These guys are amazing!! Hail damage was awful. When they finished their work….my car looks better than it did when I bought it. Communication was fantastic! Loved how they informed me of everything, everything was timely done (as estimated), clean place of business, and flexible with my work schedule! Definitely be back (if need be lol)

My car had suffered some damaged that required my car door having to be replaced, painted, along with areas that needed to be buffed out and paint matched. They did amazing work. My car on supposed to be there for at least 9 to 10 days but I got it back in 4!!! I’m very happy with the outcome and how helpful and professional they were. You honestly can’t even tell my car was damaged

Super friendly Staff ! They update you with all the information on time and the results of my car were as if my car was never damaged! I love the team ( thank you Mary and Tim!!) and appreciate how fast and convenient and professional they were every step of the way! I highly recommend ANYONE to use CarStar Body Shop CB!

NOT CONTACTED AT ALL EXCEPT WHEN THEY TOWED THE CAR TO CARSTAR AND LEFT THE KEYS AT THE TOW LOT. CALLED ME TO BRING THEM TO THEM. I WAS AT WORK. THEN THEY IGNORED EVERYTHING I ASKED. INCLUDING NOT GETTING THE CHOICE OF DECIDING WHERE MY CAR WENT. I WAS TOLD AT LEAST 10 DIFFERENT LIES. MY CAR HAS BEEN THERE SINCE JUNE 25,2021 AND THEY STILL HAVENT FINISHED. Update so I now have received my car and am very upset with the work. I will definitely be contacting the person in charge.

CarStar did a great job repairing my vehicle after a wreck. The car looks good as new! I highly recommend!

Upon the first visit, this establishment might seem friendly, but after working with this particular location their true colors began to shine. Not only will they call you a liar about the problems you experience, but they will also degrade you as well about fixing problems that occurred while in your accident or while under their care. If you are a female I suggest you never use this establishment unless you like being treated inferior to men. If I could give them zero stars I would. They did not finish the work they were rightfully paid to do, now I must seek corrective repairs from a different shop entirely. Tim and the manager John Hubbard were both extremely disrespectful when trying to resolve this issue. I will not recommend this establishment to anyone seeking repairs.

I used them for an insurance claim and they did a great job! Customer service was always great and everyone I was in contact with was very nice and helpful. I definitely recommend them!

Did a fantastic job fixing damage done to my car and kept me well informed of the progress being made.

Great shop. Professional and really helpful. They have really come through for me. Thank you Mary for everything.

Wonderful front office staff, and repair on 17 Toyota Tacoma looks absolutely great.

Took my insurance no hassles on time and they helped me pick up after hours

Eric done an outstanding job on the repair, the paint looks great. Couldnt tell it had been hit!

They gave me Top notch service and warranty after I was rear ended. They arrange everything the rental and speaking with insurance no fuss for me. Loved the end results highly recommend!

We just picked up our Toyota and were impressed at how great our car looks. It was a smooth easy process with quality work you can trust. Estimate was spot on, prices are reasonable. We are thankful to have a place we can trust during a stressful moment. We were in good hands with Tim and the girls in the office. Highly recommend.

They were very easy to work with. They kept me informed of progress. They were very helpful when I dropped off my car and also when I picked it up. I would definitely recommend them

My interaction was with Mary. Mary was both personable and professional. They worked well with the insurance company and made our experience as smooth as possible. As far as I can see the car looks great and so far we have no complaints. On a side note: Thanks Mary for getting my keys back to me!!!

I highly recommend this place. I had someone run into the back of my car so I needed some body work done. I drove a hr away to use this place and was well worth it. They were very professional and very friendly. I thought it was going to take 4 to 5 days to get my car back but they had it ready for me in 2 days. If I ever need this kind of service again I will bring my business to this shop.

Great service! Very professional! Took my car there after and accident. They keep you in the loop the entire time so you know exactly what is going on with your car. Appreciate their use of text message updates.

We used this establishment because it was recommended by our insurance company. The receptionist Mary was very pleasant each time we spoke with her. Tim was the guy who gave the estimate, in my opinion was very unprofessional. My vehicles damage was repaired and painted, I got home looked it over thoroughly and noticed there were some bubbles in the paint. I took the vehicle back the following Monday, and they corrected the issue while I waited. I also noticed that when they did the repair, which was to my passenger side bumper/fender, they also replaced the passenger side fog light. I already knew my vehicle needed new fog lights on both sides (they were cracked and cloudy) and basically not working. I was happy that the repair required the one side to be replaced. However I wish they would have called me to ask if I wanted the other side done, and gave me the option to say yes or no as to whether I would pay for it. Instead they replaced the one, and now Im driving around with one brand new fog light and one raggedy broken, and inoperable fog light. I brought this to Tims attention and he said the tech didnt make him aware. I agreed to get the other light replaced and he came back with an estimate for the part and for labor. My response to him was you want me to pay for labor for something you shouldve communicated to me when you did it the first time? Again he said he wasnt aware. I was under the impression that he or someone inspects the vehicle once the work is complete, had they inspected it, they would have noticed the bubbles in the paint and the mismatched fog lights. Not only did he expect me to pay for the labor a second time, he also went on to say I dont know when I can get you in, the shop is busy right now. This is terrible customer service. The right thing would have been to apologize and take ownership for the oversight. Not only did you do a poor quality paint job initially, I had to take time on my day off to bring the vehicle back and wait, I have one new fog light and one raggedy fog light that I was willing to get replaced until I realized I was being charged not only for the part but again for the labor. And furthermore to then be told, Oh I dont know when we would get to it because the shop is busy. Poor customer service, and a terrible experience overall.

Efficient, pleasant.Good communication.Excellent work on my car.

I highly recommend this place. My car looked like it was never in an accident. The women at the front desk are amazingly professional and courteous. They made me feel important and answered every and any questions!

Smooth transition. Great customer service.

They fixed my car after i hit a curb. They did a good job I cant even tell i ever hit it!

From start to finish Tim was great to work. Everyone I talked to was very professional. All work was done on time. Great company and will use again.

I had a new headlight assembly and a dent and pant repair. Everyone was extremely professional and was very communicative. I would recommend them to anyone! Such great customer service.

The customer service was excellent Mary help me in every way possible they even stayed late so I could pick up my car

In the last 18 months my Camaro has been to Carstar 5 times. Each time Mary and the shop guys did a fantastic job from making sure the rental arrive on time to doing top notch body work. Only place I will take my car.

When it comes to a vehicle I trust to transport my loved ones, means I have to put my trust in the business that repairs vehicles with their utmost honesty and proficiency. Thank you Car Star Collision Express staff/team. It was easy as 1-2-3 from the minute I walked in to drop off my truck. They kept me informed through the entire process to completion. Thank you again.

No body likes to be inconvenienced by not having a car, but CarStar did their best to make it a smooth and easy process. Their front desk person, Mary, is very friendly. I got my car back on a Friday afternoon right before close and didn’t realize until the weekend a feature on my car wasn’t working. Stopped by that Monday to ask about getting it looked at. Mary volunteered to take me to work the next morning so I could drop my car off at the shop, then they drove my car to my work to drop it off to me when it was fixed later that morning. Fantastic customer service.

Great auto body shop, even after the insurance company said they wouldn’t pay for certain parts they helped me find the right and most affordable part, and even helped with a discount of the entire order. Would recommend great people throughout the entire company

Ive used them twice for minor body work. They were very easy to work with, corresponding directly with the insurance company regarding the estimates and payment which saved me time. My car is 10 years old but in pristine condition. The paint touch-ups they had to perform were flawless. They matched the paint perfectly and you cant tell there was work done. Ill definitely use them again. Also, Enterprise came to the shop with a rental car and picked up the rental after the fact from their location which was convenient and time saving.

Went well and professional with good work

Carstar was great to me after I got into my accident hassle free and did a great job updating the progress on my truck! Special thanks to Tom, Stacey, and John! 5 stars would recommend!!! Thanks again!!!

Great work and a professional staff. Very good communication.

I knew John from a previous shop and he went above & beyond to take care of my Lexus.Tim handled everything and was great.Mary was professional at handling my paperwork. Together they are an amazing team and were fare, honest and extremely reputable.Thank you for taking such good care of my carand making the whole process so easy for me.Much appreciated!!!!

Wow what great service! I have literally, yes literally, never had a body shop work so hard to make sure I was 100% satisfied. Really above and beyond. The work was top notch and quicker than I hoped. You really can’t go wrong with Carstar in Wilmington in my opinion. I can’t say enough good things. Thank you!

I cannot tell my Escape was even in an accident! Repairs look great. Paint matches perfectly. Mary and John were great. Hopefully I don’t have damage to my car again but if I do I will be going back.

I had a tailgate replaced and now it doesnt shut correctly, sticks and takes two hands to open it now not aligned correctly but they said it was because of the bed liner which possibly could be.. which is incompetence because me personally would never let a vehicle leave my shop not working 100% correctly if they are paid to fix it correctly!! theres too much bedliner so it wont shut without slamming it and it bows the interior of the tailgate.

A very family friendly atmosphere, show quality work done in a timely manner.

CarStar did a wonderful job repair the damage in my vehicle. Everything was good. Body lines were straight, paint was beautiful, it looked so great.Thank you for a job well done. Totally recommend them at any time.

I had my car repaired here after a accident I was involved in and I will never take my car to anybody else! Great customer service and always kept great communication during the process...car was fixed in a timely manner and everyone is so friendly! Anytime someone asks about a recommendation they have my vote 100%.

This is second time we fixed the vehicle in CARSTAR, we had wonderful experience first time. I have to say we are not happy this time!! Had car accident and choose them again for the service, took more time than they mentioned which not a big deal, the biggest problem is they didn’t fixed my car completely and asked me the pick it up, my driver side rear door can’t even open either inside and outside, call them back tell them about the issue, bring the car back and have it fix again, and done and go home and checked, the door can be open from outside but not from inside. Geez, then call them again, they said the ordered the wrong parts!!! I mean, at least check everything, before you call the customer to pick it up! Or checked the part before you fixing my car! Now what, after another 10 days, NO ONE CALL ME YET! Then I called them asked if they have the parts in store or at least tell me when will I bring the car back! Poor customer service, so does the work done for my car(very poor)! And have to bring my car 3rd time today. Wasting my time ! I would not recommend CARSTAR!!

Twice in the last month Ive had to get body work done on vehicles in our small fleet. Mary is great! Communication was very good. The work was excellent. Quite convenient as well. Very happy with the outcomes.

First off, the first person you see when you arrive in the lobby is Mary the nicest woman on the planet. She told me everything I needed to know and was extremely thorough and very good at her job.. She had a rental for me, and let me tell you, she has a great reputation with the rental companys as they all know her, and that shows with the excellent service they gave me. I had a rental in 7 minutes.s far as the repair, this is where they really saved me, my insurance wouldnt cover a rental, and upon telling them that, they got my car done 9 days sooner, and the quality of the repair was excellent. I was extremely impressed by every aspect of service I was provided.

My daughters Jeep had a tree lim land on it during the hurricane. Being that i live in NJ and my daughter goes to scho in Wilmington, it was an automatic challenge to get the damage repaired. I contacted John Huber at CarStar the day after the loss. He was curious, knowledgeable, and just a flat out nice gentleman. I explained my geographic situation to John and he literally just took over from that point. John is an asset to CarStar and was a pleasure to work with. He kept me up to date with calls and pictures. He also delivered the Jeep almost a week ahead of scheduleI cant say enough about his effort and professionalism.

I love car star they have my business.

The experience was great overall. The people were courteous and clear, and I was continually updated on my car’s status. But, please wear masks when dealing with the public in a pandemic. That has scientifically been shown to reduce the spread of the virus, and we need everyone to do their part. Please understand this is not a political statement, it is just good science, which transcends petty politics. Not once did I see a person in your office, often standing a few feet away from each other and from me and my daughter, wear a mask. It is the considerate thing to do.

Great place, knowledgeable, friendly, very professional. Best service we have had in a long time.

Truck had extensive damage and they made it look like new. They have a super friendly and professional team.

Very happy with the outcome. My back hatch needed to be repaired after being rear ended. Only problem, which I am going to return to get it fixed, is that something rattles inside the hatch when going over something small and bumpy in the street or like gravel. They than that, very happy with the job.

Carstar provided great customer service and bodywork! They worked with my insurance well and made everything seamless for me as the customer!

My car looks as good as it did when I first bought it. Its so refreshing to go to a business that does what its says itll do. I didnt have to call for updates because they texted me regularly. I was concerned about the paint matching up right, but its perfect! Believe me I thoroughly examined it when I got home in the bright sun light. All the employees I encountered were easy to talk to. Yeah, I would use them again if I needed to.

Ashley was fantastic! Communicated clearly with me, gave me accurate time lines and went above and beyond what was expected. Thanks!

Very professional, excellent work performed.

They offered text updates while my car was being serviced. Very professional and friendly staff. My car looks brand new and gave it a complimentary wash and vacuum before returning.

The quality of work was awesome. The friendly staff was pleasant to work with. Finished our car ahead of schedule and kept us informed throughout the process. Exceptional company. Will definitely use them again if necessary.

Absolutely professional and proficient. Best service experience weve had.

Great service and our car ended up good as new!

We brought in our Colorado to fix the front end from an accident. The customer service was pleasant all around. Employees amiable and flexible to our request. When we picked up our truck Friday the front desk associate was very delightful! Yes workmanship is vey important which they excelled in but costumer service is equally, if not, more important to me.

I will recommend this shop to everyone!!! They did such a great job on jeep that it looks better than when I gave it to them. They worked directly with my insurance and did all the leg work. Very pleased with this shop.

Friendly, kept me updated, great job, my 2019 Kia looked brand new after they replaced bumper and side panel. I would definitely recommend them

I took my car to car star to get some bodywork done and was told it would be done the monday after Thanksgiving and I got the call a week early saying it was done I went to pick it up and it looked like it had never been damaged and they guarentee the work as long as I have my vehicle they also provided me with updates via text I would definitely being my vehicle back to them should I ever need work done again

Great experience! Staff very pleasant and helpful. Work done appropriately,’professionally and completed when they said with updates given to me. Very pleased!

Just finished a great experience with CARSTAR on Carolina Beach Rd, in Wilmington, NC. Mary was very friendly and professional setting up the estimate and scheduling the repair; Tim delivered exceptional work on the body of our Lexus; the car was delivered on time and beautifully detailed. Would be my first choice in this area for automotive needs.

They didn’t fix it properly and took advantage of me because I am a woman that doesn’t know about cars. I do know if my truck doesn’t open properly, and that the “new bummer” is literally crooked, paint damage isn’t not repainted.

Car was repaired in a timely fashion and was done very well by Tim. Paint looks awesome and you would never know I had it fixed! All the staff I talked with were friendly and they let me updates through the process. Would recommend going here to everyone.

Did an amazing job after my car accident. Was done is a reasonable amount of time paint match perfectly to the rest of my car. You guys are really great will recommended any and everyone to your business. Im very satisfied with the work you all done. THABK YOU.

Great experience! Very friendly staff and a smooth easy process. Thank you!

Wonderful helpful friendly people. I was sent to Carstar by the other guys insurance. What a great happenstance. My vehicle looks brand new.Thanks for the great outcome. I will remember for future needs and pass your name on to others.

From start to finish my experience was excellent. it was flawless. I recommend you trust them and stand back. !

Very professional and niceSent by other persons insurance company for an estimate as it was close to a total loss. It was total

Thankful for the professional service I received in repairing my collision damage. It’s hard to find a trustworthy company these days but John was easy to work with and the end result was exactly what I expected. Thank your team for the wonderful work!

Excellent body work done on time. They also detailed my mess of a car and it looks great.

At time of estimate I was told three days, maybe two but say three to be safe. Dropped my car off 8 :30 AM on Monday, Jan. 13. They asked for my email saying they would give me regular updates. I asked for a small bottle of touch up paint, and they wrote it on the order. Wednesday came, and not a word from them. I called around 11:00 AM to check status. I was told the guy I needed to talk to was busy, hed call me back. He finally left me a message Thursday afternoon saying it would be ready Friday afternoon. Not another word from them until the following Tuesday. Got my car back Jan 21. So much for that keeping you updated policy. They also forgot the touch up paint I asked for. And they managed to get overspray on my windshield that I had to scrape off with a razor blade. I envy all the folks who had great experiences. Mine sucked.

Tim was amazing about keeping me up to date about everything going on and I got text updates as well. They were super quick getting the pets in and getting my car returned to me. Would recommend to anyone 5/5

I unfortunately had to get my car fixed twice. I was referred to CarStar by the Insurance company. I used them both times and I am very pleased with their work. Looks like new. Which is important because I have a nice car I want to keep it nice. John Huber was a great help. Worked around my schedule and I just love Mary the receptionist. She made the experience pleasant. Highly recommend!

Repaired numerous small dents from hailstorm.

Very good repair shop. They did fantastic work on my car and the time frame they told me was spot on.

Absolutely top notch customer service! They are incredibly communicative, professional and friendly. One of the best car repair places we have ever worked with.

I had an excellent experience with CARSTAR. They finished the job on-time and in budget. Aside from one phone call, they dealt directly with the insurance company. The car looks great.

Ronnie and the team at Carstar made an otherwise difficult situation easy. They were prompt in communicating and delivered a higher quality product than expected. The paint match is perfect and I am very happy with the entire experience.

They did a great job. The car is like new. All the rear bombers functions are working as expected. Rear camera and truck also working correctly. These are often issues with rear end repairs but not with these guys.

Fantastic customer service and wonderful experience! Jeff, john and the receptionist made the whole pain-in-the-butt process a little more manageable! They were sure to always keep me updated even when the news wasnt so great and they went above and beyond! Will ALWAYS come back for any kind of service on my vehicles.

Service was excellent. Facility was clean and organized. Vehicle came back looking like it never happened. Would recommend this shop to anyone.

My driver side door was backed into. Car Star took the time to perfect the paint job, place my door, and blend it without even knowing anything happened. Couldn’t have asked for better service. Everyone was super helpful and courteous.

Great Repair shop. Done 2 of my vehicles. Great work and very professional.

Really nice people. Got my car fixed quickly and were helpful with the rental company.

These guys are incredible. They have top notch customer service. They are excellent keeping you on schedule and updated. They are quick and have excellent Quality. Best bodyshop around Wilmington. Highly recommend.

At the least I can say this company is polite. But as far as helpful no. Explained car was in collision and needed quote for insurance company. Plus as any normal person, I want to make sure the insurance company is not low balling me. Also told them if the car doesnt get considered total loss they WOULD get the job. Agreed to do so and asked to return Thursday or Friday. After returning they refused to quote becasue they work for progressive? Wait its my car, you would be working for me!! So much for trusting a local business to help a local client. Will never receive any work from me.

They kept me up to speed with text message updates throughout the process. The receptionist was so supportive while I was trying to speak with my insurance. I highly recommend them.

They performed excellent work on small dent repair.

Quality work and great people. I would take my vehicles there anytime.

Car star was awesome, very professional atmosphere. Very friendly attentative staff. Highly recommend them.!!!!

Great experience and courteous. And the car looks good a new

CarStar took the hassle out collision repair. From start to finish they were pleasant, professional & gave me complete confidence in repairing my car. Their work with the other insurance company eliminated a lot of phone calls for me — truly a seamless process. If you’re going to be an accident you want CarStar to put the pieces back together! I highly recommend their work.

I left this place very dissatisfied. My car was returned to me infested with ants. I complained the next day, they told me it was like that when I brought it in. Excuse me? IT WAS NOT. Then they changed it and said maybe it happened there, they don’t know. Own up to it! You had my car sitting for days. They had someone spray it which did nothing; he must’ve been spraying air. Will not use this business again. The process was a burden. It was simple repair but they delayed me getting my car back twice. Of course, they always find “additional damage” and never explain what they’ve found. They just do that charge you/your insurance company more money and don’t feel the need to explain to the customer what is going with their car—-because they are getting paid big time. Why spend time on customer service? They are unorganized and call you months later saying you owe them money. They will politely give you the run around and rip you off. I don’t ever want to deal with this business again. Dismal experience to say the least.

Carstar repaired my car after a minor accident

I could not be more pleased with the service at Carstar Collision Express.Everyone was friendly, efficient, and thorough. They took the hassle outof having to get my car repaired. My car looks great! Thanks.Linda Patch

Amazing repair to my car, awesome service, 100% satisfied with the repair, and love the text messages updates on the progress.Thank you again for fixing my car!

Excellent service. Kept us updated daily. Car was ready before date promised. Completely satisfied and will recommend to others.