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Total Auto Protect
501 Silverside Rd, Wilmington, DE 19809, United States
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Total Auto Protect

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wa
Review №1

Good company, I will surely go with them when my manufacturer warranty is about to expire. To be honest, they gave me the best deal that i didnt get from any other company. It is only that am not yet ready to pick the policy now. Good follow-up

Th
Review №2

My 2015 Honda factory warranty was almost up. My wife saw that Total Auto protect had some good comments and the ratings were five stars. They also had a good price so we decided to go with them. Their rep was very nice and professional.

Da
Review №3

Glad I dealt with this company. Will do so in the future with other vehicles. The agent that helped me was very helpful and explained in detail all of the services and my benefits. Thank you for offering this service.

Ma
Review №4

Had few issues with my transmission and Total Auto Protect paid $3500 towards new transmission replacement. I am glad that I had this Extended warranty coverage. I will be purchasing another service contract for my other car. Worth the money.

Do
Review №5

They are a great company and deliver the best after market auto warranty on the market as the best prices. Their salesperson is both courteous and professional. My experience with them has been great.

Lu
Review №6

Im not too familiar with high end vehicles and the rep told me to take the time to let me talk it over with my dad. Jason was awesome. The payment is $189 a month and that seemed reasonable for this type of car. If I talk to other family or friends, I will definitely refer them to Total Auto Protect.

St
Review №7

I had to get my BMW M5 towed during the last weekend. BMW Dealership called Total Auto Protect on the next business day to get the repairs fixed and they authorized the claims after a couple of days. No complaints. Good company.

Mi
Review №8

Zach Hill took care of us from start to finish. He answered all questions we had and explained in good detail everything we are covered for. Im very happy with the process and i couldnt ask for anything more from an amazing company.

Ne
Review №9

My husband and I have had Total Auto Protect for some time now and we love them. The staff made our claim process so quick and painless which was awesome. The parts that were replaced with all OEM and our car was fixed quickly because of how quickly Total Auto Protect handled our situation.

Ro
Review №10

Good experience overall. The claim did take longer than usual because multple people in the claims department had to take a look at it to make sure it was covered in my contract. In the end they took care the bill so I am happy, my dealer told me that Total is one of the warranty companies that dont hassle their customers when they send in a repair order

Jo
Review №11

It was more bumper-to-bumper coverage for just a few dollars’ difference, so I decided to chose Total Auto Protect. The first representative Tim was awesome, very polite. It was also a quick process and it was exactly what he said. I had to pay $200 to put some sort of deposit down, or they told me I could make payments on it. I just wanted to get it done, so I paid down the total amount in full.

Pa
Review №12

I wanted to choose an extended warranty plan for my car and the guy named Zach was so patient with me. I like the fact that your company takes great care of its people, because he dealt with my dozens of questions. Really happy with the service.

Ri
Review №13

I purchased a policy from Total Auto Protect and it went really good. Pricing was competitive and coverage was just what we needed. Im very happy to offer my recommendation for people to go with Total.

Ri
Review №14

Today They covered my first claim for some defect parts in the electrical system of my car. I like their car warranty. Super easy to work with their customer service. Special Thanks to Charlie for all your help.

Ch
Review №15

There were a lot of positive reviews on Total Auto Protect. Plenty of people say they’ve covered what they said they would. The only thing I was worried about is that emissions was not covered, I found out later on that no warranty company covers emissions so I wasnt as upset about it. I had a huge repair about a week ago and they covered it. That one repair was worth the two years of time that Ive been paying for it. It paid for itself and then some for that one repair.

Le
Review №16

I used the service once so far and they paid for it. I do think they should have given me a better deal with multi car policy that I have. They are always having discounts and offers

Al
Review №17

This company is amazing! I used my policy several months after purchasing it and the cost of repairs almost covered the cost of the policy on my Lexus. I just purchased another policy for my wifes Infiniti! Money well spent!

Ta
Review №18

This company is extremely helpful! When I was having some financial troubles a couple of months ago Total auto protect worked with me to help me out after being laiid off from my job! That way I wouldnt have to cancel it. The woman I spoke to was very nice and very understanding!

Ja
Review №19

Total Auto Protect got our claim paid quickly and we had no problems with them. We needed our car repaired and everything was taken care of. Simply the best company I have used in years.

Pa
Review №20

From the time we be had the service, it has been good. No complaints over here. Its a great experience and I hope it continues.

He
Review №21

I spoke with Stepehn who worked with me to get a warranty for my car. Unlike other companies I spoke to, the agent wasnt aggressive and pushy. He patiently answered all of my questions and set me up with the right plan at an excellent price.

De
Review №22

Great company. They approved my 3rd claim today for $1300. $50 deductible from me. Very quick approval timeline

Al
Review №23

Approved my claim. This is my second claim with Total Auto Protect and so far their warranty has saved me hundres on auto repairs. Thank you so much guys.

An
Review №24

Awesome company with great rates and deal. I spoke with Ryan and I 100 percent recommend him and the company totally worth every penny.

Jo
Review №25

Total was the first to give me a call back. I couldnt take the call so they left a voicemail. I called them back to follow up with them. They gave me a great price with the highest level coverage plan they offered.

Ch
Review №26

I will definitely go back to them for an extended warranty on any future car I may purchase, since it is definitely a great product at a reasonable price for the coverage.

Ti
Review №27

I did speak to Matthew and signed for their Total Premier plan yesterday. Very satisfied with the plan options and rates. Thank you Matthew at Total Auto Protect!

Ro
Review №28

I am very pleased with the job Total has done for me! The claims process was very easy and quick!

Ra
Review №29

Very professional to work with. Explained the process, and followed that process and was there to support! My car is fixed and back on the road!! Thanks Total Auto Protect.

Ch
Review №30

Absolutely first class service all the way. Prices in relation to coverage are top notch. Could not be happier with decision.

Ol
Review №31

During my discussions with the sales representative, he was very courteous and friendly. He advised me about the policies available and offered me the best product for the vehicle.

Gr
Review №32

They paid almost all of the cost of repair bill with little cost to me. I was only a customer for a brief period when my acura tl broke down. I would definitly recommend them. My experience has been five star

Ad
Review №33

They approved my first claim last Friday for fuel system. Claim cost was $500. I paid $50 deductible. Satisfied with their services so far. I have their Premier coverage.

Ra
Review №34

Very straight forward and honest people. Im happy to be using Total Auto Protect and plan on for many years to come.

Em
Review №35

I had a positive experience with total auto. When I contacted them about my policy the representative I spoke to was very helpful to my request. She gave me some suggestions concerning my account. Good customer service

Ca
Review №36

Ryan was very quick with getting me over to someone directly in the claims department for my steering issue i had on my Land rover, they were able to speak with my repair shop and approve all my repairs the same day. This company really made me feel at ease.

Su
Review №37

It has been well over a year that I have been using Total for my car. Im always happy with the service I receive and how all my concerns were addressed. I would easily recommend them to others I know that need a car warranty program.

Et
Review №38

Five star for leslie the agent that helped me sign up and got me a better deal than any other company. I am goin to tell my sister to purrchase the waranty for her lexus also

Jo
Review №39

It was great. I brought my truck into the dealership and the technicians/customer service personnel contacted Total Auto protect and everything was taken care of.

Al
Review №40

Total auto protect seemed to have better service and experience when I looked them up. My experience signing up was phenomenal. Everything was quick and very easy to understand. It was very easy and it wasnt a long-drawn-out process. Everyone should look at getting a protection plan on their vehicle. If they dont have a warranty through their dealership, Total auto protect is the second best thing right here.

Ch
Review №41

Nice people and pricing was amazing compared to some other businesses. Im happy i went with Total Auto Protect

Ma
Review №42

Jason was very helpful. He followed up and then someone else called to let me know that something will be mailed out but havent gotten it yet. Other than that, everythings been good. Total covers all the major components of my concern. I also liked the payment option, which was a major factor in my decision.

Ja
Review №43

Ryan was so quick with getting back to me with a very competitive quote and he was simply great to work with. Great follow-up, very professional and knowledgeable about the various options available.

Wa
Review №44

Convenient rate and they cover and pay out fairly promptly.

Ai
Review №45

I have experienced great service. My car had some unexpected issues and Total Auto Protect handled everything fast. The staff is wonderful and Im grateful to have this service. Thank you.

Ch
Review №46

Excellent customer service. Never had an issue. Repairs have been paid on my Ford f150 without a problem

Le
Review №47

I would recommend to others. Simply put, they are a fantastic company. This was the first time I got an extended warranty on a vehicle and I highly recommend to others that have an older car.

Wi
Review №48

I bought a policy with Total Auto Protect 2 years ago for my 2012 Bentley Continental. They were able to get me the same price that I paid last time to renew with them. The car is in perfect condition and even though I never had to do any repairs on it, I wanted to have the coverage just in case anything happens.

To
Review №49

So far so good, havent had any issues other than waiting for my coverage to kick in the middle June. I tried Carshield and even though they have 40+ commercials they only cover certain high mileage areas where they said it was a high mileage risk... Its crazy because in their commercials they say they will cover all sorts of cars with any type of mileage which is not true at all... Total Auto Protect tellss you what they dont cover up front....Car-shield doesnt.

Ma
Review №50

Jason Wilford was amazing to work with. He had an answer to every question, was friendly and fun to work with. I hope any and all future dealing with Total will be as impressive as my experience with Jason.

Mi
Review №51

I just bought my policy. Very impressive with Michael. He is very professional and informative. No high pressure. Now I have three cars covered with Total Auto Protect. Having used them in the past, I highly recommend this company. This is a good company to do business with.

Ch
Review №52

I have had total auto in the past and was very satisfied with their service. I have returned and am sure I can expect the same high quality service as before. I shopped around and the price is more than fair. I would recommend this extended warranty to anyone.

Kr
Review №53

I was happy with what I saw online and ended upp purchasing the full coverage one I think its called the Total Premier Plan.

Cr
Review №54

I needed a huge repair done to my Ram and Total Auto Protect was there for me and covered the costs. Great company! I’m so happy I bought this protection..

Fe
Review №55

Had a great experience with Total auto protect, quickly got me in a rental car when my car broke down and payed my whole repair for only a $50.00 deductible.

Ho
Review №56

Howard New YorkI was a little apprehensive at first due to having a warranty with one of Total Auto Protects largest competitors who promised the world and provided nothing but headach after headach. This was for covered maintenance, I couldnt imagine what would happen with a mechanical breakdown claim.Upon calling and speaking with a gentleman named Zach I immediately felt comfortable with investing in Total Auto Protect. He went to bat for me to get the best rate on the highest level of coverage with a reasonable amount of time to make payments. His customer service skills are second to none. After signing up I had another question for Zach, they had closed a few minutes prior to me calling, As soon as he started his next day at work and saw a missed call from my number he called me back. The prior company I was with would take at a minium 45 minutes to answer a call during business hours. Wow Total Auto Protect you guys are on spot. I have not made any claims with Total Auto Protect, but expect that if needed nothing but good results will follow.Once again, thank you so much Zach...

Ra
Review №57

My relationship with total auto protect was brief. My husband bought a policy for our 2014 Range Rover, but then we decided to trade it in for a new 2020 jaguar f type. Total auto protect did refund my initial payment in full as per the agreement within the first 30 days. I will go with them when the warranty on the jaguar expires.

Jo
Review №58

Scott is a great salesman. I called in for a quote after I saw a commercial about car warranty. I wasnt planning to buy anything, but after talking with Scott and going over the benefits of the coverage, especially being that I have an older 2012 BMW 535 I decided to pull the trigger and purchase the warranty.

Re
Review №59

The best decision I made since I have owned a car after my manufactured warranty expired on my. They are not expensive and true to their service. Glad I got Total.

Jo
Review №60

The guys I worked with helped me get deals. They were able to cut the price in half for me. They werent pushy at all. They were very friendly. So I had a great experience working with the two guys that helped me. They explained the plan to me, how it works and when can I use it. Everything worked out really well for me.

Wi
Review №61

I just bought the premier coverage for my 2015 range rover sport. Jonathan answered all of my questions and got me a better promotion because I am a veteran. Hopefully I dont have to use the warranty, but better to have it and not need it then need it and not have it.

Le
Review №62

My Bentley dealership recommended Total auto protect for my warranty so I gave them a call. James seemed very honest and got me a great price. After I did my research, I found these guys are highly rated on many different websites so I bought my warranty.

He
Review №63

I like the options they have available. My only concern was any time and/or mileage limitations on my vehicle. Let me clear theres nothing that I didnt like about the company. The sales person I spoke to was extremely friendly & professional. I got the 50 percent off deal because I had two cars

Ab
Review №64

I purchased Total Auto Protect for a used vehicle we purchased from the dealership. The air conditioner was blowing hot air and Total covered all costs of parts and the Labor This company is definitely worth every penny and i would recommend everyone to have warranty with Total .

Do
Review №65

Total Auto Protect has awesome customer service and honest. I would highly recommend them to my friends and family.

Mi
Review №66

Total auto protect seemed more comprehensive than the other providers we had looked at. We purchased a protection plan from them and it was pretty much seamless. Their rep did a really good job and it was a quick and easy personal service.

Ma
Review №67

My Jeep Wrangler had to be taken in to the dealer for because my power windows were not working. The customer service rep Isaac that I spoke to is a great asset for your company. He explained the whole process of what I needed to do, and he got the claim covered for me within 24 hours. I thought that was amazing compared to other companies that Ive had in the past.

He
Review №68

Ive had multiple policies with Total auto protect over the years and I really appreciate the the quality of service they provide. The prices are fair and affordable. Im happy knowing that I have the extra protection if something happens to one of my familys cars.

Ju
Review №69

Original: 6/10/2021 I bought extended warranty from Total Auto Protect (TAP) based on the near perfect ratings on Google but I start to feel like this is a scam as I am having a terrible experience dealing with the claims department. Our 2015 Range Rover Evoque had a turbo failure (Google L538 turbo issue). The repair shop noted in their inspection that turbo bearings are bad, turbo is starting to leak oil. TAP never sent out an inspector and kept saying that oil leak is not covered and the turbo failure is wear and tear (are you kidding me?). In addition, the claim department never called me and I had to set up an email thread to include both TAP and the repair shop, which still didnt get TAP to reply. Our car has been at the repair shop for a week and the repair still has not started due to total auto protect not willing to pay for a covered claim.Edit 6/14: a representative from TAP reached out to me and explained that the reason of the claim denial is due to an open technical service bulletin (NHTSA TSB# 10106048). I read through the TSB and found that although it is related to the turbocharger, it describes a completely different problem than what the repair shop diagnosed. I still believe that my claim should be covered. The representative claimed that he helped re-open my claim. I will update as I hear more updates.Edit 6/22: on 6/14, I was informed by the repair ship that an inspector was sent to inspect the damage. In the morning of 6/22, I called TAP and was told that they will call me in the afternoon to have the final result. I called in the afternoon at 4:44 PM EST and my call was directed to voice mail. My car has been at the repair shop for two full weeks now.Edit 6/24: called TAP on both 6/22 nad 6/23 and they said claim is still under review while they had the report from the inspector on Monday 6/21. I was told that the report takes time to review. I then asked for a copy of the report which I believe is very reasonable. The claim rep said he would send a request for me to receive a copy. I also called my repair shop and they said they have called TAP twice this same week and got the same run-around (delay). I have requested multiple times that we keep our communication via email for future reference, but TAP never emailed me and I had to call them to ask for the status of my claim.

Mi
Review №70

Im a new customer to Total auto protect. Applying for the service was easy. The representatives were helpful, informative, courteous, and professional. Im about to include another car.

Jo
Review №71

I have the Premier plan. Whenever I call I get someone on the phone right away. The same goes for my tech. Total auto is a pleasure to work with. Thanks Charlie.

Ro
Review №72

Their warranty for my automobile was great and helped in a dire situation with my automobile. I had engine problems and I was able to receive the coverage and customer service I expected from them.

Or
Review №73

I have a high-end 2012 Ferrari California, and I wanted to make sure that I had some type of warranty on it. When I looked online, I saw that Total was very highly rated, so I decided to go with them. I had a quote from another company called Liberty Bell Auto Protect that was over $3,000 more and it was a huge difference. So far, everything is ok. Everyone I spoke with has been outstanding and professional. They knew exactly what I was looking for and helped me through the sign up process. I think they did an awesome job. I’ve already recommended them to my employees.

As
Review №74

Great company very nice people and pricing was amazing compared to some other businesses. Im happy i went with Total Auto Protect.

Ka
Review №75

My experience with my total auto protects specialist was informative, James left nothing out, He explained in detail all my questions and concerns! Thank you for a great experiance!

Ve
Review №76

Great customer service. The claims process was easy on my Audi q7 and Total took care of all my needs in no time. Thanks Total!

Ja
Review №77

My wife purchased this plan for our 2015 Ford Flex a few months back. They had great communication with the Ford dealership to fix the transmission that was failing. Ike in customer service is a great asset for your company, he kept us infomed throught the process and what we needed to do and what the next steps where to having the claim approved.

Ca
Review №78

Ryan Anderson was the person I spoke with when I called to inquire about a warranty. He was very knowledgeable and very professional. It was a pleasurable experience and I did purchase the warranty.

Cl
Review №79

I am very impressed with Total auto protect. I had an issue with my Ram truck. I took it in, gave the adjuster my warranty and they dealt with total directly and did the work right away. All I had to do was pay my $100 deductible at the end. Thank you once again.

Ed
Review №80

After having a previous BMW which I purchased an extended warranty on and never used. I was debating whether or not I really needed an extended warranty on my 2014 BMW 428i after the factory warranty expired. After reading other owners experiences on the forums I decided it was best to purchase the extended warranty. I had to do plenty of research online by comparing the costs, protection plans and reviews, I decided to go with Total Auto Protect.

Me
Review №81

I needed roadside assistance for a flat tire and I called the department, great response time. Keep up the good work!

Jh
Review №82

I was renewing an extended warranty with the vehicle and signing up with Total Auto went perfectly fine. I used to be with Zurich, which we got through the dealership, so I was already familiar with how everything works and I have an extended warranty also on the Van. The gentleman from Total was very nice and informative. Everything got out to us right away and so far, so good. I already knew what I wanted and so, I was just keeping what the car already had, which was the top of the line. It was the exclusionary policy that its easier to explain the things that are excluded and all the things that are included. The rep explained the coverage very well and did a wonderful job.

Al
Review №83

I went with total because of their ratings online. The process was easy and the representative was great because he kept calling me back. When I said, “Call me tomorrow at 11:00 because I’m busy at work,” he’d call me back the next day at 11:00 on the dot. He was really helpful and patient in explaining everything.

Da
Review №84

I am a new customer and this was my first time calling and I was helped so much. The reps are super nice and professional and I would recommend this for anyone who doesnt have it. Get Total now!

Pe
Review №85

I loved the whole experience so far. I just signed up with Jason. Everyone is so nice and friendly with me, I havent felt like this about any other company. I would love to know who does the employee training at this place, whoever you are, you are doing an amazing job. I just wanted to say thank you! Nothing to say about the service itself yet because I didnt use it but I feel really confident with these guys.

Fr
Review №86

We’ve had this service for about a month and used it today, very satisfied with what was covered and am it was a very good investment. The wife is ecstatic.

Lu
Review №87

I looked Total Auto Protect up online and it had some good reviews. Setting up the account with them went pretty smooth. The guy I worked with was good, and it has been easy to get things started

Ed
Review №88

I just purchased a used 2014 Bentley GTC and wanted to get a Total warranty set up for the car.I had a plan with them in the past and it was a smart investment defiantly worth it!

Wi
Review №89

I used it once recently and everything was great. The mechanic coordinator with you guys said you were very easy to work with.

Ro
Review №90

I called Total Auto Protect a few years back and talked to somebody there and I liked what I heard, but decided not to sign up right away. When my wife bought a 2014 Audi A6 which only had 32,000 miles on it, we wanted to get an extended warranty for it. The dealership wanted $4,200 for that warranty. Total costs a couple of hundred dollars more than the dealership, but the difference was I had to pay $4,200 outright with the dealership while it was just $136 a month with Total which was a much easier payment to deal with. I talked to my wife about it and we looked at plenty of different companies online and Total seemed to have better ratings than everyone else. Total was very upfront with us and they werent pushy at all.

Wa
Review №91

These people are great and military friendly. They treat you look like family and not just another customer. I was expecting to wait on hold for for a while when I called in to use it but they answered right away. I would recommend this company to anyone looking for a car warranty.

St
Review №92

I had 90,000 miles on my pickup when I bought it. Its in excellent shape but my wife always wants everything warrantied, so we decided to buy an extended coverage plan for it. I Googled what were the best extended warranties and Total Auto Protect was listed in the top three. So, I called them signed up about a year ago so everything had been really good so far.

Tr
Review №93

First claim i submitted on my Harley road glide went really good.Super quick and easy process

Br
Review №94

Put my first claim in over this holiday weekend, Total auto protect was there for me and i already have my car back.... i would recommend them

Ca
Review №95

I called in to see if someone could help me log in to my account on the portal on the website to look at my contract. They were able to send me a link so I can set up the password and how to log in. Thank you!

Bi
Review №96

Cancellation of policy due to automobile being totaled out. My experience could not have been better. Total has always been helpful and courteous when I have needed assistance. I have told many friends about your coverage and how pleased I was with your services. I will definitely use your services again in the future.

Ti
Review №97

I talked to several other companies and almost purchase with endurance warranty. This company called me and their service on the phone was better. Just purchased and waiting on the 30 day waiting period to finish. Hopefully dont need to use them any time soon but if I do I will let you know how it goes.

Ro
Review №98

Glad we purchased this warranty with total auto protect on my bmw 530 . Just had a $1500 repair paid for by the warranty service

An
Review №99

Didnt know much about total auto protect before I bouught the plan for my vehicle. The reveiws I read definitly influenced my decision to purchase the plan. I am satisfied with Max who signed me up and got me a great deal. 5 stars

Mo
Review №100

Everything went ok so far. Zach knew all of the ins and outs of the policy and explained himself and the warranty well.

Information
69 Photos
100 Comments
5 Rating
  • Address:501 Silverside Rd, Wilmington, DE 19809, United States
  • Site:https://totalautoprotect.com/
  • Phone:+1 844-438-1444
Categories
  • Car rental agency
  • Car manufacturer
  • Auto parts market
  • Ferrari dealer
  • Towing service
  • Transmission shop
Working hours
  • Monday:9am–9pm
  • Tuesday:9am–9pm
  • Wednesday:9am–9pm
  • Thursday:9am–9pm
  • Friday:9am–9pm
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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