Kimberly was the one who helped me with our summer vacation. We planned a National Park tour of Southwest Utah (Arches, Canyonland, and Bryces Canyon). She did an outstanding job. She arranged flights, car rental, and hotel stay for every destination. She even helped when one of our flights were canceled to keep us going. (It was the airlines fault). She recommended finishing up with The Grand Canyon Railway in Williams Arizona. That ended up being wonderful as the train station is in the hotel we stayed in. We got up that morning, got on a train, rode to the grand canyon, visited, and then rode the train back to the hotel. That made for an easy day. We had a blast!

Needed a trip tix and information on travel for next year. Everyone was so helpful and friendly. Susan was fantastic with information on locations we want to visit. Highly recommend.

Been a member for 37 years, but seldom need to interact. Manager was wonderfully helpful in returning my call (for maps) quickly. Then they were ready for pickup and no waiting. Highly recommend

Very courteous and polite people working here and they provide a great service. I still get my trip tiks from them

The service was great and the placeWas very clean and very friendly, I was very impressed with the way that the lady was very helpful, she really helped me out with the process 😀, thank you very much!!

The driver was great the tennis and had a lot of compassion about my situation it was cold out there . It would be great if that driver showed up again I wouldnt have hesitate for him to come and help .

Kathleen was so helpful! She explained the entire triptic system and everything that goes with. Great service

Very helpful, had to have my passport photo redone, knowledgeable, great ideas.

Service was outstanding as usual never had any problems everything was professionally done

No one likes having to spend money on auto repairs and I am no exception. The work was done in a timely manner and so far so good.The mechanic answered all my questions and worked with me to get the items I needed done immediately and a plan on future repairs. The women in the front office were great to deal with, they were very friendly and polite. They explained all the work that was performed on my truck and made sure that I was satisfied. Great people to deal with.

Had auto insurance through them for several years. They were pretty good and affordable until you add a young driver on. I went from 212 a month to 468 a month. Called several other places and got the same coverage with a new driver at geico for 223 a month.

Had new brakes put on my sons car. Upon getting the vehicle returned to us, there was a loud rattling noise when driving high speeds, which was noticed a few weeks later. We took the car to another mechanic who discovered that one of the bolts was missing that holds the brake pad in place and thats what was rattling. I tried to give them the benefit of the doubt and thought maybe it just fell off. I called and spoke with this AAA location, service department this morning and specifically asked them if someone changed the brakes and a bolt was missing, would it have been because they left it off or could it have fallen off. Obviously, not knowing they did the work, he said that it is highly unlikely it would fall off and it was more than likely the person who put the brakes on. With that said...would you want these people working on your brakes when that is the single biggest safety feature on a car? Your kids car? I think not!

I use AAA for all insurance needs, travel help and car care coupons very kind, helpful and very competitive rates

I love Darlene Henry. She knows her business shes always kind and very helpful.

Three tables of customers coughing without covering their face.

Good rates for vehicle, renters, and membership. Very nice customer service.

Very helpful...plenty of employees to help. Very knowledgeable folks.

Upon arrival I was told it would be about an hour wait for the service needed. The waiting room was quite cold and the other customers and I were joking about how cold it was in there. Then I was called out a hour and a half later and told I needed more work done. Because I had a workshop I needed to attend in the afternoon, I asked how long the additional work would take, and was told another hour. That would take me to 1:10, my workshop started at 2. I got a shuttle home so I could take care of my dog with the promise they would pick me up again. By 1:30 I was getting nervous and called. I was told the car was not quite ready and the shuttle would pick me up and take me to the workshop (not too far away). I stood out with my umbrella in pouring rain waiting for the shuttle to arrive. (I live about a mile and 1/4 from AAA) At 2:05 I called again to see if they forgot me. It was too late to make my workshop now. They said he was on his way and he did arrive in another 5 minutes, to which I now just went to pick my car up. It really screwed up my day. I understand about things taking longer than expected, but, since I made it clear I had to be somewhere at 2, I feel they should have acknowledged that it could be longer and let me make another apt. for another day. All and all both services done to my car that day took about 30 minutes longer than anticipated.

Great job always in servicing my vehicles. They make good recommendations for possible needed services, but are not pushy salesman. Honest and reliable!

I wish this will be more positive but... after $1500.00 dollars in parts and labor the battery drain was not located! The 1st said Powertrain control module needed replacement, 2 days at home battery dead again! Back on tow truck the tech stated alternator was bad - took it home and after 24 hours the battery was dead once again. Back on tow truck and about4 or 5 days later they discovered a parasitic drain down test showed the real problem was a problem with the T&C radio! Since they pulled the fuse the battery is NOT draining! I would question their guesstimates if I were you!

As always Mike is always on point. We like working with Mike whenever we have to have any kind of work done on our vehicles. We always get the info upfront so that we can make the right decision.

Horrible experience with my Hybrid there...had my car towed in for service...issue was supposedly fixed(battery)..my car broke down less than 5 hours later at night on I-40...had to have it towed back to AAA .....manager attempted to fix issue and said they thought they PUT THE WRONG BATTERY IN! ...and he bought a battery specifically for my hybrid and having them put it in (but not correctly).. ended up having to have my car towed and serviced elsewhere because techs are not trained to work with the real issue that caused my car to break down. After having my car serviced at my dealership.. was told techs at AAA did not know how to properly replace and secure my battery...when I informed manager of the issue and my request for them provide or reimburse for the fix I needed to hold my battery down properly(I have receipts of my service and detailed message with the error from AAA from original manufacturer certified techs) I was told No good deed goes unpunished by manager and he asked me to stop by with car so they could take a look at what they did wrong. If you do not know how to fix my car..just say so. I could have saved way more money with honesty rather than trying to experiment with my car. Will not return to this Car Care Center. I decided to pay for this fix myself and never return here...Do NOT take your hybrid there...if it not something simple as an oil change...tire rotation...etc....its not worth it...they are not trained or knowledgeable on Hybrid Cars.

I like AAA Travel Office on Oleander, Wilmington, NC as they stay on top of my flight and train and travel needs. Im on my way to England and they make sure my flight time is correct or other needs.I like to give thanks to Ms. Teresa King at the Oleander in Wilmington, NC office in assisting me in my business travels.Yes, they get a commission but they know how to get the best deals, stay on top of changes and answers my questions.Highly Suggest this office for your travels or business.Robert D. MaffittAmbassador of Wilmington, NCHonorary Vice President (US),290 Foundation (BVI) Inc.United Kingdom

Summary: They misdiagnosed my car, they gave me a bad alternator, and they had a bad attitude.After getting a brand new battery from Advanced Auto Parts, my car died in traffic. I knew it was the alternator because the death was electrical (my radio & window power died first, then everything else). I got it towed to the AAA Car Care Center and they charged my battery & then told me nothing was wrong with my car. I brought it back when my check engine light came back on a week later and insisted that they give me a new alternator. A WEEK LATER when I picked it up, the battery, brake, and ABS lights came on after about 10 minutes of driving. I brought it back and asked them to fix whatever they broke that caused the lights to come on, and they gave me attitude, reminding me that they didnt diagnose my car to fix the alternator, I asked them. Finally, they replaced the 2nd alternator and realized it was faulty. My car has been working fine since then.

Great wings, good service, kid friendly

I was coming to visit my wife in the hospital when my transmission broke down. I managed to get to the AAA Car Care on Oleander Dr in Wilmington, NC. Although the mechanics had gone home (it was nearly 6pm), the front desk people called a cab for me to get to the airport, the only place I could get a rental car at that time of day. Michael Dyson, who has regularly worked with me over the years, stayed there until the cab came. I got a rental. As Michael told me, they called me the next morning with the result: the problem was found and fixed shortly, and I was glad to get it back the next day. I had been going to this car care place for some time with my previous car. I always got good attention, great service and qualified suggestions. They consistently met my expectations. And I was glad they helped me out when I needed it today.

Helpful people that can help you plan your next trip

I have been taking my three cars to AAA Oleander for the past eight years. I usually deal with Michael Dyson, service consultant. Michael is always more than helpful, knowledgeable and professional. He is truly interested in my families sefety when it comes to servicing our cars. He does not try to push services just to sell them. I am always told in detail the condition of the auto, the service available to consider, and the complete cost for the job. The work is done on time and on cost. Today I used their courtesy van to get to a doctors appt. while service was being done. That was a great blessing. Thank you Michael and the AAA care care techs for attending to my needs.

It took AAA off of Oleander around 2 weeks to figure out why my tires wheel bearings were still making the loud humming noise (the initial reason I brought my car in) and then said I needed to replace the wheel sensor. When I first picked my car up, it had more problems coming out of AAA than going in. To make a long story short, they figured out that THEY put in the wrong wheel bearings, therefore the wheel sensor was not reading the bearings they installed. They did reimburse me for the wheel sensor, but the entire experience was very upsetting and I will never go back there. They finally did fix the issue, but it should not have taken this long. I will say that Michael Dyson is extremely personable and helped as much as he could, but the actual technicians seemed to not care about what they did and were very unprofessional.

I called before I came in and asked for the requirements on an International Drivers License. Upon arrival the lady had issues with the 2 different passport photos in which I presented. One picture was too small and the other didnt look recent enough because the picture didnt look like me, despite them being the passport photos accepted by various national embassies. Nasty attitude and very combative.

On time for my appointment. Clean comfortable waiting area

All work was performed quick and accurate .place was very cleanover all they did an excellent job

Adam De Berry is the best Agent. He always listens to my insurance needs and gives me a policy to fit my family.

Service was knowledgeable and always greeted with a smile. I havent been disappointed yet.

I took in my mothers car and could not have received better service. Definitely a five-star business!

Before you do anything here, get it in writing. After telling two agents where we were going, we got a travel money card and got half way around the world before being told the card wouldnt work in the country we were in. 12 days in a foreign country without our money. At least the manager here gave us a $60 silver AAA membership upon our furious return...all it cost me was a $2,100 vacation.

Chris and Mike Dyson are always extremely helpful. I have never had a bad experience over several years of having my cars worked on by Automark.

The mechanics at AAA Car Care were very friendly and polite. They were pretty quick but I feel that it was a bit expensive for what I needed done.

Everyone was very friendly and helpful..

AAA on Oleander WilmingtonNC .A++ excellent service

Busy but very accomodating.

So helpful and quick.

The Fayetteville Rep, were very rude & disrespectful. !!!!

I can always get what I need.

Everyone here is so nice!!!

Nice office, knowledgable staff

Great information, passport photos, luggage, etc.

Always good service

Obtained great information

Ok

Completely satisfactory.

Ok

Most helpful in making trip plans