We had a rental for the month of August on Wrightsville Beach, and were fortunate enough to choose O2 fitness as our work out facility. Besides being an extremely well equipped and immaculately cleaned gym, Nate, the Manager, was extremely accommodating to us and all of our guests. He always greeted us with a smile and a cheerful hello, and always remembered our names. He was always willing to help us with any questions about Equiptment usage Etc. We would like management to know that these qualities and others make him an asset to their business.SincerelyDr and Mrs William Johnson

I’m in town visiting and this was my first time at this location and I loved it! They have some unique equipment and I really like the layout- very modern! The front desk staff, Jerry, was super friendly!

Bought a membership as soon as I moved to Wilmington. Love the Mayfair and Racine locations. Nate at the front desk at Mayfair is the example of what client care should be.

O2 has always been great to me! Every summer for about a decade I would come down for a job in Wrightsville and they were always accommodating to that fact for my lifting membership.My first year coming down I made the mistake of signing a 2-year contract upon at Golds upon their recommendation when I was told I could easily cancel at the end of the summer, but that absolutely was not the case. Short version was it was one of the worst customer service experiences that ended in a lot of payments when I left, me canceling my bank card, them finally contacting me and threatening to send the remaining contract to collections, and me reporting them to the BBB.The next year 3 friends recommended O2 and what an amazing difference! The staff was great, there was a friendly gym clientele that helped each other, place was clean, equipment was great, and at the end of the summer it was a simple conversation on the day of my last lift to end my membership for that year, what a difference of experiences!!!

I have returned to O2 Fitness at Mayfaire in the last 2 months after COVID-19. I have been impressed with the staff ( especially Nate) and how they have managed the situation in the gym. I felt comfortable returning because there was safe & easy access to cleaning supplies for each person, social distancing for equipment was being enforced, mask wearing was monitored and there was frequent cleaning. Just wanted to say “ Thank you” for all the hard work that allows me to return to my gym routine. Great job!!!

I love this location, the manager is super friendly and helpful! I always feel comfortable to ask questions about equipment and never feel like the gym is unsanitary or that measures are not being implemented for Covid prevention. All in all I recommend this gym to all of my friends and consistently get excited to come and see all staff members!

O2 has always been a great experience! They have a great atmosphere, equipment, and their staff has always been very helpful and knowledgeable. Special recognition to Scott Gerold who always provides outstanding customer service and takes pride in having a gym that you want to belong to. Keep up the great work everyone and thank you!!

Nate was pleasant, professional, polite, accommodating......And patiently answered all my questions. His delightful spirit is a warm welcome to your customers, especially newbies!! Nate is a credit to O2 Fitness!! Bravo!

I went to this o2 fitness for the first time last week and had the best experience! The staff was not only so friendly but also so helpful. The manager, Alex Furtado, was extremely accommodating and professional. I would definitely recommend this facility for anyone looking for a great workout spot!

I had such a pleasure of getting membership through Alex Furtado and front desk team member Rachel. Super professional and very helpful. The facility is super clean and very well maintained and managed. Highly recommend if you’re looking for a gym. They have everything you need and then some.

Out of all of the O2 locations in Wilmington, this one is my favorite to get a workout in; and worth the extra commute for me. I am always greeted with a smile at the desk from the friendly and helpful staff. The facility has always been super clean, and now theyre taking even more precautionary steps for the health of its members. The manager, Alex Furtado, runs a great team over there. Go check it out if you havent already.

Every time that I walk into this club, I am always greeted by a nice person with a big smile. I love the fact that the machines are always clean and constantly looked after. The manager Alex is super friendly and will always lend a helping hand whenever you may need it. I highly recommend if you are looking to join a gym in the area. 10/10.

Ive been to this O2 several times and the employees have been polite and enthusiastic every visit. The cleanest O2 Ive been to thus far, and a good variety of equipment and machines. Alex Furtado gave me a great tour my first day in, and was efficient and straightforward in signing me up for the best deal possible!

Alex was friendly and professional. He gave me a thorough tour and explained to me their cleaning practices and the types of workouts I can become involved in. He spent time getting to know me but made me feel comfortable. Thank you!Andrea Lemon

Very pleased with the GM, Scott Gerold! I reached out to get some more information regarding my membership. Mr. Gerold was great with his correspondence, friendly, and got me squared away in no time! Thank you!

I have been going to O2 for over a year now and have always had a good experience. Jerry always has a welcoming smile and encouraging words, no matter how early it is. He makes the gym experience better at 5 or 6 am in the morning (when I typically havent completely woken up yet). It is great how this gym has towels, it is disappointing when visiting some of the other O2 gyms in Wilmington without towels. Tammy is a great and motivating gym instructor as well.

Harrison is a terrific employee. He could not have been more helpful. Great guy. Has your back.

Great fitness center. Always clean. Peak times arent too crazy. Equipment always available.

Love the silver program, however, it is not offered enough. We should have at least 3 or more sessions offered, since a person cant always get into one since access is limited.

The staff are all very nice but my kids and my favorite person at O2 Mayfaire is Ms. Linda. She is amazing & a bright light in my day. She is always so upbeat, happy, and kind. She loves my boys and they adore her! To the point that they call Mayfaire Ms. Linda’s gym and will not go to the other ones. Every day they are at the gym she makes a point to come see them and “get some sugar”. She works hard to keep the facility clean...always with a smile on her face and joy in her heart.

Hanna at the front desk is the best. Shes super nice and super knowledgeable--shes been able to answer any question Ive had. And shes genuine...when she says have a good workout on the way in, and have a good day on the way out, she means it. Im always delighted when I see her there.

I’ve been a member at O2 since 2010. It is a great gym with great classes, great instructors! I especially love it since we moved almost 4 years ago making the Mayfaire location convenient to walk to & from my daily workout! Front reception desk staff comes and goes, but I especially like and appreciate Hanna Topping! So friendly, professional & always greets me cheerfully ~ anticipating my request for a handtowel without fail! She’s also been responsive when I have mentioned issues with equipment, sauna, etc. Being the 1st & the last face I see coming and going, Hanna’s a great asset to O2 and makes O2 a wonderful experience.

Great place to work out and a central location. Alex is super friendly and helpful!

The gym is great. Not over crowded and plenty of equipment. Les Mills classes are also awesome and hate to hear that O2 is venturing away from them and their proven results. Body pump class is amazing. Awesome instructors.

Great staff. Very helpful and professional. Great workout atmosphere!

I had the pleasure of working out at 02 in Mayfaire. I first walked in and everything was shiny and clean, not my usual place to work out. It does not have that meat head environment of lifting heavy weights and dropping them. It was a more refined gym with a quality staff. Eve (sales rep) stopped and spoke with me and showed me around. She really made me feel comfortable and was all about making sure the gym would keet my needs. She is amazing. The O2 is not the closest one for me, but Eves welcoming personality makes me want to return just for her.

Instructors at this gym & the Les Mills classes here are what keep me going to this location. The group fitness room DOES NOT HAVE ENOUGH EQUIPMENT! The hand weights are disintegrating. There also is not enough of them for some of the classes I take.The instructors are amazing! The best there is!

I give Hanna Topping 5 stars, as she is always ready with a smile and warm greeting! A great start to my workout. I hope in the future, some of the equipment can be replaced/updated and would like to be able to get the major tv stations on the treadmills. Overall, the staff is helpful and friendly.

I’ve been going to the numerous o2 locations for about half a year now and it’s been great! The staff is super friendly and is always willing to help a member out. Eve was one of the first staff members I met and she was super welcoming and friendly which made me feel right at home.

The manager at this location, Alex was truly professional and accommodating in a time where lots of people are impatient and frustrated. Kudos to him and his staff for their acumen, not to mention all o2 gyms are tip top facilities.

Awesome place to go and train. All the staff are very nice and welcoming. Not a meat head place at allExtremely clean gymGo and see Eric. Awesome guy that will help get you set up !

Alex Furtado was exceptional, very professional and helpful.

Silver Sneakers with Jan is the best. I demoted myself to this class due to a foot problem never expecting how challenging Jan can make it. She is lots of fun and cares about her classes.

Hanna Topping.....Ive been going to this gym for years and Ive never met a more hospitable and warming welcome than from Hanna. She is extremely helpful and very friendly, I always look forward to seeing her smiling face at the front desk!

I love the lunch time spin classes! Great instructors and people taking the classes. Love Liz at the front desk!

Been a member for 3+ years and I’ve thought about switching gyms BUT the friendly, and helpful staff like Jerry, and Linda are unmatched. Loving the new equip too.

Cool gym, and have a variety of different weights. But terrible customer service. I repeat, Absolutely TERRIBLE. STAY AWAY. I would not wish what I had to go through to my worst enemy. They do not have any empathy or ethics in this business. Strictly Iron. and DO NOT enroll in their personal training program, or even begin to sign a contract with them. They will tell you one thing, which is a COMPLETE lie, and then do something else and drain money from you. They hound you for money every chance they get. I would advise AGAINST working with this company, as for me I am stuck with them now due to Corporate lingo information that was withheld from me, when I signed my contract. other than that, yeah that gym will get you pretty swole. And the trainers are nice, just management sucks and does not care AT ALL about who you are as a person. They just want your money.

The service at Mayfaire has been great, especially with the help from Eve. Eve has been an outstanding motivation, always uplifting and helping me stay positive! Definitely recommend.

The staff and facility are great

Love coming to this location. Plenty of equipment to choose from even during the busier hours, awesome staff, friendly atmosphere.

I recently re-joined 02 Fitness after several years of working out of town and was pleasantly surprised that not only had the club expanded to several locations around Wilmington but that they had upgraded their equipment and offer even more excellent fitness classes! Having worked out in many different fitness clubs around the country, very few are as well run, clean and welcoming!!!

Great, Clean Gym. Staff is very helpful, with great customer service!

Great gym! Love classes! However, instructors tend to favor skilled athletes. I think all should be focused on.

The facility has a good range of equipment and has updated several of the sets in the last year. I find the staff friendly and helpful and I have found the training staff to be excellent in advancing my fitness and strength over the last year. My only negative is that the air conditioning struggles to cope in the summer months.

Great place to work and the members are all so polite.

Old and broken equipment. Needs a total face lift. Great sauna.

I am so happy I joined o2 fitness! The staff is so friendly!!! The equipment is way better than any gym ive ever been to, and the classes are great! The gym is clean and the area is safe. I love it! I go every day of the week and I recommend anyone looking to join a gym.

Clean, well kept facility, Good variety of equipment. Could use a little more space for free weights like squatting and Russian dead lifts but the space is there and have had good workouts there.

This is the worst club that I have ever belonged to. Management just gives canned corporate responses and takes no action. The latest was today....I was there and a high pitched, loud mouthed, music blaring instructor had both doors to the room open and the entire gym was loud and we all got to listen to the pint sized drill instructor scream. Management told me that they are having problems with the a/c. This is bs because this is an ongoing problem. Maintenance is non existent. It took them over a month to fix an elliptical. Stay away join anywhere else. I am going to forget about the rest of my membership and join somewhere else. This company is horrible

Great gym but people are always leaving the womens sauna door open...making it not hot in there like a sauna should feel. This is the 4th time in the past month Ive been to this location and the sauna door was left open and not heating well... pointless to use. There arent enough gym classes outside of daytime hours. I work all day to earn money for gym classes I cant even attend? Switching gyms next month

Great gym! Excellent personal trainer Matt M.

Rude staff calling me every day and blaming me for not knowing the 3 day pass was supposed to be consecutive. Connor was a douche on the phone and I’m taking my business to TF fitness 👍🏽

It is very conducive to work out and theres a lot of nice people there

I’ve loved how welcoming the atmosphere has always been especially at the Mayfaire location. For the last 2 months I’ve been training with Cate and I’ve seen a world of difference and can’t wait to continue on to get the results I want.

Clean, not too crowded, friendly staff. Well worth checking out.

Love it, especially because they have Silver Sneakers. However I didnt think the trainer was really listening to my own needs.

O2 has two location in Wilmington and I wish the one on Oleander was closer because it is a better club. I moved and started going to the O2 off of Military Cut and have been disappointed with the following reasons: 33% of the time they have no towels available, in the mens locker room 2 of 3 showers havent work correctly since I started going and the third one broke over Easter weekend (in fairness they fixed that shower), the cardio equipment upstairs, above the weight room and spin room, has terrible TV channel offering, if any, and some equipment has broken head phone ports. The people are friendly and the place is clean but the towel, shower, and (some) cardio equipment is disappointing.

Great gym, friendly staff, but can you seriously fix the water fountains it’s been 2 months

No customer service or appreciation at all!!!I have been going to 02 for about a year and a half now. I have been to several locations in NC as well as SC. The locations in NC for the most part are all nice and clean, but almost all the locations in SC are neglected!!! Ive seen many items that have been stolen and never replaced or good equipment swapped out for old crappy ones. Ive watched at least 4 different employees working the front desk and most of them are never able to answer any questions or help in anyway. For almost a year now Ive been paying quite a bit of money for a personal trainer. Id never worked with a trainer before so I was a little nervous, but after a few months I got comfortable with him and saw a lot of progress. After about 9-10 month of working out with him he was let go. I of course was not very happy about it since I had been working out with him for so long and had developed a great working relationship with him. I expressed my concern to O2 and they put me with someone else. She was incredible!!! She was so knowledgeable and professional and I was very happy with what she was teaching me. We worked out on a Saturday and set up another workout for Tuesday morning. On Monday I received a call from girl who said my trainer wouldnt be able to make it in on Tuesday and to call her back if Id like to reschedule. I was confused and disturbed since it wasnt my trainer who called. I was worried if she was ok or had maybe been in a bad accident as couldnt call herself. I sent my trainer a text the next day to make sure she was ok. She responded by saying that per her contract she couldnt legally talk to me. I knew exactly what this meant. Just two weeks before I signed another contract with her for 10 sessions that was to start in March. Im so disgusted with the turnover at this gym! It takes time to build a relationship with a trainer and to learn each others style. They are now wanting to put me the a 3rd trainer in less than a year!!! I have reached out to one of the managers and have yet to hear anything back. All I want is for someone to take into consideration how much it affects you when their trainer keeps getting switched. There is obviously some major internal issues going on in this organization which prevents them from keeping good staff and good equipment.

Come on, people! No Gym can make everyone 100% happy! I find the gym clean, and has all the equipment that I need! The PTs (personal trainers) that have helped me have all been very professional. PT is expensive no matter where you go.They had to use upstairs and downstairs because land is precious at Mayfaire and expensive! I just signed back on after a year of laziness, and they accepted my Blue Cross MCare supplement so I just pay a small yearly copay. Suggestion: if something is not to your satisfaction just talk to them instead of trashing them by your review. Be fair.

Ive been a member here twice in 8 years. Its the worst gym in Wilmington. Plan on bringing your own toilet paper and towels, because they never have either. The ladies locker room was ALWAYS trashed at the end of the day (which is when I went). Half the sinks dont work. The showers look like a science experiment, and most of the lockers arent able to be secured. You might want to also bring your own disinfectant and paper towels too, because without fail, there will be at least one station without any. I complained about this MULTIPLE times to the manager, Doug Conner, and each time was told it wouldnt happen again. The equipment: without fail, theres at least one treadmill, elliptical, bike, and/or circuit machine thats broken. You can tell the staff/management and scan the bar codes on the machine to alert them all you want, but its either never going to be fixed completely (incline doesnt work, etc.) or theyll put a sign on it that says its out of order...for MONTHS. You should probably also make sure your short-term disability insurance is paid up too; I once reported a treadmill that was jerking hard enough to cause an accident. The manager on duty said hed take care of it. Less than half a hour later, I saw a guy on it almost eat it. The one thing they do do really well at O2 is try and sell you on personal training sessions. I actually worked with a trainer there that I liked, and purchased a block of sessions. She was great. I purchased another block a month later, went to schedule my session, and found out she had left. This was the final straw. I gave them WRITTEN EMAILED AND HAND DELIVERED notice to DOUG CONNER that I wanted to terminate my contract AND wanted my money back for my training sessions. He refused to give me a refund (which was a totally expected, though dickish move), and confirmed my last day would be April 7th. Guess what got drafted out of my account on May 7th??? ANOTHER PAYMENT. When I contacted Doug, he said he thought I wanted to use my training sessions and so he didnt cancel my membership, EVEN THOUGH I SPECIFICALLY ASKED HIM AND MY CANCELLATION WAS CONFIRMED BY HIM. I then had to wait an additional month for a refund. Long story even longer, O2 does not care about their members, their safety, the cleanliness of their facilities, and will lie to your face to keep the money rolling in. NEVER AGAIN.

They need to add a zero! Don’t deserve a star!

I joined 02 at Hanover center...I pay more based on a few things...one being that I can use 02 in Mayfaire...went a couple of times while my son attends boxing class. The layout of this location is terrible! Very narrow areas. Awkward layout period. The trainers here are RUDE! They dominate the narrow floor area and give people dirty looks for trying to pass to gain access to the equipment we PAY TO USE!! Even if I had a desire to use a trainer, it wouldnt be any of these trainers. The way they treat people not getting training is a joke. As for the classes, I made the mistake of attendance no Zumba...omg I felt like I was in a silver sneakers class...its good for the ladies who attend it but if you are accustomed to a faced paced intense Zumba...leave this one alone. I wanted to leave 15 minutes into it but didnt want to be rude to the other attendees or instructor. So far the Hanover center 02 is great and has plenty of space so Ill skip this mayfaire location from here on. Not worth the extra drive and if was still the only 02 location I wouldnt join.

Great Gym! Friendly staff and always willing to help you with any questions you have. They offer a wide range of classes from body combat, body pump and RPM. Ive been a member for years at another gym in wilmington prior to joining O2, and it was filled with people going to socializing or they didnt have enough cardio machines, you wont find those problems at 02. The only thing negative is they dont offer alot of evening classes for those that dont get off of work until 5:30. Most classes on weekdays i would like to go to start at 5:35, wish they could push the time until 6, that would be perfect!

This gym is steadily declining. Its great if youre a yuppie, cardio bunny, or older person who just wants to use low impact machines. But if you actually enjoy lifting real weights well good freaking luck. There is only ONE squat rack (ONE! And five million treadmills and ellipticals...waste of space). Half the time the people in the squat rack are doing curls. The other day there was some dude who was bench pressing in it for about thirty minutes. Meanwhile the two bench presses were free...My issue with this gym is not the staff (they are very friendly) or the amenities (the classes are varied and good quality if you are into that kind of thing). My issue is with the gym allowing such blatant lack of gym etiquette and the fact that there isnt enough equipment for people who actually want to move weight.A while back the Cardio Getaway was a closed dark space full of treadmills and ellipticals. The gym made a huge deal about all the improvements they were going to make to that space. I thought, great, maybe they will put in more squat racks with bumper plates like at the Hanover gym, or another free weight area (the existing free weight area is always crowded by morons who stand literally right in front of the mirror to stare at themselves while they do shrugs or curls...meanwhile you cant get to your weights you want to use.) But NOPE! All they did was knock down the wall that separated the cardio room from everything else. That was it. So lame.So yes. There is an abundance of cardio machines. They are high quality. They are also almost always free, even during the busy times. So my take away is that instead of all the useless cardio equipment, put a damn squat rack in. And maybe put up signs educating the idiotic members on how to be polite gym-goers.Literally every time I go there my workout will be ruined by some clueless chode.ALSO: If you try to quit they will be very difficult. Dont waste the money. There are better gyms out there (Raise the Bar in Hampstead comes to mind) for cheaper and they are 24hr access.So fed up with this place!

Nice gym, very clean, and plenty of equipment!!

Nice gym, but pretty expensive for a membership.

I like the classes, and the staff is very friendly. The class instructors give the modifications for those of us older folks, and I like that a lot.

The place is a disaster every time you walk in - the floor, locker room, everything.

Really rude and poor customer service, take your money elsewhere.

Great group classes and nice facility

Clean with good equipment but overpriced.

Nice gym

Three words...No Air Conditioning.