truck with A McDonalds bag and yelled out the window to me “we are by appointment only, you need to call.” So at that moment I called the number posted on the buildings door.. that guys cell phone rang from inside the tow truck. He yelled out over his loud engine “you’re calling me” I said okay, I’d like to make an appt to retrieve my belongings. He said “we are at lunch come back at 2.”I left and came back at that time. The mid Atlantic employees would not let me to my car because I did not have my registration, I notified them that It was in the glove box but I was taken from the scene by ambulance after my crash. I was able to pull up my registration on the dmv website. I took pictures of my vehicle on the Mid Atlantic tow lot for insurance purposes, and retrieved most of my belongings from the vehicle.The next day, Friday May 8th insurance notified me that my vehicle was considered a total loss. Insurance told me to get the rest of my belongings from the vehicle, take pictures of the vehicle to send to them, give them call, and they would come to pick up the vehicle after that.Next, I called Mid Atlantic and they gave me a 3pm appointment for the same day Friday May 8th. Once I got the rest of my belongings i told a Mid Atlantic employee that my insurance company would be picking up the vehicle. The employee said they have to come Monday. Ironically Mid Atlantic closed up at about 330pm right after I retrieved the rest of my belongings from the vehicle.Insurance could not pick up the vehicle until Monday morning May 11th. I was notified by insurance maybe a week later that there was no radio installed inside my vehicle, however my rear view camera was still hanging from the trunk area.*The radio was stolen from my car/ taken without my permission between the time In which I last saw my vehicle on Friday May 8th - Monday morning May 11th when insurance picked it up from Mid Atlantic tow lot. Insurance company confirmed and had pictures of proof that at the date and time of their tow from Mid Atlantic lot that there was no radio installed.Thankfully I had photos of my radio installed Inside the vehicle after the crash to prove to my insurance company. I called Mid Atlantic and notified them of the situation and told them i would come up the next day to make a police report for the stolen vehicle at a 1pm appt. The next morning the manager contacted me from an unknown personal number at 9am and said “he knew the PWC police officers that handled the tow lots in the area and that he would make a report.” At that time I agreed and did not go to the 1pm appt nor did I make a report. A week passed and no police report. I call the manger back, he tells me that where my vehicle was parked in his lot there was no camera footage and that the cameras are black and white so it would be hard to see anyone’s faces.Long story short...the manager never made a police report. He never looked at the cameras he went off of employees word, an employee that took or knew who took the radio. The manager was home with an injured leg. He told me “police have more important police matters” when I asked him for the police report numbers or police officers name that he contacted. He lied and said my insurance company told him to just replace my radio.That stolen radio was an aftermarket touch screen radio. The theft of the radio took away from my total loss claim.If you ever need your vehicle towed by Mid Atlantic:1)TAKE PICTURES INSIDE & OUT OF YOUR VEHICLE2)DO NOT LEAVE IT AT LOT OVER THE WEEKEND(if you can help it)3)HAVE SOMEONE FOLLOW TOW TRUCK TO LOT TO RETRIEVE YOUR VALUABLES ALMOST IMMEDIATELYAnd this is coming from a police officer.

I made an 8am appointment on Monday to have my car towed to the dealer for repair today (Thursday). No one showed at 8am so I called and spoke to the dispatcher. He was VERY rude and told me they had a busy night and were behind. No one ever called me to explain that. I told him that I had taken off work today and had a 9am appointment with the dealer. I also told him that since they were late I wanted a discount on the price. He rudely said we dont do that and you can find someone else!!! WHAT???!!! Are you cuckoo??? Time is money and yall should be on time!!!!! Worst customer service I have experienced in a long time...dont worry I wont ever call Mid-Atlantic towing again! Nor will I recommend you to anyone!!!! :-(

Dear Atlantic. F u for taking my car. But thanks for not being expensive

Fantastic service. I was in an accident on I-95 and not only did they tow my vehicle they brought me to my house. The drivers name is Joe - ask for him. Very professional operation

Helpful, polite, prompt. AND.... these folks were the only towing service that would respond and tow on a Sunday evening.Those negative reviews are bogus. People dont respect the tow truck, dont give them enough room to do their jobs.

I just used their service today to take my car from one auto shop to another. They were very friendly and provided an excellent and quick service.

We go there almost daily to retrieve vehicles for the insurance or customer and they are always very helpful, very professional

Mid Atlantic was fast to help me and Steve in the office was very professional, They have my business. Thank you to all of the Mid Atlantic team!

These guys are awesome.

Almost got myself and my 2 year old crushed between a guard rail and their truck as they cut me off. If their driving is any indication of their towing services, avoid at all costs.

Very poor

Suck