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Cavalier Kitchens & Baths
2537 Papermill Rd, Winchester, VA 22601, United States
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Cavalier Kitchens & Baths

Comments
Ly
Review №1

Do not use this kitchen and bath store. They DO NOT have compassion for people who have been burned by other Virginia contractors. Ordered a sink and my house contractor broke the contract and although I never had the sink in my possession I was charged a 25% restocking fee. Talk about unfair. The restocking fee was not mentioned at the time of purchase. So upset. Would NOT recommend these people AT ALL!

La
Review №2

I recently used Cavalier Kitchens to remodel my kitchen and recommend them without hesitation! Their advice kept me within my budget and no matter how many times I changed my mind, they easily adjusted the overall plan. Most important of all, when my installer (who was a separate contractor and NOT connected to Cavalier) damaged the cabinets, Cavalier stepped in. They flawlessly repaired the damage and helped to complete the installation at no extra cost. I truly believe that they went above and beyond what they were contracted to do! Cavalier is completely committed to their customer’s satisfaction and I give them my highest recommendation! You will not be disappointed! Thank you to everyone at Cavalier for helping to make my kitchen installation a beautiful reality!

Ad
Review №3

Randy was very knowledgable.He took his time with us and wasnt the pushy salesman type and we so appreciated that.

Do
Review №4

I went in today to look at bathroom vanities. Walked past the receptionist and she did not say anything about no one being on the sales floor. After walking around the entire sales floor, I never saw anyone on the sales floor to ask any questions. Upon walking out the receptionist had nothing to say, if I needed help, etc.Guess they don’t need the business!

Ma
Review №5

I have been very impressed by the way the staff goes above and beyond to make sure your needs are met. I have had the privilege to not only meet one of the owners, Scott, but he was kind enough to accommodate me simply because I had drive out of my way to visit their store. He is very knowledgeable and went out of his way to help me. This is the way a great business is run! Thank you Cavalier Kithchen and Baths!

Ja
Review №6

Christine and Delmas were extremely helpful, and we are excited to see how our new kitchen will look!

Je
Review №7

Salesman was not interested in helping us get the counter tops we needed.

De
Review №8

Not empressed with show room.

El
Review №9

Excellent customer service. Vanity with sink excellently made... exactly what I wanted and at a reasonable price.

Jo
Review №10

We have been boarding our dogs here for years and you can tell by the way they act during drop off and pick up they enjoy it here. Definitely recommend.

Ca
Review №11

Very good service. Excellent staff. Used them for a kitchen remodel, couldnt have asked for a better team!

Sh
Review №12

Once upon a time I was a Designer for CKB. During my year of employment, I absolutely cherished my position. Working with the people who own the business every day was a blessing to me.Unfortunately however, I believe the coronavirus changed a little the way people talk to other people (basically, some people let fear get in their way) and I could not continue accepting ridicule & belittlement.So, there are some absolutely amazing people who work for Cavalier: Laura, Liz, Randy, Shelly, Yolanda, Tommy, Eric(2) and I have learned many extremely important life lessons from each person in that building.If I were remodeling a kitchen or bath (& wasnt already able to do so for myself), I would definitely go to CKB for the entire project. I would get with Liz or Randy (designers) or with Eric Prat (Op manager) because the information that is stored in their heads is impeccable.However, if you are not satisfied with the price SAY SO and believe it or not, they will make a deal.One last message to those considering CKB - dont forget about the little people who are out to help their customers with any budget. Take care,

Ka
Review №13

Salesman not friendly. Almost rude. Couldnt help with any questions. I was interested in laminate countertops. Not granite or quartz. It was downhill from there. Before I left I said Id consider quartz. He got friendly as I was leaving. I wont go back.

Da
Review №14

My experience with Cavalier was absolutely awesome!! The staff was very friendly, professional and went above and beyond. So much so, that we plan to remodel our bathrooms next and will undoubtedly have Cavalier do them. Cavalier received ROCK STAR status in my book!! Two thumbs up!!

je
Review №15

Thank you for the amazing service. I went here to replace my brackets on my lazy susan door. The gentleman who waited on me was very knowledgeable and explained to me the replacement process. Thank you

Jo
Review №16

We worked with Elizabeth Henkel at Cavalier Kitchens & Baths and she was so helpful and so professional that we would recommend that you request her specifically. Elizabeth first helped us design our kitchen, and then walked us all the way through the process until our remodel was complete. Although she is extremely busy, there wasnt a time that she didnt answer our calls or emails immediately - or soon thereafter. Cavalier has an extensive selection of cabinetry, countertops and fixtures - and Elizabeth was knowledgeable about it all. There wasnt a question she couldnt answer about any of her products. An additional benefit of working with Elizabeth is her community knowledge - best places to find flooring, best places to find appliances, who to work with, etc. Cavalier Kitchens & Baths is a first rate operation and Elizabeth Henkel is the one you want to see! John and Rachael Hall

JA
Review №17

They know there products

Be
Review №18

Good salespeople & great products.

Re
Review №19

Appointment only

Me
Review №20

Great service

EN
Review №21

Great service

Ta
Review №22

Very nice

Information
8 Photos
22 Comments
4.6 Rating
  • Address:2537 Papermill Rd, Winchester, VA 22601, United States
  • Site:http://cavalierkitchens.com/
  • Phone:+1 800-693-4545
Categories
  • Bathroom remodeler
  • Kitchen remodeler
  • Bathroom supply store
  • Countertop store
  • Kitchen supply store
Working hours
  • Monday:9:30am–1pm
  • Tuesday:Closed
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:9am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Service options
  • Delivery:Yes
  • In-store pick-up:Yes
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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